Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

Comically understaffed, zero communication, management has no respect for their customers' time…read more Ordered a hitch for our van and was supposed to be called when it came in. I never got a call, so I stopped in to inquire about it. Turns out it was there after all, and they had me down for an 8 am appointment on 5/31. I was told it would take 60-90 minutes. Actually, it was more like 300 minutes. Dropped it off at 8 am, returned just before 10 am since two hours had passed and I hadn't gotten a call, finally got to drive it back home at 1 pm in the afternoon. 5 hours, and all because the entire building: the retail store, the propane station, the van, truck, and trailer rental, and the installation shop were all staffed by a single person. A single person. No offer to reschedule, no general manager running in to fill a labor shortfall, no realization that they don't have enough labor to meet the demands for the day and just deciding the best course is to close. Nothing. Just a conscious choice to waste my time, screw up my entire day's schedule, and provide not just me but everyone else that walked in with sub-par customer service.

Unconditionally the best of any service in town. Efficient, professional and the products are of…read moreexcellent quality. I will never own, maintain, store, license or insure another trailer, I'll rent from U-haul it, it's a no brainer.

After a conversation with Collett Propane, I have adjusted my rating. Collett stated that the…read morerevenue from the Tank Lease Fee is used to support a lower price per gallon. This is the "value" provided to those that pay the fee (see original review below for context). I still do not like such fees, especially when they are added after so many years. However, now I understand the value it is providing. I will note that the value provided by the Tank Lease Fee is provided to all customers through a lower per gallon price, while not all customers pay this fee. This creates the situation where those paying the lease fee are subsidizing the customers that don't pay the fee. If the intent is to offer a lower per gallon price by using fees, perhaps a fee that applies equally to all customers would be more appropriate? Original Review for context (1 star rating): Having been a Collett Propane customer for over two decades, I was shocked to receive a $60 bill for an annual "Tank Lease Fee". The tank has been in the ground for over 20 years and now I'm being charged a fee? What value is Collett propane providing to me for this money? The answer is simple: NOTHING! This is pure GREED! Shame on Collett for disrespecting their customers! You want to charge a lease fee for tanks? Reserve this fee for new customers. Don't punish your existing customers by taking our money and giving us absolutely nothing in return.

out standing service !!!! we ran out of propane. my elderly mother live with us. it was around…read more930pm when we realized we had no heat. I went to Walmart to buy some electric heaters but they were sold out. my husband called Collet while I was out trying to find electric heaters. my husband said he called and was told they be out but it may be a few hours. a little over an hour later collett showed up. wish I would have gotten the man's name but he delivered the propane he stayed to ensured the furnace was working. he was very nice. thank you collett for the amazing Coustomer service.

Quick service, affordable, convenient location and friendly people! I've gone there for 20 years…read moreand will keep going there!

The best! These guys actually FILL your tank. Super easy. Just drive up. Fill up and your on your…read moreway.

Great service and prices on grills, add ins and refills…read more "They sell propane and propane accessories." -Hank Hill-

Called them Wednesday morning that I needed a fill soon. Never heard back or received a followup…read more Now it's Saturday morning, 4 kids at home and freezing temps outside and no heat because the propane is now empty and can't even get a clear answer if/when we can get a fill. If I ran my business like this I would be out of business. It shouldn't take 72+ hours with no callback/followup or service provided. AVOID THEM AT ALL COSTS!

I highly recommend the Hometown Comfort Crew for all your needs! I have nothing but absolute praise…read morefor each and every one of them! From Cheryl, to Mike & Jake dealing with my frantic phone calls, and their making all the arrangements to get the new tank that Chad had recommended. And Adam and Jeff installing the tank like it was a piece of cake. They were all so professional & helpful in getting everything installed, connected, and filled. And all in plenty of time to get my furnace up and running for the bank appraisal. My deepest gratitude to all

Although I do not like the fact that they decided to close the local office, I was impressed with…read morethe knowledge the local manager, was able to share with me. He helped me when I needed to make a decision about what heater to purchase and what line size and tank size I would need.

I called to let them know I was going to OSU for cancer surgery not to deliver anymore till I let…read morethem know. While I was gone, they delivered anyhow which I had no problem really if I lived. I get home and have late fees after late fees. I called hem and basically, they said sorry about your luck. Well, I all going to sell my house at some point and the tank will stay here. Sorry about your luck. If I could give them minus 1000 stars I would. I have ALWAYS paid my bills on time but if I'm not here than that isn't possible.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.