The service department is lacking in both customer service and aptitude. For example, my vehicle…read morewas recently there for over two weeks. This was the 4th time I've had to leave it for repairs in as many months. Each time they found a "new" oil leak or coolant leak. And each time I got my vehicle back it hadn't been washed. The best thing about this place are their shuttle drivers....which I'm now on a first name basis with given how many times I've had to take my vehicle here.

I'm very in the service that was provided before and after Independence Day Weekend…read more 6- 24-2025- Check engine light came on along with Start stop light 6-30-2025 Dropped Off vehicle to get the lights checked out 7-1-2025- I received a call from Mike Patton indicating there was nothing wrong that they could find. I asked abut the start/stop service light and the technician checked batteries, Instantly Jeff called back and said that 1 battery had a warranty and I would just have to pay for the other battery for start/stop service. I agreed to the batteries being changed. I was told that should Fix the issue, and was confident that they were right. They said if any issues to bring It back 7-02-2025 - Mike Patton called and stated that my vehicle was ready for pick up. had my brother drive it home and parked it until Friday's road trip. 7-04-2025 Heading on road trip and the approx. 10 miles into driving the check engine light and start/ stop lights are back on. 7-07-2025 contacted mike Patton about the lights being back in and Jeff said Now that you have new batteries we can get to the root of the problem. Go online and make an appointment. 7-08-2025-I dropped off my vehicle tor the check engine and start stop light again. 7-09-2025 - Jeff called and stated that my Jeep have 2 stored codes and 1 active codes. The active code was dealing with fuel vapors, purge valve and ESIM. And they're not sure its going fix the issue. They Plan to get the parts and put them on 7-10-202. Technicians will drive it and it may be ready NLT Friday. 7-11-2025 Jeff called and said that my vehicle was ready for pick up. I picked up my vehicle around 3pm and drove it home to pack for my drill weekend. Approx. 6:15 pm I'm on the road and the check engine light and start/service light comes back on. This is a total disgrace and i feel like I'm being nickeled and dimed, considering i have spent $1400 within two weeks. How many times do i need to take my vehicle back before its fixed? GEEEZZZZ LOUISE!!! Men be aware when sending women here to get cars serviced.

I purchased a car from here in 2017. The salesmen were very rude, disrespectful and unprofessional…read more The initially told me that I could only choose from 3 cars with an $800.00 down payment. So I chose a 2009 Ford Fusion. It seemed to be the better of the three, depending on one wouldn't pull up the hill. And the other one had a loud noise. They took my money and let me drive off with the car after I put full coverage insurance on the vehicle. I drove home and parked the car. The next day, I went to the store and back home. The following day, I made a 60 mile trip that left me stranded on the side of the road with large amounts of oil protruding from the car. ( Mind you, this is only 3 days after I purchased the car. Everything should be good right? ) I immediately contacted Snappy Auto Sales and they told me that I should use my towing service included with my insurance to get the car towed backed to their shop. He also stated that they would fix the problem. I again contacted them a couple of days later, and asked them if they had fixed the problem and when could I pick up the car, because I really needed a vehicle. I had just put 800.00 down 250.00 for insurance, and I had not yet paid my 1st car note. Im thinking they should surely fux the problem. Instead they told me that they would not fix the car, and if I wanted it fixed I would have to pay to have a transmission repair job done at a ridiculous amount of money. They said that it was my fault. They refused to fix the car or give me my money back. Very rude, unapologetic! I felt like I had been ripped off or scammed. I had been. There was nothing that I could do with a car that needed a transmission. So the car set there at their shop, which they probably ended up fixing themselves and ReSOLD or ripped somebody else off of an 800.00 deposit. They later wanted me to claim the lost with my insurance company so that they could pay them the complete cost for the car and the repairs!! They asked me to lie and say I gad caused the damages to help them to get paid and to relieve me of the debt. Are you kidding me?? I was out of a car and money!! I WOULD NOT RECCOMMEND THIS CAR LOT TO ANYONE! They will rip you off & SCAM you out of your money. The cars are all bad cars and No Good. Please go some where else to purchase a car

We worked with Avery Anderson and Kyle Lanzi to purchase two vehicles. Both guys did a fantastic…read morejob! They were thorough and great to work with through the whole process. Thank you to both of you!

Needed a battery replacement during a 2K-mi relocation. Stopped in as this was the closest place…read more.. after 2 jump starts in the same day & 3 in the same week, I had no option to be choosey & have research time. They took my car in immediately, checked the starter/ignition & battery & determined I only needed a new battery. I was in & out in less than an hour... reasonable pricing. -1* only as they didn't reprogram my radio... it was flashing asking for a code... fortunately, I wasn't far, drove back & they reprogrammed the radio/CD player. For $300... I shouldn't have had to return for basic service. 3.5-4* out of 5. -1* for the inattentiveness of the mechanic, who didn't reprogram the radio/CD player. For me, they offered decent service. I'd stop by again if ever in the area.

just got my car out of the shop two days ago . remind you I live near Columbus ga . I took my son…read moreto his doctor appointment in Atlanta yesterday and got stranded again . was reassured the car was in good standing . initially wanted to do an early trade or setvice trade since the car is having so many issues but service was so stuck on just fixing the vehicle first . for a main battery fuse and tow my bill was almost $400 . I don't even want to see whst the new bill is. I just paid my carnote 2days ago . mind you the car is a 2012 Honda accord with 255,000 miles on it and $10,000 to pay off it's not gonna make it . I gave them a chance to fix the vehicle and they told me they don't subsbribe to car fax . was told well the cars are used and come from auctions and i just don't understand what does that have to do with integrity and compassion .

Do not come to this place they will try to scam you. They lie and will try charge you outrageous…read moreprices for cheap vehicles.

For the extremely long wait times to get minimal maintenance done, they could at least have a…read moreworking coffee machine or a screen that has updated the status on vehicles being worked on. They have one, but it's inoperative as well.

I bought a 2024 Nissan Altima and three different extended warranty's. I trade it in for a Toyota…read morerav 4 in January 2025. all waiting for my refund from the warranty's from Jan 2025. I hand delivered to Bently Mixon all the paperwork for a refund. He doesn't answer his phone and no answering machine. There is no General Manager this whole time. poor customer service and communication. I had to drive an hour there to personally speak with him and still no refund. next I guess is legal counsel help.

BAD BAD BAD. Salesmen and finance people over charge for used vehicles. They wrote me up a 20 f250…read morewith 50k miles and when finance was over they wanted 40k with a blood insurance payment. "Stay away from kia if Lagrange corrections F150

I recently made a visit to KIA of LaGrange to get my 2013 Optima serviced for an oil change and…read moretire rotation and left with a brand new 2025 KIA Telluride My automobile salesperson was Denatay Heard. Who happens to be new to the LaGrange family. He was very professional, patient, and friendly. Throughout my journey, Denatay informed me through some suggested decisions pertaining to my preferred make and model. I test drove different vehicles until I found the vehicle that was suitable for my comfort...physically and financially. If you are looking to purchase a new/pre-owned certified vehicle. I highly recommend you visit this dealership. Here, they'll welcome you with an inviting approach versus a pressured approach. Their goal is to make sure their customers are % satisfied. I'd like to thank Denatay Heard (salesperson), Ladd and Larry (finance), Stacey, Wes, Kathy (Service), and a very special thank you to Todd, Ms. Patty, Carlo, Willie, and Preacher. For being such wonderful people.

Awesome to deal with !!! Recently bought a new 2024 Ford…read moreBronco from Mike Patton Ford. Cannot say enough good things about our salesman, Roger Messerly. He made this the best auto buying experience Ever !!!. Also, Josh the manager and Sean the Finance man, treated us fairly and were great to deal with. We live a long way from Lagrange, GA but, have already referred another friend to them and will continue to make the trip there for our future car purchases. Overall, great experience !!!

DO NOT BUY HERE. I am a Ford girl thru and thru, but Mike Patton's team is horrible. I was lied to,…read morecheated ,and didn't even get the vehicle that I wanted that was on their lot. And definitely do not let Mike Smith be the salesman that you use.