I've unfortunately had to have storage off n on for some years now. But the workers at Madera Self…read moreStoage have always made it fast n easy to get a storage and make payments. Any issues are addressed quickly and the cameras through out facility gives me peace of mind. I've been to other storage places but this one was the most affordable, made me feel secure and I appreciate the security fence. In all, this is the place to be.

Douglas Cheslik: general manager is awesome ! Rest of the staff is laid back and not uptight great…read moreplace to store my belongings safely .

Great prices and great service Units are clean easy access…read moreto units. Highly recommend this business.

These people are so judgemental it is sad. My bill is paid two months at a time and it has been for…read morethe last 8 years . I recently had to omit some of the things I had been storing to make room for other things the unit I have is a big unit and there are lots of things I have to go through , I have a few minor disabilities and I don't move to fast on some or most days and lifting and stacking are a challenge . I never bothered anyone or did things not allowed all I had been doing is repacking and eliminating items sometimes I would be there for a long time cause once you pull stuff out to get to other things it is a lot of work to have to put things back before you have finished what you had planned on going through for that particular day and other days I would just get the things I was eliminating already sorted and take them to good will or trash or whatever I always picked up and swept if I had any fall out or debris . My storage is worth more money to them if they move me out and the rent it and they gave me the termination papers yesterday to move so sad the greed people have its all about money these days no matter what or where it is times are so different then they were years ago and I feel they should not have done this to me for something petty as it seems I hope they sleep well ​at night

I recently stored my brand-new RV at Madera Secure Storage and had a wonderful experience. Shiela…read morewas incredibly helpful, patient, and kind. As a new RV owner, backing my RV into the space was difficult for me, but she patiently stood there and guided me until I had it parked correctly. I really appreciated her taking the time to help and never making me feel rushed. The facility is professional, the prices are reasonable, and the customer service is excellent. It's also conveniently located right off the freeway, which makes getting in and out very easy. I highly recommend this place for anyone needing to store an RV, truck, or other vehicle. If I ever need storage again, I will definitely come back. Thank you, Shiela, for making my first RV storage experience such a positive one!

This place is awsome. Very friendly. The only reason o had to move my trailer was i needed storage…read morecloser to home. Super friendly and helpful. I don't remember her name(sorry) but she was the only employee there. Need storage this is definitely the place to go.

This place in Atwater does not answer the phone. Also the website says it takes "message requests"…read morebut it doesn't even work and the chat option on there doesn't work either had many questions with no answers.

Great storage facility! Clean, great rates and secure. I'm glad I picked this location.read more

Very attentive and responsive to questions. Storage unit was clean and ready to use. They have…read morelocks available for purchase, very convenient.

I had a great experience here, I didn't call them ahead of time to see if they had availability for…read moremy storage size so when I showed up they told me it was unavailable but the manager upgraded me to a larger storage and didn't charge me extra money, which was really nice of them to do! If you're looking for storage, this place is really chill and the staff was super cool :)

Very clean with , on-site security cameras And solid perimeter fencing with access gate 24/7…read more The staff was really easy to talk to and a pleasure to do business with.

Master Storage has sent me a reply to my previous complaint about rent their unreasonable rent…read morehikes (see pics) Obviously, they are being dishonest in the amount that the rent was raised. The dates and amount of the increase on my receipt, contradict what they are claiming. (Please see pics) As God is my witness, my rent went from $210.00 to $300.00 in less than two years. First increase was $50. a short time later, the increase was $40. as noted on my receipt. You can also read the reply from Master Storage, who has refused to take accountability for a break in, due to the facility's failed app/sensors.

The women that work here named Olga and ithe other lady are so RUDE!! The only time they are kind…read moreto you is when you pay them! They claim they have been in the business for many years but they do not know how to take care of their customers!!!! Took me so many months and MONEY for them to let me take my belongings out. Sheriffs got involved as well as lawyers and they all agreed with me!!!!!! They really need to close down they are useless business in Madera.

From the owner: We are a clean Self-Storage Facility. We offer an array of storage unit sizes to fit your…read moreindividualized needs.

Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

Extremely disappointing experience. The lack of professionalism, communication, and basic customer…read moreservice was unacceptable. I repeatedly tried to address my concerns and felt dismissed rather than listened to or taken seriously. Based on my personal experience, I would absolutely not recommend this business. I expected much better and regret choosing them. And somehow everyone is a manager, regardless of their professionalism, the way they speak the way they handle money the way they handle accounting I suggest you moving your storage to ever use these people

worst storage ever. i want to give them a zero but impossible when rating. my brother had his stuff…read morekept in here, first he found rats poop and they moved him to another space. and for the last 3 months he paid march and june with cash. they are telling him that he never paid for those two months and neither for this month which he did but with his debit card now. they are saying they don't have it on their records. and guess what happen, to my brothers surprise, he went in today to pick up his stuff and they sold everything but everything from what he had in his storage!!! he had 2 brand new bed frames, his wife's pans and pots and clothes even important documents. what kind of crappy place this is! a dishonest place to keep your stuff. just warning you please do not fall in this trap!!!

1 star only because I can't leave 0. Worst place to keep your things. Had problems since we got the…read morestorage. First we had to switch our lock three times due to the keys not working on our storage. Than they wrote us saying we didnt pay the storage which we did and ended up being their mistake because they didn't write it down in the book. Than my bf,which he has the right to go to the storage, went signed in and tried to open our storage key didn't work that they gave me but we've used before so he thought he had the wrong storage and opened the one next to it and the key worked on it. So basically anyone with a key from that place can get in. Got the cops called and basically harassed him and harassed me when I got there. Turns out my bf was in the right and they were in the wrong. Still got evicted for whatever reason. Probably because they were mad. So we will be getting our stuff out asap and will never recommend this place to anyone. They handled everything unprofessional and played the victim and tried to sugar coat their actions to the cops.

This place does have cameras when you drive in and drive out, but not down the aisles specially way…read morein the back people go in and out freely all day long, so yeah, I can understand why it would be easy to break into what they need to do is put a gate with the code instead of leaving the gate open all day long

StorMax of Madera on avenue 145 is not a good place to store your belongs. My stuff was stolen and…read moreI was never notified that the unit that I was renting wad broken into. The person who manage the property couldn't give an explanation to why I was not notified immediately about my belongs being taken.