I had my household goods at EZ Storage in Pomona for over a year. Because of a mix up in communication, I was charged an extra month, $273.00. I moved out on September 15, and they charged me on October 11. I will not use them again. I had a storage unit here, back in the eighties for eight years! I will say that the ladies who work there are super! No complaints about them. Corporate, nothing good to say about them. read more

This is a convenient location for our storage needs and a nice facility. Price is very competitive with good hours. Manager was very helpful with the door and stuff. I wanted to mention their Manager Cynthia and add how helpful she was with us. read more

I trade off making payments with another party every other month and the last payment I made was over the phone and was in June. Since then that have established online payments. I was unaware of this was was told about it quite rudely by the manager Cynthia. I left a message asking to be called back by anyone other than Cynthia and have heard back from no one. I assume she deleted the message. Sent a money order by certified mail, no one was present to accept so a notice was left that. Weeks later I get a call that we're still late. I inform Cynthia that we went a check via certified mail. Even after we tell Cynthia all this she STILL wants to be argumentative with us. Cynthia should not be in customer service. Cynthia is no longer with the company. They now offer online payments. read more

I had the BEST experience at EZ Storage with Cynthia!!! She was so helpful and patient with me trying to decide on what I needed. Along with being very knowledgeable, she is kind, funny and was a pleasure to work with. read more

I'm not too sure if they're racist or just not human Beings who don't know how to do jobs. My elderly father has been renting a storage unit from them well over 3 years. Since Covid my father has been out of state working. And As such he's old school and doesn't use emails or phones very well. Every single time I call The lass is very condescending rude and seems like she just doesn't want to be there or alive and wants to jump through the phone and throw punches..... how can you up the prices without written consent or prior knowledge which is highly illegal. How do you send someone's payment receipts and all of their information to random people that they don't even confirm. Also how do you let random people make payments you do no security check or anything you just let anybody pay anything. Hopefully the team members get a first-hand class on something called customer service and experience. On their website it mentions that they love their customers. how can you proudly love your customers and care about them if you do nothing to help them or even to have some form of communication with them. Just sent a complaint to the BBB and the DCBA don't worry when my father moves his items out the receptionist and i can have a nice lil chat face to face ‍ read more

please don't ever even consider renting a unit here! they have rodents, i had to transfer to another storage company because their units are filthy and i found mice running and climbing on the wall and feces everywhere, i would rate this business a negative 5 stars if only i could, they even had the nerve to charge me ir the few days when all they cause me was inconveninece and i should be the one charging them because i took my clothes to have it dry cleaned after storing my clothes and other personal items, they denied they have pest problems but when i was moving out of the unit i was renting, a pest control vehicle just pulled up and i asked the driver if he was there to fix the problem he said he was called in by the management, i really hope the rodents and other oests are gone, who knows read more

I would like to start off with saying that this place does not even earn ONE star. I put my son's brand new toys, baby sentiments, furniture, clothes, tv, and plenty I can recall at this time, but not even TWO days later, my things were GONE! Someone had broken into my unit and all EZ Storage could say was "well this hasn't happened since I've been around". Wtf is that to say to a completely HEARTBROKEN customer of TWO days!?!?! Screw you EZ storage, you are the worst public storage fascility I have ever dealt with! To say the least! read more

Great place to store your stuff! The prices are great. The location can be a bit noisy at times, because of the train that runs along the north side, but after all this is a storage facility, not a hotel. Miss Cynthia, the manager there, is the sweetest lady, and very friendly! They even have an option to pay rent online. I highly recommend this storage, especially is you live in the Pomona, La Verne and Claremont area! read more

Cynthia is such a warm greeter. She goes above and beyond for her tenants. THANK YOU CYNTHIA. The facility is clean and well secured.

Cindy has been a pleasure to work with. The facility is very well maintained and the prices are reasonable. By far the best in the area!

Do not do business with this company. This company transitioned to "Storage Solutions" a few weeks after I rented a large unit in June '20. When I came to 'move out' in August, my unit had a new lock. They moved my things to a new unit without me being present. The staff told me that I had received an email and a voicemail telling me that they would be moving my things for me, but that was not true. They then deferred to the contract I had signed, to let me know they could move me if they wanted to. They told me not to worry, because it was 'supervised.' I am missing several boxes of personal items, several pieces of furniture were damaged, and just for the heck of it, they moved me to a new unit in reverse, meaning the things, like my hand truck, were literally buried in the back of the unit and not able to be used until I completely emptied the unit. Additionally, the road is very narrow down the strip of storage units, and its bowed, so that if you park a moving truck, it will essentially be tilted sideways. And if you happen to show up while someone else is moving, too bad. You have to wait - there isn't room for two vehicles at the same time. Horrible customer service. Horrible facility. I would give zero stars if possible. read more

Cynthia is a very friendly person, she help me with my answer my questions. I will highly recommend this place to my friends.

This place is great! The Manager Cynthia is wonderful, very helpful and informative. My experience was "easy" just like the name EZ Storage read more

Good place to store my stuff temporarily. Reasonable prices. I will use them again if needed.

I have had my storage unit at EZ storage for 3 years now. I started from a little unit And then Cynthia herself help me get my outside unit thank you Cynthia your awsome! read more

I was a renter there short term and loved it. The manager Cynthia was great and easy to work with and the process was a breeze going in and out. If I ever need a storage again I'll be coming back hopefully Cynthia will still be around to help. read more

Worst storage facility I have had to use. I travel out of the US and cannot call in every time to set up billing I was told I would be able to log in with my email to do online billing, should have been as simple as that. 4 months in they have no set up the email, I cannot log in with any Acct# I was told I would need instead. This in turn accrues late fees which they are glad to accept, I tried to stay on the phone and get the problem solved but the person working was "new" and said she couldn't help with the log in issues but could take payment over the phone. Granted im still out of the US, place is a joke typical scam storage that you usually hear about. They hire a new person every week because the facility constantly has break ins and who is the one opening the gate? spot on, Go down the street to a different facility. read more

Good storage place. Easy access and safe. Manager is very helpful and easy to communicate with.

I've had terrible experiences with storage companies over the past few years. EZ storage has been such a relief. The units are up to par and their customer service is A1. Cynthia made sure my time there was pleasant and accessible. I had to move out of my home last minute and they were accommodating and compassionate read more

Clean and the manager, Cindy is very helpful. She genuinely wanted to make sure that I was satisfied with my experience. The prices are reasonable and feel my items are safe stored at EZ Storage. read more

Best storage unit in town. Very clean and easy access. Cynthia is very friendly and welcoming.

Great service and clean facilities. Cynthia was very professional. She explained everything in detail. Thanks for all your help!ok

Cynthia was very professional and helpful. Amazing customer service! She made the process very easy

Very good prices! And Very clean! looked everywhere couldn't find anything better. People don't realizes how important it is to make sure how well the maintenance is because you dont want bugs or rodents around your belongings. I was very happy with the services I received for the 3months I rented the space. Big thanks to Cindy for the great customer service. read more

I don't want to give away too much, but trust me when I say Natalies review is spot on, I couldn't agree with her more. But its also so much worse that you think, security is virtually non existent and nothing has changed since 2012. That "hasn't happened since I've been here" line is literally what they train the employees to say to the customers. But seriously the place is a joke and your stuff is not safe or secure there at all, I wish there were more reviews to read but the lack of them also proves my point. Do yourself a favor, if you care about your stuff then don't waste your time, its unprofessional, unorganized, unsecured and unsafe. The owner hired the worst person to supervise "his" managers and it seems like neither he or his son care or even realize whats really going on with the business. I'd like to say to the owner, call around and ask the staff yourself personally, don't take my word for it. Get some feedback from "your" employees, its only a matter of time before she costs you some kind of harassment/discrimination lawsuit. There's no telling how much shes already cost you with her terrible leadership. If the company has any investors left, I seriously think they'd be a little more than upset about how the day to day operation is being run and how little you're involved in any decision making. Honestly, she has no business "supervising" anyone anything or even interacting with humans beings at all ask anyone lol. To his son I'd say do something before she costs you your inheritance, I know I'm not the only who thinks you look like a bitch for letting her run your familys business into the ground, just saying. I really don't expect this place to be around much longer their business is dying, all they try to do is milk customers out of their money. If you're already a customer I'm sure you know what I'm talking about but its even worse than you realize. Try this, verify what size your unit is then call and ask for the current price on that size unit. Some customers are paying twice or more the current rate! That's how they reward their loyal customers, I could go on but I think I've made my point, you've been warned lol! read more

I'd been outta town for a year. I was referred by a friend that's been coming for many years. I've had my storage with EZ for a year. I'm so very pleased with the service I'm so ecstatic to write a review now. The staff are friendly, courteous, and helpful. I was so impressed with Cynthia's customer service she great . The units are secure and clean who could ask for a more affordable unit prices are fair. I feel my property is safe. It's convenient with regards to my Pomona location. I'd recommend this facility to anyone looking for a large or small storage unit. Thanks for the great experience. read more