I bought my first home in July which is heated by a propane tank. So this is all new to me. Late November I checked my tank and it was at 30% about a week later when it got cold I called mcmahans and let them know. They said they would be in my area the following weeks and would call me when they were coming. They claim they called me which they might have and I didn't answer because I didn't recognize the number. But I do know for a fact that they never left me a voicemail. I came home from work and had ran out of propane Thursday December 29. They were closed by the time I got home so I called Friday morning. So I have no heat, I call, Brian who was so unconcerned about it says they definitely won't make it out today, Friday, but might tomorrow (Saturday) but they're closed Sunday and Monday.
They came out Tuesday January 2. I went 4 days without heat. I had family meet them here when they called and said they would be here in 2 minutes. (Literally that's what they said) when they pulled in their propane truck was half in my driveway and half off of it leaving a small trench next to the driveway. Charged me a $54 fee for "interruption" since I ran out. Then they came in my house to light the pilot light with muddy boots and got mud all over my house. (I wasn't home or this would have been different)
Just wanted to let everyone know my first and only experience with Mcmahan's. Didn't care, left me without heat, tore up my yard, and mud on my carpet. read more