Eli is a really genuine sales man, and will work hard for you!!!…read more This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Customer service is the worst. Service advisor was not helpful, could care less…read more Seneca is horrible the worst. Do yourself a favor save your money. They were at $250 just to put it on the test set. Went to Tru Automotive Repair who charged me $89 and solved the issue. Chuck Nash and good ol' Senaca want you to wait three or four days just to let you know what needs repaired. Now Tru Automotive had me in and about 2hrs later had the results of the test and we are getting our vehicle tomorrow'. And way cheaper. I have four GMC vehicles and all of them will go to Tru Automotive. Sorry Senaca and Chuck. Take it from an old sailor, no one has time for that kind of treatment. If your money is as important to you as it it to my family checkout the alternant Tru Automotive New Braunfels. And no I do not work there

they have horrible cars there please do not go there. I have my car for about three days and it…read morebroke down on me and now I don't have a car and I'm stuck paying 10,000 which I'm not going to pay and I'm going to sue them for wrongful doing of vehicles. They are a scam they just want your money and they'll try to hold it for 30 days so you cant get your money back. I repeat, do not go here they just went bankruptcy, and if they do plan to open again I'm warning you guys don't go here

Went to make the final payment and the guy in charge started pointing his finger at me and got rude…read morebecause I asked why I'm told something different about our contract every time we come in. And no none of what I was told is in the contract.

By far the best buying experience and post care I have ever had with an auto dealer. They were fair…read morein their pricing and helped us get into what we needed for our family. Every time I have had an issue they will look at it for me and broker the best deal on a mechanic if it needs it. If your looking to buy a used vehicle there is no equal in San Marcos

BEWAREEEEEEE these men sold me a bad used car. The check engine light came on within 24 hours and I…read morehad evidence of that. The car was literally a death trap and they tried blame me in every way possible even after Eddie told me the engine was bad and "made in a different country" . They are scammers liars and cheats. They were nice to me sometimes but it doesn't change how they their shady business and I would honestly contact a lawyer if they have done you wrong like they have seemed to do many other buyers.

THIRD COAST AUTO GROUP sucksssss. They never pick up the phone but will be quick to repo your car…read more When you need to make a payment over the phone they don't pick up.

Tried calling a few times to get prices on a truck since they don't display their prices. Every…read moretime I called, I was transferred then hung up on or transferred and got no answer. The female on the phone couldn't give me a price and insisted that I need to be transferred.

We have been using these guys for years. They have worked on all of our vehicles. They are honest…read moreand they are fast. I don't hesitate to take any type of maintenance or repair to them. They give me an exact breakdown of what's going on and what needs to be done and what at what cost and the option to choose. I've always felt that we've gotten good value for our money at Reliable. Highly recommend!

Did what was required,pleasant staff. Kept in touch. Reasonable price for what was repaired.read more

I had an excellent experience working with this autobody shop. Ryan and Carrie were amazing to work…read morewith--so responsive, helpful, and easy to communicate with throughout the entire process. They worked seamlessly with my insurance, kept everything timely, and made the whole experience incredibly smooth. My car honestly came back looking better than it did before the crash, which exceeded my expectations. Overall, a super pleasant experience from start to finish. I highly recommend them if you're looking for quality work and great customer service.

A+++ Service at Austin Body Works in Kyle!…read moreI brought my Lexus in after it was hit by a deer, and from the very first phone call, Carey and Ryan were incredibly kind, professional, and helpful. They kept me updated throughout the entire repair process with regular email updates (which | really appreciated), and everything ran like clockwork. Not only are they super organized, but they also got my car back to me in record time- and the body work is flawless. My Lexus looks brand new again. It's rare to find a business that runs this smoothly and treats their customers so well. Carey and Ryan truly set the bar high, and it was honestly refreshing to experience such great service from start to finish. I highly recommend Austin Body Works to anyone needing quality repairs and outstanding customer care. They're a shining example of how every business should be run.

Ask for James Ramsey, he went above and beyond in my car purchasing process. I had to wait hours…read morefor my insurance to finally provide me a temporary and James was there the whole process, he even assisted on contacting my insurance. Great guy and salesman!

These guys are a rip-off. The car they sold me has electric issues and their bs 2,000 warranty is…read morecrap. Stay away from these guys. I look it back to them and the dealer told me I have to take it to a different dealership that can make repairs. The thing is their warranty is with them. Not any other dealership! They wouldn't give me my license plates because he wasn't "my dealer" and said I have to wait for the guy who sold me the car. These people shouldn't be in business. Customer service is their last concern

If I could give zero stars I would. Started out fine and friendly enough, I wanted a Buick Envision…read moreand they had an AWESOME deal posted online. When we started running the numbers they started talking about me having to pay taxes on my trade in which I knew was a red flag because it's part of the total transaction. Then they come out with the initial quote and they "forgot" the posted total discount amount so that was wrong. Then I start looking at all these add on costs. $500 for a lifetime battery. $200 for wheel locks. $1000 for a paint protector they already put on and will still need to do a second coat of. $700 for window tint. None of this was posted online. And it was conveniently not brought up at all in the initial convo or test drive (I would have laughed my ass off and walked away if someone told me I would be charged $200 for wheel locks and told me it was a dealbreaker, that they wouldn't take them off or remove the cost). None of this was on the main sticker, and again not posted online. Then they tell me they can't remove it because they would be out 3K. Okay, well maybe that should have been considered before you posted a discount amount online. You went too hard on the discount and now you are just trying to make it back with add-on fees and that is not my problem, nor should that be on the customer. They refused to take off even the $500 lifetime battery or $200 for wheel locks so I left letting them know I was not happy, not that I would have agreed to any of the add ons anyway and then FINALLY I get a text about oh I am very sorry I didn't go over those with you during the test drive, I usually do cover it when I start with numbers, it is technically on the windshield and its still a great deal for you! (I get a picture of the tiny print posted dead center in the middle upper section of the windshield...) They should not be allowed to post that big of a discount online without also posting what other add-ons will be added to the cost of the car if they are a hard limit. That makes the total cost they show you online false advertising. And even if they can get away with that then at least tell people when scheduling so you aren't wasting their time, because the back and forth sitting at the dealership is annoying enough. Long story short this dealership is false advertising their inventory online, and scamming people with add-ons to fix their bad calls. NOT TO MENTION WHO THE HELL WOULD PAY $200 FOR WHEEL LOCKS, WTF?!

My business was looking for a work truck and Jessica at Chuck Nash was great to work with. Ask for…read moreJess

Went in looking for a used car, left with a cute, well working car! Hank was super helpful and…read moreattentive, he made this dealership process one of my best. Everyone I interacted with was great and Hank made the purchase an easy decision!

Our first encounter was with Eric and David, and they provided an excellent overview of the…read moredifferent Palisade models. David stayed in contact with us throughout the decision-making process, which we really appreciated. Faith was outstanding in detailing and demonstrating the numerous options and amenities. She patiently answered all of our questions about the Palisade and made sure we felt comfortable with every feature. John did a great job wrapping up the deal while clearly explaining the financing and warranty options. The entire Steele team made us feel comfortable and confident in our decision to do business with them. The continued follow-up and customer service have been amazing, and we are very happy with our new Palisade!