This has got to be the worse dealership on the plant. I called this morning durning bussniess hours to discuss a issue I had about a plan a bought with my truck, to find out 3 months after the dealership canceled, during the call I asked to speak with sales manager, some jackass named (FRANK) answered the phone telling me that there in a meeting I would have to call back? WTF? Are you serious? You can't take my call ( the customer)? I asked if he could excuse himself. "Sir your gunna have to call back" was what I was told! RATING FOR THIS COMPANY A FUCKING "0" To all that work there, including the incompetent (MELISSA) that answered the phone. read more

Well this pandemic has many downsides. One is the shortage of good cars to buy right now. Even so, professional people will not make you feel less worthy. My son was looking for a new Bronco - and so they had one coming in. My son had driven down from Austin twice in two days so they knew he was keen for the car. When I tried to negotiate the deal with our 2 yr old mini which had a set of brand new tires, the finance guy just smiled thru the telephone saying, "Well, we've got lots of other customers..." We just couldn't get the deal together because the salesman Dwayne is brand new, the manager, Cesar,, is passive aggressive (he will just flat out tell you they're not moving on the offer for a trade or price) and the finance guy, Mr. Ojego took great delight in telling us the price went up $500 overnight. Good car dealerships should make people feel like they're getting a deal. Very unprofessional, inexperienced and uncaring people work here. Oh and the noise from the background of salesmen yelling at each other while trying to talk to their employees is awful. No wonder they have so many bad reviews on both Google and Yelp. Well, Ford - remember customers won't always be lined up and people will always remember how they were treated by you. I did notice that as soon as I said I'd write a review, they put up a fake one (about 15 mins ago). Things could've been so different and I feel for that new salesman who's trying to earn a living read more

We live 45 mins away from Griffith Ford but it was 100% worth it. Everyone there was so nice and attentive. Marcus made sure to have our truck ready for us to drive off. Shawn Wright Jr. Took care of us throughout the whole process, from beginning to walking out to our new truck. Shawn is attentive, respectful, honest and himself. We had a great car buying experience. Everyone works as a team and efinance was even a blast. Thank you Griffith Ford for an amazing experience. Had to update my review because a month after they had not paid off our trade off vehicle so we got charged and have yet received our funds back. read more

There is a massive problem with security at this dealership. My vehicle sat on their property for 10 hours before someone attempted to steal it, then stole my wheels and one of my batteries, while causing over $1000 worth of damage to my vehicle. ($4,600 total loss) The dealership takes zero responsibility for anything, despite not having any fences, gates, or barriers set up to prevent this. DO NOT leave your vehicle in their lot to get repaired. Period. read more

In my car repair incident, this is the worst service car dealer I have encountered in San Marsco. It should be the worst in the United States. The service is full of lies. If you send your car ,they will said give us one or two day,but You will be reply over one week later. Then I got a rental car from them after two week, another 2 weeks, I got my car back without fixing. I been spent time and time to call,every time you call they will let you stay on line Always,you can't find anyone. They let you leave a name and phone number and say that you will be called back later. This is a lie, because they basically won't call you back. There is also the car rental matter they did not fix it for me, this matter is still being negotiated, I think I will spend a lot of time on this matter, the final result I will come back to comment, I think I will be in the future I won't go to such a poorly serviced car dealer to trade another car read more

I really wanted to trade my pickup and get a small suv or van with smaller payments and better gas mileage. I was shown a Jeep suv type of vehicle that was perfect. I know I am upside down a little on my pickup but continued my quest. Because it was late the Friday I went to the dealership I was told they would have an answer about noon on Saturday and they would text me the answer. Remember I told them that I had told them about an identity theft that I had a few years ago and I became disabled and was on limited income now. I also told them that I could not afford a down payment of any kind on this deal. Saturday I finally heard from the dealership around 2:30 pm and was asked to come by the dealership. As I was engaged in playing Santa Claus I told them I could be there at 5:30 pm and I was told that the dealership closed at 5 pm so maybe we could get together on Monday. Well I got away from my engagement early and went to the dealership and I had texted my salesperson to let him know. I got there at 4:40 and the salesperson was already gone. I was told by the F&I guy that we would help me. He treated me like I was a convicted Felon and told me my credit was no good and they would have to have at least $1000 down. I did not even ask what my payments would be because he was so rude. I left. A few days later I get a call from Griffith Ford and they wanted to see if I was still interested in the Ford Escort that I had looked at. I told them I had not looked at that vehicle and about how rudely I had been treated. The lady who called apologized and ask me if there was anything she could do. I told her that I did not like being lied too and was not interested in playing games. With that I hung up. About 20 minutes later I get another call from a sales manager who really wanted to make it up to me so I went back to the dealership. I sat around for at least an hour and I was told the Jeep was not the car for me and they had me test drive a BMW assuring me that it was approved for my credit. Again the time was late as they close at 6 pm and asked me to come back the next day. The next morning I cleaned out my pickup and went to trade cars. The guy who was supposed to help me wasn't there and the same F&I guy who was rude and told me he was helping me. The sales guy look scared as the rude guy told me again that my credit was not good and I had to give them $1000 down and my payments would be 12% higher than what I was paying for the pickup. I left thinking how I would never go back there again. They tried to tell me it was my fault that all this happened and how they had tried to help me blah blah blah. This is why car salespeople have a terrible reputation. I was a Green Beret in the Army. Just tell me the truth. I knew my credit was suspect that is why I told them up front as well as telling them that I did not have any money to put down. I wanted to get out of paying the large payments I had to pay, I wanted them to go down not up. They did not listen nor did they care. Be careful dealing with these people. read more

They had my car for 11 days even though they kept promising and assuring me it would be ready "no later than the end of the day" for almost 2 weeks! I almost lost my internship because of Griffith Ford. Overall, super frustrating & disappointing experience. Definitely won't be back & wouldn't even recommend this dealership to my worst enemy. Nobody that works there seems to have any sense of what's going on and they'll transfer you around to 3-5 different people then promise to call you back and not ever call back. Don't bother. read more

Had a great experience with my first purchase at this dealership. My salesman was Sal and he was very helpful in working with me to find the right truck and getting a fair price for the new truck and the trade in. If you want to buy a new vehicle with no pressure this would be a good place to start. I will update you on my service experience in the future! PS. the F350 Dually is a great truck! read more

Don't waste you time here. Although the salesman was nice he was new and training. Selections of the Ford Edge were minimal. Price was good, trade in worse than any dealer I'd been too. My experience from there is just the typical bend over and take it with lube kinda deal. They said one thing did another. I paid for items I didn't want and by the time I realized what happen my wife was ready to drive home in it. I call my son who worked for a not named ford dealer in Austin area for 14 years. After he looked over everything he was furious that they had the Balls to sell a 84 mo. 100k warranty for over $4000 on an Edge! Then slipped the $2300 maintenance plan in there with it. My son said they totally took advantage of you because of your age. They didn't even want to help change paperwork after 2 days. So I'm stuck till my warranty gets canceled. Total F-job. Stay far far away read more

I have never left a review about a business, of any kind, in my entire life. But, stay away from Griffith Ford San Marcos. I'm leaving two stars because the salesman, Dalton, was pleasant and knowledgeable. BUT, their finance manager, who wish I could remember his name, is a straight up weasel. He Will try to use every back door tactic to take your focus of purchase price, trade in value, and interest rate. He would not give me a clear picture of the purchase details without trying to force me to pick a damn monthly payment on a piece of paper. Then, when I ask him to do his job, negotiate, he mocks me to his buddies in the finance office, thinking I can't hear him. Needless to say, walked in, took my keys and left. I will never do business with this dealership. read more

Worst experience I have ever had with a dealership. Made an appointment a week before, took it in, it sat there all week and nothing was done to it. Only communication was initiated by me. The service team is clueless about customer service. Never, ever again. I will sell the F250 I love so much because these morons can't handle a couple of 30-minute recalls. read more

If I could give 0 stars I would. I waited over 3 hours to get an oil change when I was the SECOND person here at 7:20am totally unacceptable, and they just keep telling me its almost done 10 more mins. Dont bring your car here, you'll be waiting all day and just be told lies. read more

Traded in a vehicle when we purchased new from this dealer. The first payoff check was sent to the wrong address. The dealer then said they would overnight another payoff but that payoff check bounced. read more

The sales people I worked with were nice enough and I feel like I got a fair deal for my trade. However, I was roped in with a bait and switch. They had an explorer XLT online for 18,995. I emailed them to make sure it wasn't a mistake cause that's crazy low for that vehicle. They emailed me back that it was in fact the price, but their story changed once I actually showed up to the dealership. I ended up purchasing a base xlt, but after some research I realize I overpaid by at least 3k. I will stick with Covert dealerships from now on and should have known better than to deviate in the first place. read more

Just left Griffith Ford san marcos, was looking at a Cadillac Escalade white and the vehicle had one crack rim and one bent rim. They did not want to fix it. They wanted me to buy a wheel and rim package and make me fix it. Would definitely not want to do business with them while I was there a watch three other people walk out unhappy read more

Went for and oil change and to get my sync fixed. They kept my car all day when I had an appointment at 8 and showed up at 8:30 because they had "so many cars" already there when it was empty. Made me pay $135 or $150 to update my system which was unnecessary because I don't have navigation. And still didn't get sync fixed and now I can't connect my phone at all. Manager said he would do some research and call me back the next day after I went back up there and til this day nothing. I will never go to this lot again. Workers tried to blame me for their mistakes and couldn't even help and I'm still out of $130-150 and can't use the features in my car. Also asked them to pop a piece back in my car for me and I was told I had to replace the whole bumper. When I went to a different lot they were able to get it done with no problem. Worst lot ever!!!! read more

I bought first truck from Griffith in June of 2020, had a decent experience as far as buying goes, but later I found out some of the "standard fees" were not standard and I was over charged for my truck, about $8k in the "additional fees". After the sale it all went downhill very fast, anything outside of an oil change or tire rotation the service side cannot handle, including recalls. My truck has a recall that they were suppose to fix back in April of 2022, for some stickers regarding the trucks towing capacity (currently in August). I got a letter in the mail today telling me I need to get my recall done so I called the dealership and they informed me that I have to bring my truck in in order to for them to get the milage and basic vehicle information and then leave (because they have to order the stickers) and come back at a later date for them to install the stickers. This makes no sense to me, it's stickers, why should I waste 3hrs of my life (total drive time for 2 trips) getting stickers replaced. It's not on my way, and it was their responsibility to have fixed it the first time. Just order the stickers, they have every bit of information they need to complete their job. This is not my first issue, just the dumbest experience with them and I will be looking for a new dealership in the area for my future recall work done. I highly suggest you do not use this dealership for anything other than an emergency. read more

The initial experience was great I do love my car. But the treatment after has been a nightmare. I got talked into financing the car though I could have paid cash for it but for a small discount I financed it and got the extended warranty. I within the month paid it off and canceled the warranty and that I had paid it off. Was informed it would be about 6 weeks to no later than 3 months to get a refund. I was fine with that. Checked back in a few weeks later to make sure everything was good was reassured that it was being processed. After being told several times just be patient it's handled finding out it had never been submitted and the Financial Manager Daniel was "not responsible " someone else should have done it. 6 months later I am still without my money. I tried call several times but kept being pushed off.Was told that it had not been processed and they would have to submit it mind you all along it's been handled they finally said a check was being sent. They send the check to the financial company that I had initially financed through though if they would have said anything I could have emailed them the title I received 3 months ago. Since then I have called repeatedly trying to find out when and they refuse to give any answers and I was put on hold and ignored repeated. Run away from this company as fast as possible. If I could give a lower review I would. They lie and manipulate. read more

I brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine). When they claimed it was ready, it overheated 4 hours after picking it up, 2 hours away from their location and home. I was forced to bring it to Ryan Ford in Sealy, Tx as it was the closest dealership. They diagnosed it was a leaking hose that attaches to heater core. They also showed me the mechanic at Griffith Ford damaged my heater core pipe by using pliers to take off hose. To repair, I would need a new heater core, which requires removing the dash. Since it was damage caused by Griffith, it would not be covered under warranty. I called Jamie at Griffith and he said his manager, Carlos would take care of it. Two days later, I received a call from Jamie, and was told they were reviewing tapes because the mechanic said he did not damage. It took them 10 days and a call from me to the General manager to get them to finally take responsibility of their faulty work. Ryan Ford also noted the mechanic did not tighten down wires to the fuse box, which caused 2 fuses to blow, one connected to fan, which caused an overheating issue again. A couple days later, the check engine light came on, I checked code, it's an O2 sensor. I called Griffith at 11am, specifically Carlos, the service manager. The very nice lady that answered the phone took all my information and said she would relay the message. I waited until the next day at 2PM to email the GM to warn him that I would post my experience on social media. A couple hours later Carlos decides to call. Keep in mind, he never called me to see how my car turned out, or to check on me, since HIS service department added more damage to an already screwed up situation. I'm going to have the O2 issue repaired locally, but this is my last Ford vehicle. A motor on ANY new vehicle should not have to be replaced. The sad part it is a known issue. If you insist on buying Ford, it would be worth the 2 hour drive to Ryan Ford in Sealy if your in the San Marcos area. The service manager there kept in contact with me almost daily updating progress. He even texted me on a Saturday to make sure the car was doing ok. I received the exact opposite service at Griffith Ford. read more

About two months ago, I took a 2004 Grand Marquis into Griffith to get the brakes fixed and a safety inspection. The brakes worked for about two days, and the inspection sticker, which is supposed to last a year, is already expired. After waiting a couple of weeks for an appointment, waiting about a week for the work to be done, and paying more than $900, I'm right where I was before: the brakes don't work and I have to get another inspection. Lots of money and time wasted with nothing to show for it. Whether this was a deliberate ripoff or just a case of incompetence, I don't know. Either way, I'm furious at how this played out. In the meantime, does anyone know any place in San Marcos that can fix the brakes on a Grand Marquis? Seems like there ought to be an honest, competent auto shop somewhere in this town. read more

We've been waiting on an oil change for over 6 hours now. We will never come back. After calling they said they would check and call us back never did. So we called them back and couldn't get through to anyone. After showing up they said it will be ready in 5 minutes. That was 20 minutes ago and still waiting. -UPDATE- after an HOUR of waiting after coming back we finally got our car. BUT they didn't even do the inspection that requested. Stacey was the ONLY one to go above and beyond and apologized and got everything taken care of as fast as she could. And she made sure they got the inspection done quick. Even though they forgot. As we're driving home our tire pressures that they rotated were reading very high so we had to turn around and see what else they messed up. :) so glad we will never buy a ford again. They don't even know how to maintenance their own cars. So after SEVEN hours we are still here. -UPDATE AGAIN- all tire pressures were reading 58PSI and none of the tires were programmed correctly. Good thing we didn't die on the way home :) read more

Steer clear of this establishment! I really don't think they deserve any rating in my opinion. Their used car salesman Marcus Mendez is the absolute definition of a "Used Car Salesman" ! I bought a 2017 Nissan Titan XD Diesel. It came installed with a winch on the front and when delivered it did not come with a wireless remote (like it was supposed to). I called Marcus to see if he could track it down from the previous owner and he stated he would give me a call "right back!" that was the furthest from the truth. I then made 4 more calls with the same outcome. Please save your self some time and disappointment and go somewhere else! read more

They actually deserve no stars. I saw a beautiful 2018 F-150 on the web last week and sent an online request for information. Brandon Rizo with internet sales answered and said they had the truck and to come by for a test drive. I got sick and couldn't go. Today, I sent Brandon a text asking if the truck was still there as it still had my interest. He responded that it was. I told him I was taking off early from work and was heading up from San Antonio. When I arrived, I couldn't find the truck on the lot and knew something was up. I should've known when he was telling me that if I didn't like that truck he had others I could see. I let him know it was only this truck I was after. When i got there and couldn't find the truck I went inside where I was greeted by another associate who said Brandon was busy. Erick, internet sales Mgr came up to me, shook my hand and said that the truck was actually sold....not in the hour and a half between the text I received saying it was the and my arrival. Needless to say I immediately left. What a bunch of lying idiots. Sad to so for them that I had a friend with me who was also in the market for a new truck so they lost 2 sales. Had they been nice and honest, then maybe we could've talked. I wasted pto and gas for nothing because of these liars. Do you teach all of your salesmen to lie? Is this your standard practice? I've attached the text from Brandon from today telling me the truck was there. What an a_______e. read more

Griffith Ford - The lying jerk's text from his cell - Car Dealers Near Me - San Marco, Texas

Service department absolutely horrible. Truck has been In their shop for 2 weeks after my original week long appointment where they ignored what was actually wrong with my transmission. Service reps have told me it will be done the next day everytime I call and never return a call like they say they will. Horrible experience, don't even have a loaner car to give me or so they say. My truck has been out of commission for 3 weeks. read more

Don't know what happened to this dealership. I've previously purchased 2 GT Mustangs from this place and had good experiences but I went in today picked out a bronco sport I liked and said I wanted it. We went for a test drive and salesman showed me all it's features, went in to do the paperwork and then was informed they just sold it. Needless to say I will never do business there again. read more

I have never had such a terrible experience as I have had at Griffith Ford in San Marcos. They misdiagnosed my vehicle and took weeks to repair it. They did not fix it and refused to make it right. If I could give zero stars I would. read more

DO NOT DO BUSINESS WITH THIS DEALERSHIP UNLESS YOU WANT TO DEAL WITH A MISERABLE EXPERIENCE!!!! This happened at Griffith Ford in Sequin but it is the same family. First they did not inform us that the low tire pressure light was on in the dashboard. until we drove 2 hours to make the purchase. We spent over 40K on a used vehicle and they promised us a second key fob for the vehicle. It has been a month and I was just told by the sales manager that the GM and or the owner Cris Jr do not intend on honoring the salesman's promise of a second key. They expect me to allow the previous owner access to my wife's vehicle and they do not care about the safety of her or our grandchildren. Or stopping the ability of the previous owner to simply walk up to the vehicle with his key, open the door and drive off. It is pitiful that a auto dealership treats a customer like this. When we did the paperwork they asked us to sign a document titled "We Owe" and I asked the salesman, Don, to put the key fob on the document but he refused. I should have not finished up the transaction without the We Owe indicating the dealership still owed us the fob, but trusting that we would get treated fairly we moved forward. MISTAKE!!! This type of behavior displayed by a Ford Dealership should not be allowed and is why so many people hate dealing with the CROOKS, CHEATS, LIARS, and so forth in the dealership world. read more

I took my transit in for a check engine light, and had multiple parts replaced along with recalls completed...all under warranty at no cost to me, and I was at nearly 50k miles!! This all happened super fast, and I was updated nearly 3 times a day with the status of what they were able to diagnose. Glenn in service was about the most helpful and diligent person the at a dealership I've ever come across. His customer service was above and beyond any other dealership associate I've ever worked with, no joke! I don't usually write reviews, but this time I had to give credit where credit is due! Even though my last vehicle purchase was not at Griffith, my next one will be, thanks to Glenn and his team taking such good care of me and my family! cheers! -Bear read more

Service has been horrible to work with. I have been going to griffith for a year now for service on my truck and work done to my car. My first issue with them is that their service members never pick up the phone, I have been waiting in their office before and they sit there and let the phone ring. My truck has been serviced a couple times with them and it seems that something is overlooked every time as well as the cost changes depending on the service member. A service on my truck cost me $450 once and the next time it was only $170 but the less expensive one was a more involved service. Lastly, the service members don't seem to be able to remember what you asked for, the last work I had done to my car was a replacement of the A/C compressor, belt, and harmonic balancer. They forgot to change the harmonic balancer. My last visit, I had them change my harmonic balancer, they hadn't even ordered the part by the time I went in to pick it up on the day it was promised. The car hadn't even been looked at, it sat in their lot for three days with no notes on what needed to be done on it. read more

i took my car in, told them i heard "rattling at cold start", and the starter was going bad, im still covered under warranty in both miles and time. my service department was horrible to work with, Tony was very rude, blamed me for everything. never got an update in the 3 weeks of my truck being there. and got charged diagnostic fee after i demanded my truck be released to me. i would of been fine with paying because i understand labor needs to get paid but i got charged for a diagnostic fee. with no diagnostic. do not take any vehicles here. i sold the truck immediately and got a Chevy with people i trust and who took care of me read more

it. Made an appointment for an oil change. When I got there they said it would be three hours before they could start. I asked why they took appointments. No good answer. As I was walking to my truck to leave a manager came out and said they would get right on it. An hour and a half later it was done. Made another appointment for and oil change. Got there at 7:50 am for an 8 am appointment. They were not open yet. The service advisors were sitting behind a locked door ten yards away. They texted to tell me that they couldn't do any diagnostic work for 14 days. No body ever said "can I help you". The arrogance is really epic. I replied With a text to a man that was ten yards away that I had an appointment for an oil change. No response. Eventually they came out and said they would do it, as if it was a big favor. Took an hour and Twenty minutes to change the oil. If I could give less than one star I would. Will never go back there again. Zero customer service skills by my "assigned" service advisor David on both trips. Beware. There are dealerships that want your business. This one makes no effort to retain customers. read more

I took in my car because of brake issues. I was told that I would find out by the end of the day what was wrong with it. It took multiple phone calls and two days to find out that I needed a new ABS module and hardware. Now I have found out that it might be just a need for a software update on the ABS module, as there is a Technical Service Bulletin out on it. They never mentioned anything like that to me, just charged me $145. On top of all that, we are in the middle of a pandemic and they were not taking any precautions to keep everyone safe. I only saw two of their employees wearing masks. So I will not be taking my business to them ever again. I would rather make a drive to New Braunfels or Kyle, even with bad brakes. read more

This location seems to be professional at first but they are unfortunately liars and very unprofessional. After battling with this location for months, I finally received a short reimbursement check for a diagnostic fee that was wrongfully charged. I was told by several different Ford employees that my vehicle was under warranty only to be told after 3 business days of having my car in their possession, that it was not under warranty. I was charged the $145 diagnostic fee, on top of the bill for alternative transportation within those 3 days, for their mistake. After speaking to the GM about why the reimbursement was short, he stated "a fee had to be paid". This was not explained to me beforehand much like the lack of warranty on my vehicle. Completely unprofessional business. Please save your time and money by taking your vehicle to a local automotive repair shop. I am an honest person and I was taken completely advantage of. read more

Warning: Don't take your vehicle to Griffith Ford for repairs. Last week we took our classic 1996 Ford F250 for some minor repairs. Yesterday the Sheriff's Department contacted us to tell us that our truck was stolen off Griffith's service lot. Today we went to talk to the General Manager, Chris Griffith, and were told they are not responsible for vehicles stolen off there lot because it is a public space and that they do not carry liability insurance. read more

This review is related to the service Department. First I had to call three times to get an answer calling 15-20 minuets after they opened. I had a blow out on IH 35 only a mile away so I stopped in to get the tire looked at. The blow out happened at night so I left the car parked outside of service. The tire was a total loss and a special order item so with no spare (car doesn't come with one) I would have to leave the car. I have an extra tire (no wheel) at home but Todd & Wes told me the dealerships (not Ford's) policy is to make the customer incur the maximum burden so they can make an extra couple bucks. So glad I'll never have to do business with these folks again and thank god for the proliferation of Discount tires. read more

I needed a new car so I came to Griffith ford and immediately the employees were very welcoming, They work with all budgets to get you the car that YOU want and of good quality, I am very satisfied with the service that I was given here, I would like to give a Big thank you to Shawn and Jessica for working hard and helping me get the car that I love and feel good in. read more

Absolutely worst experience trying to buy a truck. Advertised as one thing on line and find out it was customized and they want a $5k premium after the fact. The sad thing is I liked the add ons and was willing to pay for them but couldn't come to terms on value. $500 per tire on a factory rim, really?? Pay extra for a bedliner that was called on on the factory window sticker? Another lie. Pay for window tint that probably came from the factory that way, again I don't understand. Worst bunch of liers out there. Don't try to buy anything here as you will get the old bait and switch! read more

Just know one star on Yelp is one to many. Please see below.... HORRIBLE SALES CUSTOMER SERVICE. I would NEVER recommend them to anyone. Actually, the service department was ok but the sales department was beyond atrocious. Jesse in the sales department was the worst sales person I have ever dealt with and his sales manager was even worse. I brought my father's 2006, F250, 4x4 worth over $15,000 and I wanted to trade it in. Jesse made me a great deal...or at least I thought so. He sold me a 2010 Dodge Nitro. I really liked it but he got it as a trade in on the Saturday before I came in on the following Monday. Instead of fixing the Nitro up before it was given to me he gave it to me just as the people left it how it was when they traded it in. I've had nothing but problems with it. I got it over 3 weeks ago and I've only had it about 4 days out of the whole time. The engine light kept coming on. I had to stop by 2 auto parts store 2 different times so they could run a diagnostic on my vehicle so Griffith Ford would know what was wrong with my vehicle. Griffith Ford should have done that, I shouldn't of had to do it myself. That just shows the incompetence of that dealership. Finally, they had to send it to the local Dodge dealership here in San Marco, TX...not ONCE but TWICE. I asked Jesse to have them fix the window motor bc it is not working right...but he told me that they were not going to put anymore money into it. The funny thing is they didn't spend one penny bc I purchased a 2 year warranty. So fixing an issue for $300 shouldn't have been an issue. Now, I have to pay out of my pocket for the window motor, something that Griffith Ford should have fixed. Also, they didn't detail or even clean my new vehicle like Jesse said he would have done...I had to clean it myself. This is totally unacceptable to me or for anyone who might even think about purchasing a vehicle from them...new or used. I definitely will tell everyone I know to NEVER darken the door step of Griffith Ford in San Marcos, TX. I have bought at least 5 vehicles in my life and I have never been treated as badly or like I'm a stupid woman who doesn't know anything about a vehicle or purchasing one. Jesse and his sales manager should not be able to work in this business, in this industry or for Griffith Ford. I will NEVER buy another Ford in my life. All of this over not being able to sell me a used vehicle what was in good condition to sell to a customer. As I said, I will tell EVERYONE I know to never shop for any type of vehicle at Griffith Ford in San Marcos, TX. WORST EXPERIENCE I HAVE EVER HAD BUYING A VEHICLE. IT DISGUSTS ME. read more

Gabriel Gonzales is the most honest and reliable salesman we have had the pleasure of doing business with. We have purchased several vehicles through him now, both new and used. He always gets us the most for our trade-in and listens to our wants and needs in a vehicle. He works hard to ensure we are 100% happy before, during and even after the sale. Thank you Gabriel for your commitment to our satisfaction! read more

Worst car buying experience I've ever had. Go to Bluebonnet Ford in New Braunfels. It's worth the drive. They are friendlier, they are more knowledgeable, and they understand good service. I wish that I would've bought my car from them. Now I go there for all of my service appointments. read more