Best customer service ever! Left an item in my rental, and Randall made sure it made it all the way…read moreback to Charlotte.

Absolutely the worst car rental ever every time I go in it's this young guy who states he doesn't…read morehave any cars to rent out which Is a lie when it's tons of cars outside! He called the cops on me for no reason when I clearly just ask for the managers phone number he yelled at me and told me to get out, he call 911 & lied to them about the whole 3 minute ordeal! I will never rent from this location! I wouldn't even give this place a one star more like ZERO!!!!

Yesterday was the third time that I have used Luxury Lines and each time has been great. They will…read morepick you up at your home, take you and your group to your function or event and they don't mind stopping anywhere you like along the way. Yesterday, a few friends and I booked Luxury Lines to go to Andretti Indoor Karting in Roswell. Mr Ed was our driver and he got us there and back quickly and professionally. He even took our photo for us. The vehicle is always clean and service is always perfect. We will continue to use Luxury Lines and refer them to our friends.

From the owner: Luxury Lines specializes in personal, private, and corporate transportation to and from the…read moreairport, sales conferences, concerts, sporting events, or, just a night out on the town. Our vehicles are clean, dependable, well maintained, and DOT certified. Our drivers are professional, courteous, and have all of the training and certifications required to make sure you arrive safely and on time!

I'd give zero stars if I could. Jim lied to us several times…read moreand held my documents hostage over money that I did not owe him. Bad business practice, BEWARE OF THIS PLACE AND THE PEOPLE WORKING THERE My fiancé was the only person on the lease of the car. My fiancé gave Jim a courtesy call with our new address on the other side of the country and let him know our payment would be late, we've done this with him before - he said it was ok. He still had the car repossessed two weeks later and the tow guy threw MOST of our belongings out at a police station (while trespassing at the station) but kept ALL of our legal documents. Wallet, IDs, passports, birth certificates - literally. ANY means to identify ourselves. We contacted them and they CLAIMED they didn't know those items were in the car. Jim then lied to my fiancé and told him once he got a confirmation/tracking number for the car keys being sent to him, he would send us our things. We managed to do that with the help of friends since we didn't have any identification means or access to our own damn money. We sent him the number, he refused to send my things STILL. I called him, he was incredibly RUDE and actually hung up on me once I told him I need my things back. So I texted him. He pretty much rubbed it in my face and even said things like "enjoy the ride back to Alabama" (we are across the damn country) and literally told me he'd take me to court and sue me for money my FIANCÉ owes him. He specifically said this. And held my items hostage. Put us through A LOT and put us in a helpless position and enjoyed doing it to us. It took me sending a grown man to his office and then they finally gave my friend my things for me. None of this is good or even acceptable business practice. ID AVOID DOING BUSINESS WITH JIM AND CAINS AUTO SALES ALL TOGETHER.