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    Batavia Small Engine

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - Batavia Small Engine

    Outdoor power equipment services

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    1 year ago

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    Neighborhood Lawnmower Repair - Cub Cadet riding lawn mower

    Neighborhood Lawnmower Repair

    (18 reviews)

    Madisonville

    We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

    My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

    Paul's Outdoor Equipment

    Paul's Outdoor Equipment

    (8 reviews)

    If I could give Paul six stars I would! He removed the lawn tractor deck and discovered the frame…read morewas bent and cracked. Other dealers would have ignored this or declared it nonrepairable. Paul expertly solved the problem by straightening the frame and skillfully welding on a strengthening plate. He also saw the front left wheel bushing was falling off, so he repaired that. Those were in addition to changing oil, oil & air filters, spark plugs, and other items, at a good price and within a week. Paul's Outdoor Power Equipment has earned a lifetime customer - Thank You, Paul!

    This has been a HORRIBLE experience all around. Not sure who is running this place or if anyone is…read morerunning this place. I had my mower picked up mid June for service. I knew it was bad but didn't know how bad. I received a phone call that they had picked up my mower AND my weedeater. Never authorized them to take the weedeater, told them to go ahead and service it, why not. I received a phone over a WEEK later finally telling me what was wrong with the mower. Engine wasn't running right. Needs a new (used) engine. Fine. Just under $1200 was what we were told. 2 weeks go by NO COMMUNICATION. I call them. They tell me they are waiting on a part from eBay, fine. They FINALLY call me a week later. New bill, $1400 before taxes!!! What?! How'd we jump $200 dollars and WHO authorized the additional cost? They "graciously" took the price down to $1,387 with tax. Fine. When can you deliver? Next week. Fine. A week goes by SILENCE! I call back this past Tuesday, I was told delivery that day or Wednesday. Thursday my wife calls. No answer and the machine says DON'T LEAVE A MESSAGE! I call today. The lady who answered told me Paul called me! Nope. No calls. No texts. NOTHING. She reiterates HE DID CALL. No ma'am, he didn't. I tell her exactly what I was told and she proceeds to say "well, I don't know the conversation ". I just told you the conversation!!! She then proceeds to tell me that if I want to come get it that she will "refund" half the pickup and delivery. IF I HAD A WAY TO DO THAT, DON'T YOU THINK I WOULD?! She proceeded to argue with me for a solid 5 minutes after leaving me on hold for 10 mins! No apology, just excuses. I told her I would be leaving a review and she rebuttals "we will leave one too". I will never use this company again. I will go back to using BOONE's outdoor equipment on Diamond Mill, and I would suggest you do too! I left there because of the wait times. I don't think I EVER waited nearly 6 weeks! What a disaster. Today is 7/27/2024. I will add to this post with an update. As a side note: we have 4 acres and it has cost $250 each week to get the lawn mowed. If you want to use Boone's power equipment give them a call at 937-854-2396

    Batavia Small Engine - outdoorpowerequipmentservices - Updated May 2026

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