Pure incompetence and atrocious customer service -- save your time and money!…read more
If I could give Park Place Auto Salon zero stars, I would. I dropped my car off at 8:30 AM on 8/4 for what should have been a straightforward process. Instead, I was treated to a masterclass in disorganization, zero internal communication, and passive-aggressive customer service.
It starts the second you walk in. The front desk lady (whom I'll call Karen) was standoffish, rude, cold, and completely disorganized. They apparently don't use a scheduling system because I had to give her my full name, phone number, appointment time, and the reason I was there. She had no clue who I was meeting with, so she sent me to a guy at a nearby desk. I then had to repeat everything I had just told Karen to him--even though she was standing ten feet away. He also had no idea who I was. Finally, Howard (the person I actually booked with over the phone) came over from the next table.
When I originally set up the appointment on 7/28, I gave them the exact make, model, and year of my vehicle --so they had all the details well in advance.
Howard asked if I wanted additional work done while they had it, so I agreed to a full detail, which pushed my pickup to the next day (8/5). Completely fair. What isn't fair is the complete lack of basic automotive foresight.
At 9:16 AM, I got a text saying the two tires needed more work than expected. I approved it by 9:31 AM, and they confirmed at 10:11 AM. Then... radio silence until 12:02 PM, when my point of contact texted asking for my wheel lock key. I admitted I didn't know what that was, but here's a thought: wouldn't it behoove a professional auto shop to ask about the vital key required to remove my tires when I booked the appointment on 7/28, or when I dropped the car off at 8:30 AM?
So, at 12:30 PM--four hours after drop-off--they hadn't even started on my car. Howard called to ask if he could drive to the local dealership to get a key. Shortly after, he informed me the dealership would have to order the part (3-5 days out).
Realizing Park Place Auto Salon is completely incompetent, I decided I was done. I texted Howard the next morning (8/5) letting him know I was cancelling the detail and picking up my car at 8:00 AM.
I showed up at 8:00 AM. Howard was late and nowhere to be found. I was left waiting with Karen, who--true to form--was cold, unbothered, and didn't even offer me a seat, water, or coffee while I waited. When Howard finally rolled in, he went to check on the car, came back, and asked me, "Do you need the car today?"
...It's MY car! Why is that even a question?!
He pulled the car around and casually mentioned he left the tire caps off so the dealership could see the wheel lock. I had to explicitly ask him to put my car back together and put the caps back on. To top it off, as I was leaving, he had the nerve to ask if I was "even going to go to the dealership."
Brother, it doesn't matter what I do next. You messed up, wasted everyone's time, and showed a total lack of professionalism from start to finish. I remained polite through the entire nightmare, but this business is a joke. Avoid Park Place Auto Salon at all costs.