I was recommended to this company by a long standing pool company. George is the absolute best. He…read moreknows exactly what he's doing, and he's not afraid to get to the bottom of any problem you have. He's reasonably priced, and even clean up everything when he's done. Highly recommend.

Pretty awful experience. Said he would get job done by a certain date then kept pushing it back…read more The work he did do left everything in worse condition than it was. Moved my heater which now no longer works. Replaced some pipes and now my filter leaks and there is air in the system. Only thing he did correctly was drain and clean the pool. Has refused to come back to rectify the situation.

Could not be more disappointed. Richard told me he would change my pool liner after I explained…read morewhat my above ground pool and deck were like. I was so happy, and scheduled an appointment about two weeks out. I took days draining the pool and securing a liner, and then when he showed up he decided that the deck was too difficult to deal with and that he was no longer interested in the job. Two weeks lost when I could've been looking for someone else to do it. My kids and I are so disappointed. He was arrogant and rude in addition to disappointing.

Horrible! Richard has an attitude and is very arrogant. He likes to do things his way or the…read morehighway. Always had something negative to say. It appears as if the job is overwhelming for him and is truly a chore! His prices are ridiculously high! I feel bad for the workers with him. I would not recommend him for anything! Stay away please use another pool company.

We've been using On Time Pools over the past 6 years. They are professional, knowledgeable,…read moreextremely responsive, and always go above and beyond. We are a first time pool owner, and whenever we've had questions or needed help, Mike and his team have been quick to respond and accommodating in finding the best solution. It's really not easy to find that kind of service these days, and we're grateful to have found them. We highly recommend them to anyone looking for reliable, top-notch pool service.

Mike arrived to find a leak in my above ground pool with his assistant. The phone quote was $175.00…read morein Nassau County. although they were friendly. Mike took off his pants and jump in my pool in his underwear. i pretended not to be shocked. then he asked for a towel. I started but didn't tell him to leave because the assistant was trying to help. Once finished he said $225. I reiterated the phone quote $175.00. I ended paying $200.00 . this morning I found the patch floating in the pool. I am back to where i started. I won't be calling him back. what a waste of money. Beware. not gonna bother to call him back.

I enjoyed working with Victor. He came out to help us with the pavers around our pool which had…read moresunk down, and they look great and don't move down when you step on them anymore. Although they are geared more towards pool related repairs and installations, I also asked for their help with opening my pool on a house I recently moved into. It wasn't perfect but their prices were much better compared to other places that charged X price, with additional costs for every little extra service, so in the end, I will save a lot of money by doing some of the easier things myself. Victor was also very helpful in answering all my first-time-pool-owner questions. I felt bad having to ask so many basic questions, but he never gave me the impression that I was bothering him. He also communicated with me well, which is hard to find with contractors. He would text in advance so I knew what time to expect him, and responded quickly whenever I would text or message him. He stuck to the quoted price, even after he went out to buy a small pressure gauge for our pool filter. Overall I definitely recommend Victory Pools. They were friendly and professional. If any issues arise in the future I will update the review, but hopefully not!

This was the worst contractor I've ever worked with! He stole many things from my house while he…read morewas working on my bathroom, including the lights, the vanity mirror, the shower door and he was delayed on the project for over two weeks before quitting. He was very unprofessional and is the most unreliable person I have ever worked with. I have contacted the police to recover the stolen items and also have contacted my lawyer to sue for damages for the huge mess that Victor inflicted upon my house. Avoid if you can and do not work with him because he will ruin your project.

I had an excellent experience with Fabio and his team. I had been dealing with a persistent skimmer…read moreleak that had been bothering us for quite some time. Before finding Fabio, I had worked with two other pool companies that were either unable to identify the source of the leak, recommended services which were not needed, or were simply unprofessional throughout the process. It was frustrating, so it was a huge relief to finally find someone who knew exactly what he was doing. Fabio identified the problem, explained the repair in detail, and answered every question I had along the way - and I had a lot. He arrived on time and got right to work. The repair was extensive, as shown from the photos, as it involved excavating the concrete around the pool to replace the old skimmer with a brand-new one, as well as digging a trench all the way to the pool equipment to replace the old plumbing with new rigid lines. Throughout the entire project, his workmanship was outstanding. Fabio was patient, honest, personable, and never made me feel rushed despite the many questions I had. He also shared several great recommendations for future pool maintenance, which I really appreciated. Once the repair was complete, he also took the time to thoroughly vacuum and clean the pool so it was ready to be used. I appreciated that extra level of care. His pricing was very fair, especially considering the amount of labor involved and the quality of the finished result. After my experience with other companies, I can say Fabio is the real deal. I'm already looking forward to having him back for some additional upgrades I have planned for my pool and would recommend Fabio and Poolminator. An easy five stars!

We requested services to clean our pool and he was responsive and did a good job the first time. We…read morerequested service again and got no reply back despite him seeing out message. I called him and he said he'd be there Wednesday, Thursday or Friday and he never showed or called.

Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed…read morewith Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.

Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest!…read more The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.

Lorenzo & James did an exceptional job ...it exceeded my expectations...so absolutely happy...I…read moreneeded a liner...they came...looked at the pool...gave me a price...came and did the job...so very happy...thank you guys!...

In short, this is a company that shows very little integrity. I wish I had seen other negative…read morecomments earlier to avoid this experience, so I'm posting to alert others. About four months ago, we signed a contract for a $15,000 project to rebuild all the pipes of an in-ground pool, for which I paid a $6,000 deposit. Just before the project was set to begin, I decided not to move forward (the reasons are another story I may leave for a separate review). Zachary initially agreed to refund the deposit, but that's when the horrible experience started. They first claimed the entire $6,000 deposit had already been spent on "materials," and that it would take time to recover the money from their supplier. The project itself was mostly labor, and even if every material had been purchased upfront, it would not reasonably exceed $1,000. I was never provided any proof to support their claim. They promised to return the full refund within six weeks. Partial repayments were made, but the schedule kept changing, amounts kept shrinking, and payments were skipped repeatedly with various excuses. Now, 16 weeks later, only about half of the deposit has been repaid.