Eli is a really genuine sales man, and will work hard for you!!! This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life! read more

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership experiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place. read more

I don't think I've ever been to or had to deal with a worse dealer in my life. It's laughably bad. Sales Finance Service . Did you find a low priced car here that you feel like you can't pass up? Are you ready for the worst car buying experience of your life? Ready to be lied to, cheated and scammed? Ready for the finance department to throw away signed documents and not honor agreements? If you'd like to regret even walking in the door, then this is the place for you! read more

Sales experience was tedious. Took over 8 hours from start to finish for them to squeeze every penny out of me even though they knew I had a hard number and attempted to walk away multiple times. Make sure you look everything over really well. Admittedly I missed something after the long ordeal, which I'll blame myself for. However, I blame the shady part of it and the execution of differing details in the extended warranty up to them. States a certain deductible but mine was higher than the deductible stated. Called finance to get an individual who didn't even want to explain why that was after being on hold for over 10 minutes. I'm sure this is unsurprising to many, but just a warning for future purchasers. Will not be going back. Go somewhere else. They couldn't even get the Griffith spelled in a straight line. Not critical to the function of the car but still annoys me. read more

Terrible customer service in in the service department. I bought my car there but I will not be back.

Terrible experience with the service department. I had to have my vehicle serviced twice in the last few months. Both times it has taken them a very long time to even look at the vehicle. They are absolutely no help with getting a rental and it actually seems like they try to avoid doing so, even though my extended warranty is supposed to cover it. After first acknowledging that the diagnostic is showing transmission issues now they are saying the computer is adjusting from the last transmission repair. If you call expect to be on hold for a long time, only to be told someone will call you back and then they don't . read more

Had an appt and thy did not have the car close and ready. Had my car key hostage while I wanted an hour and still have not seen the car I came for or any other car they said they would pull up. I had to go to front desk demanding for my keys and car. I had to search for my car to leave. They kept talking to my husband and not me. Even though he told them several times to talk to me as I was buying the car. Horrible service and how they treated me. They didn't try to make it right or anything. read more

Am posting the letter I have sent Griffith Ford as well as Ford Motor and the National Highway Safety Admin. I took my car to Griffith for a safety recall on my rear camera. It worked 90% of the time before - completely not working now. To: Griffith Ford ATT: Steve Loya, Chris Griffith Sr, Chris Griffith Jr 2661 IH 35 North San Marcos, TX 78666 CC: Ford Motor Company / Office of Attorney General, State of Texas / National Highway Traffic Safety Administration From: Mark Malott (Address redacted for online posting) San Marcos, TX 78666 RE: Resolution of Safety Recall Safety Recall Notice 25S89 / NHTSA Recall 25V572 Excerpt from Ford Recall Notice (attached) This letter is intended to formally request that Griffith Ford completes the Safety Recall for my 2016 Ford Mustang rearview camera issue. Attachments will include the original recall notice from Ford Motor Company as well as the invoice from Griffith Ford for the work cited. I have been sent recall notices from Ford in the past for this issue. I attempted to work with a dealer in North Texas while living in DFW and discovered the parts were not available. Then Ford regularly sent letters letting me know they are still awaiting parts. Then I was sent the attached letter dated January 2026 informing me parts were ready. I now live in San Marcos, so I took my car to Griffith Ford. I advised my service advisor (redacted name) that I was worried the technician would not see the issue as my car only displayed an issue about 10% of the time. When it did, I would see discolored lines in the rear distorting the screen. When I arrived that day my camera worked 90% of the time. As you will see in the summary from Griffith: After the work that was completed, I discovered on my way home that the camera did not work at all. I was now getting the blue disconnected screen. From this point on my camera never functions. At this point, David and the Service Manager (Redacted name) Informed me that I would have to pay for further diagnostics and any repairs. I contend that my camera worked most of the time and now the very intention of the recall was to resolve the EXACT issue I am having. The attempt to "fix" my car has resulted in further harm and now - instead of working MOST of the time my camera exhibits the exact "camera is unavailable" issue as cited in the original recall. As Ford states clearly regarding a recall "A recall is conducted to remedy a safety, compliance, or emissions concern." This issue is a failure with a key safety system that has been exacerbated through a failed attempt to perform a recall. I will await your response. I will be satisfied if you restore my camera to working order. I am copying the agencies and resources on the attached distribution list. I will post my story as written on several consumer rating sites and share my experience at Griffin Ford. I will gladly update all agencies and sites once you complete the recall with a follow up on how you resolved this issue. Please submit all responses in writing. I felt a very combative attitude when (Redacted service advisor) called me to inform me that they would not resolve my issues. Based on this and the conversation I overheard him having with another customer on the phone from his office while I awaited the advisor, he may need some coaching in customer service. Mark Malott read more

Spoke to a sales rep was assured the car was ready to go mind you I let them know I was driving about a hr away I get there get approved then they say they can't let the vehicle go ok whatever.. they have me speak to some guy behind the desk and he started to curse and basically said i wouldn't have been able to afford it etc etc all because I asked why none of this was checked prior to me making the appointment and showing up just to be told I couldn't take it home read more

The service department at this dealership has had my vehicle since September 19th. It is now November 5th and I still do not have my vehicle. First they said it needed a part. Then replaced the part and said it still wasn't working and they didn't know how to fix it. Now we are waiting for someone to figure out what is wrong with it. I think? They do not communicate with us. We have had to reach out to them for updates. This is the worst service I have ever experienced. It is so poor I will never buy a Ford vehicle ever again. read more

I bought a 2019 Ford F-150 from Griffith Ford Seguin, and within one week, the truck began shutting off while driving and triggered a check engine light. After returning it to the dealership, they kept it for nearly two weeks and told me I'd have to pay for repairs -- with no guarantee the issue would be resolved. I personally scanned the truck and got a P0015 camshaft timing code, yet the dealership incorrectly suggested it "might be the starter." I picked the truck back up unrepaired, with no support or resolution offered. I've filed complaints with the Texas DMV, BBB, and Attorney General's office. Buyer beware: Do a full inspection, run your own diagnostic scan, and be cautious before signing anything here. read more

0 They held my only work truck for 2 months. After the first month, they said it was "fixed," but it wasn't. Another month later I got it back with a $12k+ bill, and the service manager couldn't even explain what was done. Safety hazards: * Truck returned with a new clicking noise that wasn't there before. * Powertrain malfunctions appeared during repairs. * Refused to let me speak with the tech who worked on it. This isn't just bad business--it's dangerous. They released my truck in unsafe condition, risking my livelihood and safety on the road. Avoid this place at all costs! read more

They installed my brake pads backwards and refused to take responsibility for it. Instead, they blamed another dealership. I contacted that dealership myself, and they provided documents showing that Griffith Ford had refused their service and chose to do the work themselves. Completely unprofessional and dishonest. read more

I can't say enough good things about this dealership and the employees we interacted with while purchasing a new truck, the Maverick Hybrid. We initially went down to look at a particular color that we couldn't find anywhere near us. We had already did test drives at other dealerships and we had done a lot research on the hybrid truck, but we wanted that vibrant Velocity Blue color and Griffith had one! It was closing time but our sales rep Elisha Thomas, his sales director, Adam Rizo, and Mike Littlefield, in finance, never mentioned it. They didn't rush us or make us feel like we were putting them out. They were so kind to us! That meant so much to us because good customer service is hard to find these days! Oh, and we got an excellent price on the truck, too! We highly recommend anyone shopping for a vehicle to go by and let them help you. I think you'll be as pleased as we were. read more

Griffith Ford - Car Dealers Near Me - San Marco, Texas

Brought my truck back with my personal things touched and played with, arm and hand prints on the paint, and the volume very loud! I got NO CALL BACK from my service tech, or allow me to get my things from my vehicle, like my wallet... My trip odometer info, the MPG SIGNIFICANTLY DROPPED. Assuming they were driving aggressive on or off the road for the multiple test drives. If you have a vehicle you care about, don't take it here. Find another dealer or mechanic. read more

Ben, Adam and Mike were AMAZING! This has been the most easygoing process I've ever been through. Very welcoming people waiting at the entrance and I ended up getting the car I really wanted. I would definitely recommend this place to everyone!! -Deliberty read more

O stars I bought a new 2025 F150 Lariet Jan 2025. Soon after an amber service light started coming on. The shift lever "froze" and I couldn't start the engine or shift. Overnight it became free. The Griffith Dealership had my truck for 2 days, but accomplished nothing. One Service Rep suggested that it might be an oil problem. REALLY? Next the shift lever " froze " in reverse with the engine running. Upon shutting the engine off, it wouldn't restart in reverse. Later I tried the remote start feature and it it started in reverse! Still couldn't shift thought. It reset itself overnight. I took the truck to Lockhart Motors, where they diagnosed the problem and installed a new module. Also at Griffith: They want $869.00 to supply and install an entry pad on the door. The price at Lockhart is $445.00 read more

Okay Joshua was AMAZING! As a women it can be intimidating purchasing a new vehicle and he made me feel so comfortable and was so helpful! Didn't make me feel pushed or forced to make any kind of decisions and once the decision of purchase was made, he made it so incredibly smooth for me. I'm so happy with my car and I'm so grateful I had his help with this process! Really does make a difference when you can connect with the person selling you the car in a positive way! Highly highly recommend him if you're interested in purchasing or even just looking at a vehicle here! The manager Cody the manager is also amazing and very efficient, overall great experience with these folks! Huge shout out to Josh! read more

Great service, was a little hesitant on the dealership at first because of the reviews but Adam was very helpful in answering all my questions and addressing my concerns. Gave me a great deal for my vehicle and kept great communication throughout the process. Would definitely do business with them again! read more

Still do not have my car back after months of them saying they will get it fixed. I have zero trust in these people on doing what is right for the customer. The vehicle I purchased from them had issues that they were supposed to fix and now it's been in their shop for a number months with one excuse after another. In reading the other reviews on people's dealings with them there are many unhappy customers. This their commitment to their customers which I see as them not following it below. NOPE: Once you drive off the lot in your new or pre-owned vehicle from Griffith Ford San Marcos, you'll want to come back and have it serviced by our team. Our service technicians will work to keep your vehicle in prime condition and provide reliable transportation. NOPE: Our service technicians take care of oil changes, brake inspections, wheel alignments, tire rotations, and more. When your vehicle needs to be repaired and a worn-out part replaced, you can rely on our service and parts departments to get it back up and running. read more

We bought an expedition a few months ago, they ensured us they checked fluids and the vehicle was ready to go. I just took it in to the local Quick lane and both the back tires had to be replaced and the engine air filter was filthy. One of the tires was rated a 3! We will not be buying another vehicle from this dealership! read more

The salesman Shawn Wright who pretended to act like he was stuck in this situation has now blocked me and is pretending he doesn't know anything about this deal when I have months of texts. And one recently of him saying he'd pay me $200 this DEC & JAN.... DO NOT DO BUSINESS WITH THIS PLACE! SHADY AND UNETHICAL DEALS ARE MADE HERE. read more

If I could give 0 stars, I absolutely would. rude, dishonest, typical stereotype car salesmen. Do yourself a favor, look for a car anywhere but here. I bought a used 2020 Audi, took it to a certified Audi shop once delivered and it has been there for 6 weeks fixing a slough of problems that they assured me were not issues with the car before it left their lot. Asked for an inspection report, they emailed a blank copy, empty boxes unchecked. I could go on and on. Take your service elsewhere read more

Do not ever attend this establishment. From personal experience and personal opinion trying to buy a car from them is a nightmare, which is why I didn't purchase the car from them. Please read the reviews and know that they sometimes can be extravagant but they are accurate. If I could give this place zero stars I would. Their communication is absolutely horrible, including false promises, poor prices . The staff Although young are extremely inattentive and lazy bums. Along with bad customer service I've heard their employee relations are terrible. The GM is a joke. I feel bad for the Griffith family. Thank you for taking the time to read my review. I hope we can see some positive changes in the future for Griffith. read more

Saw a car advertised online back in June and inquired about it. They got back to me and told me the price was actually 300% higher so I told them I wasn't interested and to take me off all their lists. It's now almost October and their "Internet manager" Jay Hernandez is still calling and texting me. I simply replied if he has a similar vehicle to the one I had inquired about or if he's just wasting my time after asking for no more contact. He just texted back a thumbs up. These guys clearing can't tell their heads from their... toes... and I would have no doubt they would screw up something in something as big as a car sale. Go anywhere else. read more

I cannot recommend doing business with this dealer. They make it extremely difficult to even get in for service. They are rude, do not call back, no wonder. The ratings are so low. read more

Bait and switch tactics. I communicated with two separate salespeople, both indicated Facebook marketplace advertisement was good. I took time off work and drove to San Marcos from San Antonio and was told the price was $2000 more than advertised. Believe the reviews, this dealership is as crooked as a $4 bill. read more

Griffith Ford - Then I get to the dealership and the price goes to 17,999 - Car Dealers Near Me - San Marco, Texas

Dealership management and attention to doing right is the worst I've experienced buying a new vehicle. Financial paperwork was not done with correct numbers (higher than agreed to), which says they were trying to pull a fast one. Delivery of the vehicle was disappointing; it was not clean or in new shape, more like a used vehicle that was just taken in on trade. Presistent on keeping the dealer add-ons in the deal, but did not complete all the add-ons. Be careful with this dealership; there are better ones. I would look into how this dealership does business if I were Ford. read more

Told us they would fix what was wrong with the vehicle, shook hands wrote it on the "we owe you" sheet, signed it and now they won't fix it. Do better!!! Be better!!! Have to give a star to post the review otherwise it would be zero! read more

I bought a truck there about a year ago and it still makes me sick to think about my experience there. My finance manager lied to me about what the extended warranty covered and about how long he put my lone for and on top of that he added gap insurance on it which I did not ask for. I admit I should have read the forms better but even with all that said and done I called back and the manager informed me that the finance person who did this was fired for doing this several times and they told me "sorry" but wouldn't do anything to help rectify the situation. THEY LIE THROUGH THEIR TEETH read more

These guys wasted our time! We had a deal set and were told all we had to do was come in and sign some papers at a time, when we got there we sat around for two hours with no help at all, the car wasn't gassed or anything and we were never handled any papers. When we all got up to leave that's when they finally noticed us and this little elf of a man J Hernandez tried intimidating us to stay so he can "help us" then the used car manager Adam came out and wasted more of our time promising to rectify his goblin of an employees mistakes only to give us the same treatment and waste more of our time. We finally told them to deliver it to us when it's ready cause it's a long drive for us to make and when the day finally came to deliver the car they wouldn't show until we agreed on a deal that was even more expensive than what we had previously agreed on. By this point we haven't even gotten to physically see the car and the manager told us he'd send a video of the interior and exterior of the car and never sent anything. Terrible dealership run by immature people. read more

If you buy a vehicle form them get what you are promised before you walk out the door even if they put it in your contract. I have had my truck for serval months now and can't get them to deliver what they promised in our contract. getting a attorney is looking like what I will have to do for resolution. I guess when you are a cash customer you don't matter when you leave their driveway! read more

Took my brand new truck in for its first oil change and they forgot to put oil back in it, as the truck began making a noise indicative of no oil, and the "low engine oil pressure" light came on during the 4.5 mile turnaround trip I had to make to get it back to the dealership, and then they took the truck into the bay for 15 minutes, put oil in it, and attempted to lie to me saying that the noise and light were because technician forgot to put the dipstick back in it, and that it had oil the whole time. My father has been a licensed mechanic for over 45 years, as well as an aircraft mechanic, and knows very well that the only thing that causes the sound and the light is the engine operating with no oil in it. We even had the service advisor drive me in the truck with the dipstick in the bed of the truck to see if it would cause the same light and sound, and it caused nothing. We have spoken with the Service manager Cody Kemmerling (who was WILDLY disrespectful, rude, immature, and clearly unfit for a management position) AND the general Manager Steve Loya, both whom have done nothing but lie and try to cover up their failures and avoid accountability for their team's significant negligence. To the point now that I posted on Facebook asking for lawyer recommendations, and Steve sent me an email with a screenshot of that post, telling me that I need to get my truck off their lot by end of business day tomorrow. He did not even know I picked up the truck yesterday. This dealership is not even aware of what vehicles are in their possession. Also, upon the first pickup after the first "inspection" they did on the oil filter system (where they did NOT check the oil pan for metal shavings like we had requested, AND only sent us photos of a brand new filter out of the box with no oil through it), I discovered a large scratch and dent on my front passenger fender that was not there prior, which they did not tell me about. Upon waiting for the camera reviews from the car wash I went to DIRECTLY AFTER, it showed the scratch and dent were there before I went through the wash, which means it was absolutely caused by the dealership, and they simply hoped I would not notice until I was off the lot where they couldn't be held accountable. DO NOT purchase a vehicle from this establishment, and avoid utilizing their service department at all costs. This is a massive failure of a business run by pathological liars, snakes, and weasels. I have never experienced such poor management on all levels in my life. This place is an absolute joke. They do not deserve a dime of any potential customer's money read more

This is by far the worst dealership I've ever dealt with. The service has been terrible, and I wouldn't recommend this place to anyone. They really need to step up their game or they'll continue losing customers. I will now be reaching out to the manager. I've been requesting a buyers tag receipt for over a whole month and they haven't been able to email it. I guess they are really incompetent dumb fucks. read more

Alex was amazing helpful professional and very great at his job . He's a perfect example of giving 5 star service . Because of him we will return and tell all our friends and family about this place . Keep up the great work you deserve a raise ! read more

Absolutely horrible diagnostic techs here. Are blinded by things in plain sight. Will give you a run around on brand new vehicles so they can avoid warranty repairs. And if you bring in a new vehicle they will try to sell you a new vehicle they can't even fix! Do not buy a vehicle from this dealership, and do not bring your vehicle in for service. read more

Always great working with the service department at Griffith Ford! With Gabriel as my advisor, we found out some hard issues and he fixed them all with the help of his team! The drivers have been an unexpected blessing to our family. I came home with my newly fixed F-150 in the driveway and my wife telling me what a great conversation she had with Adrienne on our driveway. So kind, pleasant, and helpful! Thank you Adrienne for inspiring my wife and kids! Always impressed with everyone at Griffith Ford!! read more

This company is not worthy of a one-star review, there should be a negative star rating too. Absolutely the worst service I have ever came across, and ridiculous wait times via telephone being transferred from one department to another. I waited three days for a return call before having to call back for an update. The car I bought from here had several recalls, but I was never notified for a single one. I took my car in for a recall and waited weeks for it to be serviced, and when I quired the policy for a curtesy car almost 2 weeks later they managed to get my car fix the same day. In short, I will never deal with this company again! Absolute waste of my time and money and a complete rip off. read more

TERRIBLE SERVICE I WAS IN TEARS MY WHOLE EXPERIENCE!!! I brought my car into ford with 1 issue . My window needed to be aligned . I made sure not to buy a car with previous accidents so I had already verified with Chuck Nash (were I bought my car that there was no previous history. I had first came in February 27th and let my adviser MATTHEW LENARDUZZI know a list of problems, but my main concern was the window. He told me my car should be diagnosed within 3 days , 5 days goes by I hadn't heard anything so I called and Mathew said he'd have his technician look at my car that day he'd call me back a couple days it had now been a week and 1 day later I call back myself and he says his technique was testing my speaker he'd call me back when he's finished. I never got a call back so I call he's now saying he can't work on my car at all bc warranty won't cover my car since he had supposedly found tape in the inside . I pick up my car bc now I don't even care about any of that now I take it to Chuck Nash they say no work was done they sent me back to talk to Tony and Tony starts alllll over . And on the way back to go talk to Tony I realized FORD BROKE MY PASSENGER DOOR so I had let Tony know he said he was gonna call me back . The next day I get a call back then I answer he says wait he'll call me back . I then showed up in person to take pictures because I was so upset that FORD would destroy my door and I wanted to show my attorney and was told that my clips were now broken and all these pieces were broken or missing and that supposedly nobody touched my vehicle MATTHEW LENARDUZZI NEVER COMPLETED THE RECORD OF MY CAR BEING FIXED SINCE I STARTED OVER SO NOW THERES NO RECORD SHOWING THEY BROKE MY DOOR!!! they didn't want to get Matthew when I told them that Mathew just had my car taken apart they denied me and told me I just brought my car in, they said I was making everything up and the door was already broken which was NOT TRUE I would not have bought a car that had 29,000 miles if it was broken . They then ignore me and kept shutting me up when I told them that somebody just had my car taken apart . They then sent me CODY KEMMERLING he refused me service after telling me the only time someone touched my car was march 5th and there's nothing he can do. he didn't even consider the proof I had showing I came in February 27th every time I asked for proof of my vehicle already being worked on bc that was the original reason they couldn't work on it they would change the subject he acted like I made everything up. I had came back with my brother and we asked for the STEVE the main manager and he was already on Cody's side not knowing anything of what has already happened. MY PASSENGER DOOR IS NOW DESTROYED BECAUSE OF FORD AND THEY WALKED US OUT AND SAID TO BAD SORRY AND HANDED ME MY KEYS THEY SAID THERE NOT GONNA CONTINUE GOING BACK AND FORTH AND THAT I NEED TO FIGURE IT OUT. read more

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Very bad experience at first everything was nice but then they just say we can't do anything on Monday 11/18/24 I bought a truck with them and the next day it had the check engine light on my truck was shaking and worse it wouldn't go more than 35 mph yesterday 11/19/24 I went to explain to them and they didn't want to give me a solution today 11/20/24 I took it to the Ford mechanic and they are sending me an estimate so that I pay out of pocket for something that they sold me damaged it is not fair if you ask me where not to buy a vehicle I would tell you that at GRIFFITH FORD SAN MARCOS do not buy and to top it off they gave me my contract printed in poor quality it cannot even be read I asked for a new one and they refused read more