Cory and his team are all wonderful. Scheduling service is a breeze, and they even send reminders…read moreout for our yearly reverse osmosis filter changes. Salt delivery is quick and efficient, and for us, so worth the money to have them do it. I highly recommend Tri-State for your water softening needs!

Had a sprinkler company when we bought our house. When they were bought out the service went down…read more Found Tri-State and they have been wonderful. Proactive, communication is great and haven't had to call to set up an appt as they do it timely. Have had two great service techs out and both outstanding. Luke today spoke to me so I could understand and made suggestions without spending a lot of money and using a lot of water. I may be a bit of a nature girl. May be using one of their other services for lighting next year

Absolutely fantastic customer service. Just moved to the area and have never experienced the hard…read morewater levels like up here. Called in the morning and they sent someone out same day to check the old system that was broken in the house and test my water and give me options. They didn't charge me for the service call to check the old unit as it wasn't repairable. They came back next day to install and were quick and efficient. 7 year warranty on all parts, service, labor. Their prompt turn around time, can do attitudes and customer service are something you don't see much in companies anymore. I will definitely be using them for all my future needs!

They also have a location in Tipp City. (Not sure why Yelp only shows the Urbana location.)…read moreI have used them for: Water testing, Water softener, Hot water heater, Well advice, etc... They take pride in EVERY job that they do! I WILL use them again.

Maybe being generous with a 2-star as an average: 4 stars for local office, 0 stars for…read more"management". Our church used them -- because of our office hours at the time, we had trouble syncing up with deliveries so we decided to drop our service and returned our empties in December 2024. Still no refund. If it were one bottle, I'd give up, but it's $108. Multiple calls to various numbers and one visit in person. Always told, we'll tell "management" and it should be about a week or so and we're at nearly 11 months.

After five years of service and you not getting quality service or the consistent service having…read moregood customer service, I decided to part ways I guess I am very slow seeing the bad in comfort often times they would not deliver water if they did they would not pick up the empty so am done

These guys do a really great job. I have installed three or four systems over the years. All…read moreexcellent. Have saved thousands of dollars on having to buy bottled water. 236 chemicals in Columbus water that are basically illuminated with this process. And very inexpensive

From the owner: Providing safe, clean water for your entire family ​ Celebrating over 30 years in business and…read morecurrently in over 31 states

Hired them to service my RO system. My water did not taste right after, so after a few months I had…read moreanother professional come out who discovered the wrong filter was installed. So I had to pay the new guy to do the job correctly after already paying McCarty. I called McCarty to inform them and they acknowledged they put in the wrong filter and thanked me for letting them know. That was it... nothing else offered.

I was in a family business for 26 years. So I know a lot of contractors, and I told them, I was…read morehaving a problem with my well and they said, call McCarty pump. When I called the company they got right back with me. Send out 2 technicians took care of the problem. Fair price highly recommend.

Pure H2O was the best decision I have made for my new Home. Everything works as promised and it has…read moredone wonders for my wife and daughters skin and hair.

This place has been an absolute nightmare from the moment we signed up. The initial installer told…read moreus from the get go that we did not have a good setup for this service but said he could make it work and drilled a hole in our wall to make it work. After putting it next to our washer and dryer, up against the wall and a terrible installation, it leaked all over and has ruined the dry wall and other parts of the home on top of causing the last two water bills to increase 300% of what we were paying before installation. When we had a tech come out to check and "fix" the problem, he told us he took a bunch of pictures and attached them to the service report and that PureH2O would send a certified contractor out to estimate the cost of repairs and get it done for us. All we wanted was for them to take the system back because we hadn't made a payment on the system as of that time. We were told "do not wait for the company to call you, stay on them and they will take care of it". They claim to have fixed the leak so we started the process to get the home fixed. (We wanted out of the whole entire process but they told us there was only a 3 day return policy which makes no sense because we didn't know the extent of the damage and leak until we received our first water bill at $160 for the month. Upon discussing the options with them they continually told us "we will make this right". Since that conversation, a service manager came out and tried to tell us all of the ways we needed to cut into our air ducts or wall to provide a new space to put the system. When we refused to adjust the integrity of our house they said the system could stay where it is and we shouldn't have any more problems with it. After speaking to another person this morning, they told us that all of the things we said happened didn't happen and that the people who serviced our system did not take pictures and told them there was no damage to the home. (We have pictures and video and both service techs stated they took pictures and saw the damage as well). They also stated the original installer put in the report that there was no dryer or washer when they installed the system which was a complete lie that we have proof of. Long story short, this company sucks and I would not recommend. They will lie to you, try to turn the blame on you, and not honor anything that they tell you they will do to "make it right". Part of my short term goals in my life now is to make sure no one else falls victim to this criminal company. Do not do business with this company, you will regret it.

A real human answers the phone. Less expensive than the larger companies in town. Service rep is…read morequalified, responsible, and reliable. Have used them several years.

Good product, but customer service is terrible and manipulative. You can definitely find another…read morecompany to do the same work without all the extra fees and crappy management.

This company doesn't want your money. Save yourself some aggravation and go somewhere else…read more I began calling a month ago. I have yet to receive a single return call. I've tried reaching their sales department each time, left messages, left voicemails, everything. Not one return message in all that time. Probably about 15 calls in total, leaving 5 detailed messages. Avoid this place.

They have missed 2 deliveries of salt. So we have no salt for our softener unit…read more I have called 7 times. Delivery goes straight to voicemail. Their recording is so annoying and very hard to listen to. All in I give them an F!