AVOID AT ALL COSTS ~ unless you like headaches ;) Had the absolute worst time trying to book a unit with them. You have to be very careful when talking to customer service, they will start charging your card without fully understanding what you want and somehow you will be at fault when they charge you the wrong price. I am shocked at how they treat people, didn't sit right with me. After botching my reservation, they still expected me to pay the $29 that was supposed to credit towards the rental. They claimed they could not transfer that to the new lease agreement, because it was already linked to the lease was wrong... makes no sense. I still wanted to work with them, but they refused to add that $29 credit to the new lease.. and out of principle why would I want to work with them. After demanding my money back in and dropping the business relationship, I am so relieved I do not have to communicate with them any further. I don't know if the girl I talked to was new or what, but the company should be understanding of miscommunication and stand by their mistakes. Easy for them to not own up to mistakes when your card has already been charged. I would honestly just avoid this spot, glad I didn't sign a lease with them. Ended up with with a much better company, whose reservation process was easy and cheaper. Look elsewhere unless you enjoy headaches ;) read more

Today 7/27 I rented an unit with Natasha. She was beyond helpful and guides us through everything we needed. Highly recommended.

I've been with them for years always pay on time and every year they increase my payments and when I asked they say it's up to management and then they change managers now the new manager is never in when you try to make a payment if you go online or mail in payment they say it's late and charge you a outrageous price! I sent you a email with my information and still haven't gotten a reply read more

honestly the price was awesome when I first signed up and then the company required me to have insurance so it went up 30$ a month and then the rates were raised so I'm paying 50-60$ more then when I first signed up, which I've only had the storage a little over a year and was only paying 80$ a month for a 10x10 now I'm paying a little over 130$ a month.. next month I will be getting all of my items and going else where... everyone just beware PRICES WILL CHANGE.. not worth it at all read more

Just wanted to give a shout out to the property manager Natasha! I was helping my friend to vacate his unit last weekend, and Natasha did an amazing job explaining him the whole process, especially the timeframe - which saved my friend hundreds of dollars, literally Great work Natasha, and thanks again! read more

This place is very clean.They were able to help me pick out my storage unit at an affordable price.I was able to pick my storage unit and move my stuff on the same day which I was happy about.Natasha explained everything and made me feel comfortable.Definately will be reccomending Storage King in Newark to friends and family! read more

I had to store a vehicle on a short notice. I knew I wanted something that was save and secure. Not only are they what I was looking for. The process was so quick and the representative I spoke with was very professional. Then I went to the location and had to call the manager. She was so friendly and professional. She made me feel like I was her best friend and handles the matter as so. I would recommend to anyone needing a dry storage unit or vehicle storage. Oh not to mention very inexpensive for a clean safe and secure facility. read more

Natasha Rodriguez the property manager was super nice & very professional. Highly recommend this storage .

this is the worst storage place that has ever existed in my life time. I have heart failure and upon moving in I sat down for a brief second my boyfriend was locked so he asked the girl to go back and check on me make sure I was OK well I had fun to sleep for a few seconds. I take my medication and there was another store is right across from mine that's had said it was available so I cut a little tag thing and I was going to rent it well she came back telling me she didn't really say anything she told me I could not in that storage. They need to get my couch out of there right now. and then explained that I was going to rent it she said that's not how things work here next day I received a letter that they terminated my service. I wasn't even getting a month I paid for a month they owed me some money because I rented a U-Haul and they sent me a code that did not work so I had to return the U-Haul. I had no help moving and so they were going to make a deal with me and work work something out and they said when I confronted her the next day with email had gotten she had said they're not refunding me any money and I had to be out on the first while my car had gotten stolen or I called and left a message with someone and they said my stuff was OK that I was OK. I said I'll be there soon. I told him a car got stolen. I called back left a message. No one returned my call. I called again no one return my call I called a third time and got the answering service. He promised me that he would give them a message which he did not. I called him a few days later they tell me they auctioned off everything I own my children's pictures, my birth certificate, Social Security card, everything I owe, my whole house was packed in a big big storage I am devastated. This is the worst place I've ever seen in my life. It's a one on Highway 146 Baytown Texas. They're so rude in there. They are horrible. They've stolen everything I own for me and my daughter and they're gonna get it because I thought a discrimination lawsuit on their ass. This is the worst or storage I beg you infect anybody that wants to go there do not do you not use storage king please do not they will steal your stuff they don't care they are doing this is the worst they're haters that's how they make their money they do daily auctions they bought the storage that stealing peoples stuff . read more

They overcharge you on everything and even customers like me who use and pay their services since November of 2016 they have zero appreciation. Even right now when the whole world is suffering the epidemic corona virus and filling for unemployment is USA they charge you late fees like a bank. No email to remind you! No text to remind you or even ask if you are OK ( since I live in NYC ). Im not working for one month already but they dont give a penny about it. Just couple days due and I have a U$ 35 dollars charge. read more

Louis really helped me out. He actually took the time to find the storage that best suited me for a great price. He is a great representative of the company. read more

I am not one to write reviews, however, I feel as I should in this case. My husband and I have been a customer for several months now and the reason why we are inclined to leave this review is because of their service. I reached out to the office yesterday and explained our situation had changed due to recent events. The person there was not able to assist however he gave me the number of the person who could. After speaking with her, our worries were put at ease. Thank you for working with us! read more

The absolute worst experience ever with this location. We reserved a unit but when we went to move into it, it was not anything like the units they showed us initially. When we tried to cancel they were saying we would still be charged the full months fee of $135 as we signed up online 4 days previously and they only allow 3 days to cancel (WHICH IS NOT WHAT THE ONLINE CONTRACT STATES). After going back and forth with the staff and their corporate office they agreed to refund everything but a $25 administrative fee. Absolutely ridiculous. Thennnn they still charged us for the use of the unit today, and only refunded $106. As I said we never even moved a single piece into the unit and we never even signed a renters agreement at the facility. What a joke. Pathetic. If I could give no stars I would. read more

....these guys are great...i am a new user and found the facility in Newark to be very clean and well run...the staff there led by Ike is great....veruy helpful not only with the process of moving in but also with the moving of items themselves...would recommend these guys for sure.....patrick..... read more

Wonderful service from Rosa. Got a great rate on a 5x5 storage locker that was more than enough space. We were able to complete our transaction and actual unloading expeditiously. Very clean and secure facility and very glad we chose them! read more

My name is TW I've been a customer since 2004 and all these years I found Storage King to be awesome! From the beginning its been clean and safe! The workers there are the best! But its one worker that stands out more than the others. Her name is Maris she goes beyond her job duties to make sure the customers are satisfied! I appreciate her manners when I call and her pleasant personality! I just want to say thank you Maria for a excellent job and I hope your company appreciates you! read more