Tried to cancel my membership and get refunded the $329 for the month of August 2024 due to life…read moreevents and won't be able to use their services for the time being. Unfortunately if you don't give them a 31 day notice that you want to cancel, you will have a better chance of getting struck by lightning or winning the lottery than getting your refund. HORRIBLE policy and EVEN WORSE customer service!!! There are situations that YOU SHOULD make exceptions for...that's how you maintain customers and leave an impression of them wanting to come back. Instead they decided to steal $329 of my hard earned money possibly gone and for nothing. That's theft. I don't care how you spin it. Will make sure this review goes everywhere I can post/send it.

I had gone to a wellness expo last month and had won a free stretch with the stretch lab. They…read moreprovided me a water when I got there and then it was about a 15 minutes stretch using PNF. They provided a personalized stretch assistant in each session. Although the available locations are too far of a drive for me to go to on a regular basis, I would highly recommend this place to anyone that lived fairly close!

10000x yes - I would recommend this spot…read more I've tried out StretchLab in several of their pop ups at local gyms/grand openings/fitness festivals and have always felt better when meeting with their flexologists. I took the plunge and started coming to the Frisco location and have worked with Elisa, and I wish I started sooner, It's crazy how much a difference it makes when someone else (who knows exactly what they're doing) stretches you. I have less pain, I sleep better, and I'm incredibly motivated to move more because I feel so good. Elisa is wonderful! Easy to talk to, explains everything in detail, and really knows how to target my trouble spots. Her method is educational and easy to digest, in addition to the fact that she listens to my complaints and even helps with working the 'support' muscles, and in the short time I've worked with her 1:1 it's been such a great time. Highly highly recommend!

So clean, so calm! I loved sitting down with Ana F. and talking to her about my goals and how to…read moreachieve them. After my session with her I felt so good and knowledgeable. Definitely was a workout for my body and mind!

Thieves!! They lured me in with 3 months, but kept charging me. I was unable to make weekly…read moreappointments and they kept charging me monthly. I asked for them to stop and cancel. I had many sessions still credited. They said they could not cancel because I had credits. So they told me they would freeze charges until further notice. I haven't been in 3 weeks and got charged another $289. I called and asked who authorized since I wasn't going back. I wanted my money credited back to my card. They refuse even though the required 3 months have passed a long time ago. Was told that the other manager should have done it, but since she is no longer there they will keep my money. When asked for supervisor I was told they don't give out information but can have someone call me. This is so shady. If they are wrong there is nothing you can do except hope someone calls you back.

Wasn't real happy with how I was talked into not cancelling my membership and to just freeze it but…read morewasn't told that I would have to pay a full month of $169 to unfreeze and then cancel. I am unable to use the 30 min sessions because I don't live nearby anymore. I would have just cancelled to begin with.

Our family went to StretchZone for over two years. They were wonderful. The new owner Jeanna Joger…read moreis a poor manager and less experienced in business and leadership skills. She didn't like the feedback that StretchZone one has her as a stretcher for some time. It takes two weeks to get an appoint. She cancelled 7 appointment and not want to refund my money because she stated that I disparaged the company. I find her to be dishonest and lacks integrity when getting services and a refund. Respectfully, Dr Linda Dunegan

I signed up to try for a month. I had pain not just soreness & complained. Staff attempted to be…read moregentle. After 3 sessions, I tried to cancel, I was told they needed 30 days noticed & they would be charging my CC the next week.

Shout out to Lelle Agh for a wonderful stretch. Looking forward to some more sessions with youread more

Great stretches...but they lock you into a contract without explaining the fine print...was…read moredisappointed thinking 4 credits in 3 months while they locked in for 12 credits of 220$ each month which is very expensive... poor customer service for refusal of cancelling agreements...hence the service provided was sadly not handled by good customer service.... be wary between verbal and written agreements... dint expect a great stretch with such poor management...

Great location, gorgeous facility, and friendly staff. Berlynn walked us through everything and…read moreexplained the flexibility and value that the studio provides - thank you! Looking forward to upgrading our family health and wellness with hotwrox!

Staff is very friendly, and the workout environment is extremely clean…read more Working at UPS the Hot Stretch is extremely restorative!

Eric at the front desk is always helpful and welcoming…read more What I like about OTF is the amazing support from coaches. Been a member for over 6 years and love my experience here. A trial class is all you need to get hooked. Give it a try!

I finally got to try out this class. I am obsessed. The coaches guide you through everything. You…read moredo a little bit of the treadmill (and don't worry, you can power walk - not required to run) and the row machine, and then strength. Nice group setting and those that like a little friendly competition, the heart rate monitor will help show where you are in the workout up on the screens. Loved this workout!

Still going to Club Pilates and still thrilled with their classes!!! At 190 classes taken since Jan…read more2022. Hit 100 a week before 70th birthday!

I've been a member of Orangetheory for over 2 years but with a recurring foot issue I find myself…read morelooking for an alternative to allow myself to stay off of my foot and let it heal (and not be tempted to run). I saw an ad for club pilates and decided to give it a try. Pros: 1. The reformer. I've used this before and I just like it. 2. It's a good variety with TRX, the reformer, even barre work. 3. You don't wear shoes but need grippy socks. They conveniently have a ton for sale and almost everyone in my class had to buy them. BRING GRIPPY SOCKS OR YOU PAY $13 FOR SOCKS. Cons: 1. Intro class is only 30 minutes. Felt cheated of a full workout. 2. No opportunity to discuss limitations with instructor prior as we jumped right into it after last class. 3. I couldn't hear a thing for the first half of class due to talking up front. The studio isn't really separate from the front desk. 4. Cost. Drop in is $29. 4/month is $99. Unlimited is $199/mo. They have some specials going on that reduce your rate for a couple of months...these are the regular prices. Front desk indicated all classes are waitlisted right now (not sure what she was trying to sell by saying that) I wouldn't mind returning if classes were any cheaper for drop ins or 4/mo, they invest in a mic, and add music.