Absolutely horrible service. They don't renew contracts automatically, which most companies do - I…read morewas unaware that they didnt! So if you're not paying attention they will call you when it's at 4% in the middle of winter. I didnt set up the account, not sure why they called me and not my husband. I dont get service in my office so i didnt receive the message until after closing hours. So we were hit with an ridiculous after hours fee. They have horrible customer service reps on the phone. However, we called around other companies and discovered they are at comparable prices or lower. Not to mention they assume that you will need heat in the upcoming winter so there is no need to renew your contracts, so no surprise fees or lack of services. The customer service representative on the phone which was a female was absolutely awful and unprofessional. We were charged an outrageous fee and then she threatened to come and take our propane tank within a few days if we didn't pay it off. Initally we were told we had to the end of January to pay it off, but they came out 2 days after Christmas to lock our tank in the middle of winter if we didn't pay it in full. This is absolutely unacceptable and unprofessional. I would not recommend this company to anyone. We have already talked to other companies and once our tank is at 0% and we've used the remaining propane that we've already purchased. We will have this tank removed and swapped out with a more professional and reliable company. One that doesnt hide behind a desk and wait to ambush you with fees. The driver was amazing though, I will say that.

Amazing company! We request deliveries more frequently because we have a propane generator for…read moreemergencies...and we have been out of electric for up to 9 days before. Buckeye is the only company who will do this without extra fees. I have recommended them to friends, family, and neighbors. All have had great experiences and great pricing. Now we do always pay our bill on time. If you do that, you too will have a great relationship with the company.

Not Happy at all with Buckeye Propane. We try every year to fill up our small tank we use for a gas…read moreFP. It was my understanding that if we fill up every year, the rental fee will be waved. Received a bill from Them for 68.00? I called to find out what the bill was for and was told that was the rental fee. Total BS and I told the lady I wasn't very happy and she didn't seem to care. I told her I will be shopping for another provider and she immediately asked if I wanted to schedule a pickup. I assured her that I would let her know. Again she didn't seem to care about how the customers feel's about petty charges. Nicole and dime.. When I find another service, I will make sure they will know why I left and will also let my friends and family know not to deal with them. They really could care less about you as a customer..

Quick service, affordable, convenient location and friendly people! I've gone there for 20 years…read moreand will keep going there!

The best! These guys actually FILL your tank. Super easy. Just drive up. Fill up and your on your…read moreway.

Amazing customer service. Quick in and out. Great place for propane tank refills and you get a…read morecard that gets punched every time you get a fill up and after 5 fills you get a free fill on one.

We had a propane emergency and no where else could help and we had a regulator and a line for a tri…read morepod heater from 20 years ago it had an adjuster on it that we were not able to find parts for and the gentleman from Thomas gas was able to fabricate the line back into working conditio! we are so very thankful and recommend them 1000x!

I called to let them know I was going to OSU for cancer surgery not to deliver anymore till I let…read morethem know. While I was gone, they delivered anyhow which I had no problem really if I lived. I get home and have late fees after late fees. I called hem and basically, they said sorry about your luck. Well, I all going to sell my house at some point and the tank will stay here. Sorry about your luck. If I could give them minus 1000 stars I would. I have ALWAYS paid my bills on time but if I'm not here than that isn't possible.

Prices are much, much higher than others in NW Ohio. We left Earhart/Superior propane opting for a…read morecompany with 10$ year rental fee and propane 35 cents less per gallon. We have had nothing but excellent servicefrom new company. Feel foolish for having stayed with a rip off company for so long. I suggest you look around, you can do better!

Don't bother with this place. I called and spoke to someone to confirm they had what I wanted. "…read moreyup looking right at it" he says. I drive 30 min to get there on my lunch break to be told they don't have any. All I got was a "sorry about that"

We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

In all honesty, their customer service is all over the place…read more One person will be great, while the guy filling your tank is not. Prices are quite high, considering. And I don't like being played like an idiot -- Same price to fill a 30cu.ft tank as a 45 cu.ft. tank -- wonder what a 90 cu ft tank would cost? Guy said it is labor you're paying for? What? One guy would rather be on Mars while helping you, and then again you may get a great guy who actually understand your needs and is there to really help, then it's just pricing that is suspect. I'm 62 and was not born yesterday, and the guy will try to BS you? What the hell? All in all, I wish there was another alternative who could fill my 30 cu ft. tank. I own it and don't need a swap out, just a fill. Use either hydrogen or helium.

I had to exchange my tanks Brian helped me he made the process easy with great costumer service.read more