I'm not sure about all the negative reviews. They may be valid. I am writing this review from my personal experience. I have been a Duke customer since I rented my first apartment in 2015. Now, I have been a "consumer" of Duke Energy since before then, but 2015 is when the bill was in my name for the first time and I had to personally deal with Duke Energy as a business. My Electric bill in the apartment was in the high $60 range when I first moved in. I chose to be on even billing, which is amazing that this option is offered. I was informed that I had to pay a deposit of $110 since it was the first time the bill has been in my name. Within the first year, I had 5 months that I did not have to pay my energy bill at all due to over-payment due to even billing (huge energy savings on my part). The $110 deposit was also refunded to me during this time as part of a bill credit (and helped with the 5 months no payment). At the time of moving out of my apartment, my monthly bill was $42. It lowered about $10 each year. I bought my house in 2018. I moved states from KY to OH. The transfer of service was remarkably easy. I called Duke customer service: they scheduled service switches from out of my name to the landlord of the apartment and then from the previous owner of my house to my name. Super easy. I even picked the dates. Now, my house has both Gas and Electric services through Duke Energy. I am still using even billing - my house is about $130 a month. The only thing that I dislike is that there is a base Gas fee of ~$40 for a house. My house only uses Gas for my furnace and water heater. Obviously, I must keep the Gas on in the Spring/Summer/Fall because of the water heater. This is my only annoyance. Duke Energy offers many programs that help you as a homeowner (or renter) conserve energy. They send out light bulbs to your apartment/home for the first time for free so you can have more energy efficient lighting. I have taken advantage of this with every move. Duke also offers discounts on items for your house like the Nest thermostat. I ordered one through their website and saved $75 plus received a free Google Home Mini! I am also participating in the Power Management service where Duke will place a computer device on my A/C to help save the environment during heat waves. They will be here within the month to install. LOVE THIS! I also recently (as in yesterday) had Jim from Duke visit my home to provide me a FREE in-home energy assessment. Jim was so friendly and helpful. He gave me a home report of things that I should focus on replacing or upgrading to have a more efficient home. He also switched out 6 light bulbs in my house to LED to be more efficient. He switched the faucets/shower heads to have more energy efficient water flow. He inspected my home appliances, water heater, furnace, A/C, attic, and more. Letting me know what I can do to make them more efficient. He even had a tool that let him see where my home was leaking energy. And Duke doesn't sell any of these services. This is a courtesy. They do partner with contractors that you can find through Duke's website to hire them for the work, if you're not a DIY-er. All of this is FREE people. Take advantage! I learned so much about my home from beyond the initial home inspection when I bought the house. I can improve the quality of my home, save money, and ultimately SAVE THE ENVIRONMENT. All in all, every experience I have had with Duke Energy has been a delight, from service personnel replacing my Gas/Electric meters to Jim inspecting my home. Power outages and price changes are always going to happen. Customer service being top notch is not always going to happen, but with Duke it has. I love Duke! read more

Horrible...you can't even use a live agent on chat to request your final bill overage payment. They make you call in and wait online. This is the only company I know that will keep your money unless you call to request your overage from your final payment, that you cannot request via a live agent on chat. Chat is to prevent calling and waiting ridiculous hold times. Awful. I wish I never had to use them. They overcharge on electric too. I have proof how they overcharge. read more

Subject: Important Warning About Duke Energy Wiring Insurance Charges Good evening, Neighbors, I want to bring to your attention a serious scam that is affecting many of you, especially the elderly. Duke Energy has a system where their employees are incentivized to push wiring insurance when you start service. If you refuse, they redirect you to another representative who then tries to convince you that you need it. This results in a hidden charge on your bill. As a real estate investor managing multiple properties, I can confirm this is a blatant scam. Duke Energy is essentially forcing unnecessary charges on customers. Please check your bills carefully to ensure you or your family members are not being charged for this wiring insurance. Stay vigilant and protect yourselves from this unfair practice. Best regards, Ed read more

duke didn't respond to our request to save a bird stuck in their wires. four calls, including one from animal control. lying heartless lazy and irresponsible. shame on all of you. read more

3/8/26 power outage. 3/12 power outage Double the bill amount ,without A.C. and heat provided by my apartment, One person, everything used the same way as the previous month, double the price. Second power outage in 3 days, electric stove and microwave I can't use. Second shift worker, late, dark, not able to cook or nothing read more

0 stars if i could. Spent an hour on the phone after receiving conflicting emails saying my bill would go down by $150, then up by $200. Their final answer was that they messed up and my bill will change again at some point before it's due. There was nothing they could do to help or reduce my bill to the original reduced amount by $150. They charge too much for every service and their customer support sucks. read more

Multiple power outages this month. However, Duke Energy refuses to provide any credits towards the next billing cycle. Their Justification? When there is an outage, they are unable to charge for energy consumption. While I understand energy bills are based off consumption, the inability to access the utility/service is a huge inconvenience that disrupts even the most basic daily functions. The customer service rep I spoke with was rude, often speaking over me, and didn't or couldn't answer basic questions. read more

I have solar and this seems to be an issue for Duke. My bill is off 2-3 times a year and I have to spend hours on the phone through multiple transfers because no one knows what's going on. read more

704$ for a 2 bedroom apt. Energy windows. Unreal. They need to be sued asap!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've lived in Clark county indiana all my life with great customer service from Duke. Then in 2023 I moved out my rental so called to shut off my service in my name to be told they wouldn't help me til my balance was payed in full. Now I'm told I never called to do such thing so I owe a whole yr I never used cuz I moved out. Now in 2025 I got new house & they're refusing to turn on my new service. I offered multiple times to pay the balance I don't actually owe on the automated bill line, then when I did the auto billing isn't even working so I'm sent to a 3rd party with guys from another country who say they can take my payment but I don't trust giving my bank information to a 3rd party. They're straight scamming hard working honest customers. Pathetic read more

I give these thieves 0 stars.Htf you get on a payment plan but have to pay your full bill.That isn't helping nobody!!Rates are high af.Even when your account is locked they still put 100 different suppliers on your bill.Duke energy needs to be sued to the fullest and put out of business.Theyre customer service sucks and they don't answer the questions you ask.Throw them Away!! read more

if I could give Duke negative review, it would be -10 power went out at 4 AM this morning. It is below zero temperatures. It is now 12:30 PM and they are just now sending a crew out and say that it won't be fixed till at least 4pm so it takes them 12 hours to fix the power for over 5000 customers that is absolutely insane and unacceptable read more

A complaint against Duke Energy regarding improper final billing charges for services after my lease and residency ended. I submitted a disconnection request through Duke Energy's online portal prior to my move-out. However, due to what multiple customer service agents later acknowledged as a known system malfunction, I did not receive a proper confirmation, and my request appears to have been lost. Duke Energy is now requesting that I re-engage the property management to assume responsibility for the utility--despite my no longer having control of the unit or any agreement with the landlord. This situation was exacerbated by poor customer service and no disclosure on Duke Energy's website regarding the system error, depriving the chance to verify or escalate the issue in real time. I believe Duke Energy has acted in a way that is both unfair and potentially negligent in its handling of technical issues and its treatment of customers attempting to resolve honest disputes. read more

Horrible service with the gas portion of this set up. We are a new Ohio business and I have had to call every morning this week, spending 45+. They cannot restore the service. I first told they couldn't locate the meter in their system, then another rep told me it was an IT issue. I've been told at the end of each long call to call back in the morning. Now, Friday morning, the rep put me on hold and said she has to send someone back out ot restore service. UNREAL ! We have clinics in (7) states and I have never experienced such poor customer service, or lack of knowledge within their departments including New Construction. read more

Worst service company ever. I asked to be set up with quarterly billing. They put me on annual instead. While the monthly bill read 85, they took 741.21 without any written notification for 'yearly overages'. I did not ask them for that account type! Horrible value, poor customer service, and condescending and rude supervisors. The overages were not indicated anywhere on the bill, you have to dig through almost six screens to get to them. Duke are thieves of the worst sort. Do not use them if you have any alternative. read more

After we changed ALL our windows I expected a much lower bill. However the bill that came was much HIGHER than the last year one. So I tried to call this company to find out why. I spent 40 min on the phone listening the same thing over and over. No human to ask Questions. The problem is that on every site this company gets zero points. Everybody knows that this is the worst company to have business with but with it being the only one here, we really have no choice and they know it and therefore the service is none existing. This must be illegal read more

We have a downed pole and loose wires in our backyard. We've contacted them multiple times, and they have yet to send repairmen. They can't tell us if the wires are live, so we have a large section of our yard we can't use. read more

Absolutely disgusting company, on hold for 20 min to start a service, added $175 deposit to start my service, the lady was slow as hell. And to top it off that she sent me to a secondary caller to "verify my information" and yet it was a sales call to upsell me on WiFi, and a ring door bell. Honestly do better. If I could leave a -100 Star review I would. read more

Duke Energy is the worst energy company on the planet. We just received a past due notice and we haven't been in the house since May. We are very environmental and turned off the lights and the AC. In our opinion the final supposed bill should be written off. The owner foreigner should pay the final. read more

Horrible company, rip off artists for sure , Do Not let them auto deduct your bill !!!! I moved and closed on my house Aug 29 , for the period of Aug 15- Aug 29 they charged me $948 dollars! My bills the entire 6 years I lived there were around $350 , they have no real explanation just the bill was that high, negative stars if I could read more

They are awful. I've been a customer for year. I was one day late and they cut off my service. I paid the same day and turned my service on. I received my next bill, paid it, then received my November bill. They added A $250 charge to my power bill. That's 3 months worth of power bill money for me. They are inconsiderate and care nothing for their faithful customers. If you have a choice, don't choose them. read more

they don't care. I've been trapped in my house for 9 hours and they just stand around not doing a thing

Duke Energy takes no responsibility for the disaster left in my yard and even on my power line to the house from the horrible tree trimmers they hire. So despite multiple calls to different departments, as the limbs that were cut by Buford were left on my lines and as the rains came and went, the limbs got heavier and heavier and eventually pulled the line off the house. Did Duke care, nope! Did Buford have to fix the mess, NOPE! After weeks of this, a very kindly crew that apparently did not get paid for all their work, fixed my issue. Of course because they were awesome, Duke Energy won't even pay them. Monopoly, no accountability and downright deceptive practices make Duke Energy a poor example of a necessary company. read more

I pay hundreds of dollars a month for electricity. My electricity is now out, we have a power outage for the second time in just days. They cannot explain why we have a power outage. We now have no lights and unable to cook dinner to feed us. Thank you, Duke Energy you bunch of fucking assholes. I wish I could drop a bomb on your entire facility. . Hope you all die a horrible death. read more

Power went out. Went over eight hours without a single update from Duke. When I pointed that out, they gave an "update" that said basically nothing. read more

Nothing brings out my inner Karen like Duke. And because it's really the only energy game in town, I have no other recourse. I've been without power for 13 hours. I have received no word from Duke. Their customer service is abhorrent. Makes me want to move to a state that is not in bed with this awful company. read more

absolutely terrible. Experiencing outages at least monthly. Their customer service it's only available Monday through Friday despite people having immediate needs when it comes to outages Duke has, and continues to be a terrible service provider. read more

They are literally rapping people out of money! How is the customer charge $17.80 in gas but yet I'm getting charged $106.25 for a recovery fee to Duke Energy and $94.45 in gas delivery fee to Duke Energy?This is absolutely ridiculous able to do this to people! read more

We just came into our house (in Mason) and smelled gas at 9:30 on a Friday night. We opened up the house and called Duke. They said a technician would be here within an hour. He came within 20 minutes. His name was Matt and he was able to immediately find the leak on the regulator on our stove. He was clean, pleasant and really efficient! He was able to shut off the gas just to the stove so we didn't have to move out! WTG MATT and Duke for coming out quickly. GREATLY APPRECIATED!!! read more

terrible company, expect to have your power out for up to 2 days when you have duke energy, expect terrible service as well.

Their rates are reasonable, and I have never had an issue with their service in the three years and counting that I've had them. I've never had an issue with auto pay either. read more

I've been having billing problems. I live in a 4 family apartment. My apartment has no gas appliances, therefore I do not have a gas bill. For whatever reason, Duke continues to put a gas meter on my bill. This was a problem back in April into May, then my bills were correct for a few months, now all of a sudden my bill is 500 plus dollars because they put a gas meter back on my bill. The owner of the property has called multiple times to get the gas meter removed from my billing as he pays for the gas and I don't have any gas to my apt. This issue keeps happening and I've been dealing with it again for the past wk. I was assured Friday I'd have a credit on my account of 34 dollars and this will no long be a problem, now my bill is 449.51.. Duke continues to not take accountability for their continued mistakes and insists that i have gas but wont send a tech out to confirm. Duke, what are you going to do to fix this problem permanently?​ read more

they charge 504 dollars for our bill in July, more than 300 is just fordelivery gas that we don't use in summer, just my heather use gas, the costumer service is rude and unprofessiona. whish we have other options here in Ohio read more

My home in Clermont was affected by Hurricane Milton. We lost power around Wednesday 11 pm. What was ridiculous is were got the power back after almost 5 DAYS on Sunday 12 pm. WHAT IS EVEN CRAZIER is that it took them less than 10 minutes to fix it. We could not even turn on the lights to see in the bathroom, like what if I missed the toilet bowel. Get a grip Duke Energy. read more

This is the worst electric company I have ever encountered. Our electric goes out a lot & many times isn't restored for a long time. I have never seen anything like it. read more

Duke energy is worse than Not Good, they're a horrific company!! They do not communicate accurately with their customers and they never ever call you back! I have over a $200 credit with them because they billed me twice AND they turned my gas off at the road without notifying me!! This led to me buying a new gas dryer because I thought mine was broken...I had no idea they turned my gas off! I let them in my house multiple times to attach a new meter reader, but they were unable to because my meter was too old. Then they have the audacity to state I was non compliant and turned my gas off without notification! This Organization sucks!! read more

The initial set up agent was great absolutely no issues there. What wasn't great and I do take issue with, is the next agent I was sent to, "for confirmation", which apparently was code for a relentless sales person trying to sell me internet packages. When I kept denying, stating I already had internet lined up, they questioned me about the service then claimed we were being mislead. When I claimed, "I just called to have my electricity moved to new address, I don't understand what's happened in right now..." they stated, "we are partners with spectrum why would I lie about it?" Long story short I told her she could send a quote and I'd look over the offer(mostly just to get out of the turmoil this call had become). Then I start receiving emails that my order was placed and an installation technician would be coming.... To add on an extra layer they then sent me to another "wrap up order" agent, which was code for trying to sell me security camera system. I informed him I didn't need a security camera system, to which he said let me know if you do and hung up I've used duke for years now and not exactly sure if throwing 3rd party sales agents at your customers is the decision I'd have made, in regards to customer service experiences it doesn't get much worst. Looking over reviews, it doesn't seem I was an isolated case read more

Duke has to be one of the worst government proper monopolies in existence. I've been told repeatedly that I cannot get a digital gas meter and my house is old enough that my meters are in my cellar. I have been charged 5x my gas usage over the last two months as "estimated" charges. And I'm being told it's my fault. This is from the company that just settled a lawsuit. read more

Honestly the worse energy company there. Constant power outages, poor customer service, slow service. It should not take you hours in a small town to AT LEAST get someone enroute to fix an issue effecting 200+ consumers. Your company is worthless and your employees are incompetent. read more

I talked to a nasty lady named sandy in the HR dept. She refused any information and hung up on me!