Great prices and great service Units are clean easy access…read moreto units. Highly recommend this business.

These people are so judgemental it is sad. My bill is paid two months at a time and it has been for…read morethe last 8 years . I recently had to omit some of the things I had been storing to make room for other things the unit I have is a big unit and there are lots of things I have to go through , I have a few minor disabilities and I don't move to fast on some or most days and lifting and stacking are a challenge . I never bothered anyone or did things not allowed all I had been doing is repacking and eliminating items sometimes I would be there for a long time cause once you pull stuff out to get to other things it is a lot of work to have to put things back before you have finished what you had planned on going through for that particular day and other days I would just get the things I was eliminating already sorted and take them to good will or trash or whatever I always picked up and swept if I had any fall out or debris . My storage is worth more money to them if they move me out and the rent it and they gave me the termination papers yesterday to move so sad the greed people have its all about money these days no matter what or where it is times are so different then they were years ago and I feel they should not have done this to me for something petty as it seems I hope they sleep well ​at night

This place is awsome. Very friendly. The only reason o had to move my trailer was i needed storage…read morecloser to home. Super friendly and helpful. I don't remember her name(sorry) but she was the only employee there. Need storage this is definitely the place to go.

I was at my last straw looking for storage place open they were not only open it was near closing…read moretime and they were willing to help get me settled in I also needed a truck they were able to help out with that. They literally took a load off thank you very much Safeguard friendly staff going the extra mile

This place in Atwater does not answer the phone. Also the website says it takes "message requests"…read morebut it doesn't even work and the chat option on there doesn't work either had many questions with no answers.

Great storage facility! Clean, great rates and secure. I'm glad I picked this location.read more

Very attentive and responsive to questions. Storage unit was clean and ready to use. They have…read morelocks available for purchase, very convenient.

I had a great experience here, I didn't call them ahead of time to see if they had availability for…read moremy storage size so when I showed up they told me it was unavailable but the manager upgraded me to a larger storage and didn't charge me extra money, which was really nice of them to do! If you're looking for storage, this place is really chill and the staff was super cool :)

If I could give them less than one star I would. (The LLC company) Our incident is at the newest…read morelocation in Reedley. We decided to lease one of the large double roll up door warehouse units to run our Disaster Team FieldOPS during the March 10th FEMA activation (one of our NPO divisions). We planned to transition that to a thrift donation hub for our 501c3 nonprofit at a later point. We paid for one year in advance. We were told there was no restroom facilities 24x7 (which our operation is) so we decided to lease class A office space in their "allegedly" state of the art Master Suites 365 facility attached to the storage operation to allow staff, partners and volunteers restroom facility access. All seemed ok. First issue - they have very untrained staff. They do not read contracts. They fail to collect the correct funds at signup and contact you after. A day after "oh we forgot to get the office deposit". It caused issues as we just had a board vote and suddenly there's another $790 added to the suite costs not put in the budget. We had a board of 3 but in that same session it was increased to 3 more via a slate. Thus requiring 6 members to be inconvenienced do to the negligence of the Master Storage 365 operation. Small annoyance but things happen. (Well that was just the start) Then during move in their "state of the art" access control system would crash, opened access gates non stop while in the office suite. The app would crash leaving you stuck in areas for 5 to 15 minutes. No way to override. So in an emergency they advise just leave your vehicle inside and abandon it and go out the side door. SERIOUSLY??? We worked tirelessly to help this place be the shining star they present it to be. (FYI It's not.) It's 3 owners that DO NOT GET IT. They say some really off the wall things that are now getting them sued for over $45k (to start). During the intense rainstorms, while working in the office water began pouring in my office. An office that had well over $100,000 of drone and tech equipment. I immediately called Dustin the facility manager on his personal cell phone around 10:30pm to advise of the incident and ask the process. The facility puts the managers personal cell phone on his Master Storage 365 business card. (That's an odd thing to do) Dustin advised me they would take care of it first thing in the morning. April 5th, almost a week later I was advised by their council to vacate the premises no later than May 5th as I had not allowed them access. Odd. The entire facility staff have been granted access since day one via the "Give Staff Access" option in the site access app. It was required (waivers also signed) in order to receive packages. Case in point, the staff and owners have a complete communication disconnect. One that is going to be costly to resolve for them. They have broken the law with the lawyers assistance. Strong Arming, Bait and Switch are messy areas they have now entered. It is illegal to retaliate on a tenant during arbitration do to the negligence of the operator. We learned one of the business partners was the contractor (still requesting records to confirm this). It appears he violated code and cut corners. NO WATER SHOULD EVER ENTER A CLASS A SPACE FROM OUTSIDE. NO WATER SHOULD BE LEFT WITHOUT RESOLVE FOR A WEEK. Clearly these owners are "slum lords" and do not back what they sell. I highly suggest DO NOT RENT HERE! One owner lives in a $2 mil Fresno county residence. I guess it pays to defraud customers! If Master Storage 365 has defrauded you, please reach out to us at once for a free case review! Https://linktr.ee/ikigaiSanctuary

Master Storage has sent me a reply to my previous complaint about rent their unreasonable rent…read morehikes (see pics) Obviously, they are being dishonest in the amount that the rent was raised. The dates and amount of the increase on my receipt, contradict what they are claiming. (Please see pics) As God is my witness, my rent went from $210.00 to $300.00 in less than two years. First increase was $50. a short time later, the increase was $40. as noted on my receipt. You can also read the reply from Master Storage, who has refused to take accountability for a break in, due to the facility's failed app/sensors.

The women that work here named Olga and ithe other lady are so RUDE!! The only time they are kind…read moreto you is when you pay them! They claim they have been in the business for many years but they do not know how to take care of their customers!!!! Took me so many months and MONEY for them to let me take my belongings out. Sheriffs got involved as well as lawyers and they all agreed with me!!!!!! They really need to close down they are useless business in Madera.

From the owner: We are a clean Self-Storage Facility. We offer an array of storage unit sizes to fit your…read moreindividualized needs.

Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

My move out experience was completely unacceptable. Emma was completely rude and did not return my…read morepayment I prepaid. I was locked out of my unit due to their upgrade to their lock system. When she called me back to argue why being locked out of my storage was my fault and then aggressively argued with me then hung up. Prior to my move out, a week ago to be specific, i emailed staff and asked them to please let me know when they were changing the lock so that I could come down and get the new key but they failed to do so. The reason I chose this location was the flexibility in hours, i understand my rights as i am part of a legal firm that practices in contracts! Keeping a prepaid payment for 2 days due to you changing the locks to upgrade your system is an illegal lock out, especially when i request to be let known which specific date you changed my locks. The other staff there are amazing, Emma is very unprofessional and disrespectful ans has no customer service skills, she couldnt even carry a conversation with me in the office! She acted as if i was burdening her even for a receipt!​

worst storage ever. i want to give them a zero but impossible when rating. my brother had his stuff…read morekept in here, first he found rats poop and they moved him to another space. and for the last 3 months he paid march and june with cash. they are telling him that he never paid for those two months and neither for this month which he did but with his debit card now. they are saying they don't have it on their records. and guess what happen, to my brothers surprise, he went in today to pick up his stuff and they sold everything but everything from what he had in his storage!!! he had 2 brand new bed frames, his wife's pans and pots and clothes even important documents. what kind of crappy place this is! a dishonest place to keep your stuff. just warning you please do not fall in this trap!!!

1 star only because I can't leave 0. Worst place to keep your things. Had problems since we got the…read morestorage. First we had to switch our lock three times due to the keys not working on our storage. Than they wrote us saying we didnt pay the storage which we did and ended up being their mistake because they didn't write it down in the book. Than my bf,which he has the right to go to the storage, went signed in and tried to open our storage key didn't work that they gave me but we've used before so he thought he had the wrong storage and opened the one next to it and the key worked on it. So basically anyone with a key from that place can get in. Got the cops called and basically harassed him and harassed me when I got there. Turns out my bf was in the right and they were in the wrong. Still got evicted for whatever reason. Probably because they were mad. So we will be getting our stuff out asap and will never recommend this place to anyone. They handled everything unprofessional and played the victim and tried to sugar coat their actions to the cops.