horrible!!! do not use this place unless you want you bill to triple in over 2 years. i started at…read more$80 and now it's $180 a month total rip off!

Trash, trash, trash. The people have so many scams and attempt to cheat at every turn. Beware,…read moreprices change monthly without notice

Customer service is good. Cameras and security gate to get in and out. You even have to use the…read morecode to get out. Very clean and they have climate control units

The facility is well kept and clean. In that way I am happy. The management told me I could have a…read morelower rate if I signed by the weekend. When I signed the contract I did not notice the full rate was on it until I signed he said he would change it in the system right then. I later sent a email that I wanted a new contact with the stated price no response. I called he said he had changed the price. Nope original price is being charged to my credit card.

Stashed our stuff here after we moved back to G-town from the desert. Got a 10x15 on special for…read morethe first couple of months then it was $80/month. The access hours are reasonable and we had zero problems. The staff (June and Debbie) were always really helpful and the auto-pay option was a life saver while we were dealing with the post-move-changing-banks crap.

Right after I wrote my review, I received a letter to immediately vacate. Fine by me but I'll say…read moreagain, save yourself the headache.

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

Had a great experience today. Davion helped me out in a big way when the app wouldn't allow me to…read morecheck in on my own. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

I rented a unit. The unit was not even with the ground, so she offered me another unit. I was…read morecharged for both units. I didn't notice for several months, and then complained. She realized what happened, but delayed giving me a refund. She kept saying that she had to get it approved with the owner, who was out of the country. When the owner got back, she never contacted me. I moved out, and I've put a claim in with my credit card company. If this fails, I will file a small claims.

Actually they have really big margaritas right now and you can have any. I don't eat there, because…read moreI'm balemic, I can't spell so I don't eat, if I do I will go to the bathroom stick my finger down my throat and puke everywhere. I can't help myself. After that I go drink more margaritas. I don't know anyone around here who sells meth so I drink now. That should be sufficient.

This is THE best place to store your RV. This is not just a place to store, but Steve, the owner…read morewill go out of his way to make sure if you are a novice RVer or not, to answer questions. All staff are very friendly and knowledgeable. I'm a very new owner of a Class A. Going on our first long trip and needed some help with checking air in the tires. Rolled the rig up and Steve had the correct pressure gage, helped me inflate all the low tires by bringing out a compressor and generator. Then checked my house batteries and they needed water and then helped me wash the entire RV along with getting all the black streaks off. Way beyond what is expected. Too bad there are not 6 stars to rate. I feel so much more prepared and there is comfort knowing I'm driving a safe RV. Thank you Steve!!!

We needed storage during a move and absolutely everyone we dealt with at The Storage Place was…read morefantastic! We started with one unit but found we needed another one as well and they bent over backwards to help us out! If we ever need a storage unit again, this is the first place we will call!