If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

My husband and I can't speak highly enough about Duncan at the Sunbury location. Everyone we have…read morespoken with have been so kind, compassionate, and attentive. They always come out same day or the following day the latest. They never left us cold! They really are good humans. Would recommend for sure.

i ran out of propane on Saturday (which I just had a delivery In December and it is now January had…read moreno idea I would run out so fast) I called and they wanted to charge $1500 to come out right then or I could get a call first thing on Monday from my local office for delivery. I said please have them call me Monday,no call. Call Tuesday said it would be an extra $199 for same day delivery or $150 for next day. I paid $150 for next day. No one showed up for delivery. I called at 5:30 was told they will still be out. Called again at 10:30pm and was told they would only come out if I paid an extra $250 emergency fee! What I already paid $150 fee for next day emergency and now they want another $250!! Then they tried to tell me next day means 72hrs before they come out! I am pregnant and have a 3yr old I have went 5 days now with no heat and no hot water. said they do not care!

Both of my parents passed away and I finally decided to purchase their house since my father built…read moreit. He eventually put in gas fire logs. And we have had SP's propane service for close to 20 years. When I went to pay their bill I was told I had to change the account into my name. No biggie! But doing so, you would think would be an easy task... NOPE, just the opposite. But once they got everything figured out and emailed me an Invoice for $0.00, I thought Hmmmm this company knows what customer service is...now that IS a frickin joke. I have received 3 different invoices since with all different totals on them. I contacted the Corp Controller and instead of messaging me back, the spinless guy passed it on to another person who passed it on and they passed it on again back to the local manager who doesn't understand customer service either. It always amazes me with companies get to a certain size who still consider themselves local small business model but run their shops like the big corporate companies do. I am a small business owner and IF I treated my clients the way this company does...I would be out of business. FIND A DIFFERENT COMPANY TO PROVIDE YOUR PROPANE GAS FOR WHATEVER REASON YOU ARE USING IT FOR.

Been going to Ron's for over 35 years and even send friends and family here. Always have had great…read moreservice and fair prices. They are fantastic

I love, love, LOVE Ron's Car Care! They have worked on my car several times for various issues. The…read morestaff was friendly and professional, the work was well done, and my car was ready when they promised it. Today, it was ready 2 days before they thought they could get to it! This place is great! I've used other mechanics before and none comes close to those at Ron's. I think their pricing is fair, too. If you need help with your vehicle, give these guys a try!

After a conversation with Collett Propane, I have adjusted my rating. Collett stated that the…read morerevenue from the Tank Lease Fee is used to support a lower price per gallon. This is the "value" provided to those that pay the fee (see original review below for context). I still do not like such fees, especially when they are added after so many years. However, now I understand the value it is providing. I will note that the value provided by the Tank Lease Fee is provided to all customers through a lower per gallon price, while not all customers pay this fee. This creates the situation where those paying the lease fee are subsidizing the customers that don't pay the fee. If the intent is to offer a lower per gallon price by using fees, perhaps a fee that applies equally to all customers would be more appropriate? Original Review for context (1 star rating): Having been a Collett Propane customer for over two decades, I was shocked to receive a $60 bill for an annual "Tank Lease Fee". The tank has been in the ground for over 20 years and now I'm being charged a fee? What value is Collett propane providing to me for this money? The answer is simple: NOTHING! This is pure GREED! Shame on Collett for disrespecting their customers! You want to charge a lease fee for tanks? Reserve this fee for new customers. Don't punish your existing customers by taking our money and giving us absolutely nothing in return.

out standing service !!!! we ran out of propane. my elderly mother live with us. it was around…read more930pm when we realized we had no heat. I went to Walmart to buy some electric heaters but they were sold out. my husband called Collet while I was out trying to find electric heaters. my husband said he called and was told they be out but it may be a few hours. a little over an hour later collett showed up. wish I would have gotten the man's name but he delivered the propane he stayed to ensured the furnace was working. he was very nice. thank you collett for the amazing Coustomer service.

We have been shopping for a new range. We have run into depth issues in regards to our dishwasher…read moredoor hitting any new oven we put in. Ordered one and had it delivered from Home Depot; didn't fit right . We got a full refund. Ordered one from menards, it also didn't fit correctly due to the dishwasher and they brought the wrong cord for the new oven anyway. I had them take it back and was told I needed to go into the store to get my refund. I went into the store and got the run around and was told I had to contact Menards.com, so I did. Below was an email I received from Menards.com telling me the store should've handled this. I did finally get my refund, but it was minus $162. I will never shop at Menards again. Lowe's and Home Depot have way better customer service and actually give you ALL of your money back on a return.

I love this store. Great selection of building supplies, plumbing, lighting, landscaping and tools…read more My first and usually only stop when I need something.

Amazing customer service. Quick in and out. Great place for propane tank refills and you get a…read morecard that gets punched every time you get a fill up and after 5 fills you get a free fill on one.

We had a propane emergency and no where else could help and we had a regulator and a line for a tri…read morepod heater from 20 years ago it had an adjuster on it that we were not able to find parts for and the gentleman from Thomas gas was able to fabricate the line back into working conditio! we are so very thankful and recommend them 1000x!

Been using Wood Propane since 1991, never had a problem…read more Propane not the best cost effective fuel but not out in country no natural gas line. Better since getting split heat pump system - only uses propane when temp is freezing or below. Thanks.

This is the worse company ever! They stole money from my family and left my babies freezing! I have…read morecomplete proof, video proof of the entire week that they never delivered the gas to my home. When I talked to the manager they were so unprofessional, and argued that it is cold outside that i must of used all the gas(100 gallons is impossible to use in less than 30 days)I called and tried to change gas providers and it is not possible. The home owner (I'm a renter) would have to pay thousands to get the heat from the city!! It is in the dead of winter so I do what any mother could and ordered more so I can keep my babies warm, and then they still didn't deliver the gas! It is 19° outside!!! I called the night number and the man sounded drunk and asked me why I called there was nothing he could do?excuse me, you just took another $330 from me, where is my gas. I am contacting a attorney in the morning!

In all honesty, their customer service is all over the place…read more One person will be great, while the guy filling your tank is not. Prices are quite high, considering. And I don't like being played like an idiot -- Same price to fill a 30cu.ft tank as a 45 cu.ft. tank -- wonder what a 90 cu ft tank would cost? Guy said it is labor you're paying for? What? One guy would rather be on Mars while helping you, and then again you may get a great guy who actually understand your needs and is there to really help, then it's just pricing that is suspect. I'm 62 and was not born yesterday, and the guy will try to BS you? What the hell? All in all, I wish there was another alternative who could fill my 30 cu ft. tank. I own it and don't need a swap out, just a fill. Use either hydrogen or helium.

I had to exchange my tanks Brian helped me he made the process easy with great costumer service.read more