The move in process was seemingly glitched online... but now that I read other reviews it seems purposeful... Little did I know that I was in for an absolute nightmare! 1. They advertise the first month is $1... well that is a bit misleading... no matter what day of the month you begin renting you are charged $1 plus the admin fee to start everything... on the first of the next month... rent is due... but not pro-rated to reflect the full month of the discounted days remaining for the special pricing you receive... so.. if you rent on the 1st of the month... you get the full month... if you rent on the 28th of the month you get 2 days... which is no where close to the first month being $1! 2. Gate hours per the lease end 8pm all but Sunday which is 7pm... mind you not posted inside anywhere obvious... but they tell you when signing the lease you need to be out by 7:45/6:45 or there is a $150 charge for exiting late... 3. You call outside of normal business hours... even if gate not working during times specified on lease due to access issues that according to the lease should not be happening... you reach a recorded message stating all calls after office hours that are non-emergency will be charged $100 and that date issues are not considered an emergency!!!! This is the least of it! More reviews to come regarding the legal issues surrounding being denied access regardless of the letter of the law... dealing with rude... incompetent management... Whoever owns this... you should probably consider new management! read more

Before this place was nice and secure. But now the management themself are thief and they are making daylight robbery. For 5×5 storage i use to pay $57/month. Now they are changing $82 / month. More over if you are late they put so many unwanted changes like prelien,lien,insurance and other charges. For 2 months of non payment they have make it $420. I have already reported it the my attorney. The only thing I can suggest you people as top google guide, please do not use this storage facility. Even if you have one please move out to some other place. read more

Pacific Storage - Self Storage Near Me - Fresno, California

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Horrible customer service. I went in to rent a storage unit and had already started the process online. When I set up the rental online it charged my card BEFORE I was able to read and sign the lease agreement. This was the first red flag. Next, I was not able to view the lease on my phone. It was way too difficult . So I went into the office to sign. Online, when I paid it said I was paying $1 for "the first month", and the total would be $26 for the first month with fees. When I went in first of all the overweight dude in the office was just hostile with his manners and the way he acted. He was NOT treating me as if I was someone bringing paying business to the company but instead someone he just had to "deal with". He went through his whole script about what I'm allowed to keep in the storage unit (even though it did not align what the paperwork said), and never mentioned anything about payments except for the payment needing to be paid on the first of every month. I said ok. Then after I signed, he said "you're going to owe another payment in 2 days being as today is the 28th your first month payment is only good for 2 days." I said UH WHAT. He then proceeded to try to blame ME for making a "mistake" even though I was not allowed to read the lease before my card was charged online, and then he never gave me a print out to read in the office nor did he explain to me my first month would only be paying for 2 days, and that I could come back in 2 days and rent the unit on the 1st to get the full month out of my first payment. He explained NOTHING along those lines. So of course I canceled the rental. Then he refused to give me a refund so I had to call my bank to dispute. They really tried keeping my money even though they provided NO service. Thats just horrible customer service. ANY reasonable business who's not hungry for money would let customers know their first payment is only covering 2 days. Then he had the audacity to tell me it was my own fault. Wow. These are exactly the type of businesses I will never do business with. I went to Derrells Mini Storage and they PRORATED the first 2 days just like ANY normal business would, then charged me for a full month on the 1st. So these people lost my business and should lose yours too. If you don't want to feel like pulling your hair out, just go somewhere reputable like Derrells. read more

The management here is fantastic and honest. I was in a hurry and careless and did not lock up my space properly. Management called me to let me know so I could secure my space. I very much appreciated it!? read more

!!!!!BEWARE!!!!! This facility can't be trusted. They have absolute no security, your items aren't safe here! After renting the unit for one month I come back to find my locked being picked open and there is abolition no surveillance facing out storage! They were very rude don't care about their tenets.. i believe that was an inside job no one saw anything heard anything and insurance can prove we had those specific items!! T H E I V E S !! read more

I have a RV space and a unit for soccer storage. Facility is clean and access is easy. I am modifying my review on this place. At one time, they offered 4 months free if you paid for the year in advance. Last year they stopped doing that, and only offered a 15% discount if you paid for the whole year. They raised the rate on the RV space from 65 to 75. I just got a notice they were raising it again to 79. Need to start looking for another place to park the 5th wheel. They are getting ridiculous. read more

I've rented a unit and stored my trailer here off and on for a couple years. This place is CLEAN! , nothing like other storage places. The on-site staff are super friendly, organized, and always accommodating which is also out of the norm for a mini-storage. It's a large place but they didn't cram everything together so here you can actually move a large vehicle and trailer around easily. Very RV, boat, and trailer friendly read more

I would give zero stars if I could. First if they have no emergency number to call when the office is closed just in case something were to happen to your unit. Second of all they will place their lock on your unit and not notify you if the unit is empty. Apparently even though you're paying rent for the unit it's only considered occupied is there is stuff being stored in. Also I think they may live above the office, but don't even bother knocking on the office door they won't answer if the office is closed. I came in on a Thursday with my vehicle registration and told them I would be dropping my car off Sunday and no one in the office that day told me they placed a lock on my unit. No number to call to fix the situation, so I had to park my car in long term parking at the airport. When they called me, there was no sympathy, not even fake sympathy, It was basically along the lines of tuff luck they aren't doing anything to fix the situation or refund me any of what I paid. They have the worst customer service I've seen in awhile. I will not do business with them again, and I will tell all of my traveling coworkers not to do business with them. read more

Great facility. Howard, the manager, is the man. He was upfront about answering my questions, hooked me up with a great deal for prepaying, and even offered some free wooden pallets to keep my stuff off the ground. I'd definitely recommend Pacific Storage, thanks Howard! read more

Good rates, friendly staff. Easy to access.

I use Pacific storage as a location to store product for business with multiple units rented at this Fresno location. Bill and his wife are some of the nicest and most professional people I have worked with. On multiple occasions they have worked with me in handling some situations (that I caused) since I do not live in the area. It has been a lifesaver to have customer service and professionalism like this. If you are looking for a place to store your items temperature controlled or regular, this is a location that I would highly recommend. read more

The worse experience of my LIFE! the storage units are completely filthy. I would know, I had rat feces and a dead rat in my unit. The onsite manager gave me a new unit and advised to leave all the stuff that had rat feces and piss on it in the old unit. Which obviously we did. I get a call from the owner stating I need to move the stuff out or they will put a lien on the unit. I do not LIVE in Fresno, I cannot drop everything and run there to move the stuff. Second, their employee, agent of pacific storage, told me they would dispose of it. I will not be held responsible for the actions of their employee. Their customer service is the worst. they could care less about the person renting the unit. I will be contacting Fresno local news stations to report their conduct. This is despicable. NEVER would I recommend this facility to anyone. Disgusting. read more

Hi, Pacific Storage, and to all the people who were at the auction on January 9, 2014 last (THURS.), in which I knew nothing about,I would have never ever abandoned 43 year's of my life, that was in storage #952 a big 20x30 storage and #156 a 10x15 storage I don't really remember the sizes right now, just all the contents for both, knowing what a great impact it would be on my life,kids and grandkids, I was in constant communication with you. Right now I am feeling very very betrayed and deceived, I was never notified at all, by phone or email etc. my daughter has 2 storages at Pacific Storage and Howard you told me about them when they were behind, I was going to pay them for her so they would not get sold. Wow Howard you could have emailed me, I usually get an email but not this time, or called one of us in my file to at least give us a chance to pay it, I thought it was paided already, but I guess it was not. The last time I talked to you at the end of December 2013, you said that you did not know the found out on my FB page, by my oldest child last (Sat.)January 11, 2013 that 43 year's of my life was sold, 32date of the next auction, my daughter said that she was in to and you never mentioned my storages to her at all. I just year's of her life, 29 year's of my son's life, 26 year's of my other daughter's life, 23 year's of my other son's life, and 19 year's of my babies life was sold, and she called you about picture's and other personal items, because she was devasted when she found out. I explained to you about my situation,my unemplyment note coming and I tryed to file my 2012 taxes on Oct.15 but my W's were in my storage right in the front, but you said that I had to make a payment first and there was more than one person who would have paid for my life to be saved, my family is devasted to say the least, all our personal business and life was sold out from under us, with out so much as a notice. It took me this long to write this because I am painfully devasted to say the least, that thing's from my deceased father, brother, grandmother, mom, and friend's were sold too, and the rest I worked my tail off as a single mother to get, while also going to school and I don't appreciate this at all. EVEN A PERSON ON DEATH ROW, GOING TO EXECUTION GETS A LAST WORD BUT WE DID NOT, I will fight you with my last breath. All my thing's have sentimental value that money can't buy. I care that our lives were stolen, including my grandkids. a couple friend's and other people knew my situation and I would have given my life, to not feel like I was beaten by a group of men repeatedly and kicked in my gut over and over. I just hope that none of your families ever have to feel like you never existed, because that is how we all feel COMPLETELY DEVASTED, were I can't eat or sleep. I just wonder why because me and my daughter bet that you and your immediate family have my stuff to, this is not right I tryed to leave a meesage, on your FB page but it was erased, I came by Pacific Storage on January 18, 2014 (SAT.) at 4201 West San Jose Ave.Fresno, Ca. 93722 (559) 271-5470 and your OPEN sign was up, didn't say that you were out, I tryed both doors and they were probably looked when I drove up, they are avoiding me why? my dad on that very day January 18, 2002. You didn't want my daughter's storages because she didn't have enough stuff. My two storages had enough stuff, for all of your family and friend's, Howard you have seen in my storages before they were open,I guess your eyes got to big. All my clothes were sold, dress, casual, all shoes, and work uniforms, my backpacks for school and I was offered jobs but have no clothes, socks, bras,underwear, jackets, and blankets too for real, it's sad that people want thing's but don't want pay full price like me. This is not a joke I am almost 51 year's old, Black Woman that was a single mother, I am already homeless sleeping in my car and all I have left is my car,clothes on my back and a little dog. This is not going away at all, nobody worked with me because I am Black. It is so sad that it has come to this, it could have been prevented with a usual email. A lot of my items came from deceased relatives and friends as a reminded of who they were, you took that from my family Howard and Pacific Storage. SENTIMENTAL VALUE CAN'T BE BOUGHT. We feel that the storages were stolen, parted out by employees and their families and not sold thats why we were never notified at all, about a sale. Thank you, in advance for your time. short version,long version is coming, there is more to this story. Lisa Martin lisamesha@yahoo.com read more