Trash, trash, trash. The people have so many scams and attempt to cheat at every turn. Beware, prices change monthly without notice

It is very hot in the whole facility. And there is a pregnant woman working in the office. It was so hot I has to stop and leave die to almost passing out. I has to keep going to the front sliding door to get a little air. The restroom is locked so my granddaughter could not use the restroom. Once the office closes they lock the restroom so it's useless. I asked to speak to someone with authority on a Wednesday, isn't get a call back until the next Thursday. The call was USELESS... DO NOT WASTE UR TIME AND MONEY!!! read more

Do NOT use ExtraSpace storage on Holmes Road KCMO! They are DISHONEST. They sold me a 5x10 storage unit but it was only 4 x 10 so I had to leave some of my stuff behind. After we had moved everything and discovered the discrepancy, I asked them about it. They tried to tell me it had to do with the measurement of the door (no) then they said that I must've measured wrong (no) and then after we measured it together, they said measurements are approximate estimations!!! What kind of storage facility is going to give you an 'estimate' of the unit dimensions? A shady dishonest company does that, not one with integrity. Then they tried to say they'll give me a different space but I would've had to move everything again to a whole different floor of the building. In the end they gave me four measly dollars off per month for 10 ft.² of dishonesty. If I were you, I'd take your business elsewhere. ExtraSpace storage on Holmes Road in KCMO is SHADY! read more

Don't come here. Initially enjoyed the experience of booking with them. I stopped in to get a 10x10 unit and the person said since I wasn't sure how long I wanted to have it I should do a month to month fee at $75.00 a month. I opted also for the insurance at $47.00 for a total of $122.00 monthly. The place seemed fine although it was very run down looking outside and inside. After 3 or so months I received a notice saying that due to the market they would be almost doubling my rental fee to $135 00 a month for a total (with the insurance) to $182.00 a month. A basic bait and switch. Don't fall for their games, look elsewhere for your storage business. read more

I've tried calling no response and NO call back! they kicked me out within a couple weeks said they were going to prorate me and never did... and as of today they are STILL taking my money. so I wish someone would please return my phon call and give me my money back!! Still haven't received a call 8162846350 thank you read more

I had a hard time picking the right size of storage unit for my washer and dryer so I called the office and spoke with Lexee and she allowed me to come in and see the storage. I was happy with the size and proceed with my contract to secure the storage unit. She made my transaction goes smoothly and allowed me to keep the online deal than in-person deal. I would definitely refer my family and friends to store their things at this storage. Thanks Lexee for making my visit to smoothly read more

The staff here is very attentive and helpful! I will recommend this location to my friends and family.

Moving to the Kansas City area and slowly moving boxes and other small household items up there, renting a unit was easy I completed it online in less than 10 minutes! I love the fact that the building is secure you either have to have a code or use digital access to gain access to the building! The unit was clean and a heavy duty lock was provided! I have a 5x10x8 and it will be plenty big enough for what I need to store until I get ready to move into my apartment! read more

Great Storage Facility. Clean, Manager is great. Only downsides would be parking lot needs holes fixed, and better lighting at night.

Katie was AWESOME!!! She helped me find exactly what I needed. Fast friendly and courteous!

Extra Space Storage is an excellent facility. Its staff are friendly, professional, and helpful. I had my stuff there for several years, and it always felt like a safe, clean environment to me. If I ever need storage again, I would definitely recommend Extra Space. Thank you for everything! read more

I wanted indoor storage for some of my families overflow until we can get it divided among family who wants it so I found this location which is close to my work and easy to access. After a bit of trouble figuring out how to get to places and finding thins in the warren of inside storage places, I got it all figured out and I'm very happy with it. I think the items will be safe and well protected here. I was able to give family members their own keys and instructions on how to access the family items whenever they wish to. I am glad I found them. read more

all l can say is don't rent any units from them I have had the most of anyone forat least 7-8 years all climate controlled they say u can get 30 month ftee if so it's not the price goes up about every 3 months l had for example 8 units anywhere from 10 /10 to the biggest due to stroke and hartattic it's been a horrible experience Aton of money don't except any help or favors your better off wait tii they put u in auction and then do a pay out buy the time if u r late u get late fees +++++ it's crazy can go on and on never again find someone or something that will work with u and don't count on any insurance pay out l had full link mink ate up by moths had it covered in bag 10,000.got nothing read more

Clean, convenient and safe! The manager was super nice and helpful, and it was easy to set up. Its easy to access our unit too, and there are always carts waiting for us. Highly recommend. read more

Clean, safe, well lit, easy to work with, available any time we needed our stuff. John was great to work with. Thanks! Kim B.

I needed a place to store and they stepped up. My experience trying to rent at their competition (public storage off hickman mills) was horrible. These people understood and said they had gotten similar complaints in recent weeks. I look forward to storing here. They made the process quick and great. read more

I have never stored anything before coming to Extra Space Storage. The people were so nice and made it easy. The facility was nice as well and I feel totally secure here. I will highly recommend it to anyone. read more