called about a idem that i could not find anywhere, they had no problem locating what i needed.read more

I absolutely love this place! They have everything you need, and if they don't, they tell you where…read moreyou can get it. It took me a little bit of effort to get my wife to go here, because she always thought that the prices would be higher than a big box store, but finally she wanted some mulch, and other lawn stuff, and realized the prices were cheaper here! The staff is very knowledgeable about just about anything you might need help with figuring out how to something, and if they don't they'll ask a contractor that's shopping their Ideas on the problem, everyone is super friendly, it's like going to an old friends place.

I came in to get a 15lb CO2 tank filled…read more I walked in and was helped immediately. The place is very clean and the gentleman that took care of me was very helpful. I have been looking for somewhere to get CO2 filled and I am happy to say this is the place I found and I will be back. I will be back.

We have been working with Wardway for our pool and gas fireplace logs. The staff are friendly and…read moreknowledgeable. They test our water and we get a plan for chemicals that keeps our pool sparkling. We love the BioGuard chemicals as they are easy to use and come with specific instructions that are easy to follow. Kevin is the owner and is a great resource for questions, suggestions, and directions!

bought out our old company Gayle's and without any call for problems on our end and having this…read moretank for many years and no noted problems they want to send out for inspection. ok fine. however with my leased tank she is telling me I pay for repairs! this tank has been here forever. but their company is not the only option in Johnson county. Silgas serves the west end of Bargersville by the utility grid station... fyi just saying for us definitely time for a switch when summer gas prices are here and tank is about empty. They are manipulating customers with their tactics. so when I said I wanted to hold off on inspection that might cost and just possibly switch co she was like well we own that tank so it would be removed. you know what the lease price is where they pay for tank (not homeowners side) repair and inspection....$1! yes $1! that women was playing games from premier ag. I am a social worker and a company who uses manipulation and business tricks with intimidating words will not be my service provider!

We recently purchased a home that uses a propane tank. This is a first for us, as we know nothing…read moreabout them. When we took over ownership of the home, we had Heyob come out. They topped off the tank, were very friendly, and educated us on it. This went a long way in giving us peace of mind and making us feel comfortable owning a propane tank. We recently got a fence installed at the property for our dogs, and they even came out to mark the gas line for us on very short notice. This was so very appreciated, and I wish every business cared about their customers like Heyob does.

Suburban Propane is one of the most overpriced and poorly run companies I've ever dealt with. Their…read morepropane prices were literally double every other company I contacted. Not slightly higher--double. No transparency, no justification, just blatant overcharging. Customer service is atrocious. Getting anything done requires repeated calls, zero follow-through, and a complete lack of accountability. On top of that, they lock customers into a contract, which feels less like standard business practice and more like a way to trap people into paying their outrageous rates. After I switched to a different propane company and had a new tank installed, Suburban was supposed to retrieve their tank. That was three months ago. The tank is still sitting in my yard, 10 feet from the road, creating an eyesore and inconvenience--despite multiple attempts to get this resolved. To make it even worse, they now want to charge $100 per hour to come pick up their own tank that they've failed to retrieve in a timely manner. Let that sink in: they overcharge for propane, fail to remove their equipment, then try to bill the customer for their own incompetence. Overpriced, contract-heavy, disorganized, and dismissive once they've locked you in. There are far better propane companies out there--save yourself the frustration and go with literally anyone else.

This is my last year with suburban. They charged dbl the price per gallon this year & have raised…read moremy agreed upon monthly payment twice now. Im going broke from them. They also only top off when im not home & always add fees including line tests. They tested my lines 3 years ago and havent since but still chg every year. I was charged 4.12 a gallon but propane was and has been 2.07!! After this winter they can get their tank, Im done!!

I have used Queen City for years, bought a 1000 gal tank from them and gained my freedom to choose…read morewho ever I want, because I now own my own tank. This company really cares about their customers, and treats people like family. I'm 71 grew up in this area, and don't know of another company that can compare to their 5 star service, and consideration for their customers. They have a wonderful pre-buy option, that has always saved me money and beat others' prices. I can't imagine using anyone else!!! Queen City Propane 3030 STATE ROUTE 132 AMELIA, OH 45102 US (513)233-0333 queencitypropane@gmail.com queencitypropane.com

Zero Stars (or lower) is not an option, so One Star it is. Mike (the owner) wasted my time talking…read moreto me on the phone, sending me email quotes, and coming out to my property to look at my project -- however he then "disappeared". He told me he could do the job when he left the property, then would be in touch in a day or two, but I've never heard back. I waited weeks for his response as to when he could schedule the work to start, but have heard nothing. After waiting, I've now made multiple calls, sent emails, left voicemails, and spoke with employees (wife?) trying to communicate with this company, trying to ask Queen City Propane what's happening... but they are so unprofessional, that they won't even have the courtesy or professionalism to call or write back, or to say that they won't (or don't want to) do the job. -- Horrible business owner. Terrible communication. Best of luck to you if you choose to use a company like this.

There must be a way to resolve the problems with this company. I also am a victim of them taking my…read moremoney and not receiving fuel delivery. Phone calls are a joke! Phone answerers have no idea how to resolve problems and can't even speak intelligible English! Anyone have an answer?

The price of propane is outrageous. My wife and I just bought a mobile home that was already set up…read morefor AmeriGas. We pay over $400 a month for propane. This is the first time we've ever had to use it and it will be the last. We were getting low last week so we called for a fill up. We were told it would cost an additional $300 to have it delivered the next day. Even though we were astounded by that price, we agreed because we needed the propane. The following day we had an ice/snow storm and they decided they weren't going to deliver anything until Sunday, which was about 4 days away. Sunday came and nobody showed, so we called only to find out they're closed on Sunday. Monday came and we called and were told it would be out as soon as possible as we were put on an emergency list because we were out and it's very cold outside. At night it's dropping down to 10 degrees. Today they were supposed to come out, but my wife got a message from them saying because we owe them money the driver decided to not bring us propane. We set up a payment plan to get our astronomical bill paid off easier and because of that we aren't allowed to get propane until it's paid off. Then we were told the district manager made that decision. So we were told multiple times we would get a delivery, and that it was even an "emergency" and then they decided to not bring us any propane. Just let us freeze. That's awesome. I will never have propane again, and I damn sure will never go through AmeriGas for anything, ever again.

1st time here, referred by family to come here to get my rain boots. But they don't have hunters. I…read moretried on the one they have, not bad. But i decided to check for hunter boots first before i come back. They also sell a lot of gardening stuff, price is quite competitive.

Delt with a Victoria in store recently and she was very rude to not only me, the customer, but also…read morethe other employees at the store. The employees under her seemed scared of her...very suspicious and i wonder if this behavior is not only accepted but also normalized within the Florence store. I will not be returning, and will take my business to a local competitor...

I love Ace Hardware, last year was the first time I ever used a chainsaw. The STIHL is the one…read moreeveryone recommended so I went to ACE to get it. I didn't know how to start it but the worker there showed me and started it. The next day at home I couldn't get it to start. So I went back and they gave me more pointers and started it and had me try. They do chain sharping. They have looked over it when I was afraid to use it because it got stuck and I was nervous to tighten the chain myself and was worried I bent the part the chain is on. They also give a military discount! They have great value on many products. I always check ace first when I need a new thing now. The staff is always awesome at answering my questions and I never felt judged for being new at some of this stuff. Thanks to them "and YouTube videos" I felt comfortable to not only cut down my first try but I did over 50 last winter. This winter I plan to do even more! Chain sharping is like $9-$10. I mean I really cannot say enough. I hope Ace continues to be successful and Id love to promote them anyway possible.

The people here are exceptionally nice and knowledgeable. They gave me guidance on cutting my…read morelaminate and even helped me chance my circular saw blade. Definitely your neighborhood hardware store

I have been a customer with this company for 3 years. They have the worst customer service. They…read moreallow their customers to be out of fuel for 10 days. I have children and they basically don't care. You would think as a utility-type provider there would be laws to govern their business practices, but there are basically none. Be forewarned choose your propane company wisely. I would strongly not recommend using this service for these reasons.

Terrible customer service. The contact representatives are so rude and have all but once gotten an…read moreattitude during a phone call. Worst was when I called because we smelled gas and feared a gas leak. The woman on the phone was SO rude to me. Threatened me that this better be a real possible leak because if not and my tank needed filled, they'd charge me a fee. I DIDNT EVEN WANT THEM TO FILL MY TANK! JUST WANTED TO MAKE SURE MY HOUSE WASNT GOING TO EXPLODE. The supervisor even gave excuses for their reps bad attitude. Today, a fill up tech comes to my home, unannounced, demanding we owe $600 or he's going to have to shut our propane off. ??????? I finished paying in MARCH. Luckily, I was able to pull up my account and it showed ZERO DUE! So youre just now harassing people because you cant keep accurate records!? I cannot wait to get rid of them! Beware! Use any company but them!!