Communication no parking Most of the time no one in the office No discount or promotions read more

great service thanks by Veronica. i have been renting here since 2020. the location is always clean and the manager is always so helpful and friendly. if you need storage look here. read more

Everytime I come in to check my unit Veronica is so helpful and accommodating. I would recommend storing with them!!

Aside from my lock being tattered with while I was away for many months, the service here is no good. This facility is filthy, the employees are lazy and careless and seem to never have an answer. There's homeless folks sleeping at the door entrance, And they will increase your rent monthly, so don't buy into their move in specials. You will not be saving much in the end. Storquest is an Unsafe, Filthy environment with Poor Customer Service. They say it's in their contract that they do not reimburse for moving out early. Every storage unit that I've had in the past has prorated and reimburse funds for days not used, except for this dump. I recommend that you store your belongings somewhere else. Save your money and your belongings by storing somewhere else. read more

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Rat infested building nearly everyone has rats in their unit StorQuest doesn't care even if the rats destroyed $3k of your stuff they will only reimburse you $400.00 max. Veronica is awful to deal with Veronica not once ever offered an apology These are the kind of people StorQuest wants The pest control guy is unprofessional to say the least. He refused to patch an opening where rats could get in and missed huge openings where they could get in . I had to do it myself .I had to buy hardware and cover the openings myself This place is awful if you want rats pissing all over your stuff then get a storage unit here. Don't believe the automated reply StorQuest gives on Yelp They don't care read more

StorQuest Self Storage - How can you rent a unit this disgusting? This is how I got it - Self Storage Near Me - Los Angeles, California

This is the place to store your stuff if you don't want to be taken advantage of. The staff at the front desk are helpful and friendly, there's usually ample parking and the space works well for my needs. What I love the most is that they only raised the rent 8% after 7 months, not like Extra Space which doubled my rent after 3 months saying it's due to "market conditions" which is complete BS and we ALL know it. read more

Veronica manager worst service!!!!! couldn't even hear a customer speak over the phone she directed and threaten me and my 11 years old daughter to throw out the trash when I got home ...while she was sitting / walking around watching the cameras /nd her phone waiting for time to pass !!! Knowing my rules not to leave trash! Veronica waits for customers to leave while she ONLY has the key for the trash nd not help out nd open the door knowing I have trash she was no where to be found so she said if I dnt come back I'll will get charged 60-70$ THAT DAY !!!! I will find a other place by this month!!! Not recommended to this place nd Veronica as manger needs to LEARN HOW TO LISTEN TO CUSTOMERS AND NOT THREATEN THEM SHE ONE LAZy manger Who will find a way to get money out of u !!!! make sure she doesn't (HIND )WHEN U HAVE TRASH CAUSE SHE DOES THAT AND WILL CHARGE U !!! SO BE CAREFUL WITH HER !! read more

StorQuest Self Storage - (Veronica ) (Manger) ....DIDN'T care or hear customers what they are saying she just interrupt and doesn't apologize! - Self Storage Near Me - Los Angeles, California

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H O R R I B L E E X P E R I E N C E ! As soon as I stepped in I had Veronica follow me and step over me and say if I couldn't unlock the door to my mothers storage then she was going to kick me out. I understand there is rules and safety precautions to follow but I had my moms storage card with pin, along with her keys. Since I couldn't read storage number on card I was only asking if that storage number was located in building! She had major attitude, and I gave her attitude towards the end only because she was so rude! Even threatening me she will have me escorted out. I even said, "I'm being nice with you, and only asked you nicely". I don't know who put her on her high horse but that is not how you act in costumer service! And looking at other reviews I'm not the only one who thinks VERONICA has a bad attitude and should not be working there. Hey read more

The woman that manages this place is a total bitch. She feels like she's the queen of cypress park. she is not interested in what you have to say. In no way was I disrespectful to deserve her reaction. It's been a couple time I have been talking to her and she walks away in the middle of a conversation. read more

Rat infested destroyed some of my most precious item's memories ac not even working they don't even help you remove the droppings they tell you do it yourself wow and "say here call make a claim well they should be shut down done move locations if they got infestations they say nothing works they need to tarp the entire building people you need to complain to health department if this happen to you especially if you cleaning it up and getting exposed this isnt right they still charge you monthly fee for the storage they say they can't do nothing ‍wanna give zero stars but had no choice or it don't let u write a comment without star read more

Had an appt to look at a 10x15, Veronica was unwelcoming and rude. Was silent the whole time. She was not helpful and rude. She did not look like she wanted to work "attitude" She showed us the supposedly 10x15. It did not look like it. We did say "it does not look like it" and she repsonds. "Thats what the clipboard says" she did say they had a bigger one. And did not offer to show us. We were disappointed. read more

Vanessa and Veronica were very helpful in giving me all information needed! They are very professional and polite!!!

Due to COVID-19 I was very stressed and needed a storage immediately. I had difficult time with scheduling. I ended up with my storage key broken in the lovk and my stuff outside of the storage. I was incredibly impatient and rude. The manager at StorQuest handled my emotional outburst incredibly professionally. Thank you thso much. I highly recommend storage here. read more

Great service. Veronica has always been helpful to us. I was referred by a friend and rented here. I am happy that I did because everything has been great. Location is right off of the freeway so it makes it easier to get to. read more

Just wanted Veronica, Wendy and the other members of the team to know the I appreciate you all helping me through a difficult time. I lost my job and my Grandmother died from COVID19. Through it all you guys understood and worked with me. Thank you so much. read more

Amazing friendly staff. Good so far, saw no one living there. Its hilarious to think anyone can live in there. I didn't see another soul on my floor although it was ghost-creepy. Im used to ghost-creepy storage units, I think the lighting they use gives off emfs and makes me feel creeped out. Anyways the staff is SO AMAZING and funny. Made my day. I wish it was open a little longer, since I am always at work during open hours on weekdays, but I guess they have to do what they have to do. Prices were deeply cheaper than surrounding areas. So far, not bad, will report back if my stuff was stolen in 6 months or not! (teehee) read more

I been using this location for years on and off. So far this location has been okay. Most of all personel have been helpful and willing to give the best customer service ... a special thanks to Jackie, for helping me with any questions i have. This location also got a minor remodeling from main office to inside the building thats a plus, since before u would get a bad smell and seem to dark. Parking can be at times a little nightmare due to McDonalds. An the reasons why this location gets 3 stars out of 5, was due to pricing seems like the more popular l.a. gets, it keeps getting more and more expensive. My final complain was i seen that my unit had a grinder cut one of the bolts and another loose bolt as if someone try to open it... some door also seem to spaced out and people can peek in and see what you have inside.. but other then that i can say this location can be great if they were better with inside security and pricing . read more

Nice storage rates and really clean cages. It is really convenient for my regular deliveries from northern California and Utah. Close to main interstate highways and almost nest to my small store in DTLA. Minus one star for a weird check-in offer and a slow response for my quote. read more

I had a horrible experience w/ StorQuest, hence here's the one star review. Here's what happened. I was about to move out of my original apartment and I need to put a lot of the furnitures into a storage. I found this location nearby, so I made a reservation on their website that I'm gonna checkin on June 24th, then paid $10 confirmation fee for my reservation. On June 24th I was packing w/ the help of a moving company and got all my stuff loaded onto a truck. I called StorQuest around 4pm asking when they close. I was told that they close by 6pm and I need to checkin before the office is closed. I said I'd arrive around 5:30pm. Then after I finished all the packing, the moving company and I drove over to this storage, at 5:30pm, they are CLOSED. I tried to knock, called the 'after hour emergency', called the 'global hotline', called the contact number on their website, and it seemed that the whole company is offwork, before their marked close time of 6pm I was still paying the moving company by hour, so I had to search around and find another storage and unload the truck, about 2 hours later. StorQuest caused me a direct loss of $100+ bucks, not counting the waste of time and the frustration. Two days later, I called their office again asking for an explanation and refund, at least for my $10 reservation fee. The guy told me he had taken a note and will have his manager call me back the next day. A week has passed and I never received any callback. That's how they handle their problems. read more

The staff is amazing, the location centric and the hours are fabulous. The keep the facilities very clean at all times. I'm very happy with my unit here. read more

Nina & Martha were super friendly and on a hot day like today they made everything super friendly. The storage space are clean and I never had any problems here. read more

Very wonderful staff. Veronica the store manager helped me out she was very kind and friendly. She helped me with everything I needed. The place is very clean and well organized for being a bit old. read more

The people there are nice, but the area is sketchy, especially at night. I see the same vans/RVs there all the time. I think some people live in their vehicles there. I also ran into a guys who was trying to find someone to buy drugs from. Apart from the the facilities are a bit rundown and the elevator is spastic. I give it 2 stars because I think it's a bit overpriced for being old and outdated. read more

Love this storage place. Great customer service and clean units. Definitely recommend this place.

After a while, I realized that people were living in there. I even saw a fight break out among two homeless men that escalated and emptied out into the parking lot. They were being cheered on by some other homeless guys roaming the first floor. I turned to the guy next to me: "I think people are living in here." He grabbed his cel phone, which was charging in an electrical outlet and walked out: "I don't know what you're talking about." That's when I realized that this guy, too, was living in there. They have tried to clean up the place by reducing the late night hours but, structurally, there is no way you can fix this problem. Mainly, this is because there is no double-locking system and not enough support staff who patrol. Apart from that, the office staff are nice people and I would have liked to continue interfacing with them but could no longer deal with the security risks. I'm now at a much better place. You may pay a bit more but peace of mind is worth it. read more

I'm very impressed with Jackie who works at the Figueroa location. She was so kind and professional! I can't think of enough nice things to say about her. Excellent customer service. Jackie was the best! read more

I had a TERRIBLE experience at this storage unit and would not recommend it to anyone if they want to actually get their belongings back after storing there. I rented a storage unit at Storquest-Figueroa after graduating college. I was relocating temporarily the east coast. When I went back to retrieve my belongings with my husband, I noticed how dirty it looked since the last time I was there. Before moving anything, we noticed about three cockroaches crawling on my boxes. He killed them and we assumed it would be fine after that. However, after he took the first box out of the unit, we realized that there were many, MANY, more- not only were they crawling outside the boxes, but they were inside the boxes as well. We realized quickly, however, that the cockroaches were not confined to my unit when a cockroach fell from the ceiling and landed on my husband's neck. As we started to look around, we saw that the cockroaches were crawling on the walls, ceilings, and floors of the entire floor. We walked up & down every aisle on my floor and saw cockroaches skittering under and over the doors of other units, in addition to many dead cockroach bodies lying on the floor in front of units. Seeing this infestation of cockroaches, I knew that I would not be able to salvage my belongings since they were primarily bedroom furniture (bed, sheets, etc...) and kitchen materials (plates, cups, appliances). I could not risk bringing anything back into my car or house that had cockroach eggs in it. When I presented the issue to the manager, she got a cockroach bomb from Home Depot for us and set it off in the unit. She was friendly, but her quick suggestion to use a cockroach bomb made me think she had done this before. As I had insurance on my unit, she just advised us to come back in 24 hours, so that we could itemize everything in the unit and send to insurance. Now my belongings were also full of chemicals in addition to cockroach eggs. The next day when we came back we had to take everything out of the unit to make a list of all that I lost. Needless to say, I had to trash my belongings, which was over $4000.00 including the money that I spent in rent on the unit. Of course we also weren't happy that we had to spend hours in a unit with terrible chemicals and dead cockroaches going through each item. However, if that was what we had to do for insurance, we had to do it. Later, we came to find that insurance does not cover insect damage--- which is something I would think the manager would know instead of suggesting us to waste our time. StorQuest themselves also denied having any responsibility in the damage of my belongings and the customer service was terrible. I played phone tag-- and by phone tag I really me calling the district manager regularly-- to have a fair conversation about this circumstance. I paid on time every month and in return, I expected to be able to pick up my items in the relative condition that I left them. Otherwise, why have a storage unit? Why spend the money for a storage unit? Why not just throw everything out in the first place? When I couldn't reach the district manager, I tried to talk to someone higher through the customer service line, but I was constantly given the run around. No one wanted to help and even worse, no one cared that they had so terribly failed to deliver a service that I had PAID for. Again, I would not recommend this place. They should be ashamed of themselves for such bad business. read more