Shoping for a new Ford Ranger and had talked to Gabriel, the internet sales consultant. They had the truck I was looking for but a different color. I drove 70 miles to find out they wanted $5000.00 over MSRP. They called it a "Market Availability Fee". I told him I wasn't going to pay $5K over list and left. 2 days later a manager called and asked how my experience was and I told him it was great until I found out the price. He asked me what I wanted my payment to be and I told him I was shopping for a truck, not a payment. One more call after that wanting to know if I was still interested in the truck and I told them again not at $5K over MSRP so I ordered one from my local dealer. I'm saving almost $8K just by ordering one. Now I just have to wait but I'm in no hurry. read more

Who knew car buying could be this bad. I've bought cars in four states from six dealers. Both of my Ford purchases have been less than good but this was something else. Before I walked in the door, I had already done the following: * Agreed on a price * Agreed on a trade-in value * Paid a deposit * Received a build sheet and VIN * Made it clear I needed to get in and out in a hurry * Had a loan from my bank When I showed up, the sales person I'd been dealing with asked me if I wanted a test drive. I declined, reiterating that I was in a hurry. My wife had spine surgery a few days before and the nanny was on the clock. He acknowledged this and said they'd get me out ASAP. That already took 30 minutes. Then I sat to wait for the finance person. Then I sat in that stupid blue chair some more. Then I sat some more. And I kept sitting. I'd have left but there was no one around to talk to, so I could get my trade-in truck back and leave. So I reminded the reception people I was in a hurry and they confirmed. And I sat some more. I listened to the finance guy farting around with a customer about nonsense for a while. And I kept sitting. He finally finishes and the customer left. Then I sat some more. Then I went and bugged him and he looked confused and couldn't find the paperwork and didn't know what was happening. So I sat some more. I finally got in there and ran through the paperwork as fast as possible. Then we got to hand over the title. Turns out, at some point, I'd signed the truck over to my wife. He complained about that and a made a stink. I'd already made it clear a couple times that I was pretty pissed about the number of hours they'd wasted, having me sit in some crappy blue chair. It took at least three hours for me to get out of that place, when there was nothing left to talk about but signatures but they sure got condescending about that title. I've had the truck for a while now. Great truck. At some point, they ordered a new title but managed to send it to the wrong address. By their own admission, that was their mistake. (They didn't call and ask about it until the used car market heated up, due to lack of parts to build new cars.). I had the title but no inclination to drive an hour and a half down to them again. They sent me an overnight envelope late last week. I'm a busy person. I work a lot. I don't have a a lot of time (or desire) to wade through the COVID infested waters of Texas. I had every intention of getting it out last weekend but being a father to a small child, I don't prioritize mail. I've received no less than four voicemails today. I finally let them know that after all the time they wasted with me sitting in an uncomfortable blue chair, combined with just how piss poor their attitudes are, their sense of urgency wasn't really my concern. They made it clear that they didn't care about my time, so why should I care about theirs? They tried to send someone to my house today without asking me first. I know this because when they did ask me and I said "no," I got a message from some random person a little after letting me know that he'd been sent my way and asking when a good time to come by would be. I told him there wasn't one and that he could send my "refund" (they've been dangling this carrot with no details so I assume it's like a nickel or something) in the mail. I also let him know that I didn't feel any sense of urgency to give a crap because they didn't care about my time. One of their sales GMs (or something) called today and said they may have to explore other options (not verbatim). I don't know if that was supposed to be a veiled threat or not but I give Griffith Ford two long fingers up. Your trash is in the mail. I didn't get a receipt because I don't for one second care if it makes it or not. The only person who hasn't sucked through all of this is the woman who has been calling and asking what she can do to help me get the title out to them. I'd give her four stars for being reasonable and helpful. Hopefully she finds a better place to work. The price on the truck was okay. Nothing worth being excited about. Neither bad nor good. Not one person so much as offered me water the whole time I was there. I wouldn't do business with them again unless it was a deal they were gonna lose significant amount of money on. read more

Won't respond to emails or call in reference to problem with the purchase of our new vehicle.

My wife and I recently purchased a new car from Griffith Ford in San Marcos, TX. The buying experience was top notch. The salesman, Giavannna Hamilton, was friendly, professional, knowledgeable, and quick. Gia answered all our questions and got us into the car we wanted with all available discounts. This was the 2nd vehicle that we had purchased there and would recommend Griffith Ford for you next vehicle purchase. read more

I am a car dealer. I sent my Mustang 2022 to them to program a body control module and a key. It ended with airbag light on , TPMS on , no front camera and all the lights are flashing. I called Ford and I have an open case with them. I really don't recommend this dealer for anyone. When I asked them about the Post and pre scan they couldn't provide anything. They told me our system can work with 2020 and lower models only. And even when they have done mistakes they wanna charge me for scan faulty codes. read more

As a Automotive Business owner that been in business since since 1997. This dealership is is the worst service that i ever dealt with. Service manager, service advisor David, service tech are all bunch of liars and scam. They will break your car for smallest service such trans fluid flush and not tell you. And once you notice it they will try to blame you for it and try to charge you. Never ever go there. surprised that they have 2 star rating on yelp, it should be 1. read more

Ford dealership in San Marcos such as a big lie We brought a 2021 Ford Explorer for transmission fluid, flushed and filter after we picked up we noticed a leak we look at it we find out transmission filter never been changed. They just charge us and they make us believe has been change. They flushed the from the cooler side we took it back to them. They said the O-rings need to be change with transmission flush. We left their car stays there for a week we talk to. Manager. He said sorry technician fault we will get it fixed. We're supposed to pick it up same day another lie popped up taking mission says Customer ran over object a big lie we have pictures of the vehicle before we bought it to them. We never had a leak problems don't ever use them. They have a bad customer service they will just make you feel that they did the service you asked for without doing it. They have a bad technicians they shouldn't even be there. A service manger that tries to cover up the techs and service advisor that acts like doesn't know what's going on. read more

Bought a 2016 f350 dually and during the test drive it had a smell like burn oil and I questioned the saleman he assured service has ran through truck and the smell was the DEF system purging . Should of gone back to Jordan ford where I always buy my trucks from so that's my fault .. had truck the first week and the front brakes were metal on metal which made be believe they didn't check crap before they sold me the truck .. I've had truck for 1 month now and put a little over 2000 miles on it and when I was pulling out of drive way in my other car I saw the rear differential stained of oil and dirt and behind the rear right tires had oil as well so I took to Jordan ford being they always been good to me and had them check truck out and found oil to differential had not been changed and I took truck back to Griffith ...manager finally called me after me calling 3 times to dealership and made it seem like I was responsible for the oil leak on the differential and the oil leak to the rear axle seal and if I wanted it fixed it would be 1500 .. before u buy from this place get in writing that everything was checked because no matter how many time I talked to mike G in internet sales he lied to me that service department had gone through truck and all was good ..only reason I went 66 miles away to get truck because Jordan ford didn't have a dually at that moment but now I'm stuck with a repair .. I'm posting this on instagram, Snapchat , and Facebook as many times I can every week !!!! read more

See all

Terrible customer service, then if the service wasn't worst enough these mfers ran my credit 17 times with out my permission after I told the sales rep I only wanted to deal with capital one or RBFCU as a result of previous relationships. Called to speak to someone about it and they had no explanation. I asked is this a normal practice and the finance manger Dino couldn't say nothing. Then the finance supervisor Brandon was suppose to call me back with a better insight haven't heard from him. I have text between the sale rep (BEN) and myself to verify the conversation. DONT SHOP HERE! A lot of sheep and no lions here. Just doing shit and not thinking. THIS DEALERSHIP SUCKS STAY AWAY!! read more

Wish I could give zero stars. Fuck this dealership. I was there for almost 6 hours. They took my trade in worth at LEAST $4000 for $1500, yeah that's right $1500. They sold me a car worth $11000 at the time for $16000. I knew I was going to have to pay extra for something because it's a dealership, the market is shit rn, and they have to make money. So I accepted the shitty price assuming they were going to take my trade in for the original $5000 we agreed on. They changed it to $1500 last minute, I made a $1000 down payment and I still ended up financing $17000. Then when I mentioned the high interest rate since I had good credit they said it was because I was a first time buyer. Fuck that BS can't believe I listened to anything they said. That 20% interest was because of how much negative equity there was in the loan, about $6000. And to top it all off they took FOREVER, and they wouldn't leave me alone while I reviewed the paperwork. I tried to walk out because I got a gut feeling, but I ignored that which was a horrible mistake on my part. Learned a lot of life lessons. Absolutely terrible experience. Fuck Griffith Ford. Also John the sales manager is one evil MF. He butt dialed my mom screaming and cussing at his wife and kids. read more

I needed some service on my truck so when I brought it in Robert was really helpful with getting me set up. I dropped it off in the morning and the service crew and him had it done around late afternoon. I was pleased with the service read more

Griffith Ford - Car Dealers Near Me - San Marco, Texas

While shopping for a used truck, I shopped at Griffith Ford (San Marcos) and met salesman, Ian Harris. Ian is a genuinely friendly person, this is not a persona he puts on just for the purposes of selling a car. I met salespeople at several dealerships while shopping. Ian was far and away the most honest, ethical, and authentic salesman I met. He just wants to help you meet your needs, and the sale naturally follows. And he worked his tail off to make me happy. Ian is not at all the typical car salesman that customers dislike. Unfortunately, we were unable to reach a deal on the truck (not for the lack of Ian trying - I began to feel guilty of all the little things he was fixing on the truck for me)... his sales manager and I were simply not able to meet on price due to previous collision damage. Ian and I remain friends to this day. I happily and without hesitation send friends to Ian for their needs. I know this may sound a bit over the top, but Ian is the kind of guy that I would be proud to have as a son in law. Seek out Ian Harris at Griffith and you will be happy. read more

Zero Stars. If you need a car repair go anywhere but Griffith Ford San Marcos. DO NOT come here! Absolute nightmare. We had to get the engine replaced in my daughter's 2017 Ford Escape. It was under warranty so we were forced to go here. 2 year nightmare. The first time around they kept the care for 9 months and couldn't get it repaired. Then after it was out of the shop all the oil leaked out of the engine. They tried to say it was our fault. We took it to another place who told us the engine was installed incorrectly. So we took it back to ford and they supposedly re-fixed it. After about 2 months and constant arguing with them. Then she drove the car off the lot and got tow huge bolts in her tires. They would not replace the tires. Not the fly wheel is dmamged and was a $1300 replir. The person at the repair shop said it was because the engine was installed incorrectly. Second time around. There were bots that were too short ot bolt to anything so basically bolted to nothing. The engine wasn't bolted down! It caused the vibration and ultimately damage to the fly wheel. And a $1300 bill for me. These guys are complete idiots. I'm talking about you David Buyn and you Robert Cruz. Terrible. read more

Frustrating, disappointing, irritating experience. We located a used car we were very interested in at the Ford Griffith location. We do not live in San Marcos so we studied the pictures, asked questions and were asured the car had "no problem" and was 'clean in and out". We dealt with two salesmen Ian Harris and Oscar. Both claim to be Internet Sales Managers. We asked for an out the door price which we got by sms. When we got there the car had a two feet long crack in the front windshield. We wanted to take the car for a PPI and were told that first we had to agree in a price. We told him it was already done and that we had it in writing. We wer told that did not mean anything since it was not signed by a manager and that the price would be $600 higher than originallly quoted. We just walked out disgusted read more

Al see you soon professional and quick. Ivette dependable. Love this service dept!! Can't be beat!

My wife and I bought a car from them that was listed as a certified pre owned. When we began negotiating on the car we were informed they made the wrong listing and it was no longer certified. Then before signing on the car, we were told ford would be able to certify it. While our salesmen and the floor manger were both there for the conversation and remember it occurring, this was never communicated to finance. It took over 3 weeks to resolve this issue and ultimately required having a sit down with the general manager myself. When we came to a resolution on the matter, which was they would fix the issue at their cost considering it was their issue, when I went in for the necessary service today they said there was nothing on file for this repair and assumed it would be at half cost to me. After some conversation, we were able to relay what the general manger had told us. However, we couldn't confirm because he is no longer there. They did fix our one issue, but were very disorganized, unmotivated, and very, very hard to get ahold of. read more

If you're looking for service after the sale, don't come here. Purchased new car, after 7700 miles, brought in for a transmission concern, after 9 days without car and multiple attempts for update, vehicle was still not even looked at. Very poor customer service and lack of communication. All we needed was an update or some sort of hint of progress. ******WILL NEVER COME BACK AGAIN ****** read more

Bought a 2021 Mustang convertible, worst SERVICE EVER, deceptive sales team and WORST GM KEVIN WILL LIE to you!!!! (If that's his real name) My rear right window didn't go up all the way, didn't see it till I got home, brought it in to be fixed, and been there for about 3 weeks, supposedly a simple weather-stripping... They CAN'T seem to install weather stripping... ROTFL... Tony who answers the phone is completely useless. He knows nothing.... every time you get him he makes excuses and redirects you to the person who took your service call. I sent a letter to chris@griffithford.com (owner) he doesn't give two craps about his dealership. They will DO ANYTHING to deceive you, BEWARE!!!!! After all this now I found out my check engine light is on, so they screwed something else up. Going to call lemon law on them, the GM says I can't it is only for NEW CARS... BIG A HUGE LIE. I spoke to Patty at the DMV, who told me outright it's a lie and gave me the paperwork to file a lemon law based on that. My car is still under warranty, and they are trying to find ways to keep from doing the right thing. I would like to get out from under this disastrous sale... The GM said the only way I could fix this was to trade in my car for another one... ANOTHER LIE... These guys are first-rate scam artists.. my advice to you AVOID them at ALL cost, let's make them close their doors so others don't have to ever experience their AWFUL service department, and AWFUL deceptive. practices read more

Service is horrible, a made an appointment and still had to wait 2 hours before my truck was looked at for a check engine light. Then 2 hours after that I was told my pcv valve needed to be changed along with a hose, he said it was going to a 4 HOUR job to change the pcv valve and said it was going to be $425..it literally takes 5-10 minutes to do. They didn't call me back when they said they would when the parts came in, terrible service department. The service was unprofessional and tried to rip me off. Take your vehicle somewhere else to get serviced. read more

I have a 2005 Ford F-150 extended cab and the right back door latch was broken so I could not open the door. Then recently the right side passenger window dropped and wouldn't come up. When I brought it in they told me they were booked and bring it back April 4th, which I did. In that two week wait my check engine light came on, so I dropped it off to fix all three issues. When I got the estimate they added a bunch of repairs that I didn't request. I had to specify the three items I wanted repaired. Then my nightmare began!! They had the truck from April 4th to April 15th when they called saying my truck was ready. I picked it up and didn't get more than 3 miles when I noticed the check engine light was on again, so I headed back to Griffith Ford. Of course they needed to take it back for diagnosis. I was then told that the new part they put in was bad and they need to order another one. On April 22nd I finally got my truck back. Mind you my truck was on there lot from April 4 to April 22. When I got it home and went to open the driver side back door it was now broken!! It worked on April 4th because I opened it to get my personal belongings out. Took it back to Griffith Ford and complained this happened on their lot. They took it back to diagnose. The story they've given me is that while on their lot the cable that unlatches the back door stretched and came off the handle all by itself!! Now they're charging me more money to fix this miracle cable. I'm hoping to be picking my truck on April 27th and need to check to see if they broke anything else!! If you own a Ford avoid Griffith Ford in San Marcos for any service. They have terrible service and communication between themselves as well as their customers!! They also try and sell you different services that you didn't request. You've been WARNED!! read more

Do not buy anything from here!! Bought a car a month ago, and noticed it had a rubber smell when you turn it off. Took it in, they told us everything was fine and they weren't sure why it smelt like that. Took it again and was adamant something was wrong, I guess they actually looked this time and found an oil leak. They couldn't fix it, so we ended up taking it to a different dealership. After five days of the other dealership having it, they told us Griffith ford put the wrong seal on the area and they can't get the part off to fix it. It was a huge deal to get this simple issue fixed and thanks to Griffith ford for making it this hard. I would not trust a word they say, and be very careful when they say there is nothing wrong with the car. They will never have our business again and do not recommend this place to anyone else. read more

Shawn Wright jr did a great job selling us our new Ford Ranger. It was the best price of any we could find. Everything went smooth . Shawn is great! read more

I went to Griffith Ford on 03-02-22 to have my oil & filter changed and to get a State Inspection. An hour and 15 minutes after I arrived I was led to the garage and shown my car, it had all four wheels and tires removed. I was told it needed all new brakes. They showed me a paper that included an estimate for front and rear brake pads and rotors. They showed me under the car on the suspension (no name used) where there were parts that were loose, they said this is very dangerous because it controls the car from rolling or flipping over. They said they all needed to be replaced. The service person that I checked in with and led me outside said that they couldn't pass my car for inspection without making these repairs. It was not safe! I followed him inside and he was showing me the repair estimate that came out to more than $1,200. I told him I couldn't do it today. He asked me if it was a money problem and I said yes so he offered me a Ford Credit Card so I could charge it and get the repairs done while the tires were off. When he was going over the bill he said, wait a minute this estimate is wrong! None of the parts have been added yet, so he went to work on that. I thought a few minutes and told him I needed to wait to speak to my son first. So, finally after over 2 hours I paid for my oil & filter change...$78.20. I got nothing that my state inspection was ever started or a partial inspection done. I got nothing stating what needed to be repaired to get it to pass inspection. I didn't pay for a state inspection. I asked to see the Service Director and after 15-20 minutes of people searching for him they told me he was gone. At this point I was getting upset. I go out to get in my car and there is oil and grease all over my clean tan floor mat and carpet. I had to go back inside get the service guy who walked out with me and said he didn't see what I meant. I finally got the Shop Mgr. to go out and look and he apologized and cleaned it up for me. It seems to me because I am a 59 year old single female that something is not quite right about this whole transaction. I intend to take it up with Ford (and I don't mean the dealer)! read more

The infotainment system in my Mustang completely went black so I chose to take it to Griffith Ford as it had the least amount of bad reviews. I would describe my experience with the service department as a three-week long prostate exam. Tony Deleon was rude and unfriendly from our first conversation to our last. He not only had the personality of a wakeful possum but in every interaction spoke to me as if he were doing me a huge favor by fixing my car. After the 14 day waiting period I finally got my car in to be diagnosed. They had my car for three days, after the 14 day waiting period, before I got a diagnosis. I had to call several times to find out what was going on with my car only to be told, every time I called, someone would call me back in a few minutes. Spoiler alert, no one called me back. Not even once. When I finally got a hold of Tony, he told me an email and text message had been sent to me the day before telling me what needed to be replaced. This was not true as I got the email while I was on the phone with him. After I gave the approval, I was told the part needed to be ordered. I was told I could come pick up my car and I would be called as soon as the part came in. Tony told me I could bring my car back once the part was in and it would take two hours to replace. Brace yourself because this next part is shocking and you are not going to believe it but... I was not called when the part came in. I called on a Tuesday and was told the part was in and I could bring my car in the next morning. I brought my car in and dropped it off at 8:30am on Wednesday. I called at 1:45pm to check the status and was told no one was available in service and someone would call me back in a few minutes. I was told the same thing at 2:45pm and again at 4:30pm. I decided to physically go in to get answers. When I arrived at 5:30pm Tony was, again, very rude. I was told my car "wasn't looked at today" and it "might possibly be looked at tomorrow". I was offered no apology, reason for the delay, or assurance that the work would be done any time soon. I spent the next day trying to get answers and again was told someone would call me back in a few minutes. They-Did-Not. Finally, on Friday I called and was told my car would be ready to pick up at 2:00pm. When I arrived I told Tony I was there for my car and without looking up from his computer he pointed to the cashier and said "she'll take your payment over there". The good news is the part was replaced and the problem I came in for was taken care of. The bad news is the seat adjustment panel on my driver's seat is loose and might be broken. That was not the case when I brought my car in. I emailed Tony and asked if they could tell me how to snap it back into place or if I could bring it in and have someone do it for me. Shockingly, I have not heard back from him. I would not recommend bringing your car here for repair unless you want to never get answers, have your car be there 3 times longer than they initially tell you, like people treating you poorly, or you love possums. read more

Recently went there for a defective battery. Told them we got a battery last year at a ford dealership in Austin. After we get there they decide to run test, say that they think the cars battery is bad. Fast forward said they have the car ready. When we try to pick it up, they said they didn't know we got the battery under warranty. Told us to call customer care and after we get off with customer care, they tell us there is nothing they can do and will start a case complaint and send it back to the dealership we just left. Carlos was extremely unhelpful, who said there was nothing they can do. read more

Took my truck to Griffith Ford in hopes of getting the body control module repaired. I previously took my vehicle to the mechanic I typically use however they referred me to Ford due to it connecting with the computer. Griffith told me they were going to charge me a $135 diagnostic fee in addition to repairing the controI module. I don't feel that is reasonable and think it is ridiculous that they're wanting to charge me the diagnostic fee and the repairs. I understand that they're using their equipment and personnel to run the diagnostic and I want to reimburse them however, if I am getting the repair done with them then I feel it is standard to not charge a diagnostic fee. I contacted Truck City Ford and they did what a business should do and said that if the repairs are made through them then the diagnostic fee would be waived. We've been the Griffith Ford in the past and had great experiences but I can guarantee I will not be visiting them in the future or recommending them due to them taking advantage of their customers. read more

Griffith contacted me a few days ago tellin g me they had a new Ford Maverick in stock. I looked at the details and they seemed to fit my needs and the price was okay. I asked them to put a hold on it and I'd be there shortly. I drove to San Marcos with checkbook in hand planning to drive this truck home. When I arrived the truck was in the service area being prepped. They let me look at it through a window in the service dept. The salesman told me there was another person coming to look at it and informed me the price was now $5,000 over MSRP. Salesman spoke so quietly I had to ask him twice to repeat this as I was in disbelief I had heard him right. I heard him right and promptly exited the dealership. How can they legally get away with this? A week prior to this the Ford dealer in New Braunfels pulled the same thing, but they were only $2,000 over MSRP. I don't want a Maverick that badly. I'll bet there are some honest Ford dealers somewhere in Texas if I do buy a Ford after this attempted theft. read more

TLDR- Very unhappy. Salesman and sales manager playing "bait and switch" games with the price to get people into the dealership, then wouldn't budge off the advertised price. I found a used vehicle advertised on FB marketplace. Messaged the salesperson back and forth over the course of two days. I told him the price I was willing to pay for it. Initially he wouldn't give me a price on it, and kept pressuring me to come in and test drive. I live 1+ hours away and told him I wasn't willing to make the drive without a final "out the door" price. After a few more messages back and forth we finally agree. I get the VIN and arrange financing through my credit union. Wife takes off work early, coordinates child care, and we drive to the dealership. We test drive the vehicle and start the paperwork. The price on the paperwork is the advertised price - not what we agreed to on messenger. I say, hey you made a mistake on the price. He says, let me talk to my manager. Sales manager comes out and says they can't do the price we agreed on. Wouldn't negotiate off their advertised price. I guess they figured we'd cave and just pay the difference - not likely. We ended up walking out over $900. Completely wasting our time.... and now I'm going to tell everyone who will listen how shady their sales practices are. ***It's exactly BS like this that makes people not trust dealerships and hate the car buying process. *** read more

First, I want to say how awesome the salesman at this dealership was. He treated me with respect and was super professional. Thanks for everything you did, Erick! If you do go, ask for him! Second, do NOT buy the 2017 white Chevy Silverado with 48k miles on it! Make sure you get a mechanic to at least take a quick look on any vehicle you buy from here. I love the haggle. I love the back and forth, so I know what to expect with car dealerships. After a trip to see the truck, on the second day, we finally came to a resolution on the price. I arrived today and was greeted and was excited to sign the papers and take this truck home, barring an inspection. I took it to Firestone who does a $21, yes $21 simple vehicle inspection. (GO GET IT INSPECTED)! In the inspection, it was found the truck had a bulge in the front left tire, as well as fluid seeping into the rear shocks. I was told by the Firestone staff that the tire would be a "safety hazard" if driven any significant distance and would cause a blow out in the near future. As I drove back, I expected them to replace the tire, because there was a noticeable 4-5 inch round bulge on the outer tire. It was the least they could do, I thought, since we had come to the agreed upon price. Being the haggler that I am, I obviously asked for the shocks and tires to be replaced, knowing they would counter. I got a quick answer of "No. We are at the bottom line here." So I asked to speak to a sales manager, we'll call him Gary. (Because that's his real name). He came out and I told him I think it would be the best customer experience to get a tire replaced, so I don't have to leave straight from the dealership and go to Discount Tire. His response left me pretty shocked, "Well I'll tell you what, let's not do the deal and you don't have to buy the truck. I will sell the car at auction for more than I'm selling it to you now." I stood up and said, "thanks for your time." But As I walked off, I also couldn't resist the urge to say a little bit more. "That's really f***ing bad customer service. You're going to let me walk out over a tire that was deemed a 'safety hazard." His response then left me MORE shocked than I was previously. "We will sell the truck to someone else who doesn't care about those issues. We sell used cars, 'as is' for a reason." Pretty terrible that he is going to let someone drive out that truck that may blow a tire on their test drive. Haven't pulled the trigger on a truck yet, but I know it won't be from here. They will also criminally under appraise your trade in. I had an offer from another dealer 2 times what they offered me for my trade. Also, a little trick I learned about their pricing system on their website, if you are going to shop from there. PRICES THAT END IN: 1 - Been on lot for less than 15 days. 2 - Been on lot between 15-30 3 - Been on lot between 30-45 4 - Been on lot for greater than 45 days. So for example, the truck I was looking at was $24,444. So it has been on lot for greater than 45 days. So if a price ends in 1 or 2, wait! The price may drop shortly after. read more

I had scheduled an appointment for an oil change and inspection, and it took 3 hours to complete. My car had a slight issue that could have made it take longer, though no oil change should take 3 hours. Given I sat at the dealership and waited, though the service staff was not very friendly. They let customers over hear that they are short staffed and stressed out, which is not professional. When asked how much longer my car would take, I was told within the next hour. So it is just now getting looked at on hour 3. Just go to a different ford house! read more

I came in at 810am for an oil change. No line of cars, only one person here in waiting room, and it was slow! At an hour I asked about my car. They said 15-20 more minutes to rotate tires... 30 minutes later the car still sitting in the same place. I asked again about it and the lady pulled the service tech to tell me it was their fault he grabbed the wrong keys to another car and didn't get mine... so 2 hours later I don't have my car and I'm waiting! There is only 3 others in the waiting room and no cars in line waiting! NEVER AGAIN to this dealership! I will drive further for better than this! We are a Ford family and this was ridiculous! UPDATE: I called on 1/9/2020 at 1242p to the Service Manager Carlos like they asked I do (thru a yelp response and through a personal phone call) to try and rectify/redeem this dealership.... Well it is now 1/15/2020 and I have had NO response from Carlos or anyone else... I stated who I was, contact #, what I needed done and to call me back... crickets!! Sad day for the Ford name... we are a Ford vehicle family DO NOT DO BUSINESS HERE! read more

I called Wednesday on my way home to make an appointment for Friday at 12pm with Jesse Ponce for 2 specific trucks. He was very adamant about seeing only him, and not putting in an application online. Gave him all the details he asked. He said that he would text us his information. He never did. Neither one of us received an email nor a text from him. Friday, we drove an hour to be there, arriving half an hour early. Adam Rizo came out to the parking lot, and I quickly explained we had an appointment with Jesse. After a quick phone call, he came back and stated that Jesse was out sick. I asked if he had given anyone the information I had given, and Adam stated no. One of the trucks we came to see was nowhere to be found. Adam didn't even bother attempting to locate it. We drove the other one, a 2017 F250 4x4 FX4 diesel. It had a pronounced shimmy in the steering wheel. Adam shrugged it off. I asked him about towing capacity differences between the FX4 package and a standard XLT. He was not prepared for these questions. Understandable to a degree, but there are mostly trucks on the lot, and one would assume that a salesman would know a bit more about the trucks. Adam took our keys to have our 2013 F250 4x4 XLT appraised. Then came and found us to crunch some numbers. They gave us the low end of the value of our truck, while having a decent dealer discount, they have a lot of unnecessary dealer add-on's. I asked for our keys, and Adam patted his pocket and said, "I have them." Justifiably, my husband was getting a bit perturbed. Our truck was on the high end of the spectrum of condition, which would have put it $23-27K. I asked for our keys for the second time. They weren't willing to negotiate at all on the price. I asked my husband if he wanted to go look at the truck at Jordan, and Adam proceeded to tell us that his buddy works at Jordan and they also have all the dealer add-on's, including lojack on all of their vehicles. I asked for our keys for the third time. Adam went and got his sales manager, and except for pulling off the "Road Vantage" for $699.00, he wasn't willing to haggle on the price either. He kept asking, "What is it going to take to get you in this vehicle today?" We mentioned the shimmy in the steering, and the poor trade-in appraisal. My husband suggested that they pay tax/tags/title, but the sales manager complained that it was more than all the dealer add-ons. (it was actually a little over $100 more.) We were finished. My husband asked for his keys three times in a row to the sales manager, and we FINALLY got our keys. We had to locate our truck, as it was tucked away on the left side of the building (not where they retrieved it from). We purchased a truck that evening from Jordan Ford. It was a step up from what we were looking at from Griffith, and just about the same price. And guess what, there are no dealer add-on's at Jordan unless you specifically request it. Not only were Adam and the sales manager slimy and greedy in their tactics, they were completely dishonest. But wait, it doesn't stop there. The next morning, we are working on the house, and I noticed that I had two missed calls. One was from Griffith Ford and the other was a cell number. I had 1 voicemail. It ended up being from Jesse asking us to come back in. I called the cell number, and it ended up being Adam Rizo. He stated that he just left me a voicemail (a lie, as there was only 1 voicemail, and it was from Jesse). I told him that we ended up going with a better truck for about the same price at a more honest dealership, and that if he truly had a friend that worked at Jordan, then he would have known that all dealer add-on's on new vehicles were requested by the customer from the Accessories Department. I told him to have a good day, and hung up. I called the dealership and asked for Jesse to return his call. I explained to him that I understood sudden sicknesses (although it was Black Friday), but I was disappointed that he didn't have the decency to either let us know that he was going to be out, or to give our information to another salesman or even his sales manager to prepare them for our visit. I told him that we were completely disgusted with our treatment, having drove an hour to be lied to and attempted to be taken advantage of. The epitome of what America has come to expect from a car dealer. Best suggestion? Avoid this, and go to Jordan. You won't be ripped off there. There are too many mentors and checks-and-balances to make sure of that. And btw, Griffith, Jordan doesn't charge for their dealer prep, either ;) read more

Went to buy a car, spent all day then found they had an amazing unlisted vehicle so we agreed to purchase. Then after all the time negotiating they threw in a $5000 fee. We negotiated to $3000 but they would not go lower. We considered walking and should have. It didn't cross my mind at the time that they might be price gouging because of Covid and all of the shortages but that was exactly what makes this more like gouging. Now I feel they did. Much buyers remorse. I will have TX attorney general look into it. Have since heard not everyone is charged that fee and other dealerships don't charge it. They took unfair advantage during Covid to charge not only retail (high end of retail) but also pocket 3k extra. I feel that they owe it back to us. If they add the extra cost on you should drive to Bluebonnet Ford for much better service and respect. read more

Don't live near any dealerships. Wanted to get a specific truck in a specific color and had a complicated trade in situation. Thanks to my salesman Chad, I was able to get everything done and at a great price without having to make multiple trips to San Marcos. Thanks Chad! read more

Lucky for me I ran into Stephanie Myszka on the service writer desk today. She helped make my visit to the dealership very pleasant. The best ever I might add and try to look her up if you bring your car in for service. you'll be happy you did. Satisfied customer read more

absolute garbage dealership. Nobody will answer or return a phone call. Was sold a vehicle that needed a replacement that was back ordered. Once it was finally in no one would return a call to get a repair scheduled. Once I did finally get my vehicle dropped off it has been there 2 days and counting past the promised completion time. AVOID THIS DEALERSHIP AND SERVICE DEPARTMENT AT ALL COST. read more

purchased a vehicle from this location and I have been unsatisfied with the process. the vehicle was sold to me with a cracked taillight and rear bumper damage that was not shown in the pictures or mentioned online. when I arrived and noticed these things, I was told that the dealership would fix them. since, I have reached out multiple times to try and have them fix these things but I've been told that they don't have the parts or no one is available to help me. Almost a year later and still no update read more

Avoid Griffith Ford San Marcos at all costs... Absolutely terrible experience.. Made an appointment online to drop off 2 2019 vehicles for oil change, tire rotation and 1 vehicle to get a State inspection, 1 that was purchased there (never again). Was told there were 5 cars in front of us and we were offered a ride. 3.5 hours later I call to check on the vehicles, advised need a couple more hours. 2 hours late I call and they are sending the shuttle, vehicles almost done. 1 hr later no shuttle (We live 10 mins away) so my son in law takes us to the dealer. Its now been almost 8 hours and I've wasted my and my wife's entire day off waiting. Get to the dealer and "Oh, I'm sorry it's been a very busy day" I say to the service advisor Dave, "8 hours for 2 oil changes, I made an appointment for 0800." A blonde lady, who had a phone in her ear, rudely says "That's just to meet your service advisor" and continues on with what she's doing. No where on the appt scheduler does it say that, and I've never waited 8 hours when I went to Maxwell Ford (Which we have several times, and will be going back to for future service AND sales). $145.00 later we walk out, I'm pissed off, no offer of a discount for our problems, no thank you, no service manager to be found. Sorry Griffithfordsanmarcos.com, but you lost a potentially loyal customer who will NEVER step foot in your dealer again, and will NEVER recommend another friend or family member again to your place. read more

Bought a 2017 Toyota Corolla from Griffith Ford without ever seeing the car in person (live out of state). Gabriel Gonzales was wonderful during the whole process. He did a video walk around with me, drove the car to the mechanic I choose and picked me up from the airport and took me to the dealership to sign papers and pick up my car. I got a GREAT deal, nice car and awesome service! Gabriel was fantastic, accommodating and very friendly. No pressure sales! read more

This has got to be the worse dealership on the plant. I called this morning durning bussniess hours to discuss a issue I had about a plan a bought with my truck, to find out 3 months after the dealership canceled, during the call I asked to speak with sales manager, some jackass named (FRANK) answered the phone telling me that there in a meeting I would have to call back? WTF? Are you serious? You can't take my call ( the customer)? I asked if he could excuse himself. "Sir your gunna have to call back" was what I was told! RATING FOR THIS COMPANY A FUCKING "0" To all that work there, including the incompetent (MELISSA) that answered the phone. read more