Bleh! Boo! No thank you, sir!
I guess my husband and I are the only people who've ever had a bad experience here, or at least the only folks on Yelp to admit it? Wait - it wasn't just a bad experience - it was horrible. It was so bad my husband and I got into a huge fight afterwards because we were so cranky.
Making a reservation was easy for a weekend evening over Memorial Day weekend. The night of, we decided we wanted to head over early so we called to see if we could come in earlier. We called the restaurant several times over the course of about half an hour...and it just rang and rang and rang. Finally we just gave up and drove over.
When we walked in, no one greeted us. The servers were mad-dashing in and out of the kitchen, the phone was ringing off the hook, and we were completely ignored for five minutes after we arrived. It's not like folks couldn't see us - the hostess stand is between the kitchen and the dining room.
Finally, the hostess (owner?) saw us and brusquely asked us if we needed help. Um, yeah. Reservation for two. We're early. I might add the place was PACKED...and LOUD. There was an incredibly large (~ 20 people) party in the back of the restaurant, which I thought was odd since the place isn't that big. That group definitely took over the place.
Well, guess where we were seated? It was like a bad game of Diner Dash. You don't EVER sit the couple next to the party of 20. EVER. Oh wait, you do if there's no place else to put them. Sigh. If I knew then what I know now...
When we were seated we were given our menus, and then left to our own devices for about twenty minutes. I'm not kidding. We did get water, but no one came by to say hello or ask if we wanted a drink...and I noticed that other tables around us seemed devoid of any food. Not good.
Finally our waitress came over and we placed our orders. My husband ordered the short ribs, and I ordered the duck cassoulet. I'd read here on Yelp (and the menu) that we had our choice of a couple of soups but we weren't asked what we wanted. As quickly as she showed up, she was gone.
After about a half-hour we got our salads. They were dropped off...no explanation of what they were...nothing. It was a couple pieces of endive with some goat cheese, walnuts, pear tomatoes, and a nice vinaigrette. It was actually pretty good...I think I was just turned off by the DIY aspect of deciphering what it was. For the record, it was impossible to flag down a server. There were only three and they were covering about 15 tables...including the behemoth party next to us.
The soup...again, I have no idea what it was but it tasted like mushrooms, was also good. It was dumped off at our table with no explanation...but it was nice to see that as we were getting our soup, so were the people around us who had clearly been there longer than us.
My husband liked his short ribs entree but didn't think it was anything exceptional. Unfortunately, my duck was dry and underseasoned, and the cassoulet was too salty. The cassoulet also came in this huge crock - it was enough for probably three people.
I felt bad for the party of four older folks behind us, who were there for a birthday...the restaurant "lost" their dessert order. That prompted us to take a pass on dessert. Besides, at that point we just wanted to get the hell out.
At one point our server did manage to see how annoyed we were (was hard for us to talk given the noise level), and told us that the large party showed up 45 minutes late and that totally threw everything in the place off. Wow. Bummer, but not my problem.
Why didn't we leave, when things were obviously going so wrong? It was one of only a couple "romantic" dinners we had during the trip, and I didn't want to ruin it for my husband...and vice-versa. After a lengthy "discussion" afterwards, we both will speak up more vehemently rather than suffer through a crappy meal and crappy service.
I think what disappointed me the most about Subterra's service that night and total mishandling of all of the diners was the complete lack of acknowledgement about what was going on. I guess if you just pretend like you don't notice food is coming out at a snail's pace and orders are being lost, then your customers won't either.
Out of all the places in Newberg, this dud was my choice.
The whole "white tablecloth" cache just kills me. I can put a white tablecloth on my dining room table...if I serve Chef Boyardee Ravioli though straight from the can, the presence of a tablecloth doesn't make it fine dining.
This place gets two stars because the salad and soup were good...but if that's all we wanted, we could've gone to Sizzler. Are Sizzlers still around? read more