Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

My move out experience was completely unacceptable. Emma was completely rude and did not return my…read morepayment I prepaid. I was locked out of my unit due to their upgrade to their lock system. When she called me back to argue why being locked out of my storage was my fault and then aggressively argued with me then hung up. Prior to my move out, a week ago to be specific, i emailed staff and asked them to please let me know when they were changing the lock so that I could come down and get the new key but they failed to do so. The reason I chose this location was the flexibility in hours, i understand my rights as i am part of a legal firm that practices in contracts! Keeping a prepaid payment for 2 days due to you changing the locks to upgrade your system is an illegal lock out, especially when i request to be let known which specific date you changed my locks. The other staff there are amazing, Emma is very unprofessional and disrespectful ans has no customer service skills, she couldnt even carry a conversation with me in the office! She acted as if i was burdening her even for a receipt!​

Summer is professional and informative. It is by far the best storage space I've rented. Secure,…read moreaffordable, and hours are perfect.

Nice and clean facility. The people in the office are nice and always very helpful. Just a nice…read morewell run place to store your items.

Everything! please read my email... the stress of moving or just storing extra personal items can…read morebe very hard on anyone. After looking around this is the best Storage facility in Fresno. Please read my email.

I felt tickle, that they welcomed me back with open arms. They were helpful, by taking the time to…read moredeal with my shenanigans.

This place at first site may be concerning, but fear not. The staff are very helpful and truly are…read moreprofessional. They are on site 24/7 which is in my opinion a deterrent from any possible break in to your storage unit. The facility is clean and well maintained and the managers Robin, Joseph and maintenance man Michael go out of there way to assure your belongings are always secure. The monthly fees are extremely reasonable and well worth it. I highly recommend the facility and have referred several of my friends.

Great staff Very helpful Clean facility decent prices!!!!!! Nice place over all very helpfulread more

Friendly, efficient people and super clean facilities. Highly recommend. Oh and secure.read more

I have been with Darrell's personally since 2010. I have 2 units at separate locations & this last…read moresummer came across a small issue & needed a manager. The manager of the specific location brought in another manager to basically handle the situation and do his job for him. The other manager he brought in was by the name Clark. You guys I could not rave more about this Darrell's employee Clark. He came through, calmed my storm & went above and beyond to make me feel better & to solve the small issue at hand. I honestly don't know if the REAL DARRELL is still alive but as a business owner myself, I think employees like Clark are such a special treasure. I would want Darrell's to know just how lucky they are too have Clark on their team and how much he truly does to represent the company and his fellow co workers in a positive light. He takes his position and goes above and beyond to fulfill expectations, all while having a smile on his face. I will forever be a loyal customer to Darrell's just because of Clark. Thank you for showing me that customers do matter and that my personal possessions are safe and protected on any Darrell's property!!

The facility was clean and the process was fast. The staff here are very strict which is good, it…read morehelps with the upkeep of the facility. The staff was very friendly as well. Make sure you bring your own lock, unless you don't mind buying the ones they have there. Overall quick process to rent and terminate rental contract.

The service here is absolutely top notch…read more I've been a business client of StorIts PO Box and shipping services for seven years now. In addition I've used the storage facility a couple times during that same period. The facility is spotless. But the best part about StorIt is the staff. Rachel, Shannon, & Corbett are fantastic. I couldn't be happier with them or StorIt.

If I could give 0 stars I would!! Everytime I come in here the front desk lady's are no help they…read moresit there and gossip all day and they're very rude and make me feel unwelcomed. They always ignore me everytime I come in, honestly I don't think they are a good fit for this job!! Bad customer service do not come here

The sales process was efficient and smooth and they did accommodate my schedule. The issues…read morerevolved around yhe crews. The supervisor was not receptive to following my requests and in a few occurrences, a little insulting. This happened on the pack and load side as well as the delivery. The big issue came later when I found a valuable item was missing and it had to be done on the packing side. The supervisor told me not much they can do as thier crew come and go as often as just a week. The owner did reach out and met with me personally which I give him credit for but the violation of rummaging though my alresdy packed items was disconcerting.

Definitely personable, friendly and accommodating. They really do a great job. They will also steal…read morewhatever they can. So, watch them as much as you can.

I reserved a unit online in 15 minutes. In less than 2 hours on a Sunday I was unloading my truck…read moreand putting items in a 5'x10' storage unit. Paid for 3 months at 50% discount. Best deal in town by far.

The couple running the facility are extremely rude I was going to get a unit here for myself but…read moreafter seeing how my girlfriend is treated by this women( I say women because she is in no way a lady) I would rather keep the stuff stacked in my garage then have to deal with her total lack of customer service or appreciation , my girlfriend is also going to move her storage to anathor facility ( probably not a Darrel's ) because of this women's poor attitude if she is so unhappy she should find a new job although with her attitude and lack of people skills there is probably not many places she could go that would put up with her