We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

I had been trying to fix my snowblower for about a year. I am no mechanic so I had no luck. Once…read moreShawn showed up, it was running in 15 minutes. Now I am waiting for the first snowfall, so I can play with my fixed snowblower.

Extremely unprofessional and disappointing experience…read more I reached out to this technician for a simple job, but before even completing any work, they made a number of false assumptions--claiming we pay poorly, comparing us to overseas home warranty companies, and refusing to follow basic communication procedures. They also took offense to being asked not to discuss job details directly with tenants, which is standard in property management. Instead of discussing the actual job or offering a professional response, they sent a long, disrespectful message full of assumptions and accusations. This attitude reflects a clear lack of experience in working with vendors, property managers, or structured workflows. If you're looking for someone reliable, communicative, and focused on the work--not drama--I'd suggest looking elsewhere.

after taking my lawn mower to them i had to take it to a real lawn mower shop to get it repaired,…read morelost use of my mower for three weeks, had to pay a neighbor to cut my lawn. Sess put the wrong parts on my mower, would only refund me the cost of parts he put on but not the labor. Very rude person also. said i brought him a piece of junk to work on.

I asked to leave my mower for repair while I was gone for 2 weeks. I was told that they could not…read morekeep it that long. I said that if I waited until I got back, the season would be upon us, they would be busy, I would have a long wait, and the lawn would be out of control. They refused. We I got back I called and was told there would be a 2 week delay as they were busy. Surprise, surprise. They could keep my mower for 2 weeks when they were busy and it was waiting to be repaired, but not 2 weeks when they were not busy and a portion of that time was after the repair. It would have been a good thing for Them and Me if they had repaired my mower in my absence, before the busy season.

I have an older Craftsman rider. This thing has ALWAYS been hard to start. My wife found Batavia…read moreSmall Engine and thought we would give them a shot. Noah was very upfront about charges and processes. He was in constant contact through the procedure and the quoted price was the actual price. The mower fired up on the first try and runs the best since I have had it. I am very pleased with their service. Thanks BSE!

From the owner: We offer top-notch outdoor equipment maintenance and repair at competitive rates. Our services…read morestart at just $80 per hour, and we also provide convenient pick up and delivery for $40. From lawnmowers to snowblowers, we've got your back! Schedule your service today and get your gear ready for action!

DNT has worked on my mower in the past 2022 however problem was not fixed. Tom picked up my mower…read morein February 2023 still has it in October. 7 months. I stopped by to ask about the 7 months he's had my mower he became fierce. He told me to take my effin mower and get off the Effin property. If you read this be careful you decide. I have got the police involved and I am filing a small claims. 10/4/23

I wanted to update on my mower tune up. They did a great job on my mower but came back $30.00…read morehigher than the original quote but they did a great job and still going to give them a 5 star rating. I will definitely tell my friends about this place. Also I really like how they have a professional truck and trailer for the mower. It shows that a business is proud of their work enough to put their name on their vehicles. Don't trust anyone who won't put their name on their trucks. I will use them again.

FANTASTIC SERVICE! I dropped my Lawnmower off to have my starter cord replaced and a tuneup. It was…read moreready the same day. Fast return. End of season is a great time to give your mower some love. Mr Lowe is very Knowledgeable he went through everything he was going to do. Then when I picked it up he showed me exactly what he did. My Mower looks brand new. Very reasonably priced. I always like to Support small Local Business! They are the backbone of our city. Plus it is a beautiful drive this fall.

Mr. Lowe is a man that is very proud of his work. He is knowledgeable, fair and honest. I highly…read morerecommend him for any small engine repair or lawn mower repair.

I called to get a price on a riding mower starter. The rep on the phone gave the price for the new…read morestarter. When I arrived, she put the starter on the counter but it wasn't in a box so I asked her if it was new and she said yes. She said they keep the starters in a tube. The started had some wear on the gear and a little grime on the starter. Since I was persistent, she showed the starter to the owner who said it was used and said he'd sell it to me for $50. I told him I wanted a new starter and was told it was new over the phone. I didn't buy the used starter as I didn't know the condition of it. Secondly, I asked the owner if he had a used deck for my garden tractor. He said he had one but wanted to know how much I would pay for a $1000 deck. Was messing with me but I thought he was trying to convince me or condition me for a lesser but still outrageous price. He said he had a used deck for $500 which I thought was being greedy. He then took me to a large amount of mowing decks that have been out in the weather for years. He showed me one and told me $300. May have not been a bad price if it wasn't exposed to years of weather. Seems like the owner is a greedy person that would rather let the parts rust to hell before moving them at a reasonable price. I wasted money on gas and 1 and a half hours of my time. I tried to patronize this nearby business and was willing to pay approximately 20% more than an online parts supplier. I then bought the part online. I will never go to Paul's Oudoor Equipment for anything. It was a disgusting experience.

If I could give Paul six stars I would! He removed the lawn tractor deck and discovered the frame…read morewas bent and cracked. Other dealers would have ignored this or declared it nonrepairable. Paul expertly solved the problem by straightening the frame and skillfully welding on a strengthening plate. He also saw the front left wheel bushing was falling off, so he repaired that. Those were in addition to changing oil, oil & air filters, spark plugs, and other items, at a good price and within a week. Paul's Outdoor Power Equipment has earned a lifetime customer - Thank You, Paul!

I purchased an Exmark mower from the Middletown, Ohio store. During hot weather it had a problem:…read morewhen the parking brake was set, the engine would shut off and would not restart until the mower cooled down. I returned it while it was still under warranty. I was told the problem was caused by spring tension and would correct itself over time. It did not. I can find no indication that this is a recognized characteristic of the mower, and the explanation makes even less sense now than it did then. Because the failure is temperature-related, it should not have been particularly difficult to investigate. A heat gun could have been used to selectively warm suspected electrical and safety-interlock components until the failure was reproduced, allowing the defective component or circuit to be isolated. I believe they were unable or unwilling to properly diagnose the mower and gave me an explanation simply to get me to accept it back without repairing it. Had they honestly told me they couldn't reproduce the problem, I could have continued pursuing it while the mower was still under warranty. When it became clear that their original explanation was incorrect, I returned. By then the warranty had expired, and they refused to repair it under warranty. That is unacceptable. A customer should not lose warranty coverage on a defect reported during the warranty period because the dealer failed to properly diagnose it. I strongly recommend dealing with a dealer that takes warranty complaints seriously and is candid when it cannot reproduce a problem. Corporate management should review how this was handled. I intend to file a formal complaint after giving the dealership an opportunity to respond.

Would NOT recommend the service department. Sent 3 mowers there for winter service and received…read morethem back with blades not sharpened well, zero turn not greased, and air filter dirty. On top of this, I was told my walk behind would not stay running and needed a new carb. I had no issues with it and decided to wait on that....glad I did as I have had no issues with it running at all. The other walk behind broke 2 pulleys and a belt the first time Inused it so obviously it had not been went over well. Obviously service is not their thing!! Lesson, albeit expensive, learned.

Wagner repairs and services all my small engine equipment; lawn mowers and snowthrowers. They are…read moreprofessional and friendly; their quality of service is excellent.

On may 19th,2017 I came in at 8:00 am when they opened for the day and told the salesman[Terry…read moreWagoner] I was interested in a new Toro self-propelled lawn mower. He proceeded to show them to me. I bought the all-wheel drive model. Then I saw the Stihl trimmers and he showed them to me. I decided on the FS-56-RC. I was really impressed with how Mr. Wagoner took the time to explain to me exactly how to start and both the mower and trimmer. I have had had the mower and trimmer for 3 months and both of them start very easy and are the best I have ever had. I highly recommend Wagoner Power Equipment.