I was hopeful to have a positive experience with Markus Zaugg & Studio Europa as I had a strong referral for their services. Unfortunately, I had to deal with unprofessional behavior, no responses to emails, poor customer service and poor decision making. This led to loss of trust in Markus and Studio Europa.
One of Markus' employees - Corrado Tona - made numerous poor professional decisions. Those decisions reflect not only the employee - but the employer who hired that person. Corrado attempted to switch out a pot filler without shutting off the water main to the house! It was a terrible lack of judgment. That led to a flooding of the kitchen and numerous damage to cabinets, etc. This experience not only inconvenienced my family, but also created more stress and anxiety. We had no kitchen & blowers/vacuum dryers were creating noise for numerous days.
I was also charged for hotel rooms, set-up time, meals and mileage/driving hours. I had never heard of being charged those fees, but given that I was referred to Markus by a trusted person - I was willing to handle the extra cost. That turned out to be a nightmare as Corrado was gone for 3-4 hours one day (doing some work at another job I presume) and yet I was charged the full amount for all of the aforementioned fees. Corrado did not even communicate with me that he was leaving for another job! He simply disappeared and I had no idea where he was. I requested that I pay a percentage of those fees based on the number of hours worked at the 2 job sites, but Markus required that I pay 100% of the fees. Additionally, the hours logged at my house did not line up with the hours that Corrado was actually at my house. The lack of honesty is absolutely the worst. I brought up these issues to Markus and he simply ignored my concerns. I will absolutely pay what is owed for service, but I draw the line with dishonest logging of hours. I attempted to find a resolution, but Markus refused to answer my emails.
Corrado also made a huge error in ordering the glass backsplash & because of that, he had to return for yet ANOTHER day of labor! Of course, this meant that I had to pay for an additional day of hotel, set-up time, meals, mileage/driving fees. Markus should not have charged me for that final day of work given that Corrado returned only because HE made the error! It is infuriating that a worker can make a mistake & it costs the client even more money because of that mistake.
Markus or Corrado should have eaten the cost of Corrado needing to return to my house for yet another day.
Additionally, Corrado attempted to fix my motorized cabinets. He spent numerous hours on the cabinets and after paying hundreds of dollars in labor & parts, the cabinets actually work worse than before! Again, I requested that Markus stand behind his employee's work and ensure the cabinets are working (or refund the labor which made it worse), but again - he ignored my emails and still forced me to pay for the labor. (Labor which made my cabinets worse!)
Markus also ordered tabletops for my kitchen. The tabletops developed cracks & I inquired about a warranty. I soon learned that Markus ordered the wrong tabletops - not the Matte Laminate ones which are more durable and can withstand some moisture. Markus ordered regular glososy cabinet panels which are not able to withstand ANY moisture! Why would someone order a tabletop in a KITCHEN that cannot take any moisture! I had hoped that Markus would at least some responsibility for his incorrect ordering, but no - he yet again ignores my emails and continues to be unprofessional.
I am writing this review to hopefully save a future client from dealing with this unprofessional business. It is really a disgrace that people work hard for their money & expect to receive a service - but instead end up dealing with people who have no regard for the customer. If asked, I would recommend steering clear of Studio Europa & Markus Zaugg. If I'm able to spare one family the nightmare of dealing with this company - then this review is worth it. read more