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Steele Hyundai Kyle

2.4 (51 reviews)
Closed 8:30 am - 8:00 pm
Updated 3 weeks ago

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Example of junk fees in my bill at Steele Hyundai.

I would give them 5 stars for service when buying a car and usually 5 stars when you get repairs. But beware: Steele Auto group has decided to add junk fees to your repairs. They added a $3 "digital filing fee" (they used a computer?) and a 5% supplies fee (they forget to buy gloves?) and no one can explain what exactly these fees are for. None of these are quoted until you get your invoice for service and honestly the service techs looked embarrassed and deflated when questioned about them. The corporate values of Steele Auto Group are "doing the right thing with integrity". Frankly, I don't see how charging their customers for things that do not represent a benefit to the customer (junk fees) and making their frontline staff defend those junk fees shows integrity. It's just greed. I hope that corporate Steele Auto group will reflect on their values and put an end to these practices and become the industry leaders they claim to be in their corporate mission statement.

I bought a used car from here and Faith helped me out. She was super considerate and one of the nicest car salespeople I have ever had! Definitely recommend having her to help pick your vehicle.

Amazing company and all around great experience. Thank you James for the professionalism

Palisade purchased with a happy experience from Southpoint Hyundai.

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Ask the Community - Steele Hyundai Kyle

Review Highlights - Steele Hyundai Kyle

Thank you a million times for restoring my faith in the car buying process and customer service!!!

Mentioned in 2 reviews

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When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

Chuck Nash Chevrolet Buick GMC - Call me if you have questions

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About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Customer service is the worst. Service advisor was not helpful, could care less…read more Seneca is horrible the worst. Do yourself a favor save your money. They were at $250 just to put it on the test set. Went to Tru Automotive Repair who charged me $89 and solved the issue. Chuck Nash and good ol' Senaca want you to wait three or four days just to let you know what needs repaired. Now Tru Automotive had me in and about 2hrs later had the results of the test and we are getting our vehicle tomorrow'. And way cheaper. I have four GMC vehicles and all of them will go to Tru Automotive. Sorry Senaca and Chuck. Take it from an old sailor, no one has time for that kind of treatment. If your money is as important to you as it it to my family checkout the alternant Tru Automotive New Braunfels. And no I do not work there

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If I could give zero stars I would. Started out fine and friendly enough, I wanted a Buick Envision…read moreand they had an AWESOME deal posted online. When we started running the numbers they started talking about me having to pay taxes on my trade in which I knew was a red flag because it's part of the total transaction. Then they come out with the initial quote and they "forgot" the posted total discount amount so that was wrong. Then I start looking at all these add on costs. $500 for a lifetime battery. $200 for wheel locks. $1000 for a paint protector they already put on and will still need to do a second coat of. $700 for window tint. None of this was posted online. And it was conveniently not brought up at all in the initial convo or test drive (I would have laughed my ass off and walked away if someone told me I would be charged $200 for wheel locks and told me it was a dealbreaker, that they wouldn't take them off or remove the cost). None of this was on the main sticker, and again not posted online. Then they tell me they can't remove it because they would be out 3K. Okay, well maybe that should have been considered before you posted a discount amount online. You went too hard on the discount and now you are just trying to make it back with add-on fees and that is not my problem, nor should that be on the customer. They refused to take off even the $500 lifetime battery or $200 for wheel locks so I left letting them know I was not happy, not that I would have agreed to any of the add ons anyway and then FINALLY I get a text about oh I am very sorry I didn't go over those with you during the test drive, I usually do cover it when I start with numbers, it is technically on the windshield and its still a great deal for you! (I get a picture of the tiny print posted dead center in the middle upper section of the windshield...) They should not be allowed to post that big of a discount online without also posting what other add-ons will be added to the cost of the car if they are a hard limit. That makes the total cost they show you online false advertising. And even if they can get away with that then at least tell people when scheduling so you aren't wasting their time, because the back and forth sitting at the dealership is annoying enough. Long story short this dealership is false advertising their inventory online, and scamming people with add-ons to fix their bad calls. NOT TO MENTION WHO THE HELL WOULD PAY $200 FOR WHEEL LOCKS, WTF?!

My business was looking for a work truck and Jessica at Chuck Nash was great to work with. Ask for…read moreJess

Steele Hyundai Kyle - car_dealers - Updated May 2026

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