Frank D was amazing! Took the time to get us into the right vehicle for our situation. Frank made…read morethe process easy and fast compared to our previous experiences with other dealers. We have kids turning 16 in the coming years and will definitely come back to Frank for their vehicles. Thank you, Frank, you're the man!

About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Eli is a really genuine sales man, and will work hard for you!!!…read more This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

Ask for James Ramsey, he went above and beyond in my car purchasing process. I had to wait hours…read morefor my insurance to finally provide me a temporary and James was there the whole process, he even assisted on contacting my insurance. Great guy and salesman!

These guys are a rip-off. The car they sold me has electric issues and their bs 2,000 warranty is…read morecrap. Stay away from these guys. I look it back to them and the dealer told me I have to take it to a different dealership that can make repairs. The thing is their warranty is with them. Not any other dealership! They wouldn't give me my license plates because he wasn't "my dealer" and said I have to wait for the guy who sold me the car. These people shouldn't be in business. Customer service is their last concern

I gave them 2 stars just for the sales side. JD was friendly and fast. He helped a lot in my…read moresituation and was able to immediately get me into a vehicle. 4 months later - they disabled my vehicle and online access while I WAS NOT behind and current on my payments. All because of a $25 fee that was not posted onto my account, so of course, I would only pay the balance shown. When I called them to find out I was sent to collections whom then told me that she couldn't assist with getting me access until I told them I would report this to BBB because I have every right to know my account information. The lady who answered was rude and rushed me off the phone. Beware - they practice like bullies.

Not a good dealership, too expensive and cars won't last, mine was 13K+ lasted me 2 years or less,…read moreeverything went out.

They have always taken care of our family. We have done business with them over three decades and…read morethey have always been exceptional with everything that they have done. We never have had any issues with the value and quality of work that they provide. Always responsive and made repairing our vehicle an easier process. Family owned and operated and lots of pride in the service they provided.

I had my car towed to Eli's, January 19, 2014, on a Sunday. I was told by the wrecker driver and…read moreothers who saw my accident, the car would probably be totaled due to the age of the vehicle, the roof was caved in, front & back windows broken. My vehicle has very low mileage, a great economical vehicle that has been well maintained. However, I only had liability, high probability the insurance would not cover my vehicle. The other vehicle, which came into my lane, left the scene. I was attempting to avoid a head on collision. No witnesses! Four days passed and my adjuster had not been in to see the vehicle. The local junk car dealer told me Eli's would be charging me a daily $20.00 storage fee; he was deducting that amount from the price he was offering me. With that information, I quickly decided to move the vehicle to a friend's house and wait for adjuster. When I arrived at Eli's, to meet the tow truck driver, I couldn't see my vehicle. I went inside looking and asking for my vehicle. I was very impressed with the staff. Even though the staff knew the vehicle was going to be totaled, they had moved my vehicle to a covered area because it was raining. The staff was protecting the interior of the vehicle. When I went inside the office to take care of the bill, they did not charge me for storage. All I paid was the wrecker fee. I was quite impressed with the staff. Hope you have a great experience with them as well. Diana E

We have been using these guys for years. They have worked on all of our vehicles. They are honest…read moreand they are fast. I don't hesitate to take any type of maintenance or repair to them. They give me an exact breakdown of what's going on and what needs to be done and what at what cost and the option to choose. I've always felt that we've gotten good value for our money at Reliable. Highly recommend!

Did what was required,pleasant staff. Kept in touch. Reasonable price for what was repaired.read more

If I could give zero stars I would. Started out fine and friendly enough, I wanted a Buick Envision…read moreand they had an AWESOME deal posted online. When we started running the numbers they started talking about me having to pay taxes on my trade in which I knew was a red flag because it's part of the total transaction. Then they come out with the initial quote and they "forgot" the posted total discount amount so that was wrong. Then I start looking at all these add on costs. $500 for a lifetime battery. $200 for wheel locks. $1000 for a paint protector they already put on and will still need to do a second coat of. $700 for window tint. None of this was posted online. And it was conveniently not brought up at all in the initial convo or test drive (I would have laughed my ass off and walked away if someone told me I would be charged $200 for wheel locks and told me it was a dealbreaker, that they wouldn't take them off or remove the cost). None of this was on the main sticker, and again not posted online. Then they tell me they can't remove it because they would be out 3K. Okay, well maybe that should have been considered before you posted a discount amount online. You went too hard on the discount and now you are just trying to make it back with add-on fees and that is not my problem, nor should that be on the customer. They refused to take off even the $500 lifetime battery or $200 for wheel locks so I left letting them know I was not happy, not that I would have agreed to any of the add ons anyway and then FINALLY I get a text about oh I am very sorry I didn't go over those with you during the test drive, I usually do cover it when I start with numbers, it is technically on the windshield and its still a great deal for you! (I get a picture of the tiny print posted dead center in the middle upper section of the windshield...) They should not be allowed to post that big of a discount online without also posting what other add-ons will be added to the cost of the car if they are a hard limit. That makes the total cost they show you online false advertising. And even if they can get away with that then at least tell people when scheduling so you aren't wasting their time, because the back and forth sitting at the dealership is annoying enough. Long story short this dealership is false advertising their inventory online, and scamming people with add-ons to fix their bad calls. NOT TO MENTION WHO THE HELL WOULD PAY $200 FOR WHEEL LOCKS, WTF?!

My business was looking for a work truck and Jessica at Chuck Nash was great to work with. Ask for…read moreJess

It's no surprise to me that this place has only two stars. It's unfortunate that they had what I…read morewanted because if I could have found it anywhere else I would have gone there. I feel like I got a good deal on my purchase, probably could have negotiated more but it seemed fair and I needed a vehicle stat. Vehicle had some issues that eventually I figured out how to solve on my own in their parking lot. Their car detail service sucks. I feel that it should be better where they get in between the seats and wipe down the interior including the windows, I was just really let down they said it would look new. They proved to me that if you want something done right you have to do it yourself. I'm the kind of person that would give exceptional service to any of my clients regardless, but in this case especially if they were making a large purchase. I'd go above and beyond and make sure that all my departments offer top notch service. That's how you get client retention. They seemed only willing to help or do their best as long as I promised to buy, or buy again from them. Dimitri is awesome though. He was literally the only good thing about my experience. I think he did the best he could, and went above and beyond as far as he could. He deserves a raise. Overall, my general feeling about this place is they are a bit shady and it sounds like everyone is afraid of the GM. ‍ P.s. I named my car after the GMs wife, (that's a whole story from my experience all on its own) It suits my vehicle and my pettiness knows no bounds.

Called in advance and talked to multiple in the service department and was assured my car would be…read moreready same day by multiple people , then got the run around and was lied to about them not having any loaner cars , also previously family members have bought cars here and been majorly disappointed by the workers here , came in treated everyone with respect and got none... DO NOT COME HERE ; additionally after they lied about not having a loaner , the shuttle they tried to drop me off in broke down in the 10 minutes to get home , goes to show how this place

Go here if you want a second chance or want to improve your credit. So helpful! Unfortunately, they…read moredidn't have what I was looking for (shopping for my first car) but even then the guy there was so nice and honest! He recommended me to some other place that better suited my needs. Seriously, shout out to Humberto for being so honest and helpful! You Go Humberto! Break the negative stereotype of the car salesman I hope you see this! :)

BE WARNED. We purchased a vehicle from this company almost three years ago, and within just three…read moremonths, the transmission failed. It took about a week and a half to repair, and while we did get the car back, it has been one issue after another ever since. I understand the vehicle had over 150,000 miles, so some repairs are expected. However, the transmission has now failed again, and the situation has only gotten worse. The finance company they work with refuses to refinance or offer any reasonable solution. Instead, they are pushing us to either surrender the vehicle or take on another $20,000 loan with even higher payments. They are unwilling to work with us in any way, including adding repairs to our existing payment plan. What makes this even more concerning is that my sister had a very similar experience after purchasing from the same company--constant issues that never seemed to be properly resolved. If you're in a desperate situation with poor credit, this might feel like an option. But if you're looking for a reliable vehicle and a company that stands behind what they sell, I would strongly suggest looking elsewhere