If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

It's been a while since I've been to Pat's place. The last time that I went in the pumps were not…read moreworking, but I believe that was before it sold to the new owners. I know that my family goes there quite often because they live in Waynesville and it seems to be the go to place to get last-minute items.

The donuts and ice cream are really good, but neither the staff nor the customers were wearing…read moremasks, which is unsettling when they have hand dipped ice cream and are serving donuts... also their drink selection in pretty scarce. But overall a pretty nice place, the porch is a really nice place to sit and chat with friends while eating your iced cream or donuts.

Great service and prices on grills, add ins and refills…read more "They sell propane and propane accessories." -Hank Hill-

Called them Wednesday morning that I needed a fill soon. Never heard back or received a followup…read more Now it's Saturday morning, 4 kids at home and freezing temps outside and no heat because the propane is now empty and can't even get a clear answer if/when we can get a fill. If I ran my business like this I would be out of business. It shouldn't take 72+ hours with no callback/followup or service provided. AVOID THEM AT ALL COSTS!

Amazing customer service. Quick in and out. Great place for propane tank refills and you get a…read morecard that gets punched every time you get a fill up and after 5 fills you get a free fill on one.

We had a propane emergency and no where else could help and we had a regulator and a line for a tri…read morepod heater from 20 years ago it had an adjuster on it that we were not able to find parts for and the gentleman from Thomas gas was able to fabricate the line back into working conditio! we are so very thankful and recommend them 1000x!

In all honesty, their customer service is all over the place…read more One person will be great, while the guy filling your tank is not. Prices are quite high, considering. And I don't like being played like an idiot -- Same price to fill a 30cu.ft tank as a 45 cu.ft. tank -- wonder what a 90 cu ft tank would cost? Guy said it is labor you're paying for? What? One guy would rather be on Mars while helping you, and then again you may get a great guy who actually understand your needs and is there to really help, then it's just pricing that is suspect. I'm 62 and was not born yesterday, and the guy will try to BS you? What the hell? All in all, I wish there was another alternative who could fill my 30 cu ft. tank. I own it and don't need a swap out, just a fill. Use either hydrogen or helium.

I had to exchange my tanks Brian helped me he made the process easy with great costumer service.read more

I've rented a lot of U-Haul's in a lot of different states ... and my experience with this location…read morewas the best I've ever had. Everything from the initial booking online to the pick-up to the drop-off was smooth and painless. We stopped in on Saturday morning to pick up our rental, and actually worked with the general manager herself. Cora was professional and helpful - getting us in and out with our keys in less than 10 minutes. I have used the mobile pick-up in the past, but almost always run into issues, so I'm glad to know that checking in the "old-fashioned way" is still an easy option at this location. Drop-off the next day was just as straightforward - and we were emailed our receipt before the end of the day. If you're looking to rent a U-Haul in the Dayton area, this is the place to do it! Big thanks to Cora and her team for making our U-Haul experience so quick and easy.

Autumn and Cheyanne were great! Getting me in and out was very quick and efficient. Great job. I…read moretow cars and trucks once a week. Will be coming back again. Thank you!