Staff don't have any customers service skills neither does management. Food was cold and old. Staff doesn't acknowledge you nor welcome you in. Its sad to what that chain has become.... read more

I just want to say Alexandria that was working was incredible. I suffer from nerodivergence and communication is often hard. She was incredibly nice and literally made me smile which I don't do often. I can't say enough about her because often people aren't observerent or care. She did and the 5 stars is just for her. read more

Best place for the freshest foods and Desert, great taste freshly cooked on premises, got to stop on in u won't regret it.

As far as chicken tenders go, you could do worse. The staff was attentive and the place is clean.

Always drive by and talked about it so we decided to try it out today. It's a very cool barn style fast food place. The cashiers were very nice. The wings pieces were mostly juicy and the Texas style toast were very buttery. The fries are thick cuts but still has a nice crunch on the outside which is great. Its definitely a great place to go when we craving for some chicken. read more

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Horrible customer service, how are the cooks making the food faster than you pack it? Lazy or just dumb it's not like I ordered online, and said my name three different time read more

The employees were very professional and friendly! The food came out fast and hot! Thank you Zaxby's for great service!

Unbelievably slow service - and I was the only customer inside, and I saw only two cars in the drive-thru. My food sat in the window for awhile before the cashier (female, glasses, pigtail braids, snooty demeanor) noticed. The food was lukewarm at best. No Zaxbys sauce in my bag. I asked for one and the manager (?) wanted to argue about it. I know they hoard their condiments and charge extra for Zaxbys sauce but I didn't get the one that comes with the order to begin with. Drink machine area was a big sticky mess. Worst Zaxbys I've ever been in. Will not return. read more

Zaxbys - I asked for some salt, pepper and ketchup. They gave me *one* of each. How tight-ass can you get! - Salad Near Me - Poinciana, Florida

The food is always good but the service is TERRIBLE!!!!! Understaffed and The person the window is always rude.

Always fresh wings and very grateful for Junia, the manager and her employment. Very satisfied with her customer service.

Zaxby's is horrible. Food sucks and the chicken strips are so small and skinny. They were hard. Fries cold. Sweet tea was OK. Have a choice of sauces. Seriously, go elsewhere for chicken strips, use as last resort like if you were starving. 2 stars for OK service. Also, watch for shady characters closeby to this location in Pensacola. read more

JUST GO TO KFC! You're going to get days old wings and soggy fries but wait... there's more! You'll for sure be waiting in that drive thru line for at least close to an hours possibly paying for overpriced cr*ppy chicken and that nice order of yours that you made is more than likely going to get messed up, so don't forget to check the bag before you leave the parking lot. You're better off just going to McDonald's, KFC or just go to the Burger King next door. You'll thank me. read more

Always good quality food, service is a little slow, and you have to wait sometimes on your mobile orders, but overall very good product, staff and their very courteous read more

A friend and I happened to be out and about Friday evening late, and this Zaxbys was still open. So, against my better judgment, we stopped in. My previous experience here was not good. This time ... believe it or not, and even worse experience. Noted: the ice machine was empty and the cashier seemed to be not know what to do about it. I asked him to get me a cup of ice from the OTHER ice machine, used for drive-thru orders. One of our orders did not come with cole slaw as ordered. The cashier (actually a different cashier, but equally clueless) did not know how to handle the issue. He said he would "go and make some cole slaw." I passed. I don't like surprise ingredients. Lastly, all four trash containers in the restaurant were overflowing. There was no shortage of workers. Plenty of them had time to text on their phones, gab with friends, and blast pimp music on the loudspeakers. There were no customers inside and it was not close to closing time. Yet, the place looked trashy and the doors and windows looked like they had not had a good cleaning in, well, months. The prevailing attitude among the workers, none of whom looked older than about 20, suggests a lack of interest in food preparation, cleaning, and upkeep. Best to avoid this shoddy location of the Zaxby's chain! read more

Wish I could have a higher review but only 2 star. The menu indicates chicken tenders but you're getting chicken nuggets size tenders. Rob C and no bueno read more

Not a big fan of Zaxbys . I find the chicken offers are Bland and chicken never came juicy but dry

My favorite fast food chicken place. This may be fighting words with people, but I think Zaxby's has the best chicken. I love the tenders with the Zax sauce. Their fries are delicious. My son who is very picky loves to stop there for fries and a Sprite. The Cobb salad is huge. Well worth the money. The service is quick and order is always correct. Staff is courteous. My go to chicken place. read more

My dad has always bought me here I have only good memories every time I see the ads on TV I crave going there the food is delicious in person and online it's absolutely amazing how a business could be so good I order takeout from there all the time and I do not regret it it's so good in so quick not to mention the fact that it looks like a fancy restaurant so you could have your greasy delicious yummy food while still feeling like a queen or king read more

Food is always cooked to order and the wings and things in my opinion is the best value for the money.

Zaxby's is a great chicken place. Their food is delicious and served well. They only work with one meat - chicken - but they do it well. You can get grilled or fried. Sandwich, tenders, or wings. What I appreciate are the various sauces for the wings, ranging from teriyaki to mild to spicy coatings. read more

Zaxbys - Chicken Wing & Tender Combo - Salad Near Me - Poinciana, Florida

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Terrible 3rd time there. A Lott of employees at the last two times. Seems they have a internal problem with turnover. Anyway, they put the new employees to take care of the customers and the experienced one tent to gravitate chatting and laughing around the office area. Food accuracy issues first two times. This third time they did not had side items available for example this time was coleslaw and the only option replacement was double the saggy and cold fries. They were cold because new employees are lost expediting food. The worst this time I got undercooked chicken strips. I'm not coming back ever. Three times is the charm and I don't want to be killed by uncooked food. read more

Roberto the manager(?) was very rude and condescending when I politely asked for the egg rolls that were supposed to come with my salad. Never apologized and told me to have a seat and when he had them done he would send them over. It was easy to see why the store was empty. With his attitude I told his to keep the egg rolls. Don't waste your time at this establishment. read more

I had never heard of this place, but I needed lunch and a bathroom and saw they served chicken. I'm so glad I stopped here. It's so nice inside! The food is good, and they have one of those fancy soda machines where you can choose your own flavor out of a gazillion options. read more

We relocated to the area and missed having a Zaxby's close by... we stopped by this location about 40 mins before closing. We ordered the tenders meal for 2 with fries, toast and 8 tenders total. Every item we received was piping hot and fresh. The drive thru staff were also friendly so I'm sure we will be back. The Zax sauce of course makes the meal for us. read more

I had their chicken finger platter and it was super delicious nice and hot the customer service was okay.

It was such a pleasure dinning here the staff was amazing and such a great experience especially Brona she's has such a great personality and really made the experience so much better! Highly recommend!!! read more

Good salads. Unlimited Coke refills. Clean and comfortable but no outside seating. A bit short staffed so the dining room isn't always open for lunch. Call ahead and they'll let you know. read more

Was ok not my goto fast food. The chicken bites were over cooked and a little hard. The wings were ok.

They didn't understand what I was asking for, they gave the order wrong. When I enter so that they give me my correct order, they laugh in my face mocking and then they give me the food worse than they gave me. Terrible service and people are not respectful. read more

Finally came to Zaxby's to see what all the hype about this place was!! Everyone raaaaaaaaaves about it! I heard they are known for their chicken and toast that comes with the meals! So, we ordered the kickin' chicken sand which meal and the buffalo boneless chicken bite meal with teas. I asked for sweetener and they had ran out... the line moved fairly quick and we got our food in a timely manner- good timing although it was around lunch time. When we received our food everything was cold!!! Chicken was cold all the way through, which i do not understand because they had stated everything is made to order. Fries didn't come with the seasoning in meal description and we were kind of disappointed the onion rings didn't come with any type of sauce. Alright, I was pretty excited to try this toast SO I left it for last and well.... that too was a no-go. It was stale, cold as well and not flavorful. I'm not sure if it was just this location or what but I'm extremely disappointed in this chain. Overrated for sure. read more

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I've had a few good experiences here but having to ask for fresh food every time I order is an issue for me. After today this is my last time going here, it only takes one bad experience for me to stop coming to a restaurant. My food came out cold so I asked if it could be made fresh and it was nasty, if you're making someone wait 15 min for food I expected it to be good, all they did was pour sauce all over the food I couldn't even eat it. If they don't want to make it good just let me know and I'll get my money back and go somewhere else. read more

Zaxbys - Salad Near Me - Poinciana, Florida

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I have not been there since they opened because their wings are not cooked long enough. The chicken strips was cooked fine. The sweet tea was not sweet and one time I went the tea tasted old. So, I don't go there because of that. read more

Went in for first time after stopping at Wayback two doors down looking for GF option only to be told both that they were out of GF buns and they were in the freezer and it would take too long to thaw. I asked Zaxby employee if they had a GF menu. A teammate said they didn't but she could recommend the grilled chicken with lettuce; no bun. She made it for us herself; it was delish and we were thrilled with the great service! I hope Zaxby's does get a GF item one of these days but in meantime will come back again for best service in town!!! read more

Great staff, food is always fresh, tables and bathrooms are always nice and clean. Not much to say other than great service. No place is perfect though. 4 Stars = Greatness read more

I'm from Dayton, Ohio and this is my first time ever at a Zaxby's and I must say this place is the BOMB!!!!! Food was amazing, almost reminded of Raising Canes, and the staff was even better!!! Jordan (the cashier) and her night time crew did the damn thing! Great personality, very knowledgeable of the menu (helped with some suggestions), and not to mention friendly. For anybody who wants some cheap/affordable and worth it!! read more

The food could be good. They just don't understand English. I ask to have my French fries extra crunchy, that means drop them twice and let them cook longer. I finally took them back to the counter because they were cold sitting under a heat lamp. I ask if they could be reheated was told no they had left the kitchen and for health rules they could not re cook them. So why not cook some fresh ones and cook them crunchy? Maybe they just don't understand ? Geez e wheeze. Enough is enough read more

The food is always fresh and the cashiers are always friendly. Best tasting chicken in the area.

Awesome chicken, coleslaw some of the best we've ever had. He had the Tongue Torch hot BBQ sauce. Very hot and tasty. Great place.