Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

We were immensely impressed with AFS. Garth came to our house with all of the flooring samples,…read moremeasured, quoted and answered all of our questions. Lexy was prompt and excellent with follow up questions and scheduling. The installers did a thorough job and moved all of our heavy furniture. We would definitely recommend AFS!

Our realtor highly recommended America's Floor Source when we expressed interest in updating the…read moreflooring in our condominium that we are preparing to sell. We were given the contact information for John Lowry. We reached out to John via text message, and he got back to us quickly and set up an appointment to meet with us at our condo. John arrived with a large variety of samples, and he made informed recommendations about practical floor options to best update all of the rooms in our condo. During this same visit, John measured all of the rooms and helped us decide on both carpeting and hard flooring in under two hours. Written estimates were provided to us via email before the end of that same day. We were able to schedule installation within a couple of weeks. We probably could have had the installation scheduled even sooner, but we had painting that we had scheduled to complete first. We were no longer living in our condo when the installation occurred. Everyone involved with the installation easily worked with our realtor, who was on-site to grant access to the condo, and with me via telephone. We were very pleased with the final results. I'm sure that the reasonable expense of updating the floors will pay off once our condo goes on the market.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

They installed carpeting in my hall and in my stairs. The showed up on time for both the measuring…read moreappt and installation appt. Everyone is friendly and professional. They have their own installers so they are people they have worked with for years and years. I appreciated the attention to detail! My carpeting is beautiful!!

J&J Carpets was amazing from the beginning. We needed to carpet 2 smaller bedrooms, one room for a…read morenursery and the other for a toddler in a wheel chair. Julie helped us find a carpet that would work for both. They worked with us to utilize a scrap piece they had in the warehouse to keep the cost down in the nursery, and helped us find a carpet that would work great with the wheelchair in the other room. The entire process was very efficient, from measuring to ordering and installation, could have been done in less than a week if OUR schedule would have allowed it! We could not be happier with the service and price we received from J&J Carpets!

Great experience with RiteRug and Jonathan. Seamless installation and quick turnaround!! thank you.read more

Last year, I used RR to renovate the entire top floor of my house with higher end flooring…read moresolutions. For that project, Jon Frambes went the extra mile to make sure that I was taken care by using his leverage/experience to provide me with best discounts he could. In this context, although it was a massive project, he worked tirelessly to ensure that it was affordable and 100% in line with my specifications. As many of you likely know, vinyl products come and go; meaning, if you bought certain flooring several years ago, it is highly unlikely that it will remain available from the retailer or the manufacturer. Such was the case for me, where I'd purchased vinyl flooring from Lumber Liquidators over 4 years ago to renovate my office. I was hoping to get my hands on more of it this year to use for my large entertainment room. However, I ultimately was not successful despite pouring a ton of effort into reaching out to LL/the manufacturer. Naturally, it should come as no surprise that I consulted Jon to help me out. I brought a sample of my prior flooring into the store and worked with Jon and his team to look at several different products that could potentially match. Lo and behold, after pilot testing several different swatches, I was finally able to find one that was most similar to what I was looking for. However, it was amongst the most expensive of vinyl offerings at the store. Moreover, it was not readily available at the local warehouse, which by default makes the price even higher. Jon understood that I was in a bind, and this was the only product that would work for me. He pulled some strings to get me this wide-panel luxury flooring product at a VERY discounted price that I am 150% convinced could not be beaten by any other retailer. He helped me procure 600 sq. ft. of the product while remaining within the limits of my initial budget, despite it being a significantly higher end offering. Had I purchased it at cost, it would have been almost twice the amount I was looking to spend. Long story short, Jon is a huge asset. He will do everything in his power to take care of his customers. He values loyalty and is a fantastic resource for long term flooring solutions. You can consider it a given that I will be working with him again once we decide to work on the master bedroom!!

By far the best carpet installing crew I've ever seen. Daniel is a great guy and very passionate…read moreabout his work, so we are very lucky to have found him on here. We will 100% hire him again.

From the owner: Carpet and laminate installation. read more

A++. After acquiring 3 quotes from different companies, we decided to go with Floor Coverings…read moreInternational for our basement project. We were replacing a carpeted floor with luxury vinyl planks to better fit our workout space. From the initial estimate to the final walkthrough, Todd, Lauren, Marcos and team were friendly, thorough, and a joy to work with. Their prices are fair for the market and they stand by their work. The installation was very quick (only a few hours for our project) and the team showed up on time, with confirmation messages leading up to the appointment. We will be using Floor Coverings International for future projects and recommend them to anybody looking for flooring work.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Northeast Columbus, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

Great job laying our kitchen flooring. Professional installers. Happy we went to the Polaris…read morelocation.

Disappointed. We had Levis 4 Floors lay carpet years ago at our current residence. I was told it…read morewould be a 2 - 2.5 day job. The installers that showed up moved some furniture, but my wife and I moved the majority of it. My goal was to put screws down into the sub floor boards for the squeaky areas, but the guys that came out moved so quickly that I did not get time to really put a few screws into the boards. The guys moved so fast that they said there goal was to get all of the carpet installed in one day. Needless to say we moved most of the furniture ourselves to keep up with them installing. I did not get to fix the squeaks due to their hurry to finish. It only took about a year to start to see buckling in parts of the house because they did not properly stretch the carpet. Slowly but surely ALL rooms in the house started buckling with areas as high as 1 - 1.5" in about 4 areas of the house. It got to the point we could not tolerate it any longer so we had their tech visit this summer to stretch the carpet. So here we are just 3 months after the visit. I have the same areas starting to buckle again, and a couple of new areas buckling. I think I made a mistake using this location for installing our carpet. I cannot believe this is the product and service we received after spending several thousand dollars. So the carpet looks bad still and let's just say the floors squeak even louder since I was not given enough time to fix them when they installed. I would Not recommend this place.

I just had the carpet replaced in my family room by the Carpet Ladies Company. This company is…read moreactually a mobile business which sends a consultant to work with you at your home for the selection of whatever flooring you need. I am very sensitive to odors and cannot tolerate the smell of most new carpeting. The Columbus flooring sales advisor was extremely knowledgeable and patient with all my questions. She brought samples and also met me several times at a local carpeting retailer to show me a new type of carpet which has low VOC's. It was easy to contact the sales advisor by phone, text or email. The owner of the company lives in a different state but is reachable by email and phone. Both ladies tried their best to accommodate me. The price of the carpet and installation was on par with other companies that I investigated. They are all about customer service. I definitely recommend them. Pat

From the owner: Residential & Commercial Flooring, carpeting, hardwood flooring, hardwood refinishing, tile, luxury…read morevinyl tile, vinyl, cork, bamboo, repairs and custom rugs