Suburban Propane is one of the most overpriced and poorly run companies I've ever dealt with. Their propane prices were literally double every other company I contacted. Not slightly higher--double. No transparency, no justification, just blatant overcharging.
Customer service is atrocious. Getting anything done requires repeated calls, zero follow-through, and a complete lack of accountability. On top of that, they lock customers into a contract, which feels less like standard business practice and more like a way to trap people into paying their outrageous rates.
After I switched to a different propane company and had a new tank installed, Suburban was supposed to retrieve their tank. That was three months ago. The tank is still sitting in my yard, 10 feet from the road, creating an eyesore and inconvenience--despite multiple attempts to get this resolved.
To make it even worse, they now want to charge $100 per hour to come pick up their own tank that they've failed to retrieve in a timely manner. Let that sink in: they overcharge for propane, fail to remove their equipment, then try to bill the customer for their own incompetence.
Overpriced, contract-heavy, disorganized, and dismissive once they've locked you in. There are far better propane companies out there--save yourself the frustration and go with literally anyone else. read more
