Duke has to be one of the worst government proper monopolies in existence. I've been told repeatedly that I cannot get a digital gas meter and my house is old enough that my meters are in my cellar. I have been charged 5x my gas usage over the last two months as "estimated" charges. And I'm being told it's my fault. This is from the company that just settled a lawsuit. read more

they charge 504 dollars for our bill in July, more than 300 is just fordelivery gas that we don't use in summer, just my heather use gas, the costumer service is rude and unprofessiona. whish we have other options here in Ohio read more

Wow, they decided to change their annual billing program. The company (which, by their own admission, did worse in previous markets) sent me two months' bills on the same statement without marking the dates as such, gave me credit when no such credit existed, then took away that credit without a statement, and provided me with four different amounts due for May. When I asked for a corrected bill, I was told they would not provide me with a corrected bill. This is what happens when monopolies are allowed to go unfettered. read more

My home in Clermont was affected by Hurricane Milton. We lost power around Wednesday 11 pm. What was ridiculous is were got the power back after almost 5 DAYS on Sunday 12 pm. WHAT IS EVEN CRAZIER is that it took them less than 10 minutes to fix it. We could not even turn on the lights to see in the bathroom, like what if I missed the toilet bowel. Get a grip Duke Energy. read more

This is the worst electric company I have ever encountered. Our electric goes out a lot & many times isn't restored for a long time. I have never seen anything like it. read more

Duke energy is worse than Not Good, they're a horrific company!! They do not communicate accurately with their customers and they never ever call you back! I have over a $200 credit with them because they billed me twice AND they turned my gas off at the road without notifying me!! This led to me buying a new gas dryer because I thought mine was broken...I had no idea they turned my gas off! I let them in my house multiple times to attach a new meter reader, but they were unable to because my meter was too old. Then they have the audacity to state I was non compliant and turned my gas off without notification! This Organization sucks!! read more

The initial set up agent was great absolutely no issues there. What wasn't great and I do take issue with, is the next agent I was sent to, "for confirmation", which apparently was code for a relentless sales person trying to sell me internet packages. When I kept denying, stating I already had internet lined up, they questioned me about the service then claimed we were being mislead. When I claimed, "I just called to have my electricity moved to new address, I don't understand what's happened in right now..." they stated, "we are partners with spectrum why would I lie about it?" Long story short I told her she could send a quote and I'd look over the offer(mostly just to get out of the turmoil this call had become). Then I start receiving emails that my order was placed and an installation technician would be coming.... To add on an extra layer they then sent me to another "wrap up order" agent, which was code for trying to sell me security camera system. I informed him I didn't need a security camera system, to which he said let me know if you do and hung up I've used duke for years now and not exactly sure if throwing 3rd party sales agents at your customers is the decision I'd have made, in regards to customer service experiences it doesn't get much worst. Looking over reviews, it doesn't seem I was an isolated case read more

Honestly the worse energy company there. Constant power outages, poor customer service, slow service. It should not take you hours in a small town to AT LEAST get someone enroute to fix an issue effecting 200+ consumers. Your company is worthless and your employees are incompetent. read more

The setup person was very helpful but the additional questions and transfers to other companies trying to sell me stuff was highly frustrating, please remove this as part of your new service process. read more

They refuse to protect Elderly Customers from harassing predatory calls from the so called suppliers. My Grandfather is 85, has Dementia, I have power of attorney, and they still give his information to the suppliers after being told that they are not to. Must be nice to be a monopoly. read more

Pathetic. But of course what can you do. Get home from work and they cut my gas off. No advanced notice, no, hey if we can't get in in the next few days we'll cut it off. They come, if you're at work they cut it off. Did the same to my neighbors. Here's a though Duke. People work during the day, send them in the evening. Give a notice. Middle of winter and you cut PAYING customers off because YOUR equipment is inside and you don't have access. I'm sure Duke makes enough money, if it's really that important that you access it occasionally. PUT IT OUTSIDE!!!!! This is just a vent. Can't do a damn thing about a utility, so nothing will change. read more

Well, most businesses like to focus on customer service and delivering a quality product. Not Duke Energy....I've been patiently waiting to connect my new electric service for over three months. I noticed that the existing power pole was rotten and should be replaced prior to my connection. Big mistake on my part... that's when Duke began to schedule the replacement. Delay after delay after delay and I'm still waiting. They are so disorganized that they tried to install a 70' pole with a 50' bucket truck. Professionalism at its best. To remind you, that I'm trying to get an electrical service that I will be paying for!!!!!! Thanks again for missing the install date again. I wonder what the excuse will be tomorrow? Thanks for nothing Duke Energy! Now I know why people are switching to solar and wind energy option. Gets worse - their tree service parked on my property and threw cancer sticks all over. Morons..... read more

Duke Energy - Morons - Electricity Suppliers Near Me - Cincinnati, Ohio

I was transferred to "someone to confirm and verify your information" but was in fact transferred to hear an attempt by this third party marketing company (allconnect.com) to hook me up with deals (already available directly online). They made it seem like this was a necessary step for verification and required for my hookup to go through in what seems to be an attempt to keep me on the line. The sales person hounded me with questions about my needs and pushed projects ignoring questions about why we are even talking about internet and ignoring my polite assertion that I was only interested in completing the power hookup and not at all interested in any other non-Duke services at this time. This is incredibly shady. I did not consent to giving this company my personal information and was told again by the agent that this was a part of the Duke process to complete my energy hook up, in an apparent attempt to keep me on the line to sell me internet and other services. In investigating this and trying to determine what happened here, I was told various things about how that company is needed to provide technical details to Duke, like meter locations and finding addresses (things they didn't need 10 years ago), while others I spoke to said that they were just a third party there to sell us stuff but we consent to it before the transfer. But again, I was never asked if I'd like to transfer to a company to help me hook up other non-Duke services and provide personal information to facilitate this, I was told this is the next step to complete a power hookup by Duke, and by AllConnect. Updated to reflect the excellent customer service reps I spoke with - though the problem remains (for now) - to be updated I hope. read more

One star, anyone know someone I can transfer too I've spent too many hours on the phone with them too many times forcing them to fix their own mistakes read more

They charged me 1,000 dollars for 2 years of usage that they said they NEVER checked the meter on and could not prove we used that much! I tried to dispute it because they admitted to not checking it regularly like they should have and STILL denied the dispute. The ONLY thing I continually got told was they can set up a payment plan! If I could give them 0 stars I would! There customer service is crap and the fact that they expect you to pay for something they have no proof of is INSANE to me!!! read more

It would be nice if we could go more than a month without losing power. It will go off & back on several times a minute. This type of power lose is hard on anything plugged into an outlet. I hope the surge protectors we have in place prevent damage to our computer, TV's and other electronics. read more

Another clown show in Bethel. This time caused by a duke lineman. Left the boom up on a moving truck and knocked down two poles. So far out of power ten hours. There's a reason why my neighbors have generators. Unreliable! read more

On Monday 2/21/2022 there was at a power surge event that fried the electric outlet to my Washing machine, and fried my Dishwasher. Duke Energy "denies liability" as per their normal response against the little guy, despite my paying them hundreds a month - even when I don't use any electricity or gas, which is multitudes more expensive than when I used Xcel in a different state. Back to my complaint. This was not a weather related power outage, as the weather was nice on Monday, and regular power outages, such as the one on 2/3/2022 for a few hours due to weather, do not throw my circuit breakers. This surge caused my circuit breaker for my refrigerator to be thrown off, and caused my neighbors' sump pump and hot tub breakers to switch as well. Some neighboring communities heard two "booms" by Foster-Maineville and the power went out. Some think it was an exploding transformer. Of course Duke Energy will deny this claim - what recourse do I have? They say I can appeal their denial with "proof" - how do I prove these components were working Monday morning, but due to surges are now broken? A photos doesn't show that the outlet does not work. read more

I'm not sure about all the negative reviews. They may be valid. I am writing this review from my personal experience. I have been a Duke customer since I rented my first apartment in 2015. Now, I have been a "consumer" of Duke Energy since before then, but 2015 is when the bill was in my name for the first time and I had to personally deal with Duke Energy as a business. My Electric bill in the apartment was in the high $60 range when I first moved in. I chose to be on even billing, which is amazing that this option is offered. I was informed that I had to pay a deposit of $110 since it was the first time the bill has been in my name. Within the first year, I had 5 months that I did not have to pay my energy bill at all due to over-payment due to even billing (huge energy savings on my part). The $110 deposit was also refunded to me during this time as part of a bill credit (and helped with the 5 months no payment). At the time of moving out of my apartment, my monthly bill was $42. It lowered about $10 each year. I bought my house in 2018. I moved states from KY to OH. The transfer of service was remarkably easy. I called Duke customer service: they scheduled service switches from out of my name to the landlord of the apartment and then from the previous owner of my house to my name. Super easy. I even picked the dates. Now, my house has both Gas and Electric services through Duke Energy. I am still using even billing - my house is about $130 a month. The only thing that I dislike is that there is a base Gas fee of ~$40 for a house. My house only uses Gas for my furnace and water heater. Obviously, I must keep the Gas on in the Spring/Summer/Fall because of the water heater. This is my only annoyance. Duke Energy offers many programs that help you as a homeowner (or renter) conserve energy. They send out light bulbs to your apartment/home for the first time for free so you can have more energy efficient lighting. I have taken advantage of this with every move. Duke also offers discounts on items for your house like the Nest thermostat. I ordered one through their website and saved $75 plus received a free Google Home Mini! I am also participating in the Power Management service where Duke will place a computer device on my A/C to help save the environment during heat waves. They will be here within the month to install. LOVE THIS! I also recently (as in yesterday) had Jim from Duke visit my home to provide me a FREE in-home energy assessment. Jim was so friendly and helpful. He gave me a home report of things that I should focus on replacing or upgrading to have a more efficient home. He also switched out 6 light bulbs in my house to LED to be more efficient. He switched the faucets/shower heads to have more energy efficient water flow. He inspected my home appliances, water heater, furnace, A/C, attic, and more. Letting me know what I can do to make them more efficient. He even had a tool that let him see where my home was leaking energy. And Duke doesn't sell any of these services. This is a courtesy. They do partner with contractors that you can find through Duke's website to hire them for the work, if you're not a DIY-er. All of this is FREE people. Take advantage! I learned so much about my home from beyond the initial home inspection when I bought the house. I can improve the quality of my home, save money, and ultimately SAVE THE ENVIRONMENT. All in all, every experience I have had with Duke Energy has been a delight, from service personnel replacing my Gas/Electric meters to Jim inspecting my home. Power outages and price changes are always going to happen. Customer service being top notch is not always going to happen, but with Duke it has. I love Duke! read more

WORST CUSTOMER SERVICE! I wish I could give them zero stars. This company is HORRIBLE. I am trying to buy a home that has been winterized. They turned the gas on and turned the furnace on. Then because the thermostat needed new batteries they turned it back off. They couldn't wait 5 minutes for batteries to be put in the thermostat. I need the furnace on for my home inspection. They won't send a technician back to turn the furnace back on so now I have to pay $198 for an HVAC company to turn a knob and turn the furnace back on. It really sucks that they have a monopoly in the Cincinnati area. Our providers back in Maryland were so much better. Also, I asked to escalate to a supervisor and at first they wouldn't. When they finally did the supervisor was just as bad. read more

Duke Energy - I'm not the only one who has had a HORRIBLE EXPERIENCE with Duke Energy. On Consumer Affairs there have been 688 negative reviews. - Electricity Suppliers Near Me - Cincinnati, Ohio

Hahahahha this company must pay their employees NOTHING! And provide zero training. I feel so bad for the employees that work here, upper management must be completely garbage. It shows when you talk to anyone from Duke. Cannot tell you the number of times I've been frustrated with Duke Energy in Cincinnati. Disgrace to the City. read more

Duke Energy is our utilities provider. Since our only interaction with the company is to receive and pay a monthly bill, I have no complaints. We use both electricity and gas at our condo, with the heat being gas, so our winter bills are considerably higher than the summer months. I pay the bills online through my checking account and all works well. read more

Duke Energy - From Duke Energy web site - Electricity Suppliers Near Me - Cincinnati, Ohio

Generally, when you call a company and ask to speak with the billing department, you receive the billing department. After a condescending 45 minutes of call time I can now report the only thing you'll ever receive is a call center. Want to speak with someone who has any meaningful affect within the company? They'll submit a request form and you MIGHT get a call in 3-5 business days. Duke I'm asking as a long term customer, please make meaningful staff available. Not the underpaid, and from what I can tell, frustrated call centers as your primary contact point for all facets of operation. read more

Each month requires an hours long endeavor to get through the automated phone options and being connected to five different people, only to be dismissed with a meager promise that everything will be completely smooth going forward and just doing this again in 30 days. Billing is a disaster and we are always at fault, whether our bill increases 100 times over our usual amount, maintenance on the website/app won't allow bill payment and any potential late fees are not waived and 100% our responsibility, or auto pay never working consistently. There's never a clear and concise answer as to why any of this happens. Although they have monopolized the area of being the only energy provider, the thought of not having any electricity seems fine if that means not dealing with Duke. Also it will be significantly cheaper. read more

Fraudulent Credit Report Made By This Company While they serve 5 states of which I do not live in, they have placed a negative on my credit report for $935. I've never been with this company before & would NOT recommend them to others. I only deal business & recommend businesses who ethical & have integrity...they do NOT! read more

Absolutely sickened by the conduct of This company. I have been waiting on my refund of 287 dollars since June 16fh when service was shut off. This company has lied and lied and made up 4 different dates they claim to be mailing this refund but our USPS that is able to track every piece of mail proves they are liars. They are keeping our money to make money on interest for the last quarter of the year and this is theft and its a scam and they are lying to THE BBB WITH FALSE DATES AND CHECKS!! IF THIS IS HAPPENING TO YOU PLEASE LETS JOIN TOGETHER AND HOLD THEM ACCOUNTABLE! THEY LET OUR KIDS GO WITHOUT ELECTRIC IF WE ARE A DAY LATE BUT TAKE 7 MONTHS TO PAY THEIR BILLS. I WILL SCREAM FROM ROOF TOPS and contacting NEWS CHANNELS ! RIDICULOUS read more

It so thoughtful of Duke Energy!! I called when the electric went out because she is on 24/7 oxygen. They told me that her being on oxygen would not expedite a crew to her area that I should call 911 or move her to a place with electricity. So I am supposed to move a 72 year old woman who can barely walk, who can't breathe without oxygen AND a heavy oxygen machine down two flights of stairs and then start driving to find electricity?? Way to go Duke Energy!! That is one way to let your customer know you truly care about them!! Not giving a damn if they die or not! One would think you would go to those neighborhoods with residents with life sustaining equipment first!! Personally I would rather be without electricity for a couple hours longer knowing those whose life depends upon it were taken care of first! IF I COULD GIVE LESS THAN ONE STAR I WOULD!! read more

OMG customer service is sooooo bad here, I just spent AN HOUR bc the woman at customer svc told me I was paying two suppliers for the same amount of gas when that was not the case. Finally, I get a supervisor who explains it then tells me too bad, I can't get compensated for the one hour of my time and all of my upset! read more

If they can find a way to jack up the rate or pass on operating costs to consumers - they'll do it. They typically do not even give the customer 30 days between billing and the due date, I feel for fixed income customers; no doubt this is to increase revenue with late fees. Detestable practice. Hate this company. read more

This is a need to know for all! Apparently, anyone can put a utility bill in your name if they have your social and date of birth. You dont even have to show an ID applying online. So, remember this when giving your social security number to a small business you have worked for. They will use it for their home utilities, not pay, then you will get a call from a collection agency whom will tell you to pay or pay for an attorney. Per Duke, there is an affidavit you can fill out along with police report. But, this is something that needs to be corrected by Duke! read more

If you have a business remember to turn your gas off, ours is off now! I know it is across the board in Cincinnati but I think it's crazy that Dukeenergy automatically charges an extra $130-275 monthly to business no matter the size in addition to your usage. Is it just me or is that crazy to you all too?! Imagine if companies actually came together to stop them from ripping ppl off. I'm positive they make enough in usage fees that the company would survive without charging for unused services or at least reasonable rates. If your bill is $100 charging $230 is not good I could even see $140 or $150 but come on Duke. What's sad is I had to call and complain several times to even find out what the gas charge was! 3 extra months with this charge for no reason read more

They dug in our yard multiple times and didn't notify us it was going to happen and didn't repair it after they were done, which they are required to do. This isn't even the first location in which they dug up my yard, didn't notify me ahead of time (or during, or at all). These people. And don't forget the time the power went out after a stiff breeze. Literally the power went out for some, including me, for 1 week long in the entire SW OH area. Even people I knew in Dayton didn't have power. I had to go up to Northern Ohio to find people to stay with. Not a tornado. Not a hurricane. Just a little wind did this. read more

If Teddy Roosevelt were alive today I'd imagine that he'd charge through the front door of Duke Energy on a horse and demand they dismantle. It's a monopoly, pure and simple. Rates are high, customers service is abysmal, and you can never get anywhere with them. I once asked their phone agent where I could go to their office and speak with an account representative and he said "we don't have one" only to find out he wasn't even in Cincinnati. One day I will figure out how to go off the grid, until then I shake my fist at thee. read more

Duke Energy - Electricity Suppliers Near Me - Cincinnati, Ohio

Duke is far from the cream of the crop for energy companies. Their online interface is woefully outdated (try accessing it through a browser that meets W3C web standards and you will be sorely disappointed) and is frequently down. Their payment system is a cumbersome 3rd party application.Outage information could use a massive upgrade (Google maps might be nice). I would rate my experience with power companies in other metros much higher. read more

Duke Energy is a typical corporate system that takes advantage of the slaves it 'serves' with ridiculous bills. I still don't remember getting a refund from the Nuke plant that progress started and never finished. I guess its easier to just change names and tell everyone to **** themselves. Merka. read more

I'm not a customer, but you continue to call me about how I pay my bill on time. The past three calls I've been asked to be removed from the call list. Yet this morning at 6:15 am I get a call. I live in Seattle, so I'm on a different time zone. I'm not a customer of duke but it's definitely making me a more appreciative customer of Puget Sound Energy because they don't call me at the incessant rates as Duke. YOU CANT EVEN GET WHO YOUR CUSTOMERS ARE RIGHT! Can't imagine the state of billing and customer service. Seriously, take me off your stupid list. read more

Worse Utilities Company I've ever had the pleasure of dealing with. They never admit fault even though you have proof , their customer service is the worst I've ever dealt with except for sprint. One day I got a call from them saying that my meter is broke and even though I've been paying my bill they said that my meter had broke for 4 or 5 months . Gave me some lame excuse that I was only paying Administration fees. Back then in my bill 5 months and gave me an astronomical bill on top of it. Then there was a problem with their system during a storm and it rejected my payment. Even though I had proof that the problem was on their end not mine, they've restricted my account for almost a year and a half and refused to fix it. Every time I talk to somebody they talk in circles. They can't even explain to me why this is still happening. They don't answer my questions. Hands down second worst customer service I've ever dealt with. I'm to the point where I will not even move into an area that uses Duke energy. read more

While I am very thankful to have power...I need this company to be appreciative of me as a customer. Customer service hasn't been the best ever! But the employees in the trucks are heroes. The fixed a power outage we has in very little time. While customer service acted like they knew nothing about it. read more

I have owned my 103 year old two family residence for 23 years and my downstairs tennant discovered a noticable odor of natural gas this afternoon. He notified me and I immediately contacted Duke emergency services. I informed the operator what the situation was with my tennant's and their newborn baby. She was very helpful and told us the necessary steps to take for safety. I was told a representative would be there within the hour. We vacated the premises and a repairmen arrived within 10 minutes. He detected a slight leak near the gas meter in the basement after thoroughly checking all the connections in the basement. He repaired the leak and assured us that we were safe to re-enter the apartments. I could not be more impressed with the response time and repairs by the Duke team. I particularly want to thank Zach (the repairmen) for making the process quick and worry free. Thank you Duke Energy! read more

Duke Energy is awful. They sent me a utility bill for a house I haven't owned for TWO YEARS. They told me I needed to contact the current owner of the home and tell them to switch the service into their name. ARE YOU FREAKIN KIDDING ME? SINCE WHEN IS IT A CUSTOMER'S RESPONSIBILITY TO CONTACT ANOTHER CUSTOMER ON DUKE'S BEHALF. I have talked to two customer service agent's who don't care and tell me to pay the bill. IT ISN'T MY BILL TO PAY!! When I told her to bill the person who has been paying the bills for the last two years they said they could not do that. AGAIN, ARE YOU FREAKIN KIDDING ME? If you don't have to use Duke Energy DON'T. THIS IS A NIGHTMARE. read more