Absolutely horrible service. They don't renew contracts automatically, which most companies do - I was unaware that they didnt! So if you're not paying attention they will call you when it's at 4% in the middle of winter. I didnt set up the account, not sure why they called me and not my husband. I dont get service in my office so i didnt receive the message until after closing hours. So we were hit with an ridiculous after hours fee. They have horrible customer service reps on the phone. However, we called around other companies and discovered they are at comparable prices or lower. Not to mention they assume that you will need heat in the upcoming winter so there is no need to renew your contracts, so no surprise fees or lack of services. The customer service representative on the phone which was a female was absolutely awful and unprofessional. We were charged an outrageous fee and then she threatened to come and take our propane tank within a few days if we didn't pay it off. Initally we were told we had to the end of January to pay it off, but they came out 2 days after Christmas to lock our tank in the middle of winter if we didn't pay it in full. This is absolutely unacceptable and unprofessional. I would not recommend this company to anyone. We have already talked to other companies and once our tank is at 0% and we've used the remaining propane that we've already purchased. We will have this tank removed and swapped out with a more professional and reliable company. One that doesnt hide behind a desk and wait to ambush you with fees. The driver was amazing though, I will say that. read more
