I dealt with "Kenny" at Lagrange Toyota and he was fantastic. Low pressure and very knowledgeable…read moreabout the cars and options. He a true Professional and very knowledgeable. The trade in price was very professional and juggled us and another buyer today. This is a great no pressure salesman. And he's former military. What a great experience. Just ask for Kenny he's the best !!

Went in to buy a used vehicle that was listed on their website. Everything was going decent. Took…read morethe vehicle on a test drive. The whole vehicle smelled like cigarettes, as if there were one actively lit inside. Which okay. It's a used vehicle and they said they would clean it to get rid of it. The tank was on E already so we just did a quick drive around. Came back and tried to do a tiny bit of haggling due to the smell and the brake light housing being cracked/broken. The salesperson went to the back to talk to his boss about it and I watched the whole interaction. The boss laughed out loud said no and slapped a roll of duct tape on the counter as if saying that's the best they'll do. The salesperson came back and said he wouldn't budge. So we were like... okay well can you at least fill up the gas tank so we can drive off the lot? He said he'd do it and took off while we finished the paperwork. We finished it all and got in the car and drove off.... The gas light was still on. The salesperson even had the audacity to send a picture of him with the nozzle in the gas tank to "prove" he was filling it up. Unprofessional and straight up liars. Just make the drive to somewhere else.

Great staff Stephen (service Advisor) is always professional any time I have had any issue they…read morehave gone out of their way to fix the issue

The service department is lacking in both customer service and aptitude. For example, my vehicle…read morewas recently there for over two weeks. This was the 4th time I've had to leave it for repairs in as many months. Each time they found a "new" oil leak or coolant leak. And each time I got my vehicle back it hadn't been washed. The best thing about this place are their shuttle drivers....which I'm now on a first name basis with given how many times I've had to take my vehicle here.

I purchased a car from here in 2017. The salesmen were very rude, disrespectful and unprofessional…read more The initially told me that I could only choose from 3 cars with an $800.00 down payment. So I chose a 2009 Ford Fusion. It seemed to be the better of the three, depending on one wouldn't pull up the hill. And the other one had a loud noise. They took my money and let me drive off with the car after I put full coverage insurance on the vehicle. I drove home and parked the car. The next day, I went to the store and back home. The following day, I made a 60 mile trip that left me stranded on the side of the road with large amounts of oil protruding from the car. ( Mind you, this is only 3 days after I purchased the car. Everything should be good right? ) I immediately contacted Snappy Auto Sales and they told me that I should use my towing service included with my insurance to get the car towed backed to their shop. He also stated that they would fix the problem. I again contacted them a couple of days later, and asked them if they had fixed the problem and when could I pick up the car, because I really needed a vehicle. I had just put 800.00 down 250.00 for insurance, and I had not yet paid my 1st car note. Im thinking they should surely fux the problem. Instead they told me that they would not fix the car, and if I wanted it fixed I would have to pay to have a transmission repair job done at a ridiculous amount of money. They said that it was my fault. They refused to fix the car or give me my money back. Very rude, unapologetic! I felt like I had been ripped off or scammed. I had been. There was nothing that I could do with a car that needed a transmission. So the car set there at their shop, which they probably ended up fixing themselves and ReSOLD or ripped somebody else off of an 800.00 deposit. They later wanted me to claim the lost with my insurance company so that they could pay them the complete cost for the car and the repairs!! They asked me to lie and say I gad caused the damages to help them to get paid and to relieve me of the debt. Are you kidding me?? I was out of a car and money!! I WOULD NOT RECCOMMEND THIS CAR LOT TO ANYONE! They will rip you off & SCAM you out of your money. The cars are all bad cars and No Good. Please go some where else to purchase a car

We worked with Avery Anderson and Kyle Lanzi to purchase two vehicles. Both guys did a fantastic…read morejob! They were thorough and great to work with through the whole process. Thank you to both of you!

Needed a battery replacement during a 2K-mi relocation. Stopped in as this was the closest place…read more.. after 2 jump starts in the same day & 3 in the same week, I had no option to be choosey & have research time. They took my car in immediately, checked the starter/ignition & battery & determined I only needed a new battery. I was in & out in less than an hour... reasonable pricing. -1* only as they didn't reprogram my radio... it was flashing asking for a code... fortunately, I wasn't far, drove back & they reprogrammed the radio/CD player. For $300... I shouldn't have had to return for basic service. 3.5-4* out of 5. -1* for the inattentiveness of the mechanic, who didn't reprogram the radio/CD player. For me, they offered decent service. I'd stop by again if ever in the area.

It's a pleasure doing business with Rainey. They are the best used car dealership to go and buy a…read morecar from. Good used cars. Come to Lagrange, Ga. and gave Rainey a try. C. Williams

Cars be iffy takes their time when it comes to servicing your vehicle but when u ready to spend…read moreyour hard earned money to get a car the most helpful people on the world with a big smile I told myself I wasn't going to go back to Raineys a few years ago when I bought a car and the engine blew on me I decided to give them another chance and in 2 months my car was acting up mine you I just got the car after you buy the car they are the most unhelpful people ever I drop my car off Thursday and every time I call to check they say it ain't been diagnosed yet and people be having stuff to do they won't let me get a rental car or nothing it's now Saturday and the service place open to Monday the most unprofessional people I ever met will not be shoooing with them in the future your best bet is to find somewhere else because when they know they finna make a sale they will treat u like Mr Rodger's but just know them cars have a 50/50 percent chance of working and after the sale they will not be helpful in any way ITS ALL ABOUT SALES 0/0

For the extremely long wait times to get minimal maintenance done, they could at least have a…read moreworking coffee machine or a screen that has updated the status on vehicles being worked on. They have one, but it's inoperative as well.

DO NOT PURCHASE the Nissan Rogue 2023 from this or any location. Do a search first for the issues…read morewith this car. Throttle body part issues. Do cars breakdown? Yes Do new cars breakdown? I'm hoping less frequently but it's possible.The quality of production has gone down everywhere. The service you will receive from this location and their corporate office is Garbage. They sold me new car with eight thousand miles, which completely shuts down while on the highway and by God's Grace no one was behind me. It is towed to their service department and day two I called every hour on the hour to find out what was wrong with my car and to get a loaner because hey I still have to work to pay this car note. They never answered the phone. I had to call the sales department to have someone walk back there to get them to answer the phone. Seth did nothing. Referred me to the service manager Nate who did nothing but tell me they don't have a loaner. He did promise my car would be ready by noon the next day and here I am typing because not one person called me from the dealership or the service department. They won't guarantee to reimburse me for a rental car and I shouldn't have to take on that expense for a car I just purchased brand new. Don't let these salespeople sell you on any related to service because they act like it's a different company once you drive off the lot. Corporate is no better. If I have to spend money on anything it will be an attorney.

BAD BAD BAD. Salesmen and finance people over charge for used vehicles. They wrote me up a 20 f250…read morewith 50k miles and when finance was over they wanted 40k with a blood insurance payment. "Stay away from kia if Lagrange corrections F150

I recently made a visit to KIA of LaGrange to get my 2013 Optima serviced for an oil change and…read moretire rotation and left with a brand new 2025 KIA Telluride My automobile salesperson was Denatay Heard. Who happens to be new to the LaGrange family. He was very professional, patient, and friendly. Throughout my journey, Denatay informed me through some suggested decisions pertaining to my preferred make and model. I test drove different vehicles until I found the vehicle that was suitable for my comfort...physically and financially. If you are looking to purchase a new/pre-owned certified vehicle. I highly recommend you visit this dealership. Here, they'll welcome you with an inviting approach versus a pressured approach. Their goal is to make sure their customers are % satisfied. I'd like to thank Denatay Heard (salesperson), Ladd and Larry (finance), Stacey, Wes, Kathy (Service), and a very special thank you to Todd, Ms. Patty, Carlo, Willie, and Preacher. For being such wonderful people.

DO NOT BUY HERE. I am a Ford girl thru and thru, but Mike Patton's team is horrible. I was lied to,…read morecheated ,and didn't even get the vehicle that I wanted that was on their lot. And definitely do not let Mike Smith be the salesman that you use.

Poor customer service!! Have made countless phone calls to the dealership for 4 days now and cannot…read moreeven get through to anyone regarding a warranty plan, what kind of service is this to customers??? Not even a return call when we have left messages