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    Stott Property Management

    2.2 (90 reviews)
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    LISTEN TO THE REVIEWS. Tia who is supposedly some kind of manager (we requested to speak to a manager and was given her email) is completely unprofessional. She cut our continuous emails short by saying she 'will not be discussing this matter further' when as first time renters, we had questions about our move-out process and our deposit being returned. It's sickening. Listen to the reviews. It seems this is an ongoing issue with this company for YEARS now. As I am expecting a sassy response (just like they do to many others who come on here to explain their experiences with Stott), let it be known that this company has no regard for its tenants. Your money (let alone in Hawai'i) is better off elsewhere. I could go on, but please. Take your business to a company that cares because whoever is running business in Stott's office is doing a HORRIBLE job.

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    Ask the Community - Stott Property Management

    Review Highlights - Stott Property Management

    Tia, Marissa, and Tim have been friendly and supportive throughout the year, even during challenging situations.

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    Royal Realty

    Royal Realty

    (144 reviews)

    Downtown

    I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

    Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

    Two Seas Property Management - Tammera Simeona (Tami) Broker/Owner

    Two Seas Property Management

    (6 reviews)

    I would avoid working with Tami or Two Seas…read more Tami says all the right things but ultimately ghosts you and scams you out of your security deposit. I wonder if the owners she works with know she is using their homes to scam tenants out of their money. It would be easy enough for people to sue the Owners since all that information easily found through public record. She's not exactly protecting her clients. I've been trying to get in contact with her since March 2025 and she won't respond to calls, texts, emails, or through a certified letter. It's really mind boggling considering I represent a company that rents housing for traveling workers. She's more interested in stealing than creating future business opportunities for her clients and her company. Maybe she'll see this review and do the right thing. Probably not.

    If you need help with managing your properties, Tami of Two Seas Property Management is the way to…read morego!!! Tami has been managing my father's properties for a number of years now, and we couldn't be any happier. I am particularly impressed by Tami's prompt response to addressing issues and finding quality tenants for our properties. Aside from her knowledge, skills & contacts, Tami genuinely cares for her clients and we're so grateful. Tami has become more like family over the years and is always there when we need her. I highly recommend Tami of Two Seas Property Management for all of your property management needs!!!

    Pono Property Management - Security deposit refund notice

    Pono Property Management

    (18 reviews)

    All these positive reviews have to be from friends or employees, or maybe they are just selective…read morein which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing)

    We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

    Shari M Hooks - Coldwell Banker Realty - Listing on ALALA- nestled between Kailua & Lanikai beaches

    Shari M Hooks - Coldwell Banker Realty

    (22 reviews)

    I recently had the pleasure of working with Shari Hooks, and the level of service I received was…read moretruly outstanding. It was evident that Shari loves being a realtor and is a professional at it. She has been a realtor for 18 years and have a special place in her heart for military families. She is personable and is a great communicator. From our first conversation to posting closing, she was genuinely open to every discussion, following up on concerns, questions, and repairs, to achieve the best outcome moving this purchase transaction to escrow closing. AND, what makes this review so unusual is that Shari represented the Seller's agent! As the Buyer I felt comfortable in representing myself in the transaction. I couldn't be happier with the experience and highly recommend Shari Hooks to anyone buying or selling a home. As for me, the next time I'm looking for a realtor, Shari is on the top of my contact list.

    Shari Hooks is a true Ambassador of ALOHA! I was an absolute perfect stranger reaching out from the…read moreMainland trying to find a helping hand and a kind heart. Shari Hooks answered my call. I think I tried 1,000 calls and Shari is the one who answered. Shari isn't just 1 in 1,000 kind of person. Shari is a 1 in a MILLION kind of human. Shari is unyielding in sharing her plethora of knowledge about anything and everything on or about Oahu. There should be a library with her name on it as the knowledge and wisdom Shari has so kindly & generously shared with me has been priceless! Life changing I would say. Shari offered her time, her incredible positive energy and her support to a perfect stranger like we were childhood friends. I truly have never experienced this level of kindness and generosity in my entire life. Shari Hooks is truly an Ambassador of ALOHA! MAHALO NUI LOA SHARI!

    Island Hale Property Management

    Island Hale Property Management

    (2 reviews)

    Update: Interesting. That is not what the approval email we…read morereceived said where you stated the application was approved and we got the property or the text messages stating to apply now and we'll receive it bc the previous applications are dragging their feet but good luck with your business. I'm not allowing others to be your pawn either. Be vigilant everyone. Original: Initially had a great experience working with Kelly. She was thorough and helpful at first. We received confirmation of our application and were to receive the agreement soon..... Then straight silence. No response to texts. No response to calls. Once she finally responds, she states that the application is going to another group instead and she forgot to tell us! Makes no sense. Purely unprofessional and incredibly disappointed. This company is surely not receiving my business any time soon or after and I'm more than happy to ensure others don't too.

    Kelly and Island Hale Property Management has made our life so easy. She has been so helpful every…read morestep of the way with our new property. She coordinated repairs, painting, plumbing, electrical work and more to get the unit in excellent condition, and everything has been done in a timely manner and reasonably priced. It has been invaluable to be able to trust her and she has been so kind and responsive and professional. When it was ready to be rented, she was so fast in getting the place listed and securing tenants. We are on the mainland and absolutely could not have done this without Kelly and her team.

    Stott Property Management - propertymgmt - Updated July 2026

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