Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

Extremely disappointing experience. The lack of professionalism, communication, and basic customer…read moreservice was unacceptable. I repeatedly tried to address my concerns and felt dismissed rather than listened to or taken seriously. Based on my personal experience, I would absolutely not recommend this business. I expected much better and regret choosing them. And somehow everyone is a manager, regardless of their professionalism, the way they speak the way they handle money the way they handle accounting I suggest you moving your storage to ever use these people

3/24/2025 I rented a 10x10. There's two gentlemen working here, both super nice. They let me look…read moreat a few layouts before deciding I wanted the 10x10. Took less than 10 minutes to set me up and I enrolled in auto pay. The whole place is very well kept, very clean and has good security measures. Prices have gone up since last time I rented a storage, but if you pay quarterly it's a good value.

These guys are always courteous, and scrupulously careful with their customers' goods. I cannot…read morerecommend them too highly.

Great staff Very helpful Clean facility decent prices!!!!!! Nice place over all very helpfulread more

Friendly, efficient people and super clean facilities. Highly recommend. Oh and secure.read more

Desiree and Cinda are wonderful!! I recommend and the specials are wonderful. Just the size I need…read more!!!

Very nice facility with great staff and service. They also run promotions that you can get a good…read moredeal if you keep an eye out.

Excellent place to rent ! Friendly and professional. Owners will go above and beyond to take care…read moreof you! Only place that has OPEN GATE ACCESS 6am-10pm EVERYDAY. No extra charge !!! Can use your own locks!

I went to my storage during hours on Saturday and nobody was in the office to answer the phone or…read moreunlock the door to get access to my storage unit. I will be switching to a different storage provider.

I met Laurel and while new to her position she provided excellent customer service!!…read moreShe was very thorough and even what she said, she would double check to make sure she wasn't saying anything that wasn't true! We weren't there very long but her friendly demeanor made time fly by. A real credit to Empire Storage!

F this place had a unit for 2 months and my unit got broken into and stole my valuables. Seemed…read morelike an inside job because the employees and managers were no help at all. DO NOT RENT HERE!! I certainly will never again. Pay a little extra for a different storage facility this one is BULLSHIT.

The move in process was seemingly glitched online... but now that I read other reviews it seems…read morepurposeful... Little did I know that I was in for an absolute nightmare! 1. They advertise the first month is $1... well that is a bit misleading... no matter what day of the month you begin renting you are charged $1 plus the admin fee to start everything... on the first of the next month... rent is due... but not pro-rated to reflect the full month of the discounted days remaining for the special pricing you receive... so.. if you rent on the 1st of the month... you get the full month... if you rent on the 28th of the month you get 2 days... which is no where close to the first month being $1! 2. Gate hours per the lease end 8pm all but Sunday which is 7pm... mind you not posted inside anywhere obvious... but they tell you when signing the lease you need to be out by 7:45/6:45 or there is a $150 charge for exiting late... 3. You call outside of normal business hours... even if gate not working during times specified on lease due to access issues that according to the lease should not be happening... you reach a recorded message stating all calls after office hours that are non-emergency will be charged $100 and that date issues are not considered an emergency!!!! This is the least of it! More reviews to come regarding the legal issues surrounding being denied access regardless of the letter of the law... dealing with rude... incompetent management... Whoever owns this... you should probably consider new management!

Before this place was nice and secure. But now the management themself are thief and they are…read moremaking daylight robbery. For 5×5 storage i use to pay $57/month. Now they are changing $82 / month. More over if you are late they put so many unwanted changes like prelien,lien,insurance and other charges. For 2 months of non payment they have make it $420. I have already reported it the my attorney. The only thing I can suggest you people as top google guide, please do not use this storage facility. Even if you have one please move out to some other place.

Thank you so much! I highly recommend storing at this facility. Very clean and helpful service…read more Thanks again!!!

Adrian was soo helpful in getting our trailer moved from one spot to another. He is such a…read morepleasure to work with. Thank you Adrian.

I don't rent here, I pick up or drop off my Penske moving trucks. Both times I have been in, the…read moregentleman helping me has been professional, and detailed-very necessary when renting a moving truck. I like that the place is very clean and they seem to have very good security if you do need to store stuff.