**The short version**: The caliber of service that Rain Brothers provided our organization exceeded our every expectation. More than a contractor, they were a true partner and collaborator in making our ambitious stormwater-management goals a reality. It's not an exaggeration to say that we cannot recommend Rain Brothers' services and expertise more highly. **What Rain Brothers did for us**: (Our small nonprofit is located on a 1.79-acre, five-building property in inner-city Cleveland.) -- 22,000 gallons of underground stormwater storage captured from the enormous roof space of two buildings -- Two 500-gallon above-ground steel culvert stormwater tanks -- Automated subsurface irrigation system (using captured stormwater) of permeable grass pavers (installed separately) in one or our two parking lots -- Three pressurized hydrants located around the property to access the captured stormwater (for irrigation and other projects) -- Custom-designed "smart" (in the 'internet-of-things' sense) dewatering system to prepare room in the stormwater cisterns prior to a storm event, which utilizes onsite rain detectors, electronic tank sensors, and automated pumps -- Continual logging of cistern data to a cloud-storage database, so that we can measure our environmental impact over time as well as visualize our tank levels in real time **The longer version**: We are a small nonprofit (clevelandfmc.org) located in Cleveland's inner city. Our 1.79-acre property is loaded with impermeable surfaces (roofs, asphalt, concrete, etc.). Needing more water to irrigate our community gardens and onsite fruit trees, while also desiring to be better stewards of our Great Lake and rivers, we reached out to Rain Brothers with a *very* speculative plan for stormwater capture and management. From the very first phone call, Jonathan and his team were beyond generous with their time in walking us through the possibilities and design options. It's important to note that, because our property dates back to the turn of the century, the facility drawings and designs we did have were outdated and/or incomplete (which makes for all kinds of challenges when, for example, one needs to know the precise location at which a sanitary line and a stormwater line combine!). In spite of this, Rain Brothers knew the right questions to ask, and where to start looking when an answer wasn't immediately clear. From the very start, they were enthusiastic not only about the proposed project, but also the way it connects to our organization's larger mission and values. Before we had spent a penny, we knew that we had gained a partner. Securing funding for our project took three times the amount of time that we anticipated. Throughout the process, Rain Brothers remained patient and enthusiastic, providing critical documentation and designs which were instrumental in convincing our funders of the efficacy of the proposal. When the time finally came to break ground, they were timely, friendly, professional, adaptive, and efficient. During the installation process, we were confronted with a number of unexpected challenges (e.g. storm lines identified in historic drawings/blueprints which didn't actually exist, third-party tech we expected to use which was no longer manufactured, etc.), but Rain Brothers found a way to overcome them all, *without* swelling the budget! And, like most nonprofits, we have to give an account for every dollar we spend, so this resourcefulness just blew us away! One particularly notable instance is the way that Jonathan custom-designed our "smart" dewatering and data-logging system using *better* tools which cost *less* than what we originally proposed! For this and loads of other reasons, our staff continues to brag about Rain Brothers to our nonprofit partners, friends, and whomever else will listen. In the very best sense, our experience with Rain Brothers is rare among contractors. We now consider them partners and friends, and we truly look forward to the opportunity to work with them again in the future! read more