I've had 2 experiences with EarthyCars.
4 yrs ago I bought my 1st car from them--a 2013 Kia Soul with very low mileage (8K!). It was straightforward & they made sure a recall was done at the Kia dealer, which I appreciated. This car has worked out well for me, although there's been some paint cracking on an area that was repaired by the previous owner.
I wanted better MPG & a couple months ago I checked out a 2008 Prius with 89K miles they had. It wasn't an all bad experience & I honestly think many of the problems this time would be solved by having an additional staff person to share Adam's responsibilities. I know part of their business model is to NOT have a ton of salespeople & I think that helps them keep their prices lower, but it's gotten to a point where they really do need another staff.
Here is a summary:
-I came after work, during the last 30-45 mins of their hours. I didn't have time that first day to do a test drive but he let me sit in it and answered Qs, etc which was great.
-I came back another day at the same time. I wasn't able to test drive the car because it was parked in another location & he didn't have time to get it. I ended up coming several days & had similar experiences. I tried to make a plan w/him that I'd come back the next day so that they'd have it ready for me, but that didn't work. I also tried calling ahead to see if the car was available but got voicemail.
-I learned my lesson & came at a different time of day, which helped. He told me the car was at nearby service place & gave me the key so I could test drive it from there. This showed trust & that he cared that I'd been trying to test drive it for awhile, which I appreciated.
-There was a muffler in the back seat he hadn't warned me about (not a deal breaker) & the tire pressure warning light was on. I didn't want to damage the tires/test drive with low tire pressure. I told him about the light & asked if they could put air in the tires so I could test drive it another day.
-When I came back a couple weeks later (I was moving) it was finally parked at the dealership (yay!). But it still had the warning light on. I checked w/him & he said a TPMS sensor was malfunctioning & it should be fine. I test drove it (all seemed fine).
-We agreed I'd make an appt. to get a pre-sale inspection at a Prius mechanic to ensure the car & hybrid battery were good. The only place I could find online was far away (Middlebury) but when I called & told him he suggested Heritage Toyota which worked well.
-I called & left a VM telling him when the appt. was, as he'd asked. A week later when I came to get the car he hadn't heard the VM. He was fine with me taking the car so it worked out.
-The presale inspection found it had significant rust on the rocker panels. They said it would cost $3-4000 to fix them & it wouldn't pass state inspection otherwise. I was surprised, disappointed, frustrated & spent $100+ to find this out. I'm not super experienced with cars & hadn't known to look for rust there. As EarthyCars does state inspections in their service department it appeared they hadn't done a thorough inspection b4 selling.
-I showed Adam the report and he seemed surprised. He was nice but didn't apologize for them not catching the issue.
Part of what I learned w/all this was the degree to which they were understaffed & not able to provide the amount of customer service (or even time to properly inspect cars they're selling) that would be helpful for customers.
I just checked & this car is still listed for sale(!) on their website as I post this! It's been over 2 wks since I showed him the inspection report (which he snapped a picture of)! I was going to leave 2 stars b/c of my prev. pos. experience but now switching to 1 star. It is not okay to sell a bum car like that. If they wanted to sell it now, they should steeply discount it & disclose the work it needs.
Advice:
If there's a car you want here, go for it, but know that it's a DIY kind of place. Likely you'll have to wait to be helped & your vms won't be heard. Get educated to be able to do a bit of a "pre-sale inspection" for yourself & absolutely definitely get it checked out by your own mechanic before buying.
COVID:
-Adam & others I saw always wore masks, BUT not the staff person in the back office (who sometimes helps out). On the day I test drove Adam was busy & this staff came to help me. I asked if he could put a mask on & he said he didn't have one b/c he stayed in the back. He asked if I wanted to wait for someone who had a mask. I said yes & a few mins later Adam gave me the key. I don't feel good about being in the office there b/c air droplets spread indoors, esp. if someone is in the space all day like he is.
-I never saw or heard anything about sanitizing surfaces between test drives. This doesn't matter as much to me, since I used hand sanitizer before & after I drove but something to keep in mind. read more