I've been a Bourne's Energy propane customer for 3+ years now. They have been the best in the area…read morefor service, on-time delivery, and pricing. They offer a 2 year "budget plan" contract with a guaranteed price cap which offers substantial savings over a 1 year contract and definitely better than no contract market pricing. Their customer service folks are always pleasant and go above and beyond to make sure all you're questions are answered promptly and correctly. If you haven't already, please give them a call - I bet you'll be surprised at how much $$$ you'll save comparatively!

While we appreciated the Bourne's team for years, like Tom & Brian, in the past year interacting w…read morestaff had become like eating in a restaurant where the wait staff seems to get a perverse thrill out of abusing the customers. If you are attracted to such an atmosphere then go a few rounds with their team who now insist they are always right & the customer is a dumb s##t.

I'd rather have a root canal than have to deal with this company again. Every single person I have…read moredealt with at Fred's Energy is either unfriendly, incompetent or doesn't show up on time. Customer service goes a long way and these folks lack any bit of understanding of what that means. Would give negative stars if it was possible. Their tag line of "you've got a friend" is laughable.

Price gouging: 1. They charge a minimum of 1.5 hours for…read moreeach gas appliance they service. 2. They charge for the time the technician is talking to his office on the phone about another customer's emergency. 3. They gave me a Pre-buy price of $3.49 per gallon and I am now paying $2.09 per gallon at a competitor company. 4. Four years after installing my underground gas line, I was told it failed. I had to dig up my property and pay thousands to install the new one.

Bourne's has been great and reliable. Not only when my furnace broke down mid-winter they had one…read moreof their guys out within hours of my call. I'm also on their Auto-delivery program and contract for both propane and oil, and must say its a worry-free service. They fill-up during the winter, never have to check my tanks, they take care of it. Truly 5-star service and deliveries. Highly recommended.

Granted it was a while back. however it's the same owner. I…read moream a retired oil burner tech. And was living in Waterbury VT.i stored some of my tools in the basement of a rental unit the Bourne's serviced. A 500. 00 test kit and a vacuum .I went down to get them. One day.amd they were gone . I went to the boiler room.not there. I saw a new service tag on the boiler.it said Bourne's. I went to Bourne's.and Mr Bourne. Said I was accusing him of stealing I Sai no.not at all someone saw the equipment. And thought it might belong to them Bourne's. He got all pissed off called me a lie' r . I said I would let the police figure it out.less than a day later Mr Bourne called and said he had my vacuum.125.00 dollar item. But had no idea where my test kit was. How about that ! If you want this company in your basement.i wish you luck

Have had very good experience with blue flame as a company Easy to deal with as the people that…read morethey have on the phones for customer service are friendly and helpful. Would definitely recommend.

Best prices on propane in the Waterbury area! Excellent customer service and fast punctual propane…read moreservicing needs! Highly recommended!

They saved us in our rv/van! We called ahead and actually visited several propane fillers and no…read moreone would fill a fixed tank on a Sunday. The owner here said he normally fills about 9-2 on Sunday. It is next to a laundromat so you can also wash your clothes. Thank you for making it so we don't freeze!

I have been using this company since 2013 and I have had no issues. Easy to work with. Fuel…read moredelivery on time. Even had them install a water heater recently with no issues.

awful customer service don't talk with Joe if you need any sort of help. they drive around with…read moreuncovered dump trucks smashing peoples windshields with no regards how your gonna pay for it.

extremely poor with billing; thought i was all paid up, months without a bill / call / email only…read moreto receive an angry email demanding payment; twice i go to log onto the website and it says i owe nothing. On one occasion, i ran out of propane, called asking for emergency refill, and prepay for 100 gallons; next day i get told they scheduled the refill for a week out; finally got it filled the next day, only to have 200 gallons added

Can't stand by their work…read more Recently had put Jackman's installed boiler serviced for the 4th time in as many years, and were told by the technician that helped us (he's very good, and I won't disparage his work) that the repair would not cost us a thing, as it was to fix a problem caused by a different technician's faulty work on installation. Lo and behold, we then received a bill for $180 for the service call. The office personnel wouldn't hear our argument about what the technician had quoted us. This wasn't the first call for a repair caused by their own shoddy installation of our boiler, either. Within the first year, we had to have a fan in the unit replaced as it was installed with wires rubbing against the fan blades. Another $180 to fix that, and nearly some very cold days spent waiting for a part with no heat. Go elsewhere.

I am beyond disappointed in this company. We had our furnace and water heater cleaned. The…read moretechnician somehow broke a valve and we had to replace a water heater that had been working perfectly fine until they came to "service" it. Dead River paid 1/2 of the cost to replace it but it still cost us $1500 out of pocket due to their technician destroying our water heater. Then we were told we would not be billed for their service and yet they sent us a bill. So evidently that was a lie, and even after speaking with a representative, they told me it had to be paid. Unbelievable!

I had Dead River for heating fuel and propane. I changed to a different oil company several years…read moreago after a delivery driver refused to take a check or credit card for payment to fill an empty tank since I was behind in payments and he didn't have the authority, ability or discretion to accept payments. It was on the weekend in winter and not pleasant to spend several days without heat. I stayed with Dead River propane until the driver refused to fill the tank when he said I had an illegal match lit oven. Rather than disconnect the stove he shut off delivery leaving me with no hot water or clothes dryer. It took me a few weeks to get hot water from a different propane provider. I can't recommend Dead River. Customer service leaves a lot to be desired.

These guys are not professional when they come to your house. Most service people wear booties over…read moretheir work boots or bring tarps. These guys expect to march through your house in their messy dirty work boots even in the winter time with all the mud and snow. Find someone else to service your furnace.

This business has taken checks from me, credit cards over the phone, and cash and yet will not…read morespeak with ME to set up regularly scheduled deliveries without speaking with my husband. I was unaware we were still living in the 1950s. How quaint. So, another COD which is no big deal because who doesnt just have 1100$ free on a Tuesday that hasn't already been worked into their budget? Also- if you'd like raspy attitude right off the bat at 8am make sure you speak with Donna. She'll really round out your whole experience