I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

I had a great experience shopping with my elderly mom for shoes. Mother has foot problems as well…read moreas Alzheimer's, and has a lot of trouble with her motor skills and communication. Our salesperson, Jody, was very accommodating with our special needs. She and other staff were professional and compassionate. Thank you for all your help!

Not as much selection as DSW, but the store is still a decent size and carries good comfort brands…read morelike b.o.c., Dr. Scholl's, Clarks, and more. They have my favorite brand of sandals too (Italian Shoemakers). They also have nice sales like Buy One Get One Half Off! Even during a big sale (and at a time when a billion parents were in the store for back to school shoe shopping) the place was still quite organized! Worth checking out for your shoe needs!

Play it Again Sports is a resale shop of sports equipment from practically all sports. They sell…read morelightly used items at a fraction of the cost of what you would pay for the items new at a brand retail store! I needed 10 pound kettle bells and they had them. It's great getting items here if you're trying a new sport and need the equipment but are not sure you're going to stick with it. They have a huge inventory especially golf clubs and woods. Service is friendly and they are very helpful. They are located within the strip mall next to Jewel Grocery store. You can call and ask if they have what you need and how much inventory they have of an item.

The staff there are absolutely amazing annd always super friendly and ready to lend a hand. I…read morerecently needed to get new grips for my kids' baseball bats, and they were incredibly helpful with the replacements they've got a great selection of used exercise equipment,hockey and any other sports you can think of and new baseball gear. It's awesome to have a local shop like this and let's keep supporting them! They really go the extra mile.

We were sent out to Dick Pond by our son's track and field coaches for jumping and sprinting shoes…read more It was well worth the drive for the exceptional level of customer service and top shoe recommendations from Rob, the assistant manager. Not only did he ask all the right questions to figure out which shoes would enhance my son's jumps, but also offered tips and guidance as well. We are very satisfied customers and will be back!

Stopped in Here last week " just" to grab a pair of compression socks for my 16 year old son. I…read moreended up with a pair of Brooks ( oops)! I have to say my experience dealing with Mitch was the Best customer service I have received on a long time. Mitch is super informative, nice, professional and passionate about helping others. I asked for a massage therapist referral and he introduced me to the Thera Gun. Although I did not buy it on this visit ( New Year's resolution = spend less) I will definitely be back to treat the family in the near future. Do urself a favor and go see Mitch for all ur running needs!

Replaced a blown out tire tube in less than 10 min. The other shop (Midwest Cyclery) wasn't going…read moreto get our bike back to us until the end of the day. Reasonable price for super speedy service. Large bike selection in the shop, too. Thanks Chris!

I went there yesterday 6/20/26 to get work done on my bike. I had a horrible experience. I brought…read morein an expensive Felt bike to get it tuned up and to change the tube in my tire. The guy at service counter wanted to overcharge me $450. He also lied about what needed to be fixed and was very condescending. He told me the chain, seat, handles, ties, tube all needed to be replaced, plus all the service. So on a hunch, I asked him how much he would pay for my carbonfiber bike. (It's 10 years old, but I bought it for $2,000). Guy told me he'd pay $70. I knew this shop was suspect and then that cinced it. I told him absolutely not. That anyone who knows anything (and I'm not a bike expert) wouldn't pay $70 for a bike that was purchased for $2,000. He kept telling me "that's what my owner would pay" as other employees shook their head in agreement with me. I ended up taking it else where. When I got it fixed, I asked the guy what needed to be done, as a I suspected, I just needed grease and the tube replaced, nothing else. My tires weren't rotten. The guy put baby powder on my bike seat, everything else was fine. I also asked him how much my bike was worth. He told me $400+. This place is terrible and frankly taking advantage of people. My suggestion: Go to the guy in Naperville who is retired and genuine. I found him off other reviews in Yelp. Artisanbiccyle.com He's by appointment only. But charges $60 for what this place tried charging $450. He fixed everything in less than an hour -- which Spokes told me would take a week to fix. Not okay. They are taking advantage of people since so many bike shops have closed.

Just wanted to report on an awesome experience I had here in this store because of an employee by…read morethe name of Michael from the footwear department on the second floor! I had been looking around at different stores for a particular product when I came into this store I was trying to locate this said product and couldn't find not one associate on the sales floor as I walked around no one was around to help me & then I walked over to the footwear department at the suggestion of another customer like myself because they noticed Michael there and Michael walked me over to the product that wasn't in his area and helped me going above and beyond the call of duty such excellent customer service! Thank you Bass Pro for hiring employees who actually care and work with passion‼ I will visit again because of Michael in footwear, if you ever need anything in footwear look Michael up! God bless this store!

Don't bother buying sunglasses from this place, what a headache, just making up their own rules as…read morethey go, instead of making it an easy process ? Fuck no, tell me how another store found the receipt to this store through their system but they can't find the receipt through their own system, when I bought these glasses I also bought the protection plan, this lady didn't mention I had to call the company to "activate" my plan, so now that's gonna add another day to the whole ordeal of getting a new pair.

Shout-out to the amazing young employees at this store! I loved how they were talking sports and…read moremaking the whole shopping experience fun. They really supported me and helped me while I was looking for a jersey for my son (who's doing a TikTok series and just went through a breakup, so I wanted to cheer him up). I honestly came in planning to buy something simple and budget-friendly, but because of their energy, kindness, and great service, I ended up leaving with one of the best jerseys in the store. Great team, great vibes, and such a clean, well-run store.

WARNING: DO NOT BUY ANYTHING FROM PRO JERSEY SPORTS. THEY WILL TAKE YOUR MONEY AND THEN NOT DELIVER…read moreTHE PRODUCT AND WILL NOT ASSIST YOU WITH YOUR ORDER. You are better off buying from NewEra or Fanatics. I ordered a $57 Chicago Bears hat on December 8, 2025 and it is now December 22, 2025 and my hat is still not here, very poor value for my money. The tracking number indicates that USPS has not even received the hat yet in order to ship it to me. I live in Chicago and the store is in Lombard, Illinois, which is only 20 miles apart. I emailed seeking help and no response from Pro Jersey Sports. WHERE IS MY HAT?? I have now reported this to the Chicago Better Business bureau, and the U.S. FTC because this hat was ordered online and the hat has not arrived and Pro Jersey Sports will not assist me in locating the hat which was ordered two weeks ago. WHERE IS MY HAT??? This is the ONLY response from Pro Jersey Sports and whoever wrote this should be fired as they have not helped me at all. Pro Jersey Sports wrote via live chat, "You chose economy shipping" and that is it, with no other information and I still do not know where my hat is, but Pro Jersey Sports has my money and I still want my Chicago Bears hat. STOP HARRASSING ME!!! YOU HAVE MY MONEY BUT YOU HAVE NOT SENT ME MY HAT!!!! YOU HAVE STOLEN MY MONEY AND I AM FILING A POLICE REPORT AGAINST YOUR SCAM COMPANY!!! You have scammed and stolen from the wrong person. My attorney is on the phone, as I write this, with the Illinois State Attorney's office to file a verbal complaint against Pro Jersey Sports with the Illinois State Attorney. We will be following up with notarized testimony and a written legal complaint against your company for taking my order and my money and then willfully failing to deliver my hat and refusal to assist in locating the hat which was NEVER received by USPS because you NEVER SENT THE HAT TO ME. This is blatant and willful fraud and, with the help of my attorney, I am going to shut down your scam company and report you to the U.S. FTC since this order was placed online.

Top shelf service from Debbie at the store today. Buying my first non-bigbox pair of athletic shoes…read moreshe was really helpful. Started with a machine analyzing my feet. Then I must have have tried on 6-7 different shoes before getting a perfect fit. Not cheap getting out of here but I left happy.

I am an avid runner. Have been for 20 years. I never experience a running injury until recently. I…read moresprained my ankle. It didn't heal at the speed I wanted so the doctor sent me to physical therapy. The therapist there told me I didn't have proper running shoes. And to prevent injury I had to buy my shoes at Dick Pond. And that was the only place she shops for her entire family. I was surprised how adamant she was. Well, of course I went there. Sure enough the sales person was friendly and professional. She knew her business. Measured both feet, watched me walk across the room and so on. She brought out several shoes for me to try and they were all good. The pair I purchased are the best shoes I have ever run in. I am back to running, but not fully yet, and my confidence has been restored with this quality shoe. I will never by running shoes anywhere else again! Great place!