Kelly and the others are always so friendly and helpful. Today, for example, I requested use of the…read morebathroom and the hauling cart, in that order... ...when I emerged from the restroom, the cart was in front of the door, ready for me to use.

Extremely disappointing experience. The lack of professionalism, communication, and basic customer…read moreservice was unacceptable. I repeatedly tried to address my concerns and felt dismissed rather than listened to or taken seriously. Based on my personal experience, I would absolutely not recommend this business. I expected much better and regret choosing them. And somehow everyone is a manager, regardless of their professionalism, the way they speak the way they handle money the way they handle accounting I suggest you moving your storage to ever use these people

I met Laurel and while new to her position she provided excellent customer service!!…read moreShe was very thorough and even what she said, she would double check to make sure she wasn't saying anything that wasn't true! We weren't there very long but her friendly demeanor made time fly by. A real credit to Empire Storage!

F this place had a unit for 2 months and my unit got broken into and stole my valuables. Seemed…read morelike an inside job because the employees and managers were no help at all. DO NOT RENT HERE!! I certainly will never again. Pay a little extra for a different storage facility this one is BULLSHIT.

Excellent place to rent ! Friendly and professional. Owners will go above and beyond to take care…read moreof you! Only place that has OPEN GATE ACCESS 6am-10pm EVERYDAY. No extra charge !!! Can use your own locks!

I went to my storage during hours on Saturday and nobody was in the office to answer the phone or…read moreunlock the door to get access to my storage unit. I will be switching to a different storage provider.

Desiree and Cinda are wonderful!! I recommend and the specials are wonderful. Just the size I need…read more!!!

Very nice facility with great staff and service. They also run promotions that you can get a good…read moredeal if you keep an eye out.

Adrian was soo helpful in getting our trailer moved from one spot to another. He is such a…read morepleasure to work with. Thank you Adrian.

I don't rent here, I pick up or drop off my Penske moving trucks. Both times I have been in, the…read moregentleman helping me has been professional, and detailed-very necessary when renting a moving truck. I like that the place is very clean and they seem to have very good security if you do need to store stuff.

3/24/2025 I rented a 10x10. There's two gentlemen working here, both super nice. They let me look…read moreat a few layouts before deciding I wanted the 10x10. Took less than 10 minutes to set me up and I enrolled in auto pay. The whole place is very well kept, very clean and has good security measures. Prices have gone up since last time I rented a storage, but if you pay quarterly it's a good value.

These guys are always courteous, and scrupulously careful with their customers' goods. I cannot…read morerecommend them too highly.

The move in process was seemingly glitched online... but now that I read other reviews it seems…read morepurposeful... Little did I know that I was in for an absolute nightmare! 1. They advertise the first month is $1... well that is a bit misleading... no matter what day of the month you begin renting you are charged $1 plus the admin fee to start everything... on the first of the next month... rent is due... but not pro-rated to reflect the full month of the discounted days remaining for the special pricing you receive... so.. if you rent on the 1st of the month... you get the full month... if you rent on the 28th of the month you get 2 days... which is no where close to the first month being $1! 2. Gate hours per the lease end 8pm all but Sunday which is 7pm... mind you not posted inside anywhere obvious... but they tell you when signing the lease you need to be out by 7:45/6:45 or there is a $150 charge for exiting late... 3. You call outside of normal business hours... even if gate not working during times specified on lease due to access issues that according to the lease should not be happening... you reach a recorded message stating all calls after office hours that are non-emergency will be charged $100 and that date issues are not considered an emergency!!!! This is the least of it! More reviews to come regarding the legal issues surrounding being denied access regardless of the letter of the law... dealing with rude... incompetent management... Whoever owns this... you should probably consider new management!

Before this place was nice and secure. But now the management themself are thief and they are…read moremaking daylight robbery. For 5×5 storage i use to pay $57/month. Now they are changing $82 / month. More over if you are late they put so many unwanted changes like prelien,lien,insurance and other charges. For 2 months of non payment they have make it $420. I have already reported it the my attorney. The only thing I can suggest you people as top google guide, please do not use this storage facility. Even if you have one please move out to some other place.

Worse experience ever. Beware of overcharging, beware of rude and hostile staff. the office manager…read moreis very rude, on a major power trip. Him and the owners will threaten to send your units to auction if you dare question any charges. when they have full power and control over your belongings they will try and control you threaten u with selling every th ing. they will bully you I've even witness them making people cry. we refused making anymore payments after noticing questionable overcharges so they locked our units and kept charging and billing us. And threatening to sell our belongings we tried paying and they refused, they refused to give us information on where and when our items would be auctioned. After doing our own research we find out one of our units was currently being auctioned so we bid and won the bid when we show up to pay the balance they were so angry they were cussing and threatened to call the police when we told them to go ahead we did nothing wrong he refused to take payment and told us he was going to cancel the transaction and told us to leave his property. So a day or two later we call back to see what was going on and he told us to go pay the balance and we only had til the next day to get everything out. Well normally everyone is given 72hrs but since he wasted the two days trying to cancel the bid he punished us with 24 hrs only but his 24 hrs turned into 2pm when we weren't able to get everything out by 2they punished us for finishing by 5;45pm( even though they closed at 6pm) and kept $100 from our $300 cleaning deposit we had to pay as soon as the final winning bid was confirmed. When we asked when our other units would be auction off they refused to give us that information. Shortly after we see our 2nd unit (I failed to mention we had a total of 3unit) so we place a bid on our 2nd unit and the bid remained at $70 until shortly after biding was just about over the bidding war begin and the price went to over$ 1500 and sudden the website issued a sorry something went wrong error and we lost the bid. They are liars, crooks, shill bidding controlling rude cussing conniving and vicious people save yourself the heartbreak and don't trust your hard earned items, treasured memories and your lifetime of irreplaceable possessions in the hands. You will live to regret.

I have found this to be one of the most reasonable storage places in the Fresno area not far from…read moremy house. They had someone come bring a truck so I could move stuff into the unit and always keep me up-to-date with everything.

Moved to Fresno a few months ago and had to look for storage to place some of my items. Needed…read moresomething fairly big but also cheap. This place had the best prices locally and was down the street from my new place. The facility is a bit older but well-kept and as a disclaimer, is not an indoor air conditioned storage building. They are storage units that are covered and enclosed in steel corrugated walls. Not an issue with furniture, just make sure you cover your items or box them since it can get dusty (there is a lot of dirt and gravel surrounding the area outside the facility). This does keep the price down and the units vary but have very high ceilings so you can stack things to maximize space. Management is friendly and they do a good job at keeping the area secure and clean. I actually talk to them quite often and they're very cool! Not sure why others are saying they're rude. I will most likely keep my storage for a long time since it's very convenient and prices are very cheap.

Beware of website prices. They are a bait and switch and not honoured…read more Website listed unit as $30 a month, but when we spoke to the older lady over the phone, she said it was now $67 and they would not honour the special because they only had one left.