Bourne's has been great and reliable. Not only when my furnace broke down mid-winter they had one…read moreof their guys out within hours of my call. I'm also on their Auto-delivery program and contract for both propane and oil, and must say its a worry-free service. They fill-up during the winter, never have to check my tanks, they take care of it. Truly 5-star service and deliveries. Highly recommended.

Granted it was a while back. however it's the same owner. I…read moream a retired oil burner tech. And was living in Waterbury VT.i stored some of my tools in the basement of a rental unit the Bourne's serviced. A 500. 00 test kit and a vacuum .I went down to get them. One day.amd they were gone . I went to the boiler room.not there. I saw a new service tag on the boiler.it said Bourne's. I went to Bourne's.and Mr Bourne. Said I was accusing him of stealing I Sai no.not at all someone saw the equipment. And thought it might belong to them Bourne's. He got all pissed off called me a lie' r . I said I would let the police figure it out.less than a day later Mr Bourne called and said he had my vacuum.125.00 dollar item. But had no idea where my test kit was. How about that ! If you want this company in your basement.i wish you luck

Worst ever. I never chose Blue Flame, I ended up with them by default. I have a 500 gallon buried…read moretank. Original supplier was Green Mountain Propane which was acquired by Vermont Propane and then eventually Blue Flame which is now Amerigas. Since being with Blue Flame we have had an undetected leak requiring a new tank after who knows how many gallons were lost, we have run out of gas in spite of being on auto delivery and then the pricing. For several years I allowed myself to be gouged before discovering Fuel User groups which easily knock over a dollar per gallon of the fluctuating prices I had been paying. Go ahead and try to call them sometime. Good luck getting anyone. Try the website, it offers an email contact. No one ever gets back to you. The only reason I still use them - with the pricing from the user group I'm in this is the best price I can get. Service is terrible. Just hope you never need to talk to them about anything.

If I could give Blue Flame a negative star rating I would. It took six months of constant back and…read moreforth to get my account set up with conflicting answers, terrible customer service, inconsistent follow through and staff that were constantly telling me that they didn't know any answers. No one could tell me how much propane cost, what the service period was on a bill I had received, whether my account was set to auto-refill, if I needed a contract or not, if I needed to prebuy my fuel or not, etc. That was last heating season. It's only September and the customer service run around headache has already begun with bills for propane use in August, service fees for service I declined and unreturned phone calls from supervisors. I would absolutely NOT recommend Blue Flame Gas.

So sorry to complain but my experience just now at this store was less than ideal. The young sales…read moreclerk had no idea how to answer my question when I queried if the hose I selected was of good quality. He also seemingly had never heard of brown mulch and told me he had "too much going on in my mind" to even figure out how to look if there was any in stock. The clincher though was when I was made to JUMP when another employee YELLED "What is she doing out back?" to his employees. Note: he was standing in the checkout line when he did this. HORRRIBLE experience at this store. They should be ashamed.

Rob the Manager was unhelpful and very RUDE when asking a question. This person is unfit to be a…read moreManager.

We have been customers for some time now and we recently had a propane delivery where their driver…read moreparked too close to our house and ripped the security system wire.. when I first contacted Erin it sounded like it might be taken care of.. but she basically said that it was my fault because the driver wasn't able to get to the tank... the tank is probably 20 feet from our porch and nobody has hit it before because their drivers pay attention.. she was very snarky with replying with a "happy holidays " after telling us they won't fix it.. the cable costs $20 ish and probably $75 to get it installed.. they definitely lost long term customer and as you can clearly see in the picture that the tank was easily accessible my truck wasn't there at time of delivery.. don't waste your time or money with this company.. they will destroy your property and tell you to basically get bent

We have done business with Rowley Fuels for 35 years and they have always been reliable as our fuel…read moredealer and furnace tech/maintenance provider. Recently we had a catastrophic event due to flooding in our basement which necessitated getting a new hot water heater and a new furnace system. We had many interactions with multiple employees and all were extremely helpful in solving multiple problems. We ended up changing our system from oil to propane, mainly to get oil tanks out of the basement. We have since had mechanical engineers and a home inspector comment on what a beautiful job they did installing our new system. Very professional and nice people to deal with.

Something as simple as changing the name on the account from Mom who is deceased to Dad who pays…read morethe bills anyway resulted in 5 days of back and forth an it's still not done. Mary Ann the initial representative said she needed to get help from her supervisor and then call back but never did and then subsequently was still unresponsive. According to April on the local service team 8024766641 they "don't have a manager" and if you complain at all they send you to a phone bank in India which is entirely useless. Prior issues with delivery delays for days left Dad without enough Propane in the middle of winter. Avoid this company at all costs.

HORRIBLE COMPANY. I've been trying to get ahold of someone to cancel my account and come get their…read morefucking tanks for days. Every option you press on the phone, no one answers. I've been waiting for an hour for someone to pick up. Absolute joke of a company who doesn't give a shit about its customers. Avoid Amerigas, go local not corporate.

Have had very good experience with blue flame as a company Easy to deal with as the people that…read morethey have on the phones for customer service are friendly and helpful. Would definitely recommend.

Best prices on propane in the Waterbury area! Excellent customer service and fast punctual propane…read moreservicing needs! Highly recommended!

Thank you Jennifer & Rob for taking the time to give suggestions to my purchase when I struggled to…read moreown after use. Storage would be a problem...Wait for it...sell after use. Will always be greatful for your going beyond customer service. Kat Guidry

Super place to pick up most things you'll need to complete that weekend project. And soooo much…read moremore helpful and friendly than the big box stores. Cheap propane refills. Free popcorn is a nice bonus!