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STI Movers

4.0 (4 reviews)
Closed • 9:00 am - 2:00 pm

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8 years ago

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Firehouse Movers

Firehouse Movers

(234 reviews)

A really great experience all around. The crew was outstanding. The office was helpful. The fees…read morewere within the estimate.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

Expert Dallas Movers - My dog being rude and being in the way smh

Expert Dallas Movers

(65 reviews)

Jonathan and his team helped us move today and they were absolutely amazing! They were so patient…read morewith us and worked really well with our needs. You know how apartment moving goes.. some times, your unit isn't exactly how you imagined it to be and there are corners and curbs you don't expect to be there on the day of the move. WELL! That's exactly what happened with our huge a** couch. They twisted it. They turned it. Nope. Nothing was working. They brought the couch all the way downstairs and Jonathan had this idea to remove the door to create more leeway. And what do you know.. it worked!! I was literally looking up apartment friendly couches and was planning on putting our current one in storage/selling it lol. Thankfully we didn't have to do that because I love this couch. To do what they do.. in this Texas weather.. I applaud them. I'm so glad we got such a great team (even the agent who booked our move was extremely professional and got back to me in a timely manner, main reason why we booked them in the first place!) Will definitely be moving with them again next time.. maybe in 2 years haha.

The quoting process was fine, they got back to us in a timely manner. But the real disappointment…read moreis with the moving process. We got 2 young guys who didn't seem very well trained on best moving practices nor were they very well prepared in materials. They didn't have any mattress bags nor enough saran wrap to protect our mattresses or headboards. Luckily we had bags and bubble wrap left over from our last move so we used that. They were also going to use the dirty moving blankets to wrap our mattress but we asked them to use saran wrap, which they did but they ran out of saran wrap and left half of our mattress exposed during the move. When moving our consoles and couches, they also packed them into the truck so that the 4 legs of the heavy furniture would bear the brunt of the traffic movement. When we first moved out here, the other company took the legs off and laid the furniture on the side, effectively spreading the weight across the entire console instead of focusing it on the legs. I had to ask them to do the same thing because I didn't want to risk ruining the furniture. When it came time to move the mattresses into the new house, they dragged it over the mud and ripped the bag, and if we hadn't caught that, they would've brought the muddy mattress bag inside. I hate to micromanage but I feel like if I didn't, our furniture definitely would've gotten more damage / mud / dirty than it should have. The young guys seemed to work hard, but they were woefully untrained and ill prepared for the move.

STI Movers - movers - Updated May 2026

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