I've used this company three times for plumbing services, and unfortunately, two out of the three…read moreexperiences were really disappointing. First visit (sewer line clearing): The job itself was done well, but the plumbers used my personal buckets to drain the sewer without asking or cleaning them afterward. Not a huge deal, but not very professional. Second visit (hot water issue): We have a fairly complex plumbing and heating system, and after this visit, hot water wasn't restored to half my house. I had to guess which valve to turn back on myself, and I was never sure it was the right solution. I called several times over months to have someone come back and check, was told it would be scheduled, but no one ever returned. Third visit (leaking pipe replacement): The pipe was replaced, but I was billed for 2.5 hours of labor even though I have video evidence showing they were only at my house for roughly an hour, including a trip to the store for basic parts they should have had on hand. - The water was not turned back on properly--my wife discovered this after they left and didn't know how to fix it. - They hit the waste plumbing under my sink, breaking the tailpiece, which caused a major flood the next time we used the sink. I had to fix this myself. - They also used my ladder in the basement and left a puddle of solder on it. Overall, I'm very disappointed with the lack of care and follow-through. Based on my experience, I can't recommend their services.

We have used Gillespie for many years for propane and find them extremely reliable. Part of our…read morepropane runs a whole house generator during power failures. When we had a four day power failure at Christmas, we called and Gillespie came on Christmas eve to fill our tank to make sure we had enough. That is serious service!

Bourne's has been great and reliable. Not only when my furnace broke down mid-winter they had one…read moreof their guys out within hours of my call. I'm also on their Auto-delivery program and contract for both propane and oil, and must say its a worry-free service. They fill-up during the winter, never have to check my tanks, they take care of it. Truly 5-star service and deliveries. Highly recommended.

Granted it was a while back. however it's the same owner. I…read moream a retired oil burner tech. And was living in Waterbury VT.i stored some of my tools in the basement of a rental unit the Bourne's serviced. A 500. 00 test kit and a vacuum .I went down to get them. One day.amd they were gone . I went to the boiler room.not there. I saw a new service tag on the boiler.it said Bourne's. I went to Bourne's.and Mr Bourne. Said I was accusing him of stealing I Sai no.not at all someone saw the equipment. And thought it might belong to them Bourne's. He got all pissed off called me a lie' r . I said I would let the police figure it out.less than a day later Mr Bourne called and said he had my vacuum.125.00 dollar item. But had no idea where my test kit was. How about that ! If you want this company in your basement.i wish you luck

Awful. I won't complain about the price or fees, that's your prerogative as a business. However you…read moretook the tank back without my consent after speaking with you, letting you know I was canceling soon, but would call back to say when. Following this, you took my regulator. You say it's industry standard that tanks come with regulator which is true. However, as I've explained, I bought the house that had existing tanks owned by a different company. The house was vacant when I purchased, and had no propane hooked up to house, no regulator present, just tanks thst were previously owned by fg white. I was not a customer of suburban at that time. So I hooked up a regulator that was not there. When the tanks were empty I signed up with suburban. You brought a new tank, and took the old as expected. However you used the existing regulator. That was mine and is mine. You asked me for proof of purchase. That I don't have... but who would have that after several years, and it wasn't a new regulator either. So I asked for your proof of purchase, to which you replied its industry standard so that's our regulator. So you stole from me, and then I think the last 2 people I spoke to were rude and condescending. I will get my regulator back from you and won't stop until I do. You haven't responded to my emails yet and I'm not going to talk to rude people on the phone again.

This is the worst company I have ever dealt with. They are money grubbing to an extreme degree. I…read morehad my account on automatic withdrawal from my credit card and (unlike ANY OTHER COMPANY) they sent me additional bills demanding to be paid by check. I didn't want my propane supply to end in the dead of winter, so I wrote the checks. My credit card company is doing the right think and crediting my card for the amount. But WHAT A PAIN IN THE NECK. I can't wait to switch companies.

I had the pleasure of speaking with Laura today. Very knowledgeable and extremely kind. She was not…read moreonly able to help me with my questions, but also gave me advice on how to make my house more efficient. Amazing costumer service from her.

Horrible company! Check your rate per gallon because they charged me double what other Vermont…read morecompanies are charging. They will take advantage of you!

They saved us in our rv/van! We called ahead and actually visited several propane fillers and no…read moreone would fill a fixed tank on a Sunday. The owner here said he normally fills about 9-2 on Sunday. It is next to a laundromat so you can also wash your clothes. Thank you for making it so we don't freeze!

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

We have done business with Rowley Fuels for 35 years and they have always been reliable as our fuel…read moredealer and furnace tech/maintenance provider. Recently we had a catastrophic event due to flooding in our basement which necessitated getting a new hot water heater and a new furnace system. We had many interactions with multiple employees and all were extremely helpful in solving multiple problems. We ended up changing our system from oil to propane, mainly to get oil tanks out of the basement. We have since had mechanical engineers and a home inspector comment on what a beautiful job they did installing our new system. Very professional and nice people to deal with.

We have been customers for some time now and we recently had a propane delivery where their driver…read moreparked too close to our house and ripped the security system wire.. when I first contacted Erin it sounded like it might be taken care of.. but she basically said that it was my fault because the driver wasn't able to get to the tank... the tank is probably 20 feet from our porch and nobody has hit it before because their drivers pay attention.. she was very snarky with replying with a "happy holidays " after telling us they won't fix it.. the cable costs $20 ish and probably $75 to get it installed.. they definitely lost long term customer and as you can clearly see in the picture that the tank was easily accessible my truck wasn't there at time of delivery.. don't waste your time or money with this company.. they will destroy your property and tell you to basically get bent

I have been a customer of Suburban Propane for over 20 years at the same address. I have never been…read morelate on my budget payments. My current budget payment amount is $29.00/month. Yep, just $29. Since the budget plan was reconciled in April 2020, I have regularly paid $40.00 even though I only owed $29 because I didn't want to get to the end of the budget plan and have a balance due. On October 26th I had some service performed on my on-demand propane water heater (which sits downstream of my solar hot water heater). I did NOT receive a bill at the time of service. I received my November bill, statement date 11/20, on 11/24 (the week of Thanksgiving). This bill is the FIRST notification of what I owed for the service in Oct. The bill showed a balance due of $136.95. I sat down at the computer and arranged for the National Bank of Middlebury to make my payment on 12/11 (the day after my paycheck on 12/10). Today I received a call from SP telling me my account is in arrears and threatening to turn me off. Now the very same bill I have in hand, the very FIRST notification of my repair costs, very clearly shows that I still have a CREDIT with SP of $241.87. This is AFTER subtracting the cost of the service. I understand that the budget payment plan and service are essentially separate items. Fine. But how can I be told that I am nearing 60 days in arrears for service on 10/26 when the FIRST bill telling me what I owe arrived on 11/24? I spoke to 3 different people on the phone. I realize that none of those individuals are personally responsible for any of this, and I apologized to them for raising my voice in frustration. The supervisor with whom I spoke affirms that all of my data and the dates in question are all correct. I have, in fact, a CREDIT of $241.87 even before my check for $136.95 arrives on 12/11. 20+ years of doing business, never paying late, always carrying a credit, and they threaten to turn me off even though I have done absolutely everything by the book. I will be changing propane companies.

While Suburban delivery was consistent, their prices were consistently over a dollar/gallon more…read morethan anyone else. Look elsewhere.

These guys are not professional when they come to your house. Most service people wear booties over…read moretheir work boots or bring tarps. These guys expect to march through your house in their messy dirty work boots even in the winter time with all the mud and snow. Find someone else to service your furnace.

This business has taken checks from me, credit cards over the phone, and cash and yet will not…read morespeak with ME to set up regularly scheduled deliveries without speaking with my husband. I was unaware we were still living in the 1950s. How quaint. So, another COD which is no big deal because who doesnt just have 1100$ free on a Tuesday that hasn't already been worked into their budget? Also- if you'd like raspy attitude right off the bat at 8am make sure you speak with Donna. She'll really round out your whole experience