This company is not worthy of a one-star review, there should be a negative star rating too. Absolutely the worst service I have ever came across, and ridiculous wait times via telephone being transferred from one department to another. I waited three days for a return call before having to call back for an update. The car I bought from here had several recalls, but I was never notified for a single one. I took my car in for a recall and waited weeks for it to be serviced, and when I quired the policy for a curtesy car almost 2 weeks later they managed to get my car fix the same day. In short, I will never deal with this company again! Absolute waste of my time and money and a complete rip off. read more

TERRIBLE SERVICE I WAS IN TEARS MY WHOLE EXPERIENCE!!! I brought my car into ford with 1 issue . My window needed to be aligned . I made sure not to buy a car with previous accidents so I had already verified with Chuck Nash (were I bought my car that there was no previous history. I had first came in February 27th and let my adviser MATTHEW LENARDUZZI know a list of problems, but my main concern was the window. He told me my car should be diagnosed within 3 days , 5 days goes by I hadn't heard anything so I called and Mathew said he'd have his technician look at my car that day he'd call me back a couple days it had now been a week and 1 day later I call back myself and he says his technique was testing my speaker he'd call me back when he's finished. I never got a call back so I call he's now saying he can't work on my car at all bc warranty won't cover my car since he had supposedly found tape in the inside . I pick up my car bc now I don't even care about any of that now I take it to Chuck Nash they say no work was done they sent me back to talk to Tony and Tony starts alllll over . And on the way back to go talk to Tony I realized FORD BROKE MY PASSENGER DOOR so I had let Tony know he said he was gonna call me back . The next day I get a call back then I answer he says wait he'll call me back . I then showed up in person to take pictures because I was so upset that FORD would destroy my door and I wanted to show my attorney and was told that my clips were now broken and all these pieces were broken or missing and that supposedly nobody touched my vehicle MATTHEW LENARDUZZI NEVER COMPLETED THE RECORD OF MY CAR BEING FIXED SINCE I STARTED OVER SO NOW THERES NO RECORD SHOWING THEY BROKE MY DOOR!!! they didn't want to get Matthew when I told them that Mathew just had my car taken apart they denied me and told me I just brought my car in, they said I was making everything up and the door was already broken which was NOT TRUE I would not have bought a car that had 29,000 miles if it was broken . They then ignore me and kept shutting me up when I told them that somebody just had my car taken apart . They then sent me CODY KEMMERLING he refused me service after telling me the only time someone touched my car was march 5th and there's nothing he can do. he didn't even consider the proof I had showing I came in February 27th every time I asked for proof of my vehicle already being worked on bc that was the original reason they couldn't work on it they would change the subject he acted like I made everything up. I had came back with my brother and we asked for the STEVE the main manager and he was already on Cody's side not knowing anything of what has already happened. MY PASSENGER DOOR IS NOW DESTROYED BECAUSE OF FORD AND THEY WALKED US OUT AND SAID TO BAD SORRY AND HANDED ME MY KEYS THEY SAID THERE NOT GONNA CONTINUE GOING BACK AND FORTH AND THAT I NEED TO FIGURE IT OUT. read more

See all

I've never really been a ford guy from there trucks to there service the worst iv ever had!! You can polish a turd all you want, but a turd is still a turd. iv given them every opportunity to change my mind but to no prevail. I took my truck in for it's 3rd turbo on its 2nd motor. 2 weeks later they still have not completed it. I will not be returning to this junk yard or any other blue oval company. The best of luck to you all. I hope your experience is better than mine. read more

Griffith Ford - Car Dealers Near Me - San Marco, Texas

Stay clear of this place if your shopping for a used vehicle. Once you drive it off the lot they wash their hands of you. I drove 2 hours and purchased 2 cars on Saturday. I guess I should have known to run when they couldn't even get the paperwork sorted out correctly. On the drive home literally less than an hour after leaving their lot and 30 minutes after they closed the 21' Kia Forte I purchased for my teenage son, dashboard lights up like a Christmas tree. The car acted like I just got into a collision. I get out to inspect the car and notice a bulge in one of the tires. I tried calling them up right away as I'm not entirely comfortable driving this thing anymore, but now it's after hours and guess what their voicemail box was full and couldn't even leave a message. My only option was to finish the drive home. Next day, out looking at everything and also find that the rear passenger window won't roll down. Motor sounds like its working but glass doesn't move. Take it in Monday morning to get the tires replaced and find out that in addition to the one with a bulge, one has a nail in it leaking air and another one has a gouge in it. The lights miraculously turned off but now I don't trust it in addition to needing new tires and getting the rear window fixed. I exchanged several calls with the salesman and the floor manager sending pics and video of everything. This was literally Monday morning after purchasing the car Saturday afternoon. I was basically told "to bad so sad". Wish I could do more for you but I can't. They can, they just don't want to. Their actions or lack thereof all but say the only thing they care about is making the sale. They are the exact reason why so many car dealerships have bad reputations. I told both of the guys that I spoke with that it would be different if it was even 3 days after the sale, but I tried calling an hour after leaving the day of the sale. Buyer beware, I will stay close to home now and look for a dealership that actually cares about the customer and knows what service after the sale actually means. Edit: After reaching out to the manager as I was directed to via a reply from a different review, I experienced more of the same treatment. I encountered victim blaming, word games and even a case of a hypothetical situation. I was even accused of putting them on blast by posting the above review. Please know that the above is not a "blast", it is the honest truth of my experience. Definitely a lesson learned on my part and hopefully this honest review will help someone else avoid the same issues. read more

Where's the negative star review? Very dissatisfied and disappointed with the way they treat their clients. I would not recommend anyone purchasing a vehicle. Very shady and no business ethics. read more

If after making it here you needed more validation from the many other one star reviews that this is a dealership to pass, let me put your mind at ease knowing you've concluded correctly and shouldn't spend another brain cell debating it. One star is too much for this stealership. They have an F Rating on BBB, see their recent reviews on Google, sort by most recent and you'll see complaint after complaint followed by a sad pathetic effort to mitigate the legit reviews with their review manipulation efforts which haven't even been effective leaving them at a sub 4 score, currently, a 3.9, which is far too many. Let all the thousands of people before you serve as your guide, these people are crooks through and through. You have been warned. read more

Just don't do business with this company. They don't care and 8 months later, I find out they didn't transfer my trade in paperwork because the Txdot thinks I still own it. They can't do anything correctly evidently or professionally. read more

The absolute fucking worst experience I have ever had buying a car and trading one in. I traded in my Ford Mustang and wasn't given the plates back, then told they threw them away afterwards without even asking me if I wanted them. Which I didn't find out till I called them to find the plates, where I was given the round around for a week straight to then be told the threw them out I was given a temporary paper plate that expired after 2 days for my new Mustang and they didn't send me my paper license plate for over a week until I called them to get them to send it Then they got my actual plates in on a Wednesday and said they'd mail them to me. I then called on Friday only to be told they never sent them out. If you buy from here, keep calling or showing up because once you leave the lot, you don't exist anymore. read more

Do not get your cars serviced here some techs think it's ok to drive your car home and parade around as if it's their own. In short the tech put 200 unnecessary miles on my car, unplugged my dash cam in the middle of the first test drive for no video evidence, left the car on e after I filled up the day prior, spilled gas all over my car trying to cover it up, and ran into something denting my front license plate and removing 1/4 of the letter. I've always known to steer clear of this dealership but have one tech that is reliable, trustworthy, and is the only one who has worked on my car, until this time. I requested a specific tech, my request was ignored, my 21 Mustang gt was taken in for typical 10 speed issues after 3 weeks it was determined a full transmission replacement was in order. In 3 weeks I never heard from the advisor a single time, called 8 different times sat on hold for probably a total of 5 hours not once did the advisor reach out to me for updates(all of my updates were received from the tech that I requested as he's also a friend of mine). Come time of pick up the advisor tells me my car is out of gas and they'll have to charge me for gas to test drive it (I dropped it off with nearly a full tank with around 200 miles to E) to which I told him that is absurd after checking bank statement and pictures I took before leaving the car I confirmed the car was near full when dropped off. Arriving at the dealer and a bit of back and forth with the advisor stalling I found out that my car was indeed on E with an additional 200 miles put on it (the test drive should have taken anywhere from 50-100 for the transmission issues and replacement test drive) after checking my dash cam I see it was unplugged by the tech in the middle of his initial test drive from the center console there is no reason it should have been unplugged. The tech also knew he screwed up running it out of gas, he tried refilling it with a gas can and spilled gas all over the side of my car, as well as running into something denting my front license plate and scraping off an inch of the second letter. When talking with the service manager he said he would have a talk with him and put $10 of 87 octane in my car as "compensation"... not to mention them trying to upsell me every single 50k mile service they could despite my car having 28k miles on it. Scummy business practices, lazy employees, and technicians that think it's ok to take customers cars wherever they please, avoid at all costs. read more

What a colossal waste of time it was to shop here. My poor old 1-ton Chevy work truck was 25 yrs old and had nearly 300K miles on it so I went shopping for a replacement. After research, I decided upon a 3/4-ton Ford Super Duty with crew cab and turbo diesel. I found one on-line at Griffith so I contacted Ian and arranged to come look it over. Ian went above and beyond to show us the truck and its features. He seemed like a genuinely kind person and I believe he is. What a shame that he works here. We were shown the window sticker and had the MSRP sticker price pointed out. We all know that you can usually get a new vehicle for thousands under the sticker price but, with the chip shortage, we didn't expect anyone to be dealing that way. After test driving a nice XLT with decent options, we agreed to return on Monday to purchase it. Monday morning I call to the dealership to ask what the "out the door" cost will be so that we know what to bring. I was quoted a price nearly $10K over what I expected. Why? They were adding an $8,000 "market availability adjustment fee." Know what that is? It's profiteering. I said that Ford didn't charge Griffith $8K more for that truck and that it was immoral to profiteer like that. They weren't going to say a thing about that extra $8K until I was there to make the purchase. That's crooked in my book. We went elsewhere and got a Lariat trim truck for about the same cost that Griffith was going to charge me for an XLT. read more

If you need service, go anywhere but GRIFFITH FORD. GRIFFITH is expecting a consumer to take responsibility for their service advisor's incompetence...and pay an extra $1,000 for unnecessary labor. I took my 2018 F-150 to Griffith Ford on Thursday, December 14th for repairs on the transmission and sunroof. Having an extended warranty, I knew that I would be responsible for the $100 deductible, but they figured out how to turn that $100 deductible into a $2,000+ bill! I checked the truck in with Eric McDuffie. I provided all the information for my extended warranty at the time I dropped off the vehicle, including contact information so Griffith could contact them with any questions regarding their claims process. The afternoon of Friday, December 15th, Eric called me requesting that I authorize 5 hours of labor at $195/hour for transmission diagnostics. When I questioned why this was necessary, he assured me that "he's been doing this for 16 years, and he knows the warranty company will deny the claim without a cause of failure". Rather than immediately approve the additional expense, I told him to wait until the following week to start work. He again tried to pressure me into approving the 5 hours of labor immediately, referencing his 16+ years of experience as a service advisor, and assuring me that the warranty company would immediately deny the claim without a full diagnostic and cause of failure. HE REFUSED TO CONTACT THE WARRANTY COMPANY TO VERIFY THAT THIS WAS REQUIRED. The following week, I reluctantly approved the 5 hours of labor after receiving assurances that the labor would be covered by the warranty company...and AGAIN being told that this was a necessary step in the claim process if I wanted to get the truck repaired. In other words...."authorize the labor if you want us to file the claim." Flash forward a couple of weeks, and lo and behold, THE DIAGNOSTIC WAS NOT REQUIRED! The 10-speed Ford transmissions fail so often that the warranty companies can identify a cause of failure with only a picture of the pan and transmission fluid. The warranty company approved a transmission rebuild and the labor hours required for the rebuild. Because the diagnosis WAS NOT REQUIRED, the warranty company refused to cover the extra 5 hours of labor. Makes sense, considering Griffith would be required to remove and teardown the transmission, reinstall it and refill the transmission fluid as part of the rebuild process, and the warranty company doesn't want to pay for labor and shop supplies twice on every repair. When I confronted Eric, he was ZERO help and refused to even discuss discounting the labor to compensate for HIS mistake, and again referenced his "16 years of experience" as he tried to tell me that he's NEVER seen a warranty company NOT require a diagnosis, while reminding me the amount that the extended warranty covered, the total cost of repairs, and what I would be responsible for. OH....and be sure to compare the cost of the parts on your bill to dealer MSRP. Griffith added around $400 to the repair bill by upcharging me 20% or more on parts. At least Eric was nice enough to agree to reduce that part of the bill...which still results in a hefty profit for the dealership. As of this writing, Eric is no longer with the dealership. I found out only after calling the dealership when he stopped responding to texts for an update on repairs. If I could leave a negative 5-star review I would do so. Based on my experience with the service department, I won't be returning to Griffith and encourage you to go anywhere but here. There are plenty of dealerships in the area, and the bar to do better than Griffith is incredibly low. read more

Griffith Ford asked me for a review. This is a draft: My 2013 Ford Fiesta with 108k miles died on 8/23. From the noise and smoke I thought it was catastrophic. It was towed to Griffith. I agreed to a $160 diagnostic fee. 15 days later on 9/7 I received the diagnoses. They said that It was simply a crankshaft position sensor. I was surprised that the car was repairable. Griffith also tried to up sell me a coolant recovery hose, a brake fluid flush and a transmission fluid flush. The service advisor told me that the crankshaft sensor replacement was the only task necessary for the car to run and i authorized that repair. 23 days later on 9/30 they told me "the tech replaced the crankshaft sensor. That fixed spark, but after further inspection and removing spark plugs cylinder 3 and 4 were found full of coolant due to blown gasket , determined that there are bent valves. He is recommending a long block at this time. I will send you an estimate for the motor." The estimate was over $7k. The car might be worth $2k if it ran. Obviously I said no. I was invoiced for the crankshaft sensor and the diagnostic fee. I did authorize those items. If Griffith had properly diagnosed the car to begin with I would have saved about $250 in pointless work to replace a crankshaft. Sensor. All they had to do was pull the spark plugs. After 41 days car was finally ready for pickup on 10/3. It did not run. The final invoice also shows that Griffith submitted a transmission recall repair claim for Warranty. It's like all they wanted to do was find a way to make some money off of a dead-on-arrival car. read more

Very bad experience at first everything was nice but then they just say we can't do anything on Monday 11/18/24 I bought a truck with them and the next day it had the check engine light on my truck was shaking and worse it wouldn't go more than 35 mph yesterday 11/19/24 I went to explain to them and they didn't want to give me a solution today 11/20/24 I took it to the Ford mechanic and they are sending me an estimate so that I pay out of pocket for something that they sold me damaged it is not fair if you ask me where not to buy a vehicle I would tell you that at GRIFFITH FORD SAN MARCOS do not buy and to top it off they gave me my contract printed in poor quality it cannot even be read I asked for a new one and they refused read more

It turned out I didn't even purchase my used vehicle from Griffith but only because they didn't have the exact one I was looking for. This review is more about how awesome Ian Harris is as a salesman. He is the right balance of not being too pushy but provides you with enough information to get you to come in and look atbthe vehicles they have. I loved that he used technology to his advantage and made a video introducing himself and what they have to offer. Then once you meet him in person you automatically feel comfortable with him. Just my opinion but part of that I attribute to his people skills but I also give credit to Griffith for not having their workers work on commission only. I also am very impressed and appreciate the hours Griffith Ford has so their employees can spend time with their families. read more

Went there to deal with a tire that I bought (as a set) that was "thumping" d ue to tread separating. Was eventually told by Kodi that "...there wasn't anything he could do"...The tires had less than 30k on them. I know because I had the paperwork with me when I went in. I'll NEVER do business with Griffith Ford again. Went back to Truck City Ford in Buda (I was there earlier for oil change and tire rotation, where they found the tread separation) and explained the situation and Scott asked if he could get a copy of the paper work and would look into what he/they could do to fix the problem. I am a loyal Leif Johnson Truck City Ford customer. read more

They're not your typical car dealership, they actually care about the satisfaction of their customers. The whole team from the salesman Cesar to their GSM River, made sure I was happy with my purchase and were very straight forward and easy to do business with. I wasn't pushed into buying something I didn't want, nor was I at anytime feeling pressured by anyone on their team. I would highly recommend Cesar and Griffith Ford for your next vehicle purchase. read more

Griffith Ford - Car Dealers Near Me - San Marco, Texas

Took our 2019 Ford F150 to Griffith for a recall of the Catalytic Converter. They couldn't get the parts and had our truck for 6 weeks, but gave us a rental to drive in the interim. Multiple texts and phonecalls went back and forth with us asking for validation that the rental was covered by Ford, always with the answer being YES, until you get your truck back the rental is covered because this is a warranty issue. We finally got a truck back. 9 months later we get contacted by a collection agency for $1800 for the rental that has not been paid. We reach out to Griffith Ford and the service manager that helped us with our truck and that texted us repeatedly that the rental was covered no longer works at Griffith. Emails to even the President of the dealership go unaswered, they appear to refuse to help. What a crock. Do not go here!!! read more

I'd give a 1/2 star but those aren't available. My husband made an appointment two weeks in advance for service on his truck, with a promise they'd keep it for 5 days total, then return the truck repaired under warranty. The truck is STILL SITTING IN THE SAME SPOT AS DROPPED OFF now 12 days later! Thank you Griffith Ford for the tiniest rental car also. He went from a F359- which he needs for work as he is a crane operator, to a Fiesta. Be warned! No returned phone calls. No clear answer on when it'll actually be repaired don't make an appointment because it won't matter read more

They took good care of me here. The sales manager came out to talk with me, saleman knew his stuff, and the F&i manager didn't try to destroy me with backend products. I'd definitely come back to buy from here if I needed a Ford. read more

A thousand words I want to complain, just don't want spend time on them anymore,, Don't,,please,DON'T do business with them read more

Terrible experience with dealership and service department. Gives Ford a bad name. We were told we would have to leave the vehicle w the service dept for 4 to 5 days until they could get around to just looking at it to diagnose a problem. Unacceptable. In attempting to reach the GM or Service Mgr, was put on indefinite hold 3 times. Tried the chat feature on their website and after explaining the situation was told we would be contacted to schedule a time that wouldn't take so long for a simple diagnosis. Nobody called. Attempted to contact again today and again w the chat individual and get nothing but ridiculous non-human responses today that keep asking what the problem is, and then just giving me the same phone number that hasn't been successful. If you want even "fair" service, don't come here. Making Ford look bad.​​ read more

These people are the greatest. We just got a ford f150 4*4 from them. The guys helping us Adam Rizo and Vale were amazing. They went above and beyond to give us the best. Thank y'all once again. read more

Griffith Ford - Car Dealers Near Me - San Marco, Texas

See all

Stopped in to get my oil changed, walked into the service department no one seemed interested in even looking up to help me finally after standing there for 30 seconds someone reluctantly said "how can I help you boss" told him I need an oil change, bought my expedition here 8 months ago. he immediately rolled his eyes and told me it would be a 3 1/2 hour wait. when I bought this truck I specifically asked the salesman if the free oil changes had to wait for hours he was very clear telling me that their service department was prompt and would never make us wait long. piss poor attitude in the service department bad waits, no wonder this place has a bad rating. read more

the worst dealership ever my daughter had an issue with her mustang GT 2024 is under warranty and they did not give her a rental car they said will take 5 days to give her a diagnostic and the guy name Greek said they can't give her a rental that is wrong no sure why that dealer is so incompetent Please people don't go to do any kind of business there is no just me is a lot of bad reviews so think about it before you guys stop there read more

Title: Disastrous Experience at Griffith Ford San Marcos Review: My encounter with Griffith Ford San Marcos was nothing short of a nightmare. With an electrical issue plaguing my 2019 Ford Fusion Hybrid, I trusted their seemingly stellar reviews and opted to have my car towed from Seguin to their location in San Marcos, despite the closer alternative of Bluebonnet Ford in New Braunfels. The trouble began as soon as I attempted to schedule service. While the receptionist consistently answered my calls promptly, I found myself endlessly on hold every time I requested service, enduring wait times averaging between 10 to 15 minutes. On Wednesday, February 28th, I drove to the dealership to replace the battery. I stood in the service department's lobby for an hour waiting for the "Technician" to pull the battery out and hand it to me. I couldn't believe it took an hour to remove a battery. Then, starting on Thursday, February 29, at 4:34 PM, the situation escalated to absurdity. Despite the immediate response from the receptionist, I endured a staggering 23-minute hold, waiting for service to answer before being disconnected. Subsequent attempts yielded similar results: lengthy hold times, unresponsive service staff, and an infuriating lack of assistance. Frustrated beyond measure, I implored the receptionist to physically intervene herself and inform the service department of my desperate attempts to contact them. Instead of offering assistance or reassurance, she inexplicably placed me on hold once more, leaving me waiting for another 10 minutes before I finally gave up. To add insult to injury, subsequent calls were met with an eerie pattern: the receptionist ignored my calls and instead automatically placed me on hold, as if deliberately avoiding any further interaction. The situation reached peak absurdity when my wife's call was answered immediately, only for the receptionist to complain about my attempts to reach the service department before abruptly hanging up. Upon finally speaking with the manager and expressing my frustrations, I received a dismissive response, with claims that they "don't put people on hold for no reason." Such callous disregard for customer concerns speaks volumes about the lack of professionalism and accountability at Griffith Ford San Marcos. In conclusion, my experience at Griffith Ford San Marcos was nothing short of a nightmare. The bottom line is the receptionist was putting me on hold for no reason because she didn't like me being frustrated. The proof is clear, especially when my wife calls on a different line and the receptionist answers right away. Hmmm, that's peculiar don't ya think? Of course, having a smart phone, the phone call records are saved as proof. I urge potential customers to steer clear of this dealership unless they enjoy wasting time and enduring blatant indifference to their concerns. read more

Disappointing experience. A vehicle was listed on cars.com as well as the dealership's website for a price. I inquired about it via email. I had a few back and forth emails with a salesman then noticed the vehicle's price went up by two thousand dollars. When I brought this to the salesman's attention, he told me the vehicle was always the higher price. I then emailed him a screen shot to prove it was less. He then went on to say "Unfortunately there was a software error with one of our 3rd partys reducing asking price by 2k. Sorry for the confusion." To which I replied " That just seems like a bait and switch tactic which you can use to shift blame onto a third party. Very dishonest of your dealership." Buyer beware! read more

Was told 4-5 days when I made appointment, 5-7 days when I came in. Wasn't told about diagnostic fee until I came in. Communication was awful. Was told to communicate by text but on advisor's day off (which I didn't know) when I was trying to get a status report to know if I needed to extend my car rental, no one was checking his texts. They even took a phone message for him without telling me he was off that day. During the excessive times I was on hold, heard constant claims of their great customer service. Vehicle was in diagnostics for 3 days for a simple diagnosis of module update that was covered by my diagnostic fee. Had same problem on way home so wasn't properly diagnosed. $450 later (including car rental), it's still not fixed but I will not be taking it back to them. read more

I purchased a vehicle at this location bought the extended warranty everything was great until I had to bring it in because of the ac having some issues. I was told it would take 3 days or so I asked about the loaner cars well unfortunately they had none. This is one of the services that we paid for and can't get a loaner vehicle. I called today and still no answers about when my car will be ready they did say I could go and pick it up and bring it back next week again the issue is that we need a rental car so they can have time to see what the issue is this is why we bought the extended warranty to cover things like this. Needless to say I'm so disappointed with how they have handled this situation and how much we paid for the extra warranty. Be careful when purchasing anything from Griffith Ford in San Marcos read more

Don't even know where to start. The WORST service ever received from any kind of business, EVER. And that's after 2 months of "working" on our car. To top it off, the car came out with more problems than it went in with. Honestly don't know how their doors are still open. Can't speak for sales department, but service department should not even be in operation. DO NOT, repeat, DO NOT take your car here, you will regret it. read more

Ford doesn't recognize or take responsibility for what they advertise. Bought a (what was advertised to me, sticker and all) CPO non-Ford vehicle with 4000 mile bumper to bumper warranty. Went in to use said warranty and was told NO record of my warranty existed on their end. My vehicle came home with a blue star certified envelope and a written note from Ford itself. The lack of organization, communication, and transparency at this dealership is abysmal. Disappointing experience. read more

I bought my first truck at Griffith Ford. Gabriel has been there a while and he knows his off-road vehicles let Me tell you. Charlie in finance was a breeze to deal with as well, no heavy handed sales at all and all informative data so I could decide. Hey, they are 25+ min from my house and yes I could go somewhere closer but they were upfront so they warned my business and they will earn my business when I need service. read more

I took my truck to Griffith Ford for a repair. They made me bring it in 2 weeks before they even had a chance to diagnose it. This is our only vehicle. We had to rent a car while we waited for the repairs. I will never go back. read more

I've had the worst experience with this service center, especially with Matt and Glenn, I would recommend you keep you're vehicles away from here. My 2018 Ford Mustang started having transmission issues and I dropped it off here since it was the closest to me at the time, but oh boy do I regret it... first off they have horrible customer service, I kept getting the run around on updates, I eve no had to go for an update in person because Matt was not returning my phone calls, when I finally got an update I was told my transmission was dropped for further diagnosis, and was told ford was gonna replace it, then almost 2 months later I was told that they only replaced the valve body, and that it didn't fix the issue, then said that a transmission was on order (I thought this was the case 2 months prior). Now another 2 months later the technician is saying he needs to charge me 3 hours diag ($500) to remove my "aftermarket" exhaust, I questioned why I wasn't told this the first time 3 months prior when they supposedly dropped the transmission. The sevice advisor told me I had no choice but to pay this in order to get my transmission replaced, me already frustrated 4 months later and just wanting my car back approved the labor, keep in mind this whole time I'm still waiting for a loaner vehicle. They kept telling me I was first in line for 3 months but yet I never got a vehicle until the last 2 weeks of my repairs. Now I finally picked up my vehicle and took it to another ford service center to have the oil changed, and we noticed my car was missing all the undercarriage protection, along with missing an exhaust gasket, zip tied wires, missing exhaust gasket (after if spent $518 for them to remove), missing 2 transmission bell housing bolts and a leaking transmission. At this point I'm super frustrated and return the car the following businesses day and tell them everything, an advisor named Glenn told me that my car will need to stay there again for a few days before anyone can take a look at it, I reminded him that my vehicle was here for over 5 months and that I just wanted it looked at asap, Glenn was disrespectful and rude he came off almost like he didn't have time and didn't want to deal with me. He told me that I'm no one to be going in there demanding things, also said I could leave and return when the manager got there. At this point I don't know what to do. I've gone as far as getting in contact with ford corporate to help with this problem as it's not that they took long with the vehicle repairs but how rude, selfish, disrespectful, and misleading the service department and customer service was at Griffith Ford of San Marcos... I will definitely be reaching to the GM and the also the owner of the store. read more

See all

The sales department here is great but the service department is terrible. Would not recommend trusting these guys with your vehicle. My tire was flat, and all I asked for was to get my tire filled because I was in a rush. These guys gave me the most attitude, making me go back and forth to the shop to the service desk to just simply get my tire filled. They then told me I needed a new tire which is fine. So I asked them if my warranty covered it. They told me to go to the service desk. I went to the desk, they told me that their backed up, and that it's going to take them 2 hours to find out if my warranty covers it or not. So then, I called the front desk when I got home and they connected me to finance. The finance guy was super courteous and got me the info I needed. Besides him, This is the worst service I've ever experienced for something so simple. And I wish I would've taken the reviews on here more serious before I trusted driving to this shop thinking they'd appreciate my prior business, buying the car from them, warranty & all.. read more

Bought two vehicles from Griffith about 9 months ago, one used and one new. I was very satisfied with the excellent customer service received throughout the process. Our salesperson Jack was very helpful and friendly. We have not had any issues with the used vehicle at all. We bought the extended warranty for the used vehicle and after reading the warranty information, I realized that some vehicles have certain things others don't. The used vehicle we bought had certain electrical parts that aren't covered under the extended warranty we got, but can add in the electrical warranty to cover those parts. I believe that we must all read the fine lines and not just sign things without reading it completely. I asked Erick questions and even spoke to the warranty company to make sure that our vehicle was covered with everything that it needed. One thing I have learned is that as someone that has been buying vehicles since I was young, it is to read everything before signing and ask as many questions as possible. When we sell a vehicle or we trade one in, it is our responsibility to report it to the Texas Motor Vehicle office in the area. We still have to fill out this form no matter who or where you sold or traded your vehicle. Not all places will do this for you. So as the owner of the vehicle to ensure its done, we have to fill one out so that later there is no issues. Especially getting the correct information of who and where you sold or traded your vehicle. This will help all of us from being liable in case the other person doesn't file for transfer. Hope this information I put on here helps others when purchasing a vehicle, regardless of where you purchase, trade or sell. (Texas Motor Vehicle Transfer Notification Information and Instructions * Submit this form within 30 days of the vehicle's date of transfer to help protect yourself from liability for criminal or civil acts involving the vehicle and the person(s) or entity taking ownership. However, the department will still notate your record if submitted after the 30 days. * Submission of this form does not transfer ownership. The person(s) or entity taking ownership must file a title application with the appropriate entity (in Texas, the county tax assessor-collector's office) in order to record themselves as the owner and receive a title in their name. Until a new title is issued, the Texas title record will reflect the name of the existing owner(s). * Provide as much information as possible about the persons(s) or entity to increase your protection from liability. * When you submit this form, the motor vehicle record will be marked to show the vehicle has been transferred. * You may submit this form electronically at www.TxDMV.gov to more quickly mark the motor vehicle record to show the vehicle has been transferred. Please do not submit this form both electronically and by mail. * Mail completed form to: TxDMV Vehicle Titles and Registration Division, PO Box 26417, Austin, TX 78755-0417) We have been very happy with both our vehicles and have not had any issues. Everyone was very friendly and patient with us, especially Jack our sales guy. I think I learned a lot from asking questions this time around then I ever have before. The finance guy Erick was awesome and answered all our questions and any questions there after. Erick was very professional and helped a great deal answering our questions and concerns. Thank you Jack (salesman) and Griffith Ford for a very professional and great experience when buying our vehicles. read more

Griffith Ford Service Advisors are HORRIBLE! Tony was so rude to my wife when she called to check on the status of my car that she was almost in tears. After we got our car back, another problem popped up, so we took it right back. They checked that it was minor and we scheduled for the following Tuesday. Took the car in and waited. And waited. And WAITED. After three attempts to get through to service, they inform us that David is off Tuesday and our car won't be looked at for a few more days! This is after Glenn assured us the car would be ready late Tuesday or early Wednesday. WHY do you have customers schedule repairs when you don't plan to work on their cars for a few more days? When I demanded that my car get looked at, their reply was basically, "whatever". I hope I never have a reason to set foot on or take my car to Griffith Ford again. read more

We bought our son a used Kia from Griffith Ford in Oct 2021. 2 months later, it broke down and we learned that the car had a known issue where it burned oil. Once the car broke down, the damage had been done, and we were told it needed a new engine. We were told from Griffith, that since we did not purchase the extended warranty, we were on our own. I understand the risk you take when you buy a used car, and choose not to buy the extended warranty. My issue is this...if a dealer puts a car on the lot, it's not difficult to check known issues with a particular model, and see if the problem has been addressed. Griffith Ford chose not to do this, and told us they would not help in any way. I learned 2 lessons from dealing with this...1. Buy an extended warranty & 2. Do not ever buy from this dealership Now we're stuck with a car with no engine, and an $8k repair bill. Thank you so much Griffith Ford read more

My son came in to purchase a truck and even knowing with the chip shortage there would be no haggling he was still ready to purchase. He purchased a $60k truck and the dealership refused to fill the truck with gas before handing over keys! I've never in my years of car purchasing ever had this happen before. They gave him a quarter tank and that was a hassle for them. The salesman and GM were arrogant and downright rude. Acted like they were doing us a favor selling the truck to us. We have another son that also needed a truck and sent him to the COVERT dealership for his truck purchase. Your loss Griffith. Do better with your customers. read more

Follow up after sale not Existent... simple mailing of registration tags. Receptionist clueless. Finance mgr. not returning emails 5 days old. WHY? No way to run a biz. read more

**Go somewhere else!**DO NOT TRUST. Went in because L/R tire sensor was not reading on my F150. Thursday, June, 30, 2022. Chose Griffith San Marcos because it was close to my office. Rep that checked me in, Crizelda, was nice. Shuttle service was good. A few hours later, I received a text from Crizelda to review and approve service. I would have preferred a call because I had questions. I asked if I could please get a call, AND I asked "or do I text my questions?". Crizelda did not call so I text my questions regarding estimated price. I had full trust in dealership since Access/Lithia Ford in Corpus Christi, TX set bar high. I approved the service. If sensor is out. I want it fixed. At pick up, one of the other reps, Glenn, volunteered to bring truck closer. He noticed the R/R tire was reading 1. He asked Crizelda about it and she said "yeah, tech said she just needs to drive it for it to reset." Glenn volunteered to drive it. Glenn came back and asked Crizelda to please get that checked because reading did not change. I was asked to wait. Crizelda brought me my keys and she said, "two techs looked at it and they said you just need to drive it like 15 miles. Easy enough. I live more than 15 miles away. I drove to New Braunfels and nothing changed. Took picture and text Crizelda and made her aware. I drove home to Canyon Lake and R/R still reading 1. She apologetic via text. I let her know I would be in the following week if the sensor did not change. Friday, the next morning, I turn on truck and both rear sensors are not reading. At all. Two dashes on each side. I take the truck back Tuesday morning July 5th. Crizelda is not there. I explain what happened to David. I drop off the truck again, and a couple of hours later I get a text for me to review and approve service. Again, NO call. I am texting back and forth with David. THEY WANT ME TO PAY FOR THE L/R SENSOR. I said that is the sensor I approved to be fixed on Thursday. I did not approve service. I go pick up my truck, Tech, Chris, is telling me that the R/R was replaced NOT the L/R. No one explained that to me last week! Horrible! I asked for manager but he was not available and I settled for a call. I left in my truck. I wanted them to make it right. Spoke to Service Manager, Robert. No resolution. Not even a little apologetic. Could NOT assume any kind of responsibility. I did go back and Robert was stuck on having me repay for L/R tire sensor. He never came out of his office. Tried to communicate with me by yelling from behind his desk. Never going back. I do NOT recommend! read more

Griffith Ford - Robert explained sensors were retested. Huh?! I am sure they were not retested. Sensor still on the door. - Car Dealers Near Me - San Marco, Texas

See all