So far so good with dealing with this orthodontist. I really like not being bullsh***ed when it comes to dentistry. The care seems pretty straightforward. My son has been not the best at wearing or keeping his retainer. At one point during the course of our retainer experience the Dr. just broke it down for him simply. He told him he had to wear the retainer for X amount of days in a row then once he's done with that he can lessen the days of wearing. My son did it as best as he could. Then right about when we were making great progress and possibly not needing to get braces my son lost his retainer at an A's game while at summer camp. So, as the parent, I'm over it. We are going to go down the road of braces because, you cant lose braces. He wont need them very long thankfully. My son is doing fine and actually taking care of them pretty well. He doesn't seem to complain about the braces as much as he complained about the retainer. I can tell my son likes the Dr. He actually listens to him. Much better than he listens to me. I have another kid who will be coming in soon for her ortho needs too. Most of the staff is great. All of the RDA's rock. I've only had one incident of weird attitude from someone in the front office after I told her I was brining a check down to pay for the braces. She seemed mad I was going to pay for half the braces up front. I just requested to not have her work on our file again. That request has been met. We cant wait to see the results...for both kids. read more

UNCOMFORTABLE ENVIRONMENT // UNSUCCESSFUL TREATMENT Office/Environment: Most of the office staff is quite unprofessional; especially the front desk lead, who is Dr. Harper's wife-- so there's little that can be done to correct or improve her abilities and attitude. The practice seems to be overbooked and the staff gets easily frustrated with their clients; even calling them 'demanding,' and getting annoyed by questions. In my experience, the practice is very good at selling packages and getting new clients in; but then the continued attention is neglected and there's not time for sufficient care. After signing on the dotted line, the level of respect declines. Over the course of my treatment at Harper Orthodontics, emails have regularly gone unreturned. This seems to reveal how the office is inundated with more clients than can be properly cared for. I also was unable to access Dr. Harper over the course of my treatment. I tried to save all questions for our appointments, which got written on my file as still having questions, still not understanding etc. It was not a safe environment. I was discouraged from being properly informed. Service Experience: Dr. Harper is friendly, and professional in manner overall; however (at times) he was unable to effectively communicate; especially when it came to unexpected changes to our treatment plan. He also neglected to acknowledge when our treatment plan went significantly over the said timeline. Overall: Harper Orthodontics did not provide me with the services I paid for. My nearly $7,000 treatment was not effective, and I've been offered no refund, so that I can continue treatment with another provider. The treatment did not correct my overbite. I have already paid for orthodontic treatment in full. I should not have to double pay for a new provider to continue treatment that was already paid for at Harper. I did not consent to paying $6,800 for my teeth to be mostly straightened. I paid because I was told I would receive a specific outcome, including totally correcting my overbite. Per Harper Orthodontics' email on July 21, 2020, our treatment plan reads as "18mo aligner treatment followed by 6mo braces." That's a year and a half on Invisalign at the most. Even though for a large part of that I changed out trays once a week, instead of twice and was told that was tracking/working. I went through the pain of changing out weekly, expecting that would accelerate my process; hopefully cut it in half. I at least expected to finish within the timeline. We are now over two and a half years in, and haven't even started the braces component. We are somehow in an experimental phase where I am wearing various retainers that he wasn't even sure would work. This is not what I agreed to or signed up for. If the doctor stuck with our original, agreed upon treatment plan I likely would've been done by the time I moved. If he had started braces in the summer of 2022, I might have have been done by my April 2023 move. Instead, he switched to experimental retainers, without my proper understanding or consent. The retainers aren't working, and this mysterious shift from our plan is further dragging out my treatment timeline. I feel I'm owed a duty of care. I am not happy with this treatment experience and I want my money back, so that I can finish my needed orthodontic treatment (braces) with a new provider. The company has not attempted to resolve this issue. read more

Dr. Harper and staff are phenomenal! My stepson is a very anxious child. He had a loose tooth that needed to come out and he was panicing about it. Dr Harper negotiated, calmed him, talked with him ect, for over an hour. His office was now closed. Not only was his office closed it was his 40th birthday and he was now late to his own birthday dinner. He didn't complain. He was more worried about making sure that loose tooth was out and Damian was calm. Dr. Harper has patience like a Saint! He's great. If someone needs orthodontics, they would be silly not to utilize this very caring Dr. especially if the dentist is a scary place. read more

My 9 year old is one of those cases that need something done BEFORE he's in High School. Poor kid has a "narrow mouth" and his adult teeth started coming in had nowhere to go; it was looking pretty bad (yikes) :/ They were NOT my first choice: One of my good friends referred us to Dr. Tanner and Dr. Reichhold in Walnut Creek. After seeing the high tech kid friendly sign-in, games and incentives I was impressed! They went on to take 15 different photos and several sets of x-rays (they didn't want to refer to the ones that I brought from his dentist). Wow, kind of wasteful (I thought), but as long as it's a FREE consultation, I let them do their thing. A little later, I was brought "to the room" and met with a "special plan specialist" to discuss the Dr's recommendations... HOLY CRAP!!! 1 set of braces while his baby teeth continue to fall out, then ANOTHER SET OF BRACES once all of his adult teeth are in?!?! TOTALING $9,000?! For braces! Um, no. So I went to the internet and searched 6 different orthodontists in our area. I spoke to them on the phone for 3-5 minutes each. I visited with 2 different offices. After our consultation, we thought about it and compared them with the others that we had visited and talked to on the phone. We PICKED DR. HARPER that day :) He's not the cheapest, but he's young (is aware of the newest technologies), great with kids (it's all about the kids) and he had the double set of braces when he was a kid so he knows the good, bad and ugly. Super kid friendly staff, very responsive to all questions and/or concerns and it's super clean and comfortable inside. MOST IMPORTANTLY, he is more realistic on his approach to braces and resolving each individual's issues. We've gone with a top/bottom expandable retainers to make room for all those adult teeth that are coming in. Get this, Dr. Harper states that my son my NOT EVEN need a set of braces later in life, since we're making room for them now! I feel very confident in his abilities and his view on how to work with what you've got (at different stages). He definitely LOVES his work and the kids that he helps. Dr. Harper is the OPPOSITE of the ones (Dr. Tanner) that squeeze your insurance for every fractional cent and then attempts to gouge us parents :( FINAL Note: When my son put his retainers in his pocket and bent down and accidentally snapped one in half :/ ... Dr. Harper complimented my son on how well he had been taking care of his retainers (cleaning them and turning the key), then told my son that he wasn't going to charge us for the repair (an $80 charge). This Dr. is pretty down to earth and has made remarkable changes in my sons smile in less than 4 months!!! I am pleased :) read more

About to put our third and youngest child through the chairs at Harper Orthodontics. I think that says enough. Over the last several years we have spent a lot of time in and out of the office, and they have made us feel like family! I highly recommend the experience of being Dr Harper's patient. And, Dr Harper also gives back to the community, so your child has most likely already been blessed by his awesomeness! read more

All the staff in the office are amazing. Very accommodating and treat you just like family. Dr. Harper is very skilled at his profession. Exceeded all my expectations!! I would recommend to all my friends and family read more

So far so good. Dr Harper has been following my daughters underbite for nearly a year. I truly feel like he is trustworthy. Individualizing care and not pushing to "treat" and do something immediately. He's very patient, has great rapport with my child and myself and talks to them as well as us. I appreciate that he can relay information in an age appropriate manner. His staff is always courteous and professional. I do recommend his practice. read more

What an amazing group of people! I have been coming here for 6 years now. They have treated me and my children. My kids love coming here, the staff make everyone feel like family. Wouldn't think of going anywhere else. Dr. Harper is the best!! Always greets everyone with warm smile. Always ask how we are going. You will not be disappointed!!! read more

This office has cool factor. Dr Harper and his staff are professional, but are also fun and personable. We are happy with our son's treatment, and our interactions with the billing department. Although this is a busy office (right across from the high school) our appointments always went rather quickly and we were able to get right in any time our son had an issue that needed attention. We recommend this office regularly to friends, thought those of you in yelp land should know about it as well. read more

Stephen Harper, DDS - Harper Orthodontics - Look at that smile!! - Orthodontists Near Me - Martinez, California

Dr. Harper is the best Orthodontic in our place very kind polite and knowledgeable.I love this place coz they make us feel comfortable and Dr. Harper team has the EXCELLENT customer service. They got a positive attitude regarding their patients needs.Keep it up! read more

My son got his braces on almost a year ago. We met with Dr Harper a few times before my son got his braces on. He explained the process in detail and made sure my son was ready for braces ( baby teeth were gone) My son actually loves to come to his appointments. read more

Dr Harper is amazing and his staff! He is extremely knowledgeable and takes his time to make sure you understand the process and that you are comfortable. Tracy is wonderful to work with as far as setting up a payment plan that works best for you. I feel so confident having him take care of two of my kid's teeth and I'm sure that he will have to treat my two younger ones when they are ready. I wouldn't go anywhere else! Best experience and such a kind office. read more

We went to Dr. Harper as a second opinion after seeing Dr. Tanner and Reichold previously. We are brand new to the area but needed an Orthodontist as my son is 2/3 of the way through with having braces. Our first opinion indicated that all of the hardware would need to be removed and started over from scratch adding 2-3 years more to my son's treatment, also to the tune of $$$ that was way more than we we were expecting or could afford. They also offered that it may be in our best interest to pay the airfare to fly our son back to our previous state each month to have his old Ortho continue treatment. (Sad to say that option was cheaper than Tanner and Reichold would have charged us). We came to Dr. Harper for a second opinion and I have to admit I wasn't holding out much hope. Much to my absolute pleasure and surprise Dr. Harper had no problem taking off from where the previous Ortho left us and said treatment should be only 12 more months (which is what our initial Ortho stated as well). Not only that but the fee is well within our budget and we are now excited to get started! Dr. Harper and all the staff we encountered were very welcoming, professional and super personable and likable! My son is excited to finish out this process with them. For anyone in the area I would absolutely recommend this office! read more

I'm one of those cases that I'm sure every orthodontist hates. Open bite, 20 year finger sucker.....yep that was me!! Dr. Harper is AMAZING! He is very down to Earth and knows his stuff. I feel like he is going the extra mile to make sure I'm completely happy with my smile and my bite. The staff is AWESOME! They are professional, yet know how to crack a joke every now and then. I will be taking my munchkins to him when it's time for their braces! read more

Stephen Harper, DDS - Harper Orthodontics - Orthodontists Near Me - Martinez, California

Great place, amazing staff and very friendly. You feel that they truly want to achieve what you are looking for. I had an amazing experience with Dr. Stephen, he's very awesome recommends what he thinks is important. Check it out and I'm sure you'll love this place. read more

Love these people. It's like I've known them for years. Friendly and accommodating to my schedule needs

If there ever were an orthodontist who could step into the shoes of Dr. Casey, it would be Dr. Harper! He took over Casey's practice recently, and he is a stand up guy. Very polite, speaks to the kids (and parents!) in terms that they understand, and always has a handshake for the kids when they complete an appointment. Dr. Casey is a gem and is surely missed, but he clearly chose carefully before handing over the reins to Dr. Harper. He's terrific! Office staff and hygienists, as always, are top notch. read more

What can I say about Dr Harper? I got my braces off almost a year ago so I think I can make a pretty fair assessment of my treatment. Initially when I went in for my consultation, I had already seen three other Orthodontists so I had an idea of what to expect. I was wrong, everyone else wanted to pull teeth to make their job easier. Not Dr Harper, he said it would take longer but it would be better for me in the long run, he said something to the effect of "why pull perfectly healthy teeth?" I was a very hard treatment for him, being an adult getting braces was scary. But it was one of the best things I have ever done in my life! I had terrible fear about smiling, it has done so much for me emotionally, and my confidence. His staff are all so nice and genuinely amazing people. I went way out of my way to use him for my treatment and everyday I get to see why l, and I am glad I did! read more

Stephen Harper, DDS - Harper Orthodontics - After treatment! - Orthodontists Near Me - Martinez, California

Awsome Dentist. Very Friendly and nice.. I will recomend Dr. Harper to all of my friends and family. Great work and great rates.

Dr. Harper is an AMAZING Orthodontist! He is so knowledgeable, kind and very patient. Harper is very honest on what your best treatment plan should be. His staff is wonderful to work with and they make you feel so comfortable the minute you walk in the door. Appointments are easy to book and flexible to your needs. We love Harper Orthodontics! read more

I was in treatment with Dr. Robin WIlliams in Concord for three years. Quickly I will tell you that Williams not only made my teeth WORSE than when I went in but he pretty much stole all my money as well. In desperation I went for a second opinion with Dr. Harper. Dr. Harper debanded me and rebanded me using better appliances. What a difference! Dr. Harper is great. He is friendly and very knowledgable. After just two months of treatment with him my teeth are looking so much better! I have two nephews that have seen him as well and their teeth look beautiful. Without a doubt Dr. Harper is the greatest! If any of my children need braces I will send them to Dr. Harper no matter what! read more

Excellent Orthodontist, excellent with kids very professional. When you walk into the office you will see that he has a lot of patients/customers and 99% of them are very satisfied with his work read more

We LOVE Dr. Harper and his office staff. I have 2 children, one who just had braces removed and one who has yet to start treatment. The entire staff is very friendly when we go in for an appointment and know us by name. Dr. Harper considers each case carefully. One son started treatment in 4th grade, the other is in 6th grade and Dr. Harper said he should wait another year. They have worked with me on financing and I love that they always support our school by either attending auction, or donating or both. read more

Just wanted to say "very impressed and happy" with Dr. Harper and his staff (Lexi). As a parent of a child with special needs, it is very important to me that my son have a doctor who is patient, calm and nurturing. Dental procedures are never easy for us, yet Dr. Harper has always gone above and beyond to ensure my son feels comfortable. He is friendly, welcoming, and talks to my son just as much as he talks to me. Recently, Dr. Harper exceeded expectations once again to ensure my son received the best treatment he could on a schedule that worked best for us. Thank you very much Dr. Harper! read more

They staff was very nice and Dr. Harper was nice as well. My daughter has about 8-9 months of treatment for phase 2 and we were changing Ortho's so we went in for them to finish treatment-well a consultation. With them not changing any of the brackets or anything just doing the last followup appointments they were charging us $4000. This is outrageous! I understand IF my daughter needed work completely redone but she doesn't! I believe this is a complete rip off. The lady in their office doesn't seem to have her numbers correct. AND/OR she was trying to completely rip me off which I DO NOT appreciate!!! Again, I would understand if they had to re-do the current work but they are leaving everything as is. They were trying to rip me off is my opinion! read more

Dr. Harper is great, but I haven't experienced a 5 or even 4-star experience from the staff. For the past year, I've experienced overcharges, which resulted in bank overdraft fees for their mistake, dropped appointments, difficulty reaching staff and receiving call backs left on voicemail. I had a lovely conversation with Dr. Harper about my concerns and right after leaving the office on the same visit, the wire in my son's mouth popped out. Dr. Harper was so embarrassed - don't blame him after a long talk about expectations and bad experience with staff. Wish I would have done more homework before signing up here. read more

I have been coming here for 2 months so far and I really love the orthodontist he is very attentive to his patients. He doesn't just say hi and bye to you he will engage in a conversation and actually cares about what is going on with you. At first I was kind of skeptical picking an orthodontist in Martinez because I live in concord but once I went through my consultation I knew this was the right place for me. I highly recommend this place. I will definitely update this review if I feel like anything changes. read more

Best family orthodontic team ever! My kids and I are all very happy past and present patients of Dr. Harper's. The whole process-from financials, exams, braces, retainers, to the perfect smile-has always been a smooth and stress-free experience. Dr. Harper thoughtfully explains the treatment process, listens to concerns, and is great with kids and adults alike. FYI- parents are welcome to accompany their child into the treatment room. The dental and office staff are equally fantastic and personable. Whether on the phone or in person, they are consistently patient, flexible, and kind which truly makes for a comfortable atmosphere. They are a popular practice in Martinez, yet remarkably efficient...getting you in and out quickly, which is so helpful when juggling hectic work, school, and extracurricular schedules. I HIGHLY recommend this hometown practice! read more

I have had 3 children treated by Dr. Harper and the results were fabulous. After my original orthodontist moved to Walnut Creek I switched to Dr. Harper. I am so glad I made the move! My oldest son was a difficult case that I was concerned would require surgery and head gear, but he was able to fix his teeth and jaw in 18 months using rubber bands only. I was highly impressed! His staff is knowledgeable and friendly and very good with kids. I never hesitate to recommend his office to friends and family. read more

This office and staff, Dr. Harper - all are friendly, accommodating, and sincere. Dr. Harper took on my teeth gradually spreading and protruding, all with out braces or pulling teeth. He is sincere and explains his process, along with looking out for costs. Highly recommend, my teeth look amazing! read more

After interviewing a few qualified and recommended local orthos, we let our daughter choose which one she felt most comfortable with since she's the one who has to have the hands in her mouth for the next 18 months. She chose Dr. Harper and we have been very please with his approach and outcome. The office staff is great and we rarely wait more than a few minutes for our appt time. We'll see the end result when the braces come off next month :-) read more

Dr. Harper is amazing. He is such a caring individual and professional, not to mention a fabulous orthodontist! Even though this office is very busy he makes me and my family feel as if we are his only patients. His staff is so great, very professional and super helpful. The atmosphere of the office is lively, fun and upbeat so it makes for a great experience all around. read more

Dr. Harper has a very immature and unprofessional staff. They were willing to work a deal out with me by making two contracts for my son's braces. One for my half, one for his father's (my EX husband's). However, when I payed my portion & he did not pay his, I began to get harassed in front of a waiting room full of people. However, worse than the embarrassment I endured was the fact that my son was present who has no contact with his father & needs no reminder of his lack of contribution to his needs. THEY COMPLETELY LACK PROFESSIONALISM. ABSOLUTELY NOT FAMILY FRIENDLY! read more

Dr. Harper and his staff have been more than wonderful through my entire orthodontic journey. My case was pretty challenging, especially since it involved double jaw surgery. I was referred to Dr. Harper by my dentist and I'm so glad I chose this office! Not only have they been extremely professional and accommodating through the entire process, but they've given me the results I've always wanted. I was in college during the first part of my treatment (prior to surgery) and they always went out of their way to work with my hectic schedule; I lived 4hrs away at the time and never once regretted not going to a local orthodontist in my college town! I had originally gotten a 4-year treatment estimate from a different office when I was younger (and that's without taking jaw surgery into consideration)... so I was beyond ecstatic when it only took 2 years for Dr. Harper to work his magic. I also really appreciated the fact that he's open to different approaches. I wasn't sure for a while if I could get the surgery, and it was comforting to know that he had different treatment options in mind in case the surgery was not covered by my insurance. Everyone there is so sweet, so genuine and they always welcome you with a smile! read more