I'm not sure about all the negative reviews. They may be valid. I am writing this review from my…read morepersonal experience. I have been a Duke customer since I rented my first apartment in 2015. Now, I have been a "consumer" of Duke Energy since before then, but 2015 is when the bill was in my name for the first time and I had to personally deal with Duke Energy as a business. My Electric bill in the apartment was in the high $60 range when I first moved in. I chose to be on even billing, which is amazing that this option is offered. I was informed that I had to pay a deposit of $110 since it was the first time the bill has been in my name. Within the first year, I had 5 months that I did not have to pay my energy bill at all due to over-payment due to even billing (huge energy savings on my part). The $110 deposit was also refunded to me during this time as part of a bill credit (and helped with the 5 months no payment). At the time of moving out of my apartment, my monthly bill was $42. It lowered about $10 each year. I bought my house in 2018. I moved states from KY to OH. The transfer of service was remarkably easy. I called Duke customer service: they scheduled service switches from out of my name to the landlord of the apartment and then from the previous owner of my house to my name. Super easy. I even picked the dates. Now, my house has both Gas and Electric services through Duke Energy. I am still using even billing - my house is about $130 a month. The only thing that I dislike is that there is a base Gas fee of ~$40 for a house. My house only uses Gas for my furnace and water heater. Obviously, I must keep the Gas on in the Spring/Summer/Fall because of the water heater. This is my only annoyance. Duke Energy offers many programs that help you as a homeowner (or renter) conserve energy. They send out light bulbs to your apartment/home for the first time for free so you can have more energy efficient lighting. I have taken advantage of this with every move. Duke also offers discounts on items for your house like the Nest thermostat. I ordered one through their website and saved $75 plus received a free Google Home Mini! I am also participating in the Power Management service where Duke will place a computer device on my A/C to help save the environment during heat waves. They will be here within the month to install. LOVE THIS! I also recently (as in yesterday) had Jim from Duke visit my home to provide me a FREE in-home energy assessment. Jim was so friendly and helpful. He gave me a home report of things that I should focus on replacing or upgrading to have a more efficient home. He also switched out 6 light bulbs in my house to LED to be more efficient. He switched the faucets/shower heads to have more energy efficient water flow. He inspected my home appliances, water heater, furnace, A/C, attic, and more. Letting me know what I can do to make them more efficient. He even had a tool that let him see where my home was leaking energy. And Duke doesn't sell any of these services. This is a courtesy. They do partner with contractors that you can find through Duke's website to hire them for the work, if you're not a DIY-er. All of this is FREE people. Take advantage! I learned so much about my home from beyond the initial home inspection when I bought the house. I can improve the quality of my home, save money, and ultimately SAVE THE ENVIRONMENT. All in all, every experience I have had with Duke Energy has been a delight, from service personnel replacing my Gas/Electric meters to Jim inspecting my home. Power outages and price changes are always going to happen. Customer service being top notch is not always going to happen, but with Duke it has. I love Duke!

Horrible...you can't even use a live agent on chat to request your final bill overage payment…read more They make you call in and wait online. This is the only company I know that will keep your money unless you call to request your overage from your final payment, that you cannot request via a live agent on chat. Chat is to prevent calling and waiting ridiculous hold times. Awful. I wish I never had to use them. They overcharge on electric too. I have proof how they overcharge.

The service used to be same day...but this is not what we experienced today. Our furnace leaking…read moregas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it.

From the moment i bought a house that had IGS, i have hated every moment of my life. They're…read moresupport is beyond awful, their policies are horrendous, and their pricing sucks. They are an exploitative, pathetic company.

We needed a cistern and rain harvesting system installed ASAP when our groundwater well went dry…read more This was the only company I found that was a one-stop shop that could do all aspects of the project. I'm really glad that we did not try to coordinate everything needed to do the job ourselves. They did it in three days! VERY SATISFIED! Save yourself some time and choose this company - the peace of mind knowing the job was properly completed is awesome!

I have been shopping for over a month to get the right water catchment cistern tanks and pumps for…read moremy off grid home in the high desert of New Mexico. I had been looking up resource videos and schematics and over and over again I saw helpful videos and drawings from Rain Brothers. No cost - just helpful resources. I went to their website and saw the large selection of tanks and pumps and reached out to them. I received a call back from Jonathan and he sent several estimates and had lengthy conversations on what I could do to get the best results. I have since purchased tanks and pumps from Rain Brothers and am happy with the price and thrilled with the customer service. You Rock Jonathan!

bought out our old company Gayle's and without any call for problems on our end and having this…read moretank for many years and no noted problems they want to send out for inspection. ok fine. however with my leased tank she is telling me I pay for repairs! this tank has been here forever. but their company is not the only option in Johnson county. Silgas serves the west end of Bargersville by the utility grid station... fyi just saying for us definitely time for a switch when summer gas prices are here and tank is about empty. They are manipulating customers with their tactics. so when I said I wanted to hold off on inspection that might cost and just possibly switch co she was like well we own that tank so it would be removed. you know what the lease price is where they pay for tank (not homeowners side) repair and inspection....$1! yes $1! that women was playing games from premier ag. I am a social worker and a company who uses manipulation and business tricks with intimidating words will not be my service provider!

We recently purchased a home that uses a propane tank. This is a first for us, as we know nothing…read moreabout them. When we took over ownership of the home, we had Heyob come out. They topped off the tank, were very friendly, and educated us on it. This went a long way in giving us peace of mind and making us feel comfortable owning a propane tank. We recently got a fence installed at the property for our dogs, and they even came out to mark the gas line for us on very short notice. This was so very appreciated, and I wish every business cared about their customers like Heyob does.

Very easy set up & application process is the easiest I've ever used. It took less than 3 minutes…read moreto complete.

I found enrolling was easy and I didn't have any problems. I think I will like the new service.read more