Thomas is very understanding, friendly and helpful. Highly recommend. It takes a person who knows…read morecustomer service and has years of experience to take care of customers right.

I normally never bother to write reviews, ever...But considering my experience, I felt obligated to…read moreshare how this storage facility does business. I rented a unit from Alicia 3 months ago w/ a special 50% off first 2 months rent. I was unhappy with the cleanliness of the facility, very dusty inside the units and trash is scattered throughout the property but given the location and special I was offered I decided to ignore the red flags. Now, Alicia (property manager) has been texting my personal cell phone #. Borderline harassment, about wanting to be "be friends" and "hang out". Pretty strange for a property manager to invite a tenant to the onsite property to " hangout". I declined over and over and brought my wife w me to the storage facility because she needed to grab a few items for our newborn she had packed away. Alicia saw us at my unit I am renting and evidently wasn't happy about it. A day goes by and i receive text messages from Alicia talking about how angry she is about me having a wife???? Crazy right! So i saved all the messages seeing how unstable the management is here. So basically now, I have a bill that is NOT part of our agreement. She did NOT apply my 50% discount. She is charging FULL price and ridiculous fees. I have complained to countless employees at security self storage just to get runarounds. I will call you backs etc.... WARNING......be advised about my current situation. This company allows this type of behavior from managers that live ON-SITE. Hopefully nobody has to experience what my wife and I are going through.

Staff at this location is very helpful and communicates well. Even with a small issue (my fault),…read moreit was handled professionally and clearly. The location is in a secure spot and I feel safe with my belongings there. I wouldn't change my storage needs as long as I'm in Dallas.

Do not even think about renting a storage unit at this location. They are more than 50% higher than…read moreother locations within 1 mile of them. And they raise rates every 6 months. You will save A LOT of money by checking out other locations within the same area.

So, I had trouble getting into the unit. The code provided to access the elevator doors didn't…read morework. No one was physically on the property to assist me. I stood there for an entire hour trying to figure out how to access the building. I spoke to customer service, who said they could refund my booking and book me at another property that costed me more money. I was told I would be paying the same price, but I would have to wait until the refund was processed to get all the same discounts I originally had. Spole to a woman who said she was over the location, she apologized, and said she would process the refund. I was told to wait 24 hours, but I still didn't receive a refund. I called back, and she said she had to talk to her manager to process the refund, and it would be checked out the same day, which was the 4th of that morning. She never canceled my booking; she only moved my dates to December 31, 2025. I don't know why. I spoke to customer service again, and they said the refund would be processed, but I was told to wait 24 hours. Nobody knows what they are talking about.

Attentive personnel and prices so affordable. Location is excellent between 35 hw and 635 Hwread more

I have had a storage unit here since I moved 12/2020. I have one of the climate-controlled units. I…read morehave found it to be clean and at a good temp every time I go there. They have carts to use to move items back and forth to your car. Owners very friendly and helpful whenever I have needed anything. Really appreciate a good place to store my stuff.

We're a non-profit, and we rented here for a couple years while our offices were in transition…read more They went through their own transition while we had a unit with them, and it was near seamless. We had a minor issue with their credit card processing, and they fixed it quickly. Their staff are easy to work with as well.

The manager - Nicolas - worked with me and made sure that I had exactly the right unit in the right…read morespot given my physical limitations. Great customer service. He is personable and really loves his customers. Great price, too!

Popped in not knowing what to expect,Bill Bradley was very nice and understanding.After showing me…read morea couple of units I decided on the one that fit my needs. Got a great monthly rate and a good location in the facility.Could not ask for a better outcome.Thanks Bill!

This Self Storage place is actually pretty nice! First off, it's conveniently located right off…read moreI-35E North & Harry Hines Blvd, so there's no need to turn down any side streets or worry about getting lost. Once on the property, there is more than enough space for you to maneuver your vehicle to load and/or unload your items due to the ample amount of property space. The staff is very friendly here and make you feel right at home. There are security cameras at the entrance and exits of the property and a secured keypad entry to access the property. The property has 24 hour access and in a very well lit and populated area, so no need to worry about being in an unsafe environment. I would definitely recommend this Self Storage property.

From the owner: U-Stor is the leading provider of clean, safe, and secure self storage mini warehouses. We offer…read moreaffordable solutions for your storage needs. Each of our spaces feature free 24/7 access, an individually alarmed door, and convenient ground-level drive-up access. Our automobile and motorcycle storage spaces are the perfect place to park your recreational vehicle between adventures.