Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

My move out experience was completely unacceptable. Emma was completely rude and did not return my…read morepayment I prepaid. I was locked out of my unit due to their upgrade to their lock system. When she called me back to argue why being locked out of my storage was my fault and then aggressively argued with me then hung up. Prior to my move out, a week ago to be specific, i emailed staff and asked them to please let me know when they were changing the lock so that I could come down and get the new key but they failed to do so. The reason I chose this location was the flexibility in hours, i understand my rights as i am part of a legal firm that practices in contracts! Keeping a prepaid payment for 2 days due to you changing the locks to upgrade your system is an illegal lock out, especially when i request to be let known which specific date you changed my locks. The other staff there are amazing, Emma is very unprofessional and disrespectful ans has no customer service skills, she couldnt even carry a conversation with me in the office! She acted as if i was burdening her even for a receipt!​

I just got my storage unit 2 days ago. I went to put more items in it and there were WOLF SPIDERS…read more When I ask for any help. They said it was all on me. Now im afraid they might have more pest (roaches, bed bugs, termites, ect). This is a gross and disgusting feeling and no way to do business. PLEASE LOOK ELSEWHERE!! The woman made it and point to let me know the owners are lawyers and WOULD NOT BE DOING ANYTHING ABOUT ANY PEST. She was rude on top of all it all. PLEASE LOOK ELSEWHERE!!!

Employee are always friendly and helpful I've used empire…read morestorage at Bullard location in Fresno off and on for years and I've always had service

Excellent place to rent ! Friendly and professional. Owners will go above and beyond to take care…read moreof you! Only place that has OPEN GATE ACCESS 6am-10pm EVERYDAY. No extra charge !!! Can use your own locks!

this place sucks rates go up went from 130 to 180 a month it's barely the 3rd they are saying I'm…read morepast due and they are already liening my storeage with in 1 week in the month scam this place is

I don't rent here, I pick up or drop off my Penske moving trucks. Both times I have been in, the…read moregentleman helping me has been professional, and detailed-very necessary when renting a moving truck. I like that the place is very clean and they seem to have very good security if you do need to store stuff.

I have parked my 34 foot trailer and pick up truck in many places because I live in Hawaii and…read morecommute to the mainland for vacation. There's no place that compares to this in terms of the service the proprietors gave me when I got there. They did not have any vacancies that would fit both my pick up truck and travel trailer but they worked with me for an hour to fit both in at angles I could never of gotten into by myself. They went above and beyond for no other reason then they are good people. If you are lucky enough to get a space here hold onto it!

3/24/2025 I rented a 10x10. There's two gentlemen working here, both super nice. They let me look…read moreat a few layouts before deciding I wanted the 10x10. Took less than 10 minutes to set me up and I enrolled in auto pay. The whole place is very well kept, very clean and has good security measures. Prices have gone up since last time I rented a storage, but if you pay quarterly it's a good value.

These guys are always courteous, and scrupulously careful with their customers' goods. I cannot…read morerecommend them too highly.

The move in process was seemingly glitched online... but now that I read other reviews it seems…read morepurposeful... Little did I know that I was in for an absolute nightmare! 1. They advertise the first month is $1... well that is a bit misleading... no matter what day of the month you begin renting you are charged $1 plus the admin fee to start everything... on the first of the next month... rent is due... but not pro-rated to reflect the full month of the discounted days remaining for the special pricing you receive... so.. if you rent on the 1st of the month... you get the full month... if you rent on the 28th of the month you get 2 days... which is no where close to the first month being $1! 2. Gate hours per the lease end 8pm all but Sunday which is 7pm... mind you not posted inside anywhere obvious... but they tell you when signing the lease you need to be out by 7:45/6:45 or there is a $150 charge for exiting late... 3. You call outside of normal business hours... even if gate not working during times specified on lease due to access issues that according to the lease should not be happening... you reach a recorded message stating all calls after office hours that are non-emergency will be charged $100 and that date issues are not considered an emergency!!!! This is the least of it! More reviews to come regarding the legal issues surrounding being denied access regardless of the letter of the law... dealing with rude... incompetent management... Whoever owns this... you should probably consider new management!

Before this place was nice and secure. But now the management themself are thief and they are…read moremaking daylight robbery. For 5×5 storage i use to pay $57/month. Now they are changing $82 / month. More over if you are late they put so many unwanted changes like prelien,lien,insurance and other charges. For 2 months of non payment they have make it $420. I have already reported it the my attorney. The only thing I can suggest you people as top google guide, please do not use this storage facility. Even if you have one please move out to some other place.

I loved it, went well, was there for 2 years, this would've been the 3rd yr but I was finally able…read moreto build a storage unit at my place so it was time to move out of here. Great facility, it's growing, it's always been clean, good security, friendly and professional staff. The cost was ok, I paid monthly and averaged out about $1,300/year so I figured I'd invest into my own storage. If in need though, and don't have the space to have your own storage I do recommend this place.

Some one tried to break into my RV, they broke the lock but didn't get into it. Its in full…read morevisibility so I am guessing this place does not watch there cameras or security the premisis

Worse experience ever. Beware of overcharging, beware of rude and hostile staff. the office manager…read moreis very rude, on a major power trip. Him and the owners will threaten to send your units to auction if you dare question any charges. when they have full power and control over your belongings they will try and control you threaten u with selling every th ing. they will bully you I've even witness them making people cry. we refused making anymore payments after noticing questionable overcharges so they locked our units and kept charging and billing us. And threatening to sell our belongings we tried paying and they refused, they refused to give us information on where and when our items would be auctioned. After doing our own research we find out one of our units was currently being auctioned so we bid and won the bid when we show up to pay the balance they were so angry they were cussing and threatened to call the police when we told them to go ahead we did nothing wrong he refused to take payment and told us he was going to cancel the transaction and told us to leave his property. So a day or two later we call back to see what was going on and he told us to go pay the balance and we only had til the next day to get everything out. Well normally everyone is given 72hrs but since he wasted the two days trying to cancel the bid he punished us with 24 hrs only but his 24 hrs turned into 2pm when we weren't able to get everything out by 2they punished us for finishing by 5;45pm( even though they closed at 6pm) and kept $100 from our $300 cleaning deposit we had to pay as soon as the final winning bid was confirmed. When we asked when our other units would be auction off they refused to give us that information. Shortly after we see our 2nd unit (I failed to mention we had a total of 3unit) so we place a bid on our 2nd unit and the bid remained at $70 until shortly after biding was just about over the bidding war begin and the price went to over$ 1500 and sudden the website issued a sorry something went wrong error and we lost the bid. They are liars, crooks, shill bidding controlling rude cussing conniving and vicious people save yourself the heartbreak and don't trust your hard earned items, treasured memories and your lifetime of irreplaceable possessions in the hands. You will live to regret.

I have found this to be one of the most reasonable storage places in the Fresno area not far from…read moremy house. They had someone come bring a truck so I could move stuff into the unit and always keep me up-to-date with everything.

Moved to Fresno a few months ago and had to look for storage to place some of my items. Needed…read moresomething fairly big but also cheap. This place had the best prices locally and was down the street from my new place. The facility is a bit older but well-kept and as a disclaimer, is not an indoor air conditioned storage building. They are storage units that are covered and enclosed in steel corrugated walls. Not an issue with furniture, just make sure you cover your items or box them since it can get dusty (there is a lot of dirt and gravel surrounding the area outside the facility). This does keep the price down and the units vary but have very high ceilings so you can stack things to maximize space. Management is friendly and they do a good job at keeping the area secure and clean. I actually talk to them quite often and they're very cool! Not sure why others are saying they're rude. I will most likely keep my storage for a long time since it's very convenient and prices are very cheap.

Beware of website prices. They are a bait and switch and not honoured…read more Website listed unit as $30 a month, but when we spoke to the older lady over the phone, she said it was now $67 and they would not honour the special because they only had one left.